Some of our readers who own the Samsung Galaxy S9 seem to be having some issues charging their phones using the wired charger. There were those who reported that the fast charging function no longer works while others said that their devices don’t charge with the wired charger at all.
Charging problems can be a little complicated since it could be a sign of a firmware problem and it could also be due to so hardware issues. You need to do some troubleshooting procedures to determine what the problem is and how to deal with it. That’s the purpose of this post so if you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this post may be able to help you.
Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.
Troubleshooting Galaxy S9 that’s not charging with wired charger
The good thing about Galaxy S9 is that it has two way to charge its battery; wireless and wired. So, if one doesn’t work, at least, you have another option to replenish the battery. However, there’s still a need to troubleshoot your device because it could be a sign of a serious hardware problem and not just about the charger. Here’s what you should do about it…
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Find out if your phone charges using the wireless charger. This may not be possible for all owners but if you’re one of the Galaxy S9 owners who got the wireless charger, then you must try to see if your device is still capable of charging its battery. If the phone still charges wirelessly, then the problem could be with the wired charger or cable. However, if it doesn’t charge, it could be a firmware issue.
If the phone charges wirelessly, then the next thing you should do is check the condition of the wired charger. You don’t have to open it up but try to see if there’s some lint or debris suspended in the port. Anything that obstruct electricity should be fished out from the port if you find any. After checking the charger, you should also check the cable for some breaks as well as obstruction on both ends. If there are also lints and debris, you should get rid of them to conduct electricity. However, if both the charger and the cable don’t have issues, then try doing the next procedure.
Connect your phone to a computer or laptop. It is important to do this procedure if your phone isn’t charging using the wired charger because it will tell you immediately if the problem is with the charger or your phone. If your Galaxy S9 charges when connected to the computer, the problem is with charger but if it does not, then it could be the problem with your phone. In which case and at this point in our troubleshooting, it’s clear that the problem is with the hardware and there’s not much you can do about it. So, bring it to the store or shop and let the technician take care of it.
If your phone doesn’t charge wirelessly and still powered on, then you should try doing the Master reset. The firmware plays a big role in the charging process and it there’s an issue with it, this problem may occur. So, backup your files and data and then perform the master reset. If the problem continues after that, then you should bring the phone to the shop so that a technician can check it for you.
Here’s how to reset your phone:
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that this troubleshooting guide can help you one way or another. If you have other issues with your phone that you want to share with us, feel free to contact us anytime or leave a comment below.
Posts you may also want to check out:
- How to fix your new Samsung Galaxy S9 that won’t turn on (easy steps)
- How to fix Samsung Galaxy S9 that turned off by itself and won’t turn back on (easy steps)
- Galaxy S9 won’t fast charge, Adaptive Fast charging stopped working [troubleshooting guide]
- What to do if your Samsung Galaxy S9 is charging very slowly [Troubleshooting Guide and Charging Tips]
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