Having problems with your phone? Tell us more!

Simply complete the questionnaire below, and we will try our best to help fix your device.

By the way, did you know that by performing a soft reset on your phone, it may fix several of the common problems? Perhaps you should give it a shot.

If these steps do not help, feel free to continue with the Android Issues Questionnaire below. We promise we read through each and every question, and we will do our best to get back to you to help you with your problems.

Quick Tips That May Solve Your Android Problems

  • To Perform a Soft Reset, simply remove your battery for at least 10 seconds to allow the system to drain out any excess power.  Once you re-install the battery and power up the device, you just might have a working device.

  To be more specific:

  1. Turn the device over so that the battery cover is facing up.
  2. The battery compartment release is located on the back of the device.
  3. To remove the battery cover, lift the battery cover from the release slot.
  4. Remove the battery, then wait 10 seconds before inserting the battery again.
  • It is also important to maintain your phone at an optimal level.  Did you know that once you open an app, that app will run in the background until you end the process manually?  Too many apps running in the background will drain the memory allocated to the apps you need.  To maintain your phone, you should occasionally stop the apps running in the background that you are no longer using.  A simple app to close all the unused app is called “Advanced Task Killer”, which you can download for free in the Android Play store.

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Android Issues Questionnaire Form

If the soft reset does not fix your issue, contact us with your problem using the questionnaire form below.


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  1. hello, my phone is samsung galaxy s5, my phone wont open. i try all the troubleshoots. if the “samsung galaxy s5” appears it will immediately turned off and repeat the former. how can i solve this problem?

  2. I dropped my Galaxy Note 4 from about 3 feet high. It did not seem to hit hard at all, but now my screen is black, there is a little blue blinking light in the top left corner. I tried taking the battery out and I tried rebooting it & I even took out SIM card. I hope I didn’t break it. Truth is I have dropped it harder in the past and all was fine. Any suggestions?

  3. I see that I am not the only one with this problem after reading these issues other people are having. I have a galaxy s7, and the latest samsung update came thru a few days ago. Since that update, my texts still are going thru fine, but at my end it just spins as it goes, the exclamation point comes up, and then it shows as a failed text message. Please advise on how this is going to be fixed….thanks

  4. Hello I got a Samsung s6 edge and can’t install the newest android nougat I still have the 6.0.1
    I have rooted my phone and when I wanted to install the nougat firmware they tell me to unroot my device to update my phone manually to its official firmware in the settings so I unrooted my phone, when I used to update my phone manually from the settings I receive an error message says ( unable to update the software .a network or server error occurred, try again later. )

  5. Note 4 boot loop issue same as many tried factory reset went into boot loop took out all cards new battery ECT got phone back on installed wake lock app works 100% w the app on but if ogone shuts off I have take battery out wake a while reinstall then it will boot up ,new software security patch available but during instal phone has to reboot and once phone shuts off it will not reboot I have to go through procedure of taking battery out wait an hr reinstall then activate wake lock app to use phone any fix yet for this issue a more permanent fix other than wake lock app and having to take battery out wait then reboot

  6. Galaxy note 5. I want thw most current text message to be the first one i see whwn i open the message app. Example i have 5 people who text me. I open my message app and although i received the latest text from “bob” he might be the 4th person down on my list of all text messages. If he swmt me the last text i want him to be at top of list and then when “sue” sends a text i want her to be at top of list. It used to be this way and now i might get a text from someone and they are like 20 people down.

  7. My Samsung S6 fell into the ocean yesterday. I rinsed it under fresh water and sat it on the dashboard of my car while the heater was on to try dry it out. When I got home I put the phone into a container of rice and sat it in the hot water cupboard over night. This morning when I plugged it in to charge, the battery sign came up saying it was charging but wouldn’t turn on. Any tips to get it working again?

  8. Hi,
    i have seen that my issue has been addressed in prior posts “Galaxy S5 has a black screen but phone working”. Is just really nerve-wracking to not know what triggers this issue but i beg for your help since i am going crazy and my phone is perfectly good otherwise.
    It all started when charging it, sometimes just sometimes after a while the screen went unresponsive while charging, but all the remain buttons worked, led lights worked, buttons below blinking, i received calls, heard notifications, even able to unlock the phone through the swipe just cant see anything in the screen.
    after a while it happened every time when charging, after a little of being connected screen went black (phone still working though) and after disconnecting it took time for the screen to respond again.
    things turned worst: the issue came up not only when charging but at any time during the day, and could not tell what was trigging it. I have a hunch that is when the phone gets hot but i can not be sure really. I just had to sit and wait for the screen to come back with no average time when it did so (1 min, 5 min, 15 min..)
    i have followed all your suggestions: 1) taking away the battery and putting it back again doesnt do anything, 2) i have also removed the battery and while out have pressed and hold the power key for 30 seconds and waited 10 min to put batter again (it works if i follow each step strictly but cant live like that cause issue keeps coming back), 3) have also removed all apps and when that didnt worked i performed a factory reset 4) i have tried with and without SIM card and memory card
    I have had my phone for about 2.5 – 3 years but is in great condition, it pretty much doesnt have any scratches, screen is clean and scratch free 99.5% (at least not to a human eye). I have drop it some time in the past of course but has never been followed by any problems.
    The only thing is that the battery lid/cover broke in half so the charging area is exposed. Battery charges fine although battery life has of course diminished a bit, as i said my phone has about 2.5-3 years.
    I am out of guarantee of course and dont know what to do. besides this is in perfect condition and is just not fair to have to throw it away.
    Ill appreciate ANY help, thanks!

  9. When sending a text from my Galaxy Edge they look completely fine! All neat and in one note! However, when my recipients receive the text it is jumbled into 5 or 6 blocks, depending on the length of the text, all out of order and nearly impossible to decipher! I have checked settings but no help! Please help me so that people won’t hate getting texts from me! 😃


  10. Hi.
    I have the galaxy s7 edge, since the nougat updates, i keep getting a ‘service started’ message. It usually happens on a skype call, but has now started appearing at anytime? I cant find any app or notification to figure out what has started..
    Pls help.

  11. I have a couple of questions on the Galaxy S7 (not the edge version)

    Is there a way to turn on sound for notifications only, and have the ringtone volume on vibrate or silent?

    Is there a way to turn the lowest notification volume setting even lower? The lowest setting is still pretty loud.

    Is there a way to turn the incoming phone call notifications off? By this, what I mean, is if I am playing a game and a phone call comes in, the phone notification won’t go away. I can’t swipe it away either.

    Thank you,

  12. Hello,

    My Galaxy Note 4 is stuck on 5.0.1 and cannot update beyond that. Using T Mobile.
    Downloads the patch fine, reboots and then (unfailingly) fails to update.
    Tried two factory resets (one before restoring backup and one after restoring backup), same result. 16gb of space on the phone.

    Any ideas?

  13. Hi
    Recently my htc one m8 has been loosing alot of charge without any reason for it to do so. When i put it on charge i have to always make sure my phone is turned off and is positioned in a way that it will stay charging. However it takes a good while for it to charge up to 100% with it stopping at a certain percentage for more than 10minutes then charging up pretty quickly. When it reaches 100% i take it off charge and without using it or using on and off it looses charge in a matter of seconds.

    Please can you help me find a solution that will help me sort my phone out

  14. Hi,yesterday I drop my Samsung galaxy s6 edge into the toilet bowl at night and immediately the phone cannot be on. I tried to put the phone into the rice overnight then when i wake up, i tried to on it but still cannot. What
    Should i do

  15. Hi, I have and love my Galaxy 4 phone, but I have started having a problem sending or receiving phone calls. The screen says it is dialing but the call does not go through. I have tried having a friend call me and I am not receiving the call. I have powered off and on the phone, checked with my Straight Talk Account and I am good till the end of November 2017. Can you help me?

  16. Hello, i have a galaxy s8 plus. Right now i am receiving alerts to register with RICH COMMUNICATIONS. i cannot disable it or register. Either way… i do not want this service on my phone. So far… nothing I’ve done had gotten rid of it. The ONLY thing i haven’t done is a factory reset. I can access it through
    Any help would be appreciated

  17. My Galaxy S6 has been acting up. It will go black for no reason at all. I have used the tips to restart it not sure why it’s doing that is there any answer? And does it mean that my phone is about to die for good? I’ve only had it for a little over a year I cannot use the port to charge anymore so I’ve been using the docks. And sometimes it says another thing which is called sharing power which I’m not doing. Any suggestions would be helpful. Could you please email me so I can get the answers I might not be able to find the site again.

