Camera Not Working On WhatsApp Messenger During Video Calls

Many users have been complaining because of the Camera not working on WhatsApp Messenger during their video conferences or calls. According to them, other users can hear them just fine but they can’t see them. While the calls continue, we always want everything to work properly, especially if there’s an important agenda being talked about during video conferences. 

So in this post, I will guide you in troubleshooting your phone to make the camera work on WhatsApp again. We will try to look into all possibilities and rule them out one after another until we can figure out the reason why such a problem occurs, and hopefully be able to fix it. If you have a problem like this, continue reading as we may be able to help.

Camera Not Working On WhatsApp

Time Needed : 12 minutes

The course of our troubleshooting will be to determine if it’s just one of those minor firmware issues and then we’ll move on to more complicated procedures. Here’s what you need to do:

  1. Restart your phone first

    You must try to refresh the memory of your phone as well as reload all its apps and services before anything else. This will rule out the possibility that the problem is caused by some minor firmware-related problems.

    To restart your device, press and hold the power key until the power options show. Choose restart and wait until your phone has finished rebooting. 

    After restarting, launch WhatsApp and do a video call to see if the camera is now working properly.
    restart your phone

  2. Test the camera

    The next thing you need to do is to see if the camera works on its own. To do so, launch the default camera app. If it opens without a problem, try to record a video and see if it works. If it does, then the problem isn’t with the camera. 

    But if not, then it’s probably a problem with the camera and not WhatsApp. But continue this troubleshooting and see what happens.
    2 test camera

  3. Check WhatsApp’s permissions

    One of the most common reasons as to why an app can no longer use a certain service is the permission. If an app is not allowed to use the camera, then you will have to change the permission for it to work. 

    So if the camera is working fine but not during a video call on WhatsApp, then what you have to look into is the app’s permissions. Here’s how: 

    1. Swipe up from the bottom of the screen to pull up the app drawer. 
    2. Go to the screen where WhatsApp is located. 
    3. Tap and hold on its icon until options show. 
    4. Tap App info. 
    5. Scroll down to find Permissions and tap on it. 
    6. The next screen will show you the services that the app is allowed to access. 
    7. Make necessary changes and then try using WhatsApp again. 

    After making sure the permissions are good and the problem remains, then move on to the next solution.
    3 allow permission

  4. Reset WhatsApp Messenger

    Resetting WhatsApp basically means clearing its cache and data. This will bring the app back to its default settings and configuration. If this is one of the cases wherein an app acts up, then this should be enough to fix it.

    1. Go to the screen where WhatsApp  is located. 
    2. Tap and hold on the WhatsApp icon until options show. 
    3. Tap App info. 
    4. Touch Storage. 
    5. Tap Clear cache. 
    6. Now, tap Clear data and touch OK to confirm. 

    If this doesn’t fix the problem, then try the next solution.
    4 reset whatsapp

  5. Reinstall WhatsApp

    After resetting the app and it still not able to make use of the camera, then you have no other choice but to remove it from your phone to delete all its cache and data files that may have been corrupted. After that, download a fresh copy from the Play Store to make sure you’re using the latest version. 

    1. Swipe up from the bottom of the screen to pull up the app drawer. 
    2. Go to the screen where WhatsApp is located. 
    3. Tap and hold on its icon until options show. 
    4. Tap Uninstall and confirm it. 
    5. Once the app is successfully uninstalled, launch the Play Store. 
    6. Search for WhatsApp’ and tap the WhatsApp Messenger app. 
    7. Tap Install and wait until the phone has finished installing the app. 

    When it comes to fixing app-related issues that occurred without apparent reason or cause, these procedures are enough to make things work perfectly again.
    5 reinstall whatsapp

  • WhatsApp Messenger
  • Android

However, if for some reason the camera not working on Whatsapp Messenger even after doing the procedures above, or if the camera itself has a problem, then what you need to do next is the factory reset. 

This procedure will fix any software problem but it always deletes all your personal information and data. So, before the reset, make sure to create a copy of your important files, and when you’re ready, follow these steps to reset your phone:

  1. Swipe down from the top of the screen and then tap the Settings icon. 
  2. Find and tap General management. 
  3. Touch Reset. 
  4. Tap Factory data reset. 
  5. Scroll down to the bottom of the screen and tap Reset.  
  6. If prompted, enter your PIN, Password or Pattern. 
  7. Finally, tap Delete all.

I hope that this troubleshooting guide has been helpful. Please support us by subscribing to our channel.

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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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