How to fix your Samsung Galaxy Note FE with Black Screen of Death (easy steps)

Some of the owners of the Samsung Galaxy Note FE have been complaining about their phones that no longer turns on or responds. Many reported that such problem is characterized by a black and unresponsive screen. It’s the Black Screen of Death and while it’s not really that common, it may happen to you every now and then and it is due to several factors. The problem isn’t exclusive to the Note FE. In fact, many S8, S9 and Note 8 owners have already reported this exact problem.

The black screen of death issue may actually seem like a very serious hardware issue or, at least, that’s what owners would think if they found out their device no longer responds, won’t turn on and has a black screen. We have encountered this problem a lot of times in the past so we already know a thing or two that could help you fix this issue. So, if you’re one of the owners of this device and has this problem, then continue reading as this post may be able to help you one way or another.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to fix Galaxy Note FE with Black Screen of Death (BSoD)

This issue may seem like a very serious hardware issue but in reality, it’s just a minor firmware problem. Well, at least, that’s always been the case with the issues reported by our readers. Don’t worry, you can fix it on your own without having to visit a shop or a tech. That said, here’s what I suggest you do about it:

First solution: Forced reboot

This is the most effective solution to this problem and it may be the only thing you need to do to get your phone working perfectly again. The black screen of death may occur when the firmware crashes. In other words, it’s just a system crash and it would occur if there are too many apps running in the background taking up your phone’s RAM and CPU. To make it respond, here’s the simple way to do it:

  • Press and hold the volume down button and the power key for 10 seconds or more.

The forced restart will refresh your phone’s memory by reloading all apps, services and core functions. I understand that your phone won’t respond if you try to reboot it normally but it will respond to this procedure because it’s hard-wired to respond to it. It’s the counterpart of the battery pull we often do to devices with removable batteries. If your Note FE won’t respond to this procedure, however, then try doing this instead:

  1. Press and hold the volume down button first and don’t let go.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

If this is just a firmware crash, then your device should already be booting up by now but if it’s still not responding, then move on to the next solution.


Second solution: Charge and do the Forced reboot

When the battery is too low, some services and functions are stopped by the system to give way to apps that are used by the user. And when the juice runs out, there could be some services and hardware components that aren’t properly shut down. As a result, a drained battery may also cause the firmware to crash. Sure, you can make your phone respond with the Forced Reboot but if there’s not enough battery left to power up the phone, then you still have an unresponsive phone. Here’s what you need to do about it:

  1. Plug the charger to the AC outlet. Make sure the outlet you’re using is working.
  2. Using the original cable, connect the phone to the charger.
  3. Regardless whether the phone shows it’s charging or not, leave it connected to its charger for ten minutes.
  4. Now, press and hold the volume down button and the power key at the same time for 10 seconds or more but this time while the device is connected to its charger.

If the problem isn’t with the hardware, your phone should be working properly now. However, after doing these things and your Note FE continues to be unresponsive, then it’s time to bring the device to the service center.

I hope that our solutions work for you. If you have other concerns, feel free to contact us or leave a comment below.

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Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side.

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