  18. PLEASE HELP!!! Since an update on my GS7 my texting has messed up! Have tried everything master reset rebooting factory settings! have exchanged phones 4 times!!

  19. Sir
    I have tried all the troubleshooting solutions on your website on how to fix Samsung galaxy s6 edge random shutdown, I have taken the device to a technician but the problem still persisted.The device is running Android 7.0.

  20. **Sorry for posting for the second time, I just realized I had not mentioned by phone model. It’s a Samsung Galaxy S7 edge**

    Good day! Earlier today I was playing games on my phone and I hadn’t notice that my battery was really low, and my phone turned off by itself. After that, I just left it to charge and went out for dinner. But after coming back I realized that my phone was still dead, but occasionally flashing the grey battery icon. I tried various methods, from holding down the volume up and power button, to rebooting, nothing works, it just won’t turn on. I’ve checked my power outlet, charger and cable, it works just fine. How can I fix this? Thanks in advance!

  21. Good day! Earlier today I was playing games on my phone and I hadn’t notice that my battery was really low, and my phone turned off by itself. After that, I just left it to charge and went out for dinner. But after coming back I realized that my phone was still dead, but occasionally flashing the grey battery icon. I tried various methods, from holding down the volume up and power button, to rebooting, nothing works, it just won’t turn on. I’ve checked my power outlet, charger and cable, it works just fine. How can I fix this? Thanks in advance!

  22. Why does my Samsung Galaxy Note 4 flash-light flash when it gets an email notification with the Flash Notification setting deactivated (box nit checked)?

    How do I stop the light from flashing upon email notification, other than in ‘Settings – Accessibility – Hearing -Flash Notification?

  23. I have a galaxy s7 and I am unable to receive text messages and i cant seem to figure out what’s wrong.

  24. Hello, I have a Huawei Nexus 6p that is stuck on the Google screen. It started when I upgraded to the Android 7.1 version, the update was slow but completed after wards the restarting process completed and then came on, but started restarting continuously till it would not pass the Google screen again. Please help as I have vital information on the device that I cannot just let go now.

  25. I have a 2 month old samsung s7 edge. It suddenly stopped working and the screen went black with no indication. I tried following the steps that were mentioned, but nothing is working. There is no physical damage nor did it fall in water. What should i do?

  26. Hi i have s5 it is 2 yrs old its started heating resently if i watch something continuouly for sometime its start heating and when i power on its display is gone.i have to wait for some minutes and power on the device then the display is visible what should i do..please help me

  27. Hi I have an Htc One M8. It happened to me twice now that the battery will die at like 23% and when the phone turns back on after I’ve charged it it will have reset all my settings. Two days ago my front camera started vibrating and as soon as I leave the camera it would stop. But yesterday I accidentally went on the camera and my cellphone crashed (it was at 80%battery). It wouldn’t turn back on until plugged in and then when the android system finally started up again it would crash as soon as I took it off the charger. So I left it on, it turned on again, but there were all sorts of error messages (home sense stopped working, couldn’t access any apps, some processing stopped working) a lot of error messages and I couldn’t get them off the screen. I went into safe mode, same thing happened. Restarted my phone, nothing. So I finally did a factory reset, which made me loose everything I had on the phone, but the same problems keep appearing. Did another factory reset, nothing changed. Is this problem fixable or is my phone completely doomed? I really like the Htc system but I’ve had way too many problems with it now. Please help. Thanks

  28. I just completed an update on galaxy S7 and now I can receive messages and send them. The issue is it states the sending has failed, even though it actually did send it successfully. I have rebooted, but no success. Thank you for any help.

  29. Hi I just got an LG G6 and after a couple of hours I tried to change the theme to black and the touchscreen ceased functioning. A soft reset did not fix the problem however a hard reset fixed the problem momentarily before it stopper working again. I was wondering if this was a software or hardware problem thanks.

  30. I own a galaxy s7. Since the update a few days ago, the texts I send spin and state failed – leaving the exclamation point in my messages and notifications. I have tried taking the sim out, safe mode and factory reset with no luck. Thanks.

  31. Me and my boyfriend both have a galaxy s7 and we both did the system update about 3 days ago and when we send text to each other we get the spinning wheel and a text back saying message fail. But we are getting the messages . Plus it shows a exclamation mark on the text that we just sent. It’s driving us crazy please help.

  32. When sending messages on my Galaxy J3 some of these messages go to schedule message without my changing a thing. How can I stop this.

  33. I have this galaxy s5 but it has a black screen I know that it is on because it charges and when I turn it on I can sometimes here the sound and when I turn it on the icons will light up. I even butt dialed a friend on accident but the screen was still black. Can u please help me figure out a way to fix this problem.

  34. My samsung note 4 will turn all the volumns down to zero.
    It does this randomly, i only notice when i see the missed call/message.
    I have the lock sceen enabled and it still happens.
    I also tried volumn lock, but it didn’t help

  35. my galaxy note 2 have problem: when I want charging my phone take this error : charging paused .battery temperature too high.
    i change my battery and my charger but dont solve this problem.
    how can i solve this problem?

  36. My moms galaxy s7 edge hasnt been sendin her messages after a phone update a few days ago. She told me she has reset the phone, powered it down, updated it and that she still can no send messages normally. The thing is, once she deletes the message it sends to the intended party or says messaged failed to send as well as still sending. She can receive messages perfectly fine but can not send them. Please help.

  37. My samsung galaxy s6 back lens won’t focus all the sudden yesterday it was perfect, and i woke up and my camera just won’t focus.

  38. I have a galaxy s7. It did some software update about 4 days ago and since then when I send a text there’s the circle that just sounds and eventually a red exclamation point comes up and it says failed to send but the person DOES receive the text. I am able to receive incoming texts and do not have the same problem sending a picture message. I’ve tried shutting my phone off, trying in safe mode, clearing the data and cache in my messaging app. I do not know what else to try. Help!

  39. I have been using a galaxy s5 for 2 years and all of sudden the phone won’t charge.But if i try a few 20 minuets later the phone will charge, but if i take it out and try again it stoppes charging.If I try with another charger my phone will charge.If I use my charger to charge another phone it will charge.So what can I do?

  40. Hello,
    I have a Galaxy Note 4, which I love in spite of it being an older phone. A week or so ago, there was a software update, which I did. Now however, not only do I have to hit the “home” button several times for the display to light up, but it is giving me an error stating that the SD card is unsupported. This is the same SD card that has been in it since I bought it in December of 2015. Obviously, it has something to do with the update. (?)
    I’ve taken the battery out and so on, but am still having issues. Any suggestions?

    Thank you.

  41. My Samsung Edge7 wont boot or respond to any buttons. It got low on battery and died and then wouldn’t charge. Eventually it did fully charge got to the wallpaper [out of focus] but froze then displayed a blank screen. It wont reboot, or respond in any way and the RED LED is now permanently on. Any Ideas?

  42. My Samsung Galaxy S5 from sprint zone was decoded but I can’t access the internet through my mobile data and also my data roaming is default. Please how can I fix it.

  43. My Samsung s4 will not allow me to send a text to a 5 number address. I believe I could before, but now get Shortcode may have expired or blocked.

  44. An annoying pop-up keeps appearing at the bottom of the screen sometimes hiding the lower messages. It says can’t sync profile. no network. will try again later. What does that mean??? I have a Samsung Galaxy S6.

  45. An annoying pop-up keeps appearing at the bottom of the screen sometimes hiding the lower messages. It says can’t sync profile. no network. will try again later. What does that mean???

  46. My Samsung S7 is saying messages can’t be sent. My phone service is active. I am getting an exclamation point (!) After it tries to send. The person I am messaging gets the message but it tells me that it failed. How do I fix that? I receive the messages just fine. I just received an update yesterday thats when it all started. It was an Android update.

