The black screen of death issue is often characterized by a blank screen and unresponsive device. More often than not, the owner would find his phone powered off but when the power key is press and held, the phone remains unresponsive. The same thing happens when the device is connected to its charger. We have readers that own the new LG X Charge who’ve reported such issues but the problem is not really widespread so it could be just another case of the black screen of death.
In this post, I will walk you through in troubleshooting your phone that would no longer power up and/or respond. Since it’s not the first time we encountered this problem, I will share with you the solution we’ve always been using in addressing this issue. If you’re one of the owners with this kind of concern, continue reading to know what to do when this issue occurs.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.
How to fix your LG X Charge with black screen of death issue
Basically, there are only a couple of things you need to do to try and fix this issue with your phone. If the problem persists after doing the following procedures, then you should bring the device to the shop as it’s probably a hardware problem and you can only do so much about it. But in order to reach such a conclusion, here’s what you should do:
First solution: Try doing the Forced Reboot
Actually, if this problem is indeed due to a firmware crash, then a Forced Restart is all you need to do to fix it. What it does is refresh your phone’s memory by simulating battery disconnect. If you’re familiar with battery pull procedure we do to phones with removable batteries, then this is the counterpart of that. Aside from simulating battery disconnect, all apps, services and core functions will be reloaded. In LG X Charge, here’s how you do it:
- Press and hold the volume down button and the power key together for 5 seconds or more.
You would know if the method works because the phone boots up and that could be the end of the problem. Even if your device isn’t responding, it will respond to this procedure because it’s hard-wired to simulate battery disconnect if the combination is done properly. So, if the phone doesn’t respond in the first try, do the same procedure a couple more times or you may try this:
- Press and hold the Volume Down button and don’t let it go.
- Now, press and hold the Power key while holding down the Volume Down button.
- Keep both keys held for 10 seconds or more.
- When the logo appears, release both keys.
In doing a combination like this, you should make sure you’re pressing and holding the keys together for a given amount of time. Pressing the Power key before any other keys won’t lead to the result we always wanted. However, pressing the Volume Down button first before pressing the Power key has a different effect and that’s what we did in the second procedure. If your phone still won’t respond to this, then try the next solution.
Second solution: Try charging your phone and attempt to force restart it
It’s possible that the battery got completely drained that’s why your phone can no longer turn on. When the battery is draining and the phone doesn’t have enough time to close all services and shut down all the hardware, it may lead to a system crash and that might be the reason why your phone is unresponsive. To address this, try this trick…
- Plug the charger to a working wall outlet.
- Connect your LG X Charge to its charger using the original cable.
- Leave the phone connected to its charger for ten minutes or so.
- Now, press and hold down the power key and and the volume up key at the same time for 10 seconds.
This will give your phone enough time to charge its battery, somehow. But don’t disconnect it from the charger when you try doing the forced restart procedure again to make sure it has a stable power source.
After all this and the phone is still not responding or still has a black screen, then the problem could be with the hardware. It’s now time to seek assistance from a technician by bringing the phone back to the store or to a shop.
I hope that our solution would work for you. If there are other things you want to share with us regarding this problem, leave a comment below.
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