How To Fix PS4 Internet Connection Problems | Won’t Connect

You may experience connection problems on your PS4 from time to time. Sometimes, the issue may be coming from the console itself while at other times, it’s entirely outside of it. In most cases, simple troubleshooting steps like checking network cables or restarting the console fix connection woes but at other times, the cause is deeper. This guide will show you the possible solutions that you can try if you have a connection problem when gaming on your PS4.

Causes of PS4 internet connection issues

There are a number of possible factors that may cause connection problems on your PS4. Let’s discuss each of them below.

PlayStation Network Services are down.

If you’re having trouble connecting to an online game, like when you can’t join a multiplayer session, or can’t access game servers at all, it’s likely that the issue is with the PlayStation Network servers. At the time of this writing, many PS4 gamers may find that their downloads are slower than normal or delayed because Sony has intentionally slowed down their services as they work with Internet Service Providers in reducing internet traffic. There can be different reasons why there’s PSN servers issue although the common ones include outages or maintenance.

Bugs with home network equipment.

Modems or routers may encounter errors from time to time, which can result to degraded performance or connection problems. You may need to work with your ISP or replace your network equipment if your home internet connection won’t improve at all.

Network cable is bad.

If your PS4 uses wired connection, one of the possible causes of connection issues can be the ethernet cable. You want to make sure that you check the network cables in troubleshooting your issue.

If you are unable to connect to the Internet on your PS4, one of the factors that you must check is the connection from your ISP. If all your devices can’t connect to the internet at the same time, you may have to contact your ISP for a possible issue from their end.

IP conflict.

A modem or router assigns an Internet Protocol (IP) address to each device that’s connected to it. Sometimes, two devices in a home network may share the same local IP address. This can result to connection problems for the devices affected since only one device can use a local IP at one time.

What to do if your PS4 has connection problems or won’t connect to the internet

Contact PlayStation support

If you are positive that there’s no problem with your router or your ISP, we suggest that you contact Sony’s PlayStation support so they can assist you further in checking a possible network port issue on your console.

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