  47. Have followed soft reset procedure twice, same problem occurs freezes cannot do anything so have to remove battery.
    today the phone went into my answer phone messages by luck i had the volume up so when i heard it i switched it off apparently when i looked the the phone log it had done this three times in a few minutes.the problem seems to be getting worse never hadany problems until 2 month ago. any suggestions please

  48. Hi TDG
    I am wondering how I can disable all of the wifi metrics (rssi, tx, rssi, score, frequency, etc….) that appear when I pull up wifi networks? I have a samsung galaxy S8 +.

  49. i updated my note 5 last night and the screen started stalling out. it finally turned off after charging last night so i plugged it in agin thinkin maybe i didnt have it connected good. a grey battery came up with the lightning bolt inside the it jumped up to 75 percent.. i tried to do a hard reset and it let me highlight hard reset and wouldnt select it. it then gt stuck on the note 5 start up screen and now wont do anything.. the buttons on the left and right of home button light up but that is it. i even got the google assistant to talk to me once but nothing else

  50. samsung s6 edge tried rebooting in all modes but still nothing states it has 90% battery samsung logo comes up then just goes black.

  51. I have gone through all the troubleshooting steps including a hard reset on my S7 and my phone still tells me my text messages failed to send. Please help!

  52. god morning. when i go onto skype and go into chat it keeps spinning and saying updating conversation making it difficult to chat on skype or receive messages. i have tried uninstalling and reinstalling many times. this is on my s6. also wen using bbm and i have on the loud speaker the person on the other end cannot hear me

  53. Our Samsung Galaxy S6 Edge Plus has a problem at our house with phone calls. Have not noticed this problem away from the house. When dialing any number it will quite often just spin with no connection. We will often get dropped calls. Our carrier is ATT. We thought it was connectivity since we were only showing 2 bars so we got ATT to provide a microcell. We get 5 bars with the microcell and it still happens. We put the phone on wifi calling with our high speed home network and it still happens. Took the phone in under our repair service contract. They replaced the phone. Transferred the contents and sim card to the new phone and it is still doing it. It will temporarily correct if the phone is turned off and back on. Could this be an APP problem?

  54. After the recent s7 update, my pc cannot pair with bt to my phone. My car is paired fine, but nothing else although I used to have a list. Pc is in discoverable mode as is phone, but cannot ‘find’ it. Phone will show up when using USB. Please help as that is how I transfer music, etc

  55. Hi. I’ve had my Samsung S7 for over a year and since having it I have had power saving mode enabled which I just did by selecting it through settings. It described this as Mid rather than ultra power saving mode. This assisted preserve battery but it never effected me getting notifications. However, I am now having problems getting whats app notifications without opening the app. I haven’t changed anything and don’t understand why I now don’t get them. Text messages still come through. I’ve also noticed that where as before it just said mid battery saving it now says Mid customised. It didn’t use to say this. On the advanves settings whats app is listed as one of the apps not to be put to sleep and yet clearly it is still doing that. Are these changes to do with recent android update? Would be grateful of advice. Thanks

  56. I’ve had my Samsung galaxy s7 edge for a year
    And just last night while it was charging it randomly started resetting itself without my permission and now that I’ve finally found Wi-Fi I was able to turn it back on. Now I have lost all of my photos luckily I have Google photos that saved most photos except for this last week while I was in Portugal so all of those pictures are lost as well as all of my memos where a lot of my passwords for different accounts were on. Is there a way I can retrieve this data? I am very upset that my phone did this on its own.

  57. Hi! I have a Note 5 and I tried OS updating with SmartSwitch but after clicking “update” and confirm everything, nothing happens, it doesn’t start downloading, it just takes me back to the main screen.

    The phone is unlocked and connected to the pc with a Samsung cable D: I did everything as said on the instructions.

  58. My Samsung S6 edge (SM-G925F) is stuck in boot loop, I am not able to go to recovery mode or safe mode. Please help. Upon closer inspection of boot screen with Samsung S6 edge logo, I can find some distorted red pixels. Kindly help. Tried installing firmware through ODIN, still the issue remains same.

  59. Hey I have a Samsung s5 active that everything works on it all my apps work but every time I try to make or receive a call it turns off when I push call or accepte I can rejecte the call but will turn off when I accepted it looked it up and said to change the battery and I did but still does it need help please

  60. Samsung galaxy J7 2015
    Started to experience flickering of screen (about90% except the upper most part) when the battery level is low. Settled temporary when the brightness of the screen is slightly increased. Now it is more frequent and wants a higher level of brightness to settle the flickering.

  61. Hello
    I have samsung Galaxy S7 edge and just recently I’ve been having issues with the phone refreshing every 1-3 minutes while I’m using it, it doesn’t matter what app I’m using it’ll do it for all of them. I haven’t dropped it nor has it been in contact with water. I’ve tried turning it in and off. Doing a soft reset. And going into safety mode. None have worked. How can I fix it and prevent it from happening again?
    Thank you

  62. Not sure if I am posting in the correct area since it mentions a questionnaire that I keep clicking on but don’t see…

    Anyway, I have a Samsung Galaxy 7 Edge that I sometimes stream from and use screen mirroring to watch on my Samsung SmarTv. It seemed to be fine before, but now when I use it, it seems to have lagging or freezing issues. When I turn off the screen mirroring it streams fine from the S7E and doesn’t have issues with freezing, which leads me to believe it is an issue with screen mirroring. Any suggestions would be great! As I said before, I never had any sort of problems with freezing while using the screen mirroring option and just seems to have created an issue within the last few ‘-months, I just dont know what has changed. Thanks in advance for the help!

  63. I have a Samsung galaxy S4 O2 and facing a problem that it itseft switch on loudspeaker when I pick up\answer a call
    I have done a reset but it didn’t help
    It does this on random calls not on every call I receive or dial.
    I currently live in india.

  64. I have a Samsung galaxy J7 Prime.. today it has started an issue.. when I turn my phone on it’s side (landscape position) to do anything the screen goes darker I can hardly see what’s on the screen but when I try to do something it still works I just can’t see it properly.. please help..

  65. Three days ago, my Samsung Galaxy S4 went off when my battery’s percentage was 24. I was a bit surprised but shrugged it off. Today, after charging the phone, I had barely touched it when it suddenly switched off. I connected it to a charger and it continued charging at 93%. I unplugged it and it went off. This is really weird because it’s a new phone. I bought it almost two months ago. Pls help me

  66. Hi, I have the new Samsung J7 Perx. When i get a text notification on the lock screen, it has the name and some of the contents of the message. Is there any way to get just the name in the notification on the lock screen?

  67. Flashing screen issue for my Samsung Galaxy Note 4 that I posted yesterday was resolved! No problem with phone. It was a failed SIM card!

  68. My Samsung Galaxy Note 4 has an issue with the screen flashing. From the main screen, it intermittently flashes to a black screen. This is happening constantly since yesterday when the phone got wet (with raindrops, not submerged) Also the button just above the charging port is not working to toggle between screens. Help, please!!

  69. I have updated my phone and since it lags and shutsoff on its own and stalls. Tryed factory reset and it didnt work. I will be talking on it anf after 10 minutes it will shut off. It at times comes up with mcc reboot fail

  70. My Samsung galaxy j7 perx brand new works so bad couldn’t fill out your form due to slow response. But also becuz my phone device name, Samsung galaxy j7perx, and carrier boost mobile, rejected as a no match in the fields required on your form. Internet won’t work on this phone. Brand new paid $225 and cant even use without tremendous frustration of internet very slow response an slow data connectivity on all apps

  71. Samsung s7 would get hot when using at a high brightness and/or charging since I first got it. After a few months the battery would randomly drain and the phone will die immediately. After about two weeks this issue stopped and the phone acted like normal. Fast forward a few more months and it does it again. I leave it to charge one day while I slept and I woke up to it being burning hot and it burned me and then it just turned off. Now I am stuck with the grey charging battery icon and if I try to boot it won’t go past the samsung logo screen and shut back down. I’ve tried to clean charging port and I have used multiple power bricks and cables, even wireless charging to no avail.

  72. my s4 randomly turned off today at 84% and i was able to fix it, but it shut off again and idk what to do… it only turns on when i take out the battery and put it back in, and only turns on until the s4 logo appears, after which the screen goes black. it’s able to be booted into recovery mode, but turns off almost immediately after. it doesnt respond to my charger either.

