Welcome to our new troubleshooting article! As we continue to receive more reports about issues for the #GalaxyJ3, we’ve decided to publish one more troubleshooting episode for this device today. Be sure to also check out our previously posted posts for the Galaxy J3 if you can’t find similar situations in this post.
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem #1: How to fix Galaxy J3 calling issue: won’t make or receive call
My sim card on my Samsung J3 won’t allow me to make a call or receive a call. it’s already 3 day this problem occur. Before this problem happened, all things work perfectly.. at that day im trying to use an internet connection using my sim at put it onto broadband.. but the broadband holder was register with different coverage.. so i try to change the connection and find whether its can connect with my line.. i try many time but it still cant connect.. then i bring out my sim card and insert it back to my phone.. then after that this problem occur.. i cant make any call or receive any call anymore.. what should i do.. i already try the safe mode and follow the step to fix this problem.. i already reset factory and reset my internet connection but still doesn’t change anything..
Solution: The problem may not be on the device but in your account or network. The best troubleshooting step that you can do right now is to ask help from your network operator. They may need to reactivate your account for this one. We don’t know the full history of your device and what you did exactly so there’s no way we’ll be able to tell you what the problem is for sure. Since nothing changed after you factory reset, it’s most likely an account or network issue. The only people that can look into such issue is your carrier. Be sure to tell them what you did different before this problem occurred. Anyone who wants to troubleshoot a problem has to know the events leading to the problem. The information you gave us can’t help us identify the problem. Let your carrier handle the situation.
Problem #2: How to fix Galaxy J3 screen issue: screen is unresponsive, won’t unlock
Two weeks ago I was texting on my Samsung galaxy J3 Emerge. Suddenly the screen went from being crisp and clear to having gray/white vertical lines. The touch screen became completely unresponsive. Apps were being opened at random, I could not turn off my phone without having to remove the battery.. The screen was perfectly functional, I had not dropped my device during that time or earlier during the week. I had not downloaded any other apps. Everything had been beautifully functional prior to the device malfunctioning in this particular way. I removed the battery multiple times and left it with out the battery. I then charged the phone fully before attempting to turn it on. I removed the memory card and put it back into the phone but nothing I did seemed to help. Words from the starting screen will be burned in to the lock screen for a number of seconds or minutes. At times I can easily unlock the phone without much hassle however more often than not, when I attempt to enter my password, letters will be entered at random without my doing anything.. It had been suggested that it could be a hardware malfunction. It had then been suggested that something had gone wrong with the screen itself. I can not enter my settings and reset the phone. It glitches too much for that to be possible. I’ve only had the phone for 10 months. I’m worried about losing my notes but I’m willing to do anything if it means getting it to work once more.
Solution: This is a hardware malfunction. The screen assembly must had been damaged for some reason. Unfortunately, screens of smartphones not only acts as monitors that display images; they also function as a way to unlock the device itself. If you can no longer enter your PIN or screen unlock pattern, your notes and personal data will be locked in the device. Your best bet to gain access to those data right now is to have the screen replaced. Once the screen assembly is fixed, everything should be back to normal. Unlike a computer, the storage device in your phone can’t be disconnected and put into another motherboard. The storage device is deeply associated with the board it is connected to so once you are unable to gain access to the phone due to a broken digitizer or screen, your data are good as gone.
Since Samsung will wipe your device during repair, we advise against letting them replace the screen assembly for you. Instead, you want to let an independent technician do the repair or screen replacement so you can give explicit instruction not to wipe the phone.
Problem #3: How to fix Galaxy J3 “Unfortunately Google Play Store has stopped” error
My phone keeps coming up with “Unfortunately Google Play Store has stopped”. I’ve spoken to my provider “Virgin Media”, Google and Samsung, but still don’t seem to have got to the bottom of the problem. As it was done by phone, I’m not sure if I’ve missed something in my explanation. I’ve tried your suggested answers already (eg.going into App and “uncaching” it) but when I turn on my mobile again, this is the first message I get. I also notice that the Play Store icon has a number against it (presumably asking me to update it by pressing it) but on pressing the icon, nothing happens, although I get a list which says: Redeem / Settings / Help & Feedback/ Parent Guide / About Google Play.
When I come out of this page, I have a message of “Server Error – Retry”. I’ve explained this to both Google & Samsung, but they don’t quite understand what I mean. I have also tried using one of the Apps (Google Maps) just to see what happens. It starts to work and then after a few seconds comes up “Unfortunately, Maps has stopped”. I also have notifications for a number of Apps to be updated but when I tried to update them, they all came back with the message “unable to update”. One of them (I’m not sure which one now – sorry!) came up with an Error 400, but I’m not sure what this means and how to clear it.
As you can probably guess, I’m not exactly the most techno-minded when it comes to phones, but if you have any suggestions, they’d be greatly appreciated! Regards. PS. You ask for an Android version – sorry, no idea, so have just chosen one of them from your list!!
Solution: We don’t know what troubleshooting steps you’ve tried exactly at this time but Android troubleshooting is pretty simple — if you’ve exhausted all software troubleshooting, the problem is most likely not fixable on your end. In this case, you must send it in for repair or replacement.
The most that you can do in this situation is to wipe the phone to return all software information to their defaults and hope for the best. If the cause of the problem is an operating systme bug or an app bug, factory reset will most likely help. If you haven’t tried to factory reset your phone yet, we suggest that you do it now. If the bug remains after wiping the phone thru factory reset, there must be a hardware malfunction that triggers it. If you’ve already tried to factory reset your device before contacting us, don’t waste your time looking for other software tweaks. There are none. Let Samsung or your carrier repair or replace the phone for you.
If you haven’t tried a factory reset yet, follow the steps below:
- Create a backup of your personal data.
- Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.