It seems like issues and bugging some Snapchat users and the most common of those issues is the error that goes ‘Snapchat keeps stopping.’ Galaxy A20 owners are among the users that seem to be hit with this problem. While it may be a very annoying issue, since you will only be able to notice it when you use the app, it’s actually not that hard to fix.
Most of the time, when this problem occurs, you can expect it to be an issue with the app but there are also times when it is just a result of a minor firmware-related problem. So in this post, I will help you in troubleshooting your Galaxy A20 that’s bugged down by this problem. We will try to look into all possibilities why this issue even occurs and we’ll rule those possibilities out one after another. If you’re one of the Snapchat users that’s bugged by this issue, continue reading this post as it may be able to help you.
For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar to yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.
Troubleshooting a Galaxy A20 with ‘Snapchat keeps stopping’ error
The ‘Snapchat keeps stopping’ error literally means that the app has crashed or keeps on crashing. The course of our troubleshooting will be to find out if this is just an issue with Snapchat and then we’ll move on to rule out other possibilities if it points to the direction that this issue is a firmware-related problem. With all that being said, here’s what you need to do about the ‘Snapchat keeps stopping’ error…
First solution: Force reboot your Galaxy A20
If you were able to use Snapchat properly prior to this problem, then it is possible that the system glitched and affected Snapchat and probably other apps as well. The first thing you have to do is perform the forced reboot to refresh your phone’s memory as well as reload all applications and services. We have encountered similar issues in the past that were fixed by this very procedure, and here’s how it’s done:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy A20 logo shows on the screen.
Once your phone has finished rebooting, launch the app and see if the ‘Snapchat keeps stopping’ error still shows. If it does, then move on to the next solution.
Second solution: Clear the cache and data of Snapchat app
After doing the first solution and snapchat still crashes, that would tell us immediately that it’s not just due to a minor firmware glitch. So we will try to find out if it’s an issue with the Snapchat only. Clearing the cache and data of the app will actually reset it back to its default settings and configuration. The cleared cache and data files will also be replaced with new ones. So, if this is just a problem with the app, this procedure should be able to fix it. Here’s how you do it:
- Go to the screen where the Snapchat icon is located.
- Tap and hold on the Snapchat icon until options show.
- Tap App info.
- Touch Storage.
- Tap Clear cache.
- Now, tap Clear data and touch OK to confirm.
After this, try to see if the ‘Snapchat keeps stopping’ error still shows. If it does, then move on to the next solution.
Third solution: Check if Snapchat server is down or not
Apparently, when the app’s servers are down or have issues, you will also be getting the ‘Snapchat keeps stopping’ error as the app pulls data from those servers all the time. So, the next thing you have to do just to check if the problem happens to many people or just you. There are several free detector services online that would tell you if a service or servers are down but the one I usually use is DownDetector.com. In this case, you just have to visit this link to immediately view the status of Snapchat’s servers [https://downdetector.com/status/snapchat/].
If there are a lot of reports, then you don’t have to do anything except wait it out for an hour or two. That’s usually the modest estimated time of resolution for server-related issues, especially if the service is popular. However, if there aren’t many reports about the problem you’re experiencing, then it’s probably you that’s having such issue. Move on to the next solution.
Fourth solution: Uninstall Snapchat and reinstall it
After doing the first three procedures and Snapchat still keeps stopping on your Galaxy A20, then the next thing you have to do is uninstall the app to remove all its associations with the firmware and other apps. After which, reinstall the app so that you can rest assured that you are using the latest version. Here’s how you do these things:
- Swipe down from the top of the screen and then tap the Settings icon.
- Find and then tap Apps.
- Find Snapchat and tap on it.
- Tap Storage.
- Touch clear cache.
- Touch Clear data and tap OK to confirm.
- Tap the back key once and then touch Uninstall.
- Confirm that you want to remove the app from your phone.
Once you’ve successfully reinstalled Snapchat, open it and see if the ‘Snapchat keeps stopping’ error still pops up. But most of the time, this procedure is the end of such kind of problem. However, if for some reason it continues, then you should do the next solution.
Fifth solution: Master reset your Galaxy A20 with ‘Snapchat keeps stopping’ error
The fact is a reset will always fix any app-related issues as long as it’s not a server problem. However, make sure to create a backup of your important files and data since all of them will be deleted, especially the ones that are stored in your phone’s internal storage. After the backup, remove your Google and Samsung accounts so won’t be locked out of your phone after the reset. When you’re ready, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy A20 logo shows, release all three keys.
- Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that this troubleshooting guide has been able to help you fix your Galaxy A20 with ‘Snapchat keeps stopping’ error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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