  73. Just applied an update to my Galaxy note 3.
    After the initial screen it shows
    “”Recovery Booting…”
    followed by
    “Installing system update…”
    followed by
    This stays in a continuous loop.
    Tried holding the power, home and volume up keys simultaneously, same thing.
    Tried with and without sim card, same thing.
    Any help most welcome, Thanks.

  74. Hi,
    I have a Samsung S7 and a couple of months ago it started doing a hard reboot when I was using it. This didn’t happen too often (possibly once a week) so I wasn’t too bothered. However recently it started doing it more and more and I managed to pinpoint the problem to whenever either the Facebook app or the Facebook Messenger app were open. Whenever I tried to clear the cache of these apps or uninstall them though the phone would freeze, small black horizontal lines would appear on the screen and it would do a hard reboot, but it would freeze at some point of the boot process, the screen will go black and the blue notification app would permanently be on. The only option I’ve found at this point is to wait for the battery to die. The problem now though is that this is happening even when just trying to boot the phone, even when trying to access the menu to delete the system cache, I get the same freezing with small black horizontal lines on the screen.

  75. I have a Tmobile note 5 and it suddenly when black. I am not able to use the power button to start the phone. Using the combination buttons will not work to start the phone. Either in download mode (vol up, home, power) nor does the hard reboot work (vol down, power). Also used several different cables to charge and also wireless charging and it does not see to be charging. Any suggestions on how what is wrong with the phone. I believe it may be just down to a huge issue with hardware only. Meaning the phone will just have to be replaced or dumped completely and purchase a new entire phone. Seems like everywhere I have read. There is not a solution to this.

  76. Hello,recently my Samsung S4 got a problem.When I switch it on it stuck at the Samsung logo then vibrates, sometimes it takes long to switch on.I tried reseting it but it failed.Now i see greenish color which in few a seconds turns white.Please help.

  77. My samsung 7 edge suddenly can not receive emails only sporadically and even so, there is not text or images when clicked on. This has occurred since I updated my phone. The phone shows my sent messages and I can receive them on other devices. I have input all the correct settings as well. The account has not synced since last Wednesday either. My calendars are not syncing either. Please help!

  78. My Samsung Galaxy S4 (Verizon) will stop receiving texts and calls and mobile data, and the only way to fix it is a reset, where it does it again after ~15-20 minutes. I’ve already tried wiping my cache partition, soft-resetting/power draining and everything, and I don’t want to perform a factory reset as I’m afraid it will wipe my phone number and everything, which I’m probably wrong about, buI don’t like taking risks.

  79. Hello,
    When powering on my Note phone, “headphones disconnected” displays and of course, the headphone jack doesnt work. Is that related to music players? I have Amazon Music and Google music player.

  80. I have a problem with handwriting recognition in S pen on my week old note 5 .
    When I write a note in action memo i.e name and phone number or web address , I click the “Link to action” , I always get Recognition Failed . The handwriting is set to english . I have factory reset , cleared cache , no change . I have change the language but problem didn’t resolve. can anyone help me to fix this problem. My phone model is SM-N920i.

  81. Hi,
    My Samsung Galaxy S5 Neo has no volume when playing any sort of media through the speaker. Message alerts and alarms still work fine, and sound still works in headphones, but youtube videos etc. have no sound without headphones. Additionally, unplugging headphones while watching a video no longer pauses the playback, it just continues without sound. I tried cleaning the headphone jack, thinking that maybe the phone thinks my headphones are still plugged in when they’re not, but it has been no use. Any advice is appreciated, thanks!

  82. my issue with my Galaxy S4 is that it totally shuts down, but it does not have the battery drain problem. I just shuts down completely.

  83. Hi hi, yesterday I drop my Samsung Galaxy S6 Edge into the toilet bowl at night and immediately the phone cannot be on. I tried to put the phone into rice overnight then when i wake up, i tried to on it but still cannot. What should i do?

  84. hello i have a samsung galaxy s6 edge it turns off and on till the batery runs down help please i know it is a soft ware problem but i dont know how to fix it i have facktory reset i have cleared the cacth then reset

  85. Hi, so I’ve had my galaxy S6 for a while for a while and never really had a problem with it until now. The phone was working fine in the morning, turned it off and left it in my room as i went to class and all was well. After class I come back to a dark screen and a blue flashing light. At first I thought that i had left my phone on but then i realized the phone wasn’t actually turning on. I tried all the troubleshoots but there was no response, so now I’m stuck. Even if I could hard reset the phone (which I can’t, buttons not responsive at all) i wouldn’t because i have some very important that i cannot afford to lose!


  86. Yesterday I decided I wanted to root my S6 Edge phone (SM-G925F, International Version) and flash a custom ROM onto it. I managed to root it successfully and install a working version of TWRP.

    I began installing the XtreStoLite Custom ROM onto my S6 edge. Around the 10% mark of installation, my phone suddenly booted. I read online that I should boot back normally and install an app which reduces my CPU power or something like that, can’t really remember. But when I tried to boot back normally, it was stuck in a boot loop with only the Samsung S6 Edge logo appearing.

    During installing TWRP I bricked my phone a couple of times because I installed wrong versions of TWRP. I flashed a stock firmware a few times to get rid of the brick (a similar bootloop), which worked every time like a charm.So I figured that with this “Custom ROM bootloop”, I can just flash the stock firmware, boot everything back and try again. But after flashing the previously so glamorously working stock FW, I was stuck in a bootloop way worse than before.

    This time the phone starts, I get the S6 edge logo, I get a “installing software update” screen for about a millisecond and then a “no command” screen. After the latter, it repeats. Once repeated for – I don’t know – a 1000 times, it boots into stock recovery.

    I tried factory resetting, which only gets rid of “software update” and “no command” screens. The bootloop stays.

    What do you suggest I do?

  87. I have a Samsung s6 And it keeps chiming every so many minutes. You get a flash on the screen and goes back to the chime There is a blue lite lit on screan. Not sure what happened to phone no indication of a firmware update . I heard the phone chiming in my pocket and thats where I am at. I tried all the resets and got no where.

  88. After firmware update on August 8th, 2017 the following pop-up opens on my screen ‘WI-Fi Calling has stopped. x – close app’. When I close app, it re-opens….all the time so I can’t use my phone at all! Very annoying.

    I’ve been through every method available to solve the issues (connections, removing every app that access wi-fi calling, safe mode, factory reset etc.) and it is still reoccurring! I’ve tried multiple forums to solve the issue, with no results. My IT department is just as stumped.

    I’m with BELL Canada, and am crossing my fingers this issue is in the works and hoping for another update to solve the problem. Otherwise any help would be greatly appreciated!

  89. my samsung s7 edge want keep a charage. now it is completely dead and the only thing that shows on the screen is a dead battery logo. of course samsung says its out of warrenty. is there anthing i can do other than send it in.

  90. Hi my p10 was submerged to salt water, after i soaked it to silica gel and rice for 2 weeks it work, but the power button does not responding and also it restarts over and over again..what will I do??thank you

  91. I can send texts from my AT&T Samsung galaxy 4 but I can’t receive texts
    Please advise. Thanks so much

  92. Hiya, my note4 crashes when Bluetooth is on, then becomes unresponsive requiring a reboot. Any ideas?

  93. hello,
    so my galaxy s5 won’t charge at all. Every time i plug it in, the energy symbol (lightning bolt) appears along with a little vibration, but it doesn’t start to charge. If I leave it plugged in for a short amount of time, it just repeats, with the screen shutting off for a few seconds, the little vibration, and then the symbol showing for a second before the screen shutting off again.
    What is wrong?

  94. I have a Galaxy Edge 7. The built-in texting app does not seem to allow me to add or subtract people from a group text once one text has been sent. Please help!

  95. One day i was using my HTC One and it died now when i try to charge it it says “THIS BUILD IS MENT FOR DEVELOPMENT PURPOSES ONLY YOU NEED HTC WRITTEN PERMISSION TO DISTRIBUTE THIS ELSEWHERE” Please Help!!!!

  96. after the last official update for note 4 my phone is acting weird.slow,rebooting again and again now its stuck in efs mode saying o not turn off target .

  97. Hello,

    I have a HTC Desire Eye (Android version: 5.0.2) and it’s extremely slow & lagging.
    There is a 4 second lag between touch and action.
    I’ve already done a hard reset and put it into factory mode, but it doesn’t help.
    It’s not rooted.

