This post is purposely aim at helping users of the new LG smartphone who are dealing with a pertinent issue in which the device won’t charge, doesn’t fully charge, and the like. You are certain that your phone is properly connected to the charger but for some reasons it doesn’t charge. And so now you’re wondering what went wrong and what needs to be done in order to fix it. If you are here for the same reason and need some aid in troubleshooting the problem, then this post is for you. Tackled in this content is a relevant issue transpiring on the new LG V30 smartphone. While it may sound bizarre for such a new powerful device to give you this trouble, problems like this are inevitable.
Read on to find out which among the common factors is causing your LG V30 to not charge either through wireless or wired charger and determine the ways in resolving the underlying cause. Helpful charging tips are also highlighted to serve as your additional reference to ensure that you are charging your device the proper way.
Before we move on, if you are looking for a solution to a different problem, make sure you drop by our LG V30 troubleshooting page for we have already addressed some of the most commonly reported problems with this phone. If you can’t find an issue that are similar with yours, fill up our Android issues questionnaire and hit submit to contact us.
Possible reasons as to why your LG V30 smartphone won’t charge
For as long as you are using the right charger that meets the specified voltage for your device, you should be good. But why do other people have some trouble charging their new LG smartphone? The answers to that question are outlined below. Here’s why and how each of the following factors causes your phone to stop charging or not charge at all.
- Charging Cable – cables are subject to wear and tear especially with regular use. This is inevitable to almost every charger. While this may likely be the case for new devices like your LG V30, it can happen at times on certain circumstances. To rule this out from the possible causes, check the charging cable for signs of physical damage. You can isolate the problem by using a different cable and if it charges on the other one, then the problem is in the cable that you are using.
- Adapter – Some people thought at first that the phone might have been damaged because it won’t charge but actually the fault is on the adapter of the charger they’re using. If you are using a two-section charger (a USB cable and adapter) try to plug and unplug the USB cable from the adapter a few times. It is possible that the USB port on the adapter is loose and that created the problem. Also check if your cable and charger work the same way for charging other devices. Doing so will help you determine if the problem is on the device itself or the charger. You may need to consider getting a replacement charger if other devices just take as long to charge.
- Power source – Charging source is also among the factors to consider in this case. It’s possible that the charging source is not working thus your phone doesn’t charge. As recommended use a wall charger to charge your phone. Typically wall charger is faster than other charging ports like computers. Power outputs may vary depending on the power source and you may not be able to maximize the power output if you use a laptop to charge your phone. You may consider charging through a laptop or console port when really needed though. If you are using a laptop to charge your phone, try to use a different port. You can also use a power bank if necessary.
- Clogged port – Sometimes, what’s causing charging problems are dust and dirt in the charging port of your phone. Dirt and dust can block the port and inflicts errors in the connection between the phone and the charger or the cable. Try to check the charging port on your phone and make sure it’s not clogged with dirt or dust. If necessary, clean it up by blowing gently into the port. A sudden gush of air can help remove the dirt. To prevent causing damage to the port, avoid using anything pointed or solid to poke inside the port.
- Background apps – In other cases, the problem is not with the hardware but rather triggered by some apps that are running in the background. Background apps especially the bad apps can cause rapid battery drain on your device. The more bad apps running in the background, the more the battery drains quicker even up to the point when the device seems to be not charging even when connected to the charger. To eliminate this from the possible causes, tap the button on the bottom right of your phone screen to access the recently opened apps on your phone. Tap the X on the top of the app to close it or swipe right to close the app. If possible, you can close all the apps at once. Alternatively, you can go to Settings-> Apps-> Applications-> Running-> then tap to check the apps that you want to close and then tap Stop. Doing so will stop the app from running in the background.
- Bad battery – The problem could be with the battery if your phone won’t charge even when the charger and the cable are working fine as you’re able to charge other devices using the same charger and cable but not your LG V30. Liquid exposure on the phone can likely cause damage to the battery so as with dropping. In this case, you may contact your device carrier and avail for warranty. A battery replacement won’t be an option given that this new has non-removable battery in it.
- Using the phone while charging – As much as possible do not use your phone while charging. It’s one of the reasons as to why your phone is charging very slow or not charging at all. Using the phone while charging can likewise result to the discharging the battery as quick as it is charging especially when playing complex games and videos that can use up a lot of battery.
- Physical or liquid damage – Consider this as the possible cause especially if there were previous instances of accidental drop or liquid exposure on your LG V30. Unfortunately, workarounds may no longer work as it already requires physical repair.
Potential solutions and workarounds to fix your LG V30 that won’t charge
Below are options for you to try on to troubleshoot your new LG smartphone that is not charging properly or won’t charge at all. Be sure to test your device after performing each method to see whether or not the problem has been resolved. Proceed to the next applicable solution if necessary.
First method: Reboot your LG V30 (soft reset).
