Released in 2017, the Motorola Moto E4 is one of the entry-level devices that actually got very positive reviews from its owners. It’s not as premium as the flagships but it gets the job done. We have received some complaints from our readers about this phone and the most common issue is that the phone turns off by itself and would no longer turn on. It is a common problem with any other phones that’s why we find it necessary to address this problem for the benefit of our readers who contacted us about it.
In this post, I will share with you the solution that we’ve always been using to address issues like this. This isn’t the first time I encountered this kind of problem so I know a thing or two that’s very effective in making your phone respond again in case it freezes and would no longer turn on. If you’re one of the owners of this device and are currently bugged by a similar issue, continue reading as this post may help you one way or another.
For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.
How to fix Moto E4 that would no longer power on
While this problem may seem like a very serious hardware issue, in reality, it’s not. In fact, it could be just a minor issue with the firmware provided that your phone hasn’t been dropped on a hard surface or got submerged in or splashed with water. Both physical and liquid damages will result to a phone that would not power up.
So, assuming that your Moto E4 is free from any physical and/or liquid damage, here’s what you should do about it:
First solution: Do the Forced Reboot procedure
The Motorola Moto E4, even if it has a removable battery, will respond to a Forced Restart procedure which simulates battery pull. More often than not, this problem is due to a system crash and doing the Forced Restart will fix the problem. That’s what you need to do in this section:
- Press and hold the power key for 10 seconds or more.
If your phone reboots after doing this, then you can already consider the problem as fixed but we cannot guarantee that the problem won’t occur again in the future because the fact that the firmware crashed, there should be something that’s going on it there without you knowing about it.
On the other hand, if the phone continues to be unresponsive after doing this, then move on to the next procedure.
Second solution: Remove the battery
We don’t know why the phone isn’t responding when you press and hold the power key but since the Moto E4 has a removable battery, then it’s time to perform the battery pull because it’s possible that the power key is damaged or there could be other reasons why it remains unresponsive even after the Forced Reboot procedure.
- Remove the back cover of your phone and be careful not to damage the locks.
- Pull the battery out of your device.
- While the battery is out, press and hold the power key for 1 minute to refresh your phone’s memory.
- Place the battery back in and secure it with the back cover.
- Attempt to turn the phone on to see if it responds this time.
If the device remains unresponsive with its black and unresponsive screen, then try the next solution.
Third solution: Charge your phone and do the Forced Reboot
It’s possible that the battery got drained so in this section, you need to try to charge your phone. But there’s a bit more you need to do than just charge it:
- Plug the charger to a working wall outlet and make sure you’re using the original charger.
- Using the original cable, connect the phone to its charger.
- Regardless whether your Moto E4 responds to its charger or not, leave it connected to its power adapter for 10 minutes or so.
- After giving the phone some time to charge, press and hold the power key for 10 seconds or more to do the forced restart.
If the phone is still not respond to this, then it’s possible that it’s an issue with the battery or the hardware. I suggest you bring it to the shop so that a technician can check it for you. If you have a spare battery, I recommend trying to use it to know if it’s just an issue with the battery.
I hope that we’ve been able to help you one way or another. If you have other concerns, feel free to contact us anytime or leave a comment below.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
Posts you may also like to check out:
- What to do if your Samsung Chromebook Pro won’t turn on [Troubleshooting Guide]
- How to troubleshoot Samsung Chromebook Pro that isn’t charging?
- How to fix Huawei P9 with screen flickering issue [Troubleshooting Guide]
- How to troubleshoot Huawei P9 that can’t send / receive SMS or text messages [Troubleshooting Guide]
- How to fix rapid battery draining on your Samsung Galaxy S9 after installing new update (easy steps)
- How To Bypass Screen Lock On Galaxy S9
- Galaxy S9 clock issues: time on status bar keeps freezing, changes time forward on its own, alarm on clock app won’t go off