How To Fix Hisense TV Volume Not Working

Is your Hisense TV sound not working? There are several factors that can cause this problem such as a setting issue, software glitch, or even a hardware error. To fix this you will need to perform several troubleshooting steps on the device.

Hisense is a Chinese company that manufactures various appliances and consumer electronics. They are probably best known for their TV products as it is currently the largest TV manufacturer in China by market share since 2004. Their Smart TV platform has several models available ranging from Google TV, Roku TV, Fire TV, Vidaa TV, Xclass TV, and Android TV.

Why is my Hisense TV volume suddenly not working?

Hisense TV Volume Not Working

One issue that you might experience with your Hisense Smart TV is when the volume does not appear to be working. This can sometimes be a frustrating experience especially if you are about to watch your favorite show.

Here’s what you can do to fix Hisense TV sound problems.

Solution 1: Power cycle your Hisense TV

The first thing you will want to do when experiencing TV sound not working issues is a power cycle. This will refresh the Hisense TV software and get rid of any software glitches that could be causing the issue.

Power cycle Hisense TV

  • Turn off the Hisense TV using the remote control.
  • Unplug the power cord from the power source.
  • Wait for at least 5 minutes.
  • Plug the power cord into a wall socket and then turn on the Hisense TV.

After the power cycle process has completed try checking if the TV sound not working issue still occurs.

Solution 2: Check the Hisense TV remote control

Are you trying to increase the Hisense TV volume using the remote control but can’t seem to get any response? This might be caused by an issue with the remote control. To verify this, try using the physical volume buttons on your TV. If the volume control works then the problem is caused by your remote control.

It’s likely that the batteries of your TV remote are already weak. Try replacing this with new ones.

Replacng batteries from the remote control

Open the battery cover found at the back of the Hisense TV remote control.

Remove the batteries from the battery compartment.

Press the power button of the Hisense TV remote for at least 5 seconds to drain any residual power.

Put in the new batteries.

Make sure to only use new batteries and not old or used batteries. You shouldn’t mix new and old batteries.

You should check for poor battery contact as this will prevent the TV remote from being used. Make sure that the battery fits tightly and is making contact with the battery terminals of the remote control.

In case you don’t have any new batteries available at the moment then you can try power cycling the remote by performing these steps.

Remove the batteries out of your remote.

Press the power button of the Vizio remote for at least 5 seconds to drain any residual power.

Reinsert the batteries.

You should also make sure to point the TV remote to the infrared sensor of the TV. Make sure that the IR sensor located on the TV has not been covered or obscured. A blocked TV sensor will prevent you from using the remote properly.

Solution 3: Check audio settings output

You need to make sure that your Hisense Smart TV is not set to mute. Press the mute button on the remote control to verify if the mute has been activated. You should also press the volume up button on the remote to increase the volume as it might be set to a very low level.

Solution 4: Make sure nothing is connected to the TV audio output jack

Your Hisense TV speaker will not work if a device is connected to the speaker jack such. If you connect a pair of headphones or external speakers to this jack then the TV speakers won’t work since the sound will be routed to the connected device.

Try removing any external device connected to the audio output jack. If you would like to use the audio system connectected to the audio output jack then make sure to select the correct TV sound setting output from the settings menu.

After removing the external devices connected to the headphone jack try checking if the Hisense TV has no sound issue still occurs.

Solution 5: Check the cable connections of Audio Video devices connected to the TV

If you have a device connected to your Sony TV such as a Blu Ray player, DVD player, satellite box, streaming device, or even a soundbar need to make sure that make sure the A/V cables are connected securely to the appropriate video input as well as audio input on the TV.

Solution 6: Update the Hisense TV software to the latest version

You should make sure that your Hisense Smart TV has the latest software update installed to remove any existing bugs that might be present in the current firmware version of your TV which is causing the TV has no sound problem to occur.

Updating Hisense Android TV

Make sure that your TV is connected to the internet.

  • Open Settings home screen.
  • Find and select Device Preferences.
  • Go to About.
  • Scroll down to System Update.
  • Your TV will now look for any available updates
  • If there’s an update available, select Update Now to install it.

Updating Hisense Roku TV

  • Access the Home screen of your TV by pressing the Home button on the TV Remote.
  • Select the Settings option.
  • Scroll down and select the System option.
  • Find and select System Update.
  • Select the ‘Check Now‘ option so the TV can check for updates.
  • Select Update so that your TV will be updated to the latest firmware.

Try to check if the Hisense TV sound issue still occurs.

Solution 7: Factory Reset Hisense TV

If the Hisense TV sound issue persists then consider doing a factory reset. This will bring back the TV to its default factory settings and usually fix any problems caused by a corrupted Hisense TV software.

Performing factory reset on Hisense TV

  • Press MENU on your Hisense Smart TV remote
  • Select Support and confirm your selection by clicking Enter, OK, or Select.
  • Click Self Diagnosis and confirm by pressing Enter.
  • Select the last option, which is Reset.
  • Enter your security PIN, usually 0000, to confirm your request.
  • Reset your Hisense Smart TV to factory settings

After the factory reset has completed try checking if the Hisense TV sound works.

Solution 8: Contact Hisense support

There are instances when the problem can already be caused by a faulty hardware component. If the problem persists even after a factory reset then you will need to contact the nearest Hisense customer service center and have the TV fixed.

Frequently Asked Questions

  1. Why is there no sound on my Hisense TV?

    This could be due to the TV set to mute, volume is low, or there is an external sound system connected to your TV that is not working.

  2. Why does my Hisense TV volume keep going up?

    This is usually caused by the remote control volume button that is stuck or constantly pressed. Try removing the batteries of the remote then check if the issue still occurs. If it doesn't then the problem is most likely caused by your remote control.

  3. How do I adjust the Hisense TV volume without the remote?

    Your TV has a physical volume settings buttons which you can use to increase or decrease the volume level . You can use this to change the volume in case your remote does not work.

  4. Why can't I change my TV sound settings?

    This might be caused by a temporary software glitch. Restarting your TV will usually fix this problem.

  5. Why does my Hisense TV turn off when I turn it on?

    This could be caused by a problem with the remote control, loose connections, or power supply issues.

Photo of author

Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

Posts you might like