If you’ve done it already then give it another try. A soft reset or simple reboot on the device can help eliminate software glitches that might have affected your phone’s charging functions. This can be the culprit especially if the problem just started to occur after adding new contents or installing a software update on your device. No data will be affected in the process so it’s safe. Here’s how to perform a soft reset on your LG V30:
- From any screen, press and hold the Power button on the back of your phone.
- If prompted, tap the option to Power off and restart.
- Tap Restart then wait for your phone to boot up completely.
- Alternatively, you can just do a long press on the Power button until it powers on, wait for about 30 seconds then press the Power button again until it turns on.
Charging issues caused by system crashes are often rectified by this method, so it’s worth a try and see if your phone charges at its normal pace after the reboot.
Second method: Calibrate the battery.
Calibrating the battery can help ensure that the phone functions properly and that it is showing the right battery level without limiting the battery performance. The process involves draining the battery power completely thus should not be done more often considering that the lifespan of lithium batteries is negatively affected when batteries are completely discharged. If you want to give it a shot, here’s how to calibrate the battery on your LG V30:
- Drain your battery completely by using it until it powers off.
- Turn it on again and then let it turn off on its own.
- When powered off, plug it into a charger and let it charge until the charging indicator says that it has already reached 100 percent.
- Remove the phone from the charger then turn it on.
- In the case where the phone doesn’t say it’s 100 percent charged, plug it into the charger again and let it charge for a little longer until it reaches 100 percent.
- If the battery is fully charged (100 percent), unplug the charger and restart your phone.
- Now use your phone again as you normally do until it completely runs out of power and turns off on its own.
- Connect it to the charger and let it charge until it reaches 100 percent without any interruption.
- Turn on your phone.
- The battery is now fully calibrated.
Again, use this method as one-time solution. If the battery problem persists afterwards, then you should take your device to an authorized service center and have a professional perform necessary diagnosis on the hardware and fix the problem for good.
Other Suggestion for you to consider
Observe proper way of charging. For wireless charging, using a Qi or PMA certified wireless charger is recommended. Some coiled wireless chargers may not support wireless charging or not compatible with your LG V30 thus it won’t charge. To properly charge your device wirelessly, place it on the center of the wireless charger aligned with the wireless charging antenna located on the back of the phone. When the wireless charging instigates, you will see the battery icon with a lightning bolt with a wave. That means your phone is charging. For wired charging, be sure to use the original or the USB cable that is provided with your device.
Wipe cache partition. Major software bugs or apps glitches affecting the device’s normal operations are also among the possible culprits to consider. If by any chance this is what triggers your phone to stop charging properly or doesn’t charge at all, then a wipe cache partition might be able to help. This is a type of reset that clears only the cache partition on the device storage. Unlike a master reset, a wipe partition does not erase your personal data. So if you wish to try your luck with this method, then here’s how it’s done:
- Tap Apps from any Home screen.
- Tap Settings.
- Select the General tab of using Tab view.
- Tap Storage.
- Select Internal storage.
- Wait until the menu options are done calculating.
- Tap Cached data.
- Tap CLEAR.
Wait until the cached data are cleared. It may take longer to complete depending on the size.
The storage screen then refreshes and cached data will no longer be listed when the wipe is complete. This denotes that cached data has been successfully cleared from your device.
Cached data appears and will show as Calculating when you enter the Storage menu again.
Master reset or factory reset (optional). If your LG V30 is charging slowly or doesn’t charge at all after installing an update, performing a factory reset. Doing so will erase your device and restores the original factory settings, which means that you’ll lose your personal information. That being said, backup your data beforehand if you wish to give it a try. Assuming that you’re all set to go for a factory reset, here’s how it’s done.
- Power off your LG V30 completely.
- Press and hold the Power and Volume Down buttons until the LG logo appears.
- When you see the LG logo, quickly release and then re-hold the Power button while continue holding the Volume Down button.
- When prompted with the option that says, Delete all user (including LG and carrier apps) and reset all settings, highlight Yes using the Volume Down button.
- Press the Power button to confirm action to reset the phone.
Alternatively, you can perform a master reset or factory reset using the Settings menu on your LG V30. Here’s how it’s done:
- Tap Apps from any Home screen.
- Tap Settings.
- Select General tab if using the Tab view.
- Tap Backup & reset.
- Select or clear the option to Back up my data and Automatic restore as you would prefer.
- Tap Backup account then follow the onscreen instructions to create a Google backup account or other preferred backup account, if necessary.
- Tap Factory data reset to continue.
- Tap Reset phone then tap Next.
- If prompted, enter the correct password or PIN to proceed.
- Tap Delete all.
- Tap OK to confirm action.
All your personal data including downloads, images, contacts, apps, ringtones, visual voicemail, and customized settings will then be deleted and the original factory settings are restored on your phone.
Ask Technical Support
Contact LG Support or your device carrier to escalate the problem, if the LG V30 still won’t charge after performing all applicable workarounds on your end. It’s possible that what you’re facing is a major software issue that already requires more advanced troubleshooting using necessary software from LG technical support.
Or you can just set up an appointment for tech repair at an authorized LG service center nearby.
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