Is your Insignia Smart TV sound not working? There are several factors that can cause this problem such as a setting issue, software glitch, or even a hardware error. To fix this you will need to perform several troubleshooting steps on the device.
Insignia TV is a brand that is being manufactured and distributed by Best Buy. It’s a new brand that’s recommended for consumers who are on a tight budget as most of its TVs are affordable Some of their models include 24 inch LED TVs all the way up to 75 inch LED 4K UHD Smart Amazon Fire TV.
Why did the volume suddenly stop working on my Insignia TV?
There are instances when you will be experiencing Insignia TV volume problems when trying to watch your favorite TV shows . This can sometimes be a frustrating experience especially the issue doesn’t seem to go away.
Here’s what you can do to fix Insignia TV sound problems.
Solution 1: Power cycle your Insignia Smart TV
The first you should do when dealing with the TV sound issue on your Insignia TV is to do a restart. This will refresh the TV software and eliminate any temporary glitches that could be causing the problem.
Power cycling Insignia Fire TV
- Unplug the Insignia TV power cord from the power outlet and wait for a full minute.
- Hold the power button on the TV for at least 10 seconds to discharge any residual power.
- Plug the Insignia TV back and turn it on.
Try to check if the Insignia TV sound is now working.
Solution 2: Check the Insignia TV remote control
Are you trying to increase the Insignia Fire TV volume using its remote but are not getting any response? This might be caused by a stuck volume button or weak batteries. You should try to check if the Insignia TV sound increases while using the physical volume buttons on the TV. If the volume control works then the problem is caused by the remote controller.
It’s likely that the batteries of your TV remote are already weak. Try replacing this with new ones.
Replacng batteries of the remote
Open the battery cover found at the back of the Insignia TV remote.
Remove the batteries from the battery compartment.
Press the power button of the Insignia TV remote for at least 5 seconds to drain any residual power.
Put in the new batteries.
Make sure to only use new batteries and not old or used batteries. You shouldn’t mix new and old batteries as well.
You should check for poor battery contact as this will prevent the TV remote from being used. Make sure that the battery fits tightly and is making contact with the battery terminals of the remote control.
In case you don’t have any new batteries available at the moment then you can try power cycling the remote by performing these steps.
Remove the batteries out of your remote.
Press the power button of the Insignia remote for at least 5 seconds to drain any residual power.
Reinsert the batteries.
You should also make sure to point the TV remote to the infrared sensor of the TV. Make sure that the IR sensor located on the TV has not been covered or obscured. A blocked TV sensor will prevent you from using the remote properly.
Solution 3: Check the Insignia TV sound setting
Your Insignia TV speakers might not be working due to some sound setting issue. Here are some of the sound system settings you need to check.
Make sure the TV is not muted
One of the common reasons why your Insignia TV will not have any sound is because it is muted. Trey pressing the mute button on your TV remote and check if the sound will now work. You might also need to increase the volume using the remote after getting out of the muted state.
Check connections of external audio devices
Does your TV have headphones connected to it? Is a Bluetooth audio device connected to it? If you have an audio device connected to your Insignia TV then the audio output will be through these devices an not the TV speaker.
Try removing any external device connected to the audio output jack or Bluetooth. If you would like to use the audio system connectected to the audio output jack then make sure to select the correct TV sound setting output from the settings menu.
Switch Audio Output to PCM
Press the home button on your Insignia Fire TV if you are not already on the home dashboard
Click Settings at the top of the home dashboard
Select “Display & Audio”.
Click on Surround Sound.
Switch to PCM.
Restart the Insignia Fire TV to apply the changes made.
Check if the TV sound is now working after making changes to the audio settings.
Solution 4: Reset your Insignia TV audio settings
There’s a possibility that Insignia Tv volume problems is caused by an audio setting you made. The best way to fix this is to reset the audio settings to their default values.
Press the Home button on your remote.
Select Reset Audio Settings.
Confirm that you want to reset your audio settings.
Restart your Insignia TV.
Try checking if the television speakers are now working.
Solution 5: Update the Insignia TV software
You should make sure that your Insignia TV is running on the latest software update as this will usually have several improvements as well as bug fixes that could fix the TV’s volume issue you are experiencing.
- To update the TV firmware, you need a:
- High-speed Internet connection
- USB flash drive
Updating Insignia TV software
On the Help menu, select System Info, then write down your model, revision, and firmware information.
Insert USB drive to your computer.
On a computer, go to www.insigniaproducts.com, then click Support & Service.
Locate the firmware that matches the Model and Rev id of your TV.
Click on the applicable firmware link , a pop up box appears select “Save” and
choose a destination other than your USB drive (i.e. desktop).
Verify the file has downloaded to on your selected destination.
Open the folder; copy the .BIN file from the folder to the root directory of your USB
Once the file move is complete, safely remove your USB drive.
Power off your TV.
Insert USB device into the SERVICE or USB PORT; located in one of 3 places, back,
side or bottom. The correct port will be labeled either Service or USB.
Power on the TV with your remote control or by using the power button on the TV.
The TV will automatically start the firmware upgrade process follow the instructions that
the TV displays.
Solution 5: Factory reset your Insignia TV
If same problem persists, then you will need to perform a factory reset. This will restore your TV back to its original default settings. It’s usually performed when the TV software is corrupted, the TV has some settings issues, or certain apps you installed is affecting the performance of the TV.
Full factory reset Insignia TV
- Navigate to your TV “Settings” using the TV buttons.
- Select the “System” option.
- Select the option “Reset to Factory Defaults”, and your TV will revert to its factory settings.
After performing the factory reset try to check if this fixes the sound issue on your Insignia TV.
Solution 6: Contact Insignia TV customer support
In case the Insignia TV sound issue persists despite performing all of the troubleshooting methods listed above then you should contact the nearest customer service center as this might already be caused by a faulty hardware component.
Frequently Asked Questions
Why does the sound from external speaker not match the video on my Insignia TV?
The audio sync problem can occur when there is a software glitch or a setting issue. Try restarting the Insignia TV and check if the issue still occurs. If the sound issue persists and you are using a bluetooth soundbar or any other external sound system try to turn this off and make sure that the TV speaker is being used.
Why is my Insignia TV volume too low?
The TV volume might be low because the volume is set to low. Try increasing the volume using the remote. It's also likely that the source or video you are playing has a low sound. Try playing a different video or show and check if the issue still occurs.
How do I adjust the Insignia TV volume without the remote?
Your TV has a physical volume settings buttons which you can use to increase or decrease the volume level . You can use this to change the volume in case your remote does not work.
Why can't I change my TV sound settings?
This might be caused by a temporary software glitch. Restarting your TV will usually fix this problem.
Why does my Insignia TV turn off when I turn it on?
This could be caused by a problem with the remote control, loose connections, or power supply issues.