    Could you help me?

    Thank you in advance! – Zoë

  98. Hey
    I updated my note 4 (over the air update) now when the screen turns off it stays off even when I get a call, when I remove the battery and turn the phone back on it works normally until the screen turns off again, any suggestions ?

  99. Hey
    I updated my note 4 (over the air update) now when the screen turns off it stays off even when I get a call, when I remove the battery and turn the phone back on it works normally until the screen turns off again, any suggestions ?

  100. Hi TheDroidGuy,

    I own a Galaxy S6 Edge since December 2015 and I’ve never encountered any problems.

    However, during the night, my phone stopped charging. It was plugged to the original Samsung Adaptive Fast Charger.

    I then started swapping cables, charge blocks and wall outlets but nothing helped. My computer did not even acknowledge my phone when I plugged it in via USB.

    I then decided that the USB port on my phone was the problem, so I cleaned it out and tried again, this time I got like 0.2 seconds of charging when I held the charger in an awkward position. So I tried my Samsung Wireless Charger, and it was flawless.

    I followed your ‘Soft Reset’ manual and that didn’t seem to help.

    I really don’t see how to fix this, the charging port seems to be failing.. what could I do?

  101. Hi there. I have a Galaxy Note4 which up until recently I have been very happy with. Lately, when the battery gets between 15-20%, the phone just shuts off. Sometimes it tries to restart and fails. Sometimes I can restart it and have 10% or so left. Usually, it requires recharging to turn back on at all. Today it did it to me at almost 25%. Do I need a new battery or is it time to “upgrade” my phone?

  102. galaxy s6 stuck on suppliers logo (H3G UK), tried everything from soft reset to clear cache/factory reset, when the android logo comes up it says installing system update and then no command, then it goes into android recovery, what could be the problem and how can it be fixed?

  103. My galaxy j3 has a black screen. I know it works because I can hear the notifications and the vibrations. I tried safe mode reset and major reset-NOTHING WORKED! I tried taking the battery out and placing it back in and nothing works. When I took out the battery so that the phone can completely turn off or shut down, I tried charging it and it doesn’t show the green battery that shows that it is charging. I don’t have any blue led light. At this point, IDK what to do. I Need a BLESSING!

  104. My Samsung Galaxy s6 Edge (SM-G925A) is stuck in a boot loop.
    I can’t get it to go into safe mode or recovery mode.
    Please help.

  105. Hi~i have a samsung galaxy s5 and and recorded some valuable video in my micro SD card. All files are recorded normally and can be played in the my phone.

    However, when i transfer the mp4 from SD card to my PC, some files cannot transfer and says something like “unexpected error occur, cannot copy files, if it happens continues, please use the error code to search for the problem. error code: 0x80071AC3 ; operation cannot complete, since the disk is dirty, please perform chkdsk and then try again.”
    the above is translate from chinese to english, sorry for my poor english.

    However, after finished chkdsk, it still fails… and has the same error.

    my micro SD card is real and purchased in a well known computer store in local, not from internet.

    SanDisk Ultra 64GB U1 (red and grey color)

    what should i do, thanks .

  106. Hi. I have samsung j3 (j320sn) that stopped charging the battery. Battery itself can be charged on other device. Device hard reset and software update performed. Data exchange via cable works. When charger is connected, the charging icon is on, settings report it charging but the battery capacity drops. Please help, I ran out of ideas…

  107. Hi

    On my galaxy s6edge+ unable to receive calls and also unable to send text massages”
    Any solutions please. I have replaced SIM card but still same problems.

  108. my htc one m8 back camera is not working properly when i turns to it screen goes black and the app quits i have tried resetting it but isnt of any use

  109. Hi,
    Please need your help
    * 2 years after buying my Samsung Galaxy NOTE ll GT N-7105, I upgraded it from kitkat to Lollipop.
    * It worked fine for another 1.5 to 2 years years
    * it was working fine till this time till A few months ago, I put it on charging.
    * After a few hours I took out the charging cord out and noticed that the red (battery charging light) is not going off.
    * It looked hanged so I took out the battery and put it back again after a few minutes.
    * In past whenever phone got hanged this trick worked.
    * This time it became totally unresponsive.
    * Now it will not turn “on” and further I can not see any charging indication if connected to charger.
    * It Looks like completely shut down and unresponsive.
    Please Help
    Thanks – Rick

  110. Hi, my wife and I just got 2 Samsung phones (S7 and S8) from the new Xfinity mobile service. Phones work great, but we both have a problem using Messenger in video mode … the video connects, then immediately disconnects.
    We have 2 Samsung tablets that work fine with Messenger video, but all attempts to connect using our new phones to anything have failed.
    I have uninstalled and reinstalled both Facebook and Messenger, and power cycled, but it fixed nothing.
    All ideas would be welcome 🙂

  111. Hi,
    I tried rooting my phone (was not a good idea) and now the phone (huawei p9 EVA-L09) does not boot up. I relocked the bootloader and now whenever I try to boot it up it shows the logo and after a few seconds this message pops up (this was the same when I had the bootloader unlocked but the message was in orange color and not red and the title was slightly different):

    “Your device has failed verification
    and may not work properly.

    To learn more, visit: *some link*

    (1) Press Power key to continue
    (2) Press Volume Up key up to 3 seconds to enter erecovery to restore your device
    (3) Your device will stop start,
    if there is no operation.”

    1. When I press the Power key to continue the bootup process, I end up with the huawei logo for a couple of seconds and then i get back to this screen.
    2. When I try to recover the phone with erecovery, it starts downloading ‘package info from server’ a message pops up saying: “Getting package info failed” and there is no other option as to cancel out and end up where we were before.

    I have tried to soft reset the phone by letting the battery run out a couple of times.

    I have searched about 6h now for a solution and noone seems to have the same problem. I am really starting to get worried.

  112. the issue came with the ATT softward update i ran about a month ago. I should’ve known it was a bad update when it asked me to update 3 times in a row, each saying it was successful. Somehow it brough back a bunch of pictures I deleted in my gallery from my camera and other folders and the worst is that my main contact is the slowest person to text. It lags so bad that I’m to the point where I refuse to use that orange ATT messages app to communicate with him. if i ignore the lag and keep typing, it will not show anything I’m typing until i pause but then I see that what I typed was duplicated 2, sometimes 3 times. I have absolutely NO problem with anyone else I text.
    Deleting 400 messages and about 50 picture messages in our thread didn’t help the issue whatsoever. The reason we communicate so much is because it’s my husband, and you better believe if something were to ever happen to him, I would rely on our text thread to remember and relive those beautiful things he said to me, on an average day. So yes, I save them all.
    I do not turn on the setting in messages to back them up or sync them to the AT&T cloud because I feel they don’t have any business know what is said in my messages, and you “backup” to the web or to some company, it’s obvious that it’s not private anymore. I don’t need AT&T to have my conversations and AT&T should have no need for them either.
    I also have facebook messenger settings set up to not allow access to my text messages through AT&T, so there shouldn’t be any other app causing this problem. It’s the AT&T software update. Perhaps because they are trying to push towards using wifi to make texts and calls, but that won’t fly. I have they’re new option to share larger files, get read receipts and see when someone is replying – all turned off. I don’t share with others when i have read their messages – that’s turned off too. There are no messages stored on my SIM card. I have no messages locked or marked as spam (that’s all new). Spam filter off, cell broadcast off, signature off, character count off, delete old messages off. Pretty much only Push Messages is ON…
    anyways, i’ve done the soft restart many times but seriously, do i need to do it 2 or 3 times a day to be able to text my husband without delay? Does someone let AT&T software people know they messed up?
    AT&T in the US. Samsung Galaxy Note 4. Marshmallow android version. August 3, 2017

  113. Hello. We have a HTC Desire 10 Pro which is dual sim. We’ve run into a problem where, when a picture message or a contact is received and the phone tries to download it, the mobile data disconnects

    If the preferred data network is sim 1 and the message is sent to sim 1. it sometimes works, but other times it will disconnect and and not reconnect
    if the message is sent to sim 2, it doesn’t never works.
    if the preferred network is changed to sim 2. the mobile data never connects.

    Any ideas?

