How to fix Galaxy Tab S5e Black Screen | Black Screen of Death (BSoD)

Today’s troubleshooting article will show you how to handle Galaxy Tab S5e Black Screen issue. For many, this issue usually ends up with repair but learn some of the things that you can try before thinking of sending the phone in. Like any other Android problems, Black Screen issue, which means that your device’s screen appears to have stopped working and remains black, can be caused by either a software bug, an app glitch, or hardware malfunction. This post will help you identify where the problem is coming from so you’ll know what to do next.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Galaxy Tab S5e Black Screen | Black Screen of Death (BSoD)

Are you having trouble with your tablet’s screen? Learn how to troubleshoot Galaxy Tab S5e Black Screen issue by following our suggestions below.

Tab S5e Black Screen issue fix #1: Check for hardware damage

One of the most stable components in your tablet is its screen. It’s designed to be so by Samsung since it is not only works as a display but also as a gateway to the system. In our years of experience fixing Samsung devices, majority of screen problems are not caused by bad software or app but rather by hardware malfunction. In many of these cases, the least that can be done is to replace the screen. So, if your Galaxy Tab S5e Black Screen issue happens right after the device was dropped or physically damaged, you should not waste your time looking for software solutions. There’s no amount of software or settings changes that you can do to permanently solve a physically broken component. While there are some rare cases when a broken device may still work for a short time, they’ll eventually fail. If there’s obvious damage to the screen of your tablet right now, save yourself the trouble of wasting your time and effort in fixing it with software solutions. Instead, what you want to do is to visit your local Samsung store or Service Center so a technician can address the problem.

Tab S5e Black Screen issue fix #2: Verify if device still powers on

Some Android users may misidentify No Power issue with Black Screen issue. The former can be more serious although having a Black Screen problem due to physical damage can also require repair. In learning which of the two may be happening on your tablet, you can do some simple isolation. To know one from the other, all you want to do is to check whether the device still makes sound notifications, vibrates, or rings when you call your number. If any of these things happen but the screen remains black, you have a Black Screen issue. You must continue treating your case as it is.

Tab S5e Black Screen issue fix #3: Perform forced reboot

If your Galaxy Tab S5e Black Screen issue stays at this time, it’s not a bad idea to continue troubleshooting the issue by doing a system restart. We suggest that instead of doing the regular restart, a forced reboot is attempted. While restarting your Tab S5e normally should be fine, it’s better if you can simulate the effects of a “battery pull,” also known as soft reset. This clears the RAM so if a temporary bug is tied to the current Android OS session, this might help. In older Galaxy S devices, this type of restart is easily done by removing the battery. Since the Galaxy Tab S5e does not have a removable battery pack, you want to do a combination of hardware buttons to restart it. To do that, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons.

For some Galaxy Tab S5e, there may be a slightly different way to arrive at the same method. Here’s how:

1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Tab S5e Black Screen issue fix #4: Charge your tablet

In some cases, the phone may appear dead or its screen malfunction due to lack of battery power. Make sure that you charge your phone for at least 30 minutes before turning it back on. Do not attempt to turn the phone while it’s trying to charge to avoid interrupting it.

There may be a problem with the current set of charging cable and adapter. To check if that’s the case, charge your phone using a new set of cable and adapter. Be sure that you are using the official Samsung accessories for this troubleshooting. If you can’t readily get a new cable and adapter, visit your local Samsung store and try to charge your device using their accessories.

Another common reason why a Galaxy device fails to turn on is the lack of power and that’s because there’s something in the charging that prevents it to charge. Try to check the charging port using a magnifying tool if possible. If you see that there’s dirt, lint, or foreign object inside, that’s probably the reason why the battery has died. Use a canned of compressed air to blow away dirt or lint. Avoid sticking anything inside in order not to damage the system.

If you tend to charge in a particular area most of the time, there’s a chance that there might be a problem with the outlet. Move to another location and see if a different outlet will allow charging.

Tab S5e Black Screen issue fix #5: Boot to Safe Mode

If the Tab S5e Black Screen issue occurred after you installed a new app, deleting that app might help. However, since the screen is already non-functional, there’s no way you will be able to do that. What you want to do instead is to restart the phone to Safe Mode first. In this mode, all third party apps (the ones that you added) won’t run at all. If our suspicion about that bad app is true, your phone should boot to safe mode successfully. Once that happens, you can then find the app and delete it from the system. Learn how to boot to safe mode below.

1. Turn the device off.
2. Press and hold the Power key past the model name screen appearing on the screen.
3. When SAMSUNG appears on the screen, release the Power key.
4. Immediately after releasing the Power key, press and hold the Volume down key.
5. Continue to hold the Volume down key until the device finishes restarting.
6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
7. While in Safe mode, you can now uninstall apps that are causing a problem.

If your phone won’t boot to safe mode at all and the screen remains black, skip this suggestion and proceed to the next ones below.

However, if you are able to successfully restart to safe mode but can’t figure out which of the apps may be causing the trouble, you want to narrow down suspects with these steps:

1. Boot to safe mode.
2. Check for the problem.
3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
4. After you uninstall an app, restart the phone to normal mode and check for the problem.
5. If your Tab S5e is still problematic, repeat steps 1-4.

Tab S5e Black Screen issue fix #6: Boot to other software modes

If your Galaxy Tab S5e Black Screen issue remains at this point, the other troubleshooting step to do is to restart the device to either Recovery Mode or Odin Mode or both. If the screen works in any of these software environments, there must be a problem with Android operating system.

How to boot a Galaxy Tab S5e to Recovery Mode

1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

How to boot a Galaxy Tab S5e to Download Mode

1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
2. Press and hold the Volume Down key and the Bixby key, then press and hold the Power key.
3. You’ll know if you’re on Download Mode when you see a screen that says “Downloading….”
4. Remember, if the screen works in any of these modes, that’s a clear sign that you have an Android OS issue. Be sure to factory reset the device in Recovery Mode to fix it.

Master or factory reset. If your phone screen works on Recovery Mode, that means that there may be an unknown Android error causing the issue. To fix the problem, you need to master reset the device. Unfortunately, you will be unable to back your personal data up at this point since the screen won’t work on normal mode in the first place.

To master reset your Galaxy Tab S5e:

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
5. Press Power button to select.
6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
7. Press Power button to select and start the master reset.
8. When the master reset is complete, ‘Reboot system now’ is highlighted.
9. Press the Power key to restart the device.

Tab S5e Black Screen issue fix #7: Get device repaired

All the fixes above except the first one are software solutions. If none of them has helped and the screen is still black, the cause must be something deeper in the motherboard. As an end user, there’s only so much that you can do to try and fix this issue on your own. Let a professional handle the situation by getting help from Samsung.

 

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