  114. After Power Sharing selected by mistake, Galaxy S4 draining completely (to 0%) and now unable to perform any of the solutions… Any idea how I can at least 5 % battery ?


  115. I own a Galaxy Note 5 and ever since the Nougat update, I’m having issues with my keyboard. I was using SwiftKey, but I began to experience issues with the keyboard/emoji and suddenly I was getting a message that said “Samsung keyboard has stopped”. No matter what keyboards I download and install, it eventually quits working (only after a few uses) and I get the error message. I really hate the Samsung keyboard, but it’s like I have no other option anymore.

  116. The phone keeps restarting itself every 10 seconds & this has been happening since last saturday. After it has finished restarting, the battery would have gone down by alot. Would love to know how to fix this cause I have important data I need to access.

  117. When I send a picture I would like to add text along with it my phone simply won’t let me send text along with a picture I have to send a second text describing the picture my Note 3 never gave me any issue like this?

  118. a lot of people on here need to flash a factory firmware using fastboot method, especially all the bootloop issues i see. That would wipe your phone and install Android as if it were a new phone, causing you to lose all data, but if you are having a software problem, this is the last resort but usually fixes your non booting device.

  119. My samsung 6edge recently showed me the red temperature logo that the phone is over heating. I did not wet it . and i recently changed the battery about 2 months ago. I tried changing the usb port same thing happens . I also have pictures on this phone that is not backed up. how can i save them because this phone stays on for 10 seconds on the main screen then shuts right off with the overheating issue.
    please help me.

  120. Hello from austria. My problem with my note 4 is that it used to charge fast with a normal usb charger when the fast charging feature is on. I do not have a fast charger but my normal usb charger works fine. But not until the last update like a week ago. The fast charging feature on my fone doesnt work anymore. Even if i turn it on it wont jst work anymore…so now my fone needs 10hrs to charge full if its less than 30%. Please help…
    I appreciate any advice you could give..
    God bless and take care.

  121. My galaxy s7 edge display is having a problem.
    The bottom 2/3 part of the phone has darker colour than the top 1/3 part.
    The bottom part looks more like having blue light filter on.
    It is not very obvious but still noticed it.
    The problem gets more obvious when on white scrern.
    Is it because of the phone overheated and damaged the screen? Because I never drop my phone.

    My friends and I are facing the same problem.So please reply as soon as possible. Please

  122. i have s7 edge mobile.Since two day its automatically get stuck and restarted. i had flash a firmware with clean installation and then while setup the phone phone it get stuck and restart it automatically.
    but when i put phone in recovery mode and download mode its does not restart. dont know whatv is the exact problem.

    I hope you understand my problem and help me and give me the solution for it.

    Awaitng for your reply

    Thanks in an advance 🙂

  123. I have Samsung Galaxy A3 but Internet connection is always EDGE in every place,I tried to change simcard and even reset but still it doesn’t work

  124. Have Galaxy Tab3. installed 32Gig ext.SD micro card. Tried to transfer albums to that card and was successful in 1 album but then the folder that said “Photos” in the left column of the “files” list disappeared and have not been able to get it back to transfer the remainder of the pics to the ext SD card. It is not in the “hidden files” setting. I can go to the tablet and using the Gallery application pull up all the albums and run all Home tools and run slide show through all the albums. How do I get the left column to do transfers to the SD card?

  125. I don’t like using the Facebook app so I just use my browser to connect. Sometimes when I want to post an article or something my internet page will black out and no matter how many times I try to go back the screen will just be black. I figure I can use a different browser and I won’t have this problem but, I don’t want to use a different browser . . .

  126. I am now doubting HUAWEI products. My second phone went off from the same company. Do Huawei design their product a serving period and automatic shut off after the period of service???

  127. Can’t charge my Nexus 5 when. It’s turned on but I does charge when I restart or in power off mode so every time I have to either restart or switch it off for charging. And recently have changed the charging adaptor and drain battery very quick

  128. My Samsung S6 Edge started rebooting every few seconds so I clear the cache partition, I also try the recovery factory reset but the issue persisted do I flashed the firmware with Odin. Unfortunately, that didn’t solve the issue and my keeps rebooting continuously. Any thoughts on how to fix it?

    The current firmware is the 6.0.1 Marshmallow.


    Rebecca M.

  129. My phone has recently started to restart itself. I didn’t download anything dodgy or weird, it just restarts so many times i can’t do anything on my phone. I using Safe Mode on my phone to see if it will still crash but it doesn’t, so it must mean it has to do with something that has been downloaded recently. I really don’t know whats going on with my phone since it just recently started doing this. Please hel

  130. My Note4 w/6.01 calling app crashes when I have other apps like maps, messages, email open and a call comes through. Rarely does it reset itself, and the notification just dominates the screen, making me push “OK” to remove the notification, then the crash notification reappears immediately, making rebooting necessary and difficult. Tried all the usual cache dumping, use a new Samsung SD card, and what else…?
    Thanks if you check into this

  131. My Samsung J36V fell onto the floor and wont turn on properly, everything works and if i take a screenshot you can hear the noise or when a text comes in i can hear the noise. the only light emitted from my screen is a small green area that turn off immediately.

  132. Last night I kept my samung a7s on charging after half an hour I came back and the phone was off, its not booting up its not resetting I’v tried holding the the button combinations for soft reset and hard rest there is no response, also I plugged in different chargers and its not even showing the charging icon, just a dumb black screen, and I did all these steps again without an sd card inserted.
    Can it be because of a power fluctuation as lots of appliances were running at the time specially that god forsaken mixer.
    also the phone was scheduled to update while charging at night, but the pace was less.
    thats about it, my phone is an year old its not under warranty, and if u guys get the time do help me with this issue, if theres anything that would help this phone start.


  133. Frp bypass for galaxy note 5 doesn’t work anymore. I insert otg and nothing happens I’ve downloaded the correct files and followed step by step. Also need a frp bypass for galaxy gear s2

  134. HELLO
    my note 2 has problems with CONTACTS
    When I select CONTACTS my list of contacts are displayed but when I click on any one all I get is a blank WHITE screen

    If I go to the section where I can download contacts to download as CSV file they are downloaded to Excel

    so they are all still there but the phone will NOT display them

    If I add a new contact it appears in the list but I still get a WHITE screen !!

    I put the SIM card in another phone that will display contacts so it is NOT a SIM card problem

    Any suggestions would be appreciated

  135. Hi I have a Samsung s6, it updated and installed the nougat 7.0 software automatically and since then I cant fast change my phone, the battery drains pretty quick and a lot of the time my phone just refuses to charge regardless of what charger I use! I cant hook my s6 to my laptop as the usb option thing doesn’t appear, it keeps restarting itself, has trouble connecting to a strong wifi or my mobile network and a lot of the time it will not recognise my password OR fingerprint to unlock my device…….
    can you help?

  136. Having a problem with Note 4. Power button stopped working, now the device options menu keeps popping up. Done factory reset, took out memory card and sim card, still having issue. took it to phone store, they didn’t know, they told me my motherboard was dead, shows how much they know. Still having this issue with device options menu popping up, downloaded wakelock, helps some but still have issue.

  137. My S8 wont click on phone numbers to call them, either from diary entries or from web pages, it copies the number to a bub screen at the bottom of the page, but when I click on the phone icon nothing happens, have I inadvertently disabled something ?

  138. Hi, my S6 randomly stopped working the other night, I was charging it and when i grabbed it it had a blank screen and a blinking blue light. Everything I found online said to try rebooting it with button combinations but mine is unresponsive to any of these, it also does not vibrate when i plug a charging cord into it. I did try cleaning the port and using other cords. Let me know if anyone knows what the problem is please.

  139. my samsung galaxy s6 fell into a bucket of water; since then, it has started to overheat, quick drainage of battery. When one app is opened it will minimizing and maximizing the app frequently. What I do to solve this problem?

  140. my samsung galaxy s6 fell into a bucket of water; since it has started to overheat, quick drainage of battery. When one app is opened it will minimizing and maximizing the app frequently. What I do to solve this problem?

  141. Hi, my Samsung Galaxy S5 is not booting up. I got a new phone (not the s5) and I transferred my files over, then performed a factory reset (on the s5) so I could sell it. Whenever I try to boot it up again, the Samsung logo flashes and then goes away. I’ve tried booting in safe mode, but it won’t even do that.

  142. Hello, my phone froze out of nowhere. It was on then went to the start up screen saying ‘samsung galaxy s7’ and wouldn’t do anything, I did the reboot by holding the volume down and power buttons and it rebooted once. Once it came back on the touch screen and home button wasnt working then it turned off again and now wont do anything, not even reboot! Please helppp! I have had it for no more than a week!

  143. S7 Edge started to reboot automatically for no reason – no update and no water damage HONEST !! We just came out of a concert where I was taking pictures with it on Medium Power Saving Mode and then in a restaurant it rebooted every few minutes. Later last night I did a Volume Down+Power+Home button press and got to the menu where it asked me to either install a custom ROM or reboot. I pressed reboot and the phone booted normally or so I thought.

    I then logged in and initiated a Firmware update OTA as there was one available from Fido (Canada) as I thought this might cure the random reboots.

    I went to sleep and hoped this had worked. Now I get a phone which boots and leaves the error System UI Has Stopped – x Close App. This phone eventually reboots itself.

    I once managed to get into the screen to clear the cache partition and then rebooted from there but still same problem. Now I cannot shut the phone down or so anything with it as the power button gives me the Power Off, Restart, Emergency Mode options but the System, UI error keeps popping up and stops me pressing power off. HELP I am screwed.

    As a FYI, I was using Swiftkey as a keyboard and had Norton installed with anti theft which is supposed to detect a SIM change (nothing changed).

  144. hello,
    I’ve got a Samsung Galaxy S6 Edge from december 2015 that I recently replaced with the new S8. Never had any issues with the S6, I was very pleased with it!
    I gave the ‘old’ S6 Edge to my son. I put a pre-paid card in it and it worked fine for a short while but soon it started rebooting and then work for a while… and rebooting and so on. it began to get ‘stuck’ while restarting and needed some hard resets, before it came back on.
    recently it never rebooted anymore… simply because it now does not seem to charge anymore. I am using the original fast charger, but have tried other Samsung chargers and I’ve tried wireless charging. all chargers work fine on all my other Samsung mobiles… but not om my S6 anymore.
    can you please help me out? any tips on getting it charged or started?

  145. Hi I’m kind of a novice at cell repair, but I’m trying to TS a major issue. This phone has a little history 1st the screen broke so replace the entire LCD . Works like a charm for about a month . Went to the beach with phone and got a little 1st. Normally this would have not been a problem with the 6 , But I think because of the repair the factory seal was no longer there and allowed a little salt water in. After the phone did not recharge after a day. I ordered a new battery . Upon removing old battery I did notice the battery swelled so Was hoping this was the only issue . Have the phone put back together now but same problem . It lights up as if it’s charging and I see the display with Lightning bolt , But does actually never gives a percentage , And blanks out after a minute or 2 . Do you think my problem at this point is a faulty board , Or is it possible the battery they sent is defective.

  146. Hey so i have the Samsung galaxy S4 and anytime i pull down the notifications panel it puts my phone back onto the lock screen. Can i fix this?

  147. Hi so I have a Galaxy Note Edge. I have loved the features of this phone but recently it is not working as it should. Everything has slowed down. it takes too long to load the camera that the picture opportunity passes me by. Battery never charges to 100%. I have already purchased 2 new batteries. same issue with all 3 that I have. Yesterday was dropped calls and no call connection at all. Caller can hear me but I hear nothing after the first 1min of connection. I have reset the phone. i have deleted all the non essential apps and reinstalled them several times. Video playback is crap. Please help I have had it for a year and I cant buy another phone. Please tell me what to do i am at the end of my rope with this phone. UUGGHH!!

  148. my galaxy s7 edge keeps rebooting every 10 seconds to a minute and I can’t even unlock it, as it asks me to enter my password, but the keyboard doesn’t appear. I tried booting in safe mode, but the problem remains

  149. I have a Galaxy Note 5 that was paired with a Panasonic phone system for two years. Suddenly, unable to pair to system. When I try to pair phone, Panasonic system is not displayed as a device. Bluetooth on Panasonic works with my wife’s Iphone, which is paired.

    The bluetooth still works with my car’s bluetooth.

  150. I have a Galaxy note4. I brought a on wireless charging pad to charge my phone but don’t work on my phone note4 but works on galaxy s6. What can I do to get it to charge????

  151. I have a galaxy s5 on my messages my gf contact is a priority says I have 26 messages from her but I can not see her messages. She is the only one I can not see.

  152. A couple days ago, my Samsung S6 Edge made a system update overnite and now I’m not able to enter my phone. It asks for the swipe code, but won’t recognize it. After entering various patterns it won’t lock and ask for my pin code. Is there a way to unlock the phone by other means?

  153. S7 Messaging Notification sound does not play; instead the default notification sound plays. I had problems with the phone so my son cleaned out excess unused apps and got it working better but the notification ringtone no longer worked. I downloaded another one in an mp3 form but it does not play when a text is received. It did play before. Is there a restriction on what sound can be used for a notification sound?

  154. I have an S5 that can get mobile data but has no signal to activate it or make calls. I just replaced the screen so i could use this as a replacement phone (New one stopped working). The phone has been offline for 1.5 years and i have been updating it through WIFI. The new screen is working and I took it in to get activated (New SIM), but now I get the no signal issue even though data works. (I received some signal briefly on the way back from the store so I may revisit the location for activation)

    Thanks in advance.

  155. need help please.

    I have a new huawei p10 and after setting up the safe file folder this folder won’t open anymore.

    If i go in “Files” the built in file manager and click on “safe”, i’m taken back to the home screen (other selections image, audio, etc work fine)

    Also, if i go in settings > security & privacy and click safe file, the animation of a page opening happens but it only reopens security & privacy.

    Any idea what to do before the master reset, i don’t want to lose the files in there

    thank you

  156. Galaxy s5. My original charger is a little frayed. When I tried to charge tonight I got the USE THE ORIGINAL CHARGER…message. It is the original charger. Tried to charge from computer. Same thing.
    Help me.

  157. hi when I go to video and record after I go o watch it get a message saying soy tis video can not play have you an advice you can give me please.
    thanking you

  158. Hi there, I have just read your guide on Samsung Note 4 with the dreaded blackscreen and hope you can help.
    My phone is completely dead, if i plug the usb into my laptop i do get a connection notification beep but that is the only response i get.
    I have tried a new battery, the remove battery and hold power button for 1 / 2 and 3 minutes, still no change.

    Do you have any other methods worth trying ?

    Thanks and best regards

  159. My Nexus 5x got some rain damage, i was able to turn it on after a couple days of drying, however i could not put the phone to charge…
    Once the battery was fully dead it began cycling through a boot loop where it would turn on, go to google screen then shut off.
    I tried to get it fixed and finally ordered a replacement battery online; it arrived, i threw it in and my phone, and it turned on (YES!!!!).
    It was at 40% so i let it die overnight… in the morning it just resorted back to boot loop where it turns on says google than shuts off.

  160. Hi, My Note 3 on straight talk (using AT&T towers) recently developed a issue where I can send a SMS but it won’t recieve them. I’ve factory reset my phone, opened it in safemode, had different people with different carriers try to text me. To no avail. Now if i text like Help to XXXXXX then it’ll get the text. Same with the verification codes that you can have texted to your phone. Those will show up, anything from cell phone though will not. I can still call and receive calls also.

  161. I am having difficulty connecting and transferring my S6 to Windows 7. I can connect and even see and open up the phone on my computer, however a few different things may happen as it will hang or get stuck at a few different points. Sometimes at “my computer” I will get a “not responding” stall or I can get to the DCIM folder and then it will hang. I have even tried using AirDroid and I can see the photos, but when I will try and transfer I will get a transfer failed error. Any help would be appreciated. I have uninstalled and reinstalled the drivers and am getting the same issue.

  162. After paying to unlock the IMEI of my s7 edge, then attempting to root it, it does not do anything. Regardless of what i do on the recovery menu, it doesnt do anything. After restart, it flashes the circle saying its installing an update, then goes back to the recovery menu. The only other thing it does is randomly flashes the startup screen. It wont do anything else.

  163. Samsung Galaxy J7 – I have uninstalled Youtube recently, as well as another program, though the Uninstall process. However, every day, I still get the “youtube has stopped running” message, as well as one for prime photos, which I also deleted. Where in the phone are the remnants of these deleted programs hiding so that I can delete that too?

    Thank you!

  164. I have a Samsung S3 and have just changed the sim onto the Orange network on a contract. With the contract I get 500mb data included per month, however all I can get is Wifi. Even when I turn the wifi off I cannot access any 3G or 4G signal despite the mobile data switch being on
    I have tried everything but cannot get mobile data to work
    I tried the sim in my other phone a moto G and it works fine
    Can you help

  165. Massive data drain (Used in 3 days!!) And battery is draining also. All since latest update.

  166. I have Samsung galaxy s4 GT-I9507, purchased from Aus, Currently i am facing isssues like
    1) unfortunately messaging has been stopped – Not able to send SMS
    2) unfortunately google service has been stopped – Not able to open gmail

    Kindly help me to solve this problem ASAP.
    Thanks in advance

  167. Hai,iam using samsung-s7562 model mobile phone currently iam facing 3main problems
    1.while iam taking pics with flash mobile getting shutdown.
    2.mobile getting shutdown while making a call.
    3.while i want to turn on my mobile it getting shut down after few seconds even though batteery showing some charge.
    4.battery showing different charging percentages while iam power on the mobile some times it shows 1%but before it getting shutdown it shows 70% .why this much of huge variation.
    Please help me out immediately
    Thank you

  168. Hi, I have a samsung galaxy3. My phone has started answering in a different format and I can’t answer any calls when it comes up ringing. Have tried swiping, left, right, holding down, but nothing works. I have flashing lights around the whole screen and when I miss the call, it comes up with a box saying missed call and and hand with an orange sleeve holding a phone top right corner. There are adds that I can click on to install or view or learn more, (coin master, CM Launch 3D etc) which makes me think it is something from google. I have been through all my apps to make sure no defaults are on. Would you have any idea what I might have pressed to have this now, or what app it might be. Thank you.

  169. My lg v20 is stuck on safe mode and have tried all means to turn it off but failed.kindly help

  170. Hi, I have been having following problems with my Samsung edge 7 for the last 6 weeks.
    1. Battery draining fast – I check and optimise the battery usage and I’m afraid to use any apps. I have to have the Mobile Data turned off, which stopped the battery draining then I have to manually turn on the data to send and receive pics and mms.. I should not have to do with this expensive phone.
    2. The phone would not turn once I had it off. Takes 3-4 times before it would load. It kept turning off.
    3. It went dead 2 weeks ago and I reset it by following online advice – pressing volume key, home keys etc.. it worked for a while.
    4. NOW – It IS TOTALLY DEAD. Little blue light is on but I can’t reset it. NOTHING.

  171. I have a Samsung Galaxy S6 Edge, and it does not turn on. What happens is that the logo shows up when it’s booting up but then turns off again and then does it again. I have tried the different types of resets and I really need help.

    Thank you

  172. Hello!
    A few days ago I installed an app called Dr. Fone on my Windows in order to restore some pictures from my phone. After I allowed debugging, it installed dr. phone and MobileGO apps on my phone, but I realized that my phone needs to be rooted to restore the pictures, so I gave up on the idea (I don’t want to root my phone). My phone (Samsung Galaxy S7, Marshmallow 6.0.1) gave me a notification that “Unauthorized actions have been detected” and it’s telling me to restart my phone in order to undo them, but restarting doesn’t help. I uninstalled Dr. Fone and first scan after that showed that my phone is secure, but about half an hour later the notification re-appeared. I uninstalled MobileGO and same thing happened. In the meantime my phone battery is draining like crazy and and yesterday it wouldn’t charge for a while at all. Is there anything I can do without resetting it to factory settings? I have data that I cannot backup and can’t lose either.
    Thank you for your time!

  173. I can not start my LG g6 i have tried all the trouble shooting and still does not start. What can I do?

  174. My Samsung S3 Neo have stopped sending messages and receive few only.
    I did install FreedomPop mesaging but they stopped, I use talkmobile provider. They tested few settings in network and one in messaging by changing network number but no luck. Same SIM works in Coolpad Note 5, and old Samsung non-android GT-2121B .
    kindy adive what can I do next? all updates are done.

  175. my samsung note 5 is stuck. although the blue light of the charge is oney , i can’t turn it on. i tried many ways but they all were in vain.

  176. Samsung s5 had charging issues. After trying the suggested “Take out the phone battery then press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM. Reinsert the battery then turn on your phone.” phone is in factory mode and says “downloading Do not turn off target.” It has been like this for at least 1/2 hour. Is this normal? How long should this take? Thank you!!

  177. Since my update and coming back from Florida i have avery hard time connecting to internet.I have to go to only one part of house .I never had to do that before. Mine work twice as fast as my husbands Iphone so i was the one to order and look thing up . What happened

  178. My Tab 3 lite can not connect to internetm with mobile data. The wifi works perfectly. No problem with account or sim card. I did the trouble shooting. What could be the problem please?

  179. I tried all your steps but none seemed to have worked. I have 2 xiaomi mi5 devices. the first device has the issues while the 2nd does not. I took both devices apart and swapped the batteries. The first device still won’t charge, but the 2nd device does charge. The first device will turn on if I have it plugged in.

  180. I have a Samsung Galaxy s6 (it’s been unlocked from its original network) and I’m trying to find a way to update it to the latest Android OS Nougat

  181. Samsung Galaxy Note 5. Here is my issue, for the past 3 hours my phone has been ringing on and off as If I have a call, however, my phone remains black, there is no call showing to answer and my call log is not showing any missed calls.

    When I call the phone from a number (in my contacts) it shows up just fine. What can I do?

  182. I currently own a Samsung Galaxy S6 and I have been wondering why I haven’t received the Nougat Update (Android 7.0). I am currently in Canada and my phone service provider is Freedom Mobile which used to be Wind Mobile. Same situation applies to my sister except she already received the update. If you have any type of idea, that would be appreciated.

  183. I have a Samsung note 3. there was a recent update done and now I can’t seem to locate where my settings are located?

  184. Good morning TDG,

    I am in possesion of a S7, for about 1.5 years now.
    However after working fine for 1.5 years, it recently started freezing occasionally and just this morning i woke up to find it “dead” i say dead because it does NOT respond to any button combination thats out there to fire up a reset. i tried 5 different chargers and even USB charging it from my Desktop AND laptop all USB ports have been tried and even different cables. none worked, I’m pretty much in sheer panick because i am reliant on my phone for business and at the moment i am not in a spot where i am able to afford a new one, or even a 2nd hand one.

    I am at a total loss here. I sincerely hope you can help me, It’s past its warranty, and knowing the big businesses as they are, it wont help much sending it out there.

    Kind regards,

    J. Pleunis

  185. the questionairre is not working well, i cant type the country and i cant type the provider or other details it seems very limited in response options

  186. My battery won’t charge. When the phone is plugged in, i can turn the device on, but the battery itself won’t hold a charge. How can I take the battery out?

  187. Sir I am using Samsung s2(model19100).. .. The cellular deta gets on automatically….. .. Plz provide me solution to it..

  188. I charge the battery several times and it’s indicate 100% full. After few minutes the battery is low like i didn’t charged it’.Please any possible help ?

  189. Hi The camera on my Samsung Galaxy 6 has suddenly become blurry. I’ve followed your post on this issue and disabled the Smart Optical Image Stabilization and cleared the Cache and Data but it’s still blurry. I’ve also checked it in Safe Mode – it’s still blurry. It doesn’t have any water or physical damage and I’ve cleaned the lens. Front camera is OK. Any ideas? Thanks HC

  190. I accidentally dropped my pone (S6) in the bath tub last night. It was a bit wet on the charging slot, I blew in the charging slot and tried to charge it. It was barely charging. Today it won’t charge I’ve tried loads of different usb cords but till dosent work now my phones on 0% and I need it !!!!

  191. goodday. my htc phone suddenly stopped booting. Each time I power on d
    phone it keeps rebooting continuously. the last time I used my phone,
    I was browsing with it nd then it tripped off. I plugged in the
    charger but it just couldnt pass the booting stage. pls what is d
    possible cause and how can it be fixed?

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