There were some users who reported that the Zoom microphone does not work on their Android phone. When it comes to a problem concerning core services like the microphone or the camera, there is always a possibility that there’s an issue with the firmware. However, since you noticed the problem while using a third-party application, it is also possible that the issue is with the app alone.
So in this post, we will try our best to determine whether this problem is with Zoom or if there’s an issue with your phone itself. We will consider every possibility and rule them out one after another until it will become clearer for us to pinpoint the cause of the problem or the issue itself. Continue reading as we may be able to help you.
Zoom Microphone Does Not Work On Android
Time Needed : 12 minutes
If the problem is only with the app you use, then you should be able to fix it without having to do much. However, if it’s an issue with your phone, the best thing you can do is rule out the possibility that it’s just a firmware problem. If it persists after this, then you may have to see a technician about it. With that being said, here’s what you need to do:
- Restart your phone
When it comes to issues that may have occurred out of the blue without apparent cause, they might be just a result of a pretty minor firmware glitch. So if you were using Zoom without any issues before and then suddenly other users can’t hear you, excuse yourself from the meeting first and then restart your phone.
After the restart, fire up Zoom and try to reconnect to the meeting and see if everything is working. Most of the time, a reboot is all you need to make everything work perfectly again. However, if the problem continues, then it’s time to troubleshoot the device.
- Test the microphone
If the restart does not fix the problem, then what you have to do next is to find out if the problem is with your phone’s microphone. Don’t worry you don’t need to have expert knowledge to be able to do this.
Basically, what you need to do is open the recorder app of your phone. Every Android device has one so find the app and open it.
Try recording a few seconds of your voice and then play it. If you can hear the voice clearly during playback, it’s a sign that the microphone is working. If this is the case, move on to the next solution.
However, if the voice recorder has not captured your voice, try shooting a short video of you talking and see if it can capture your voice. If still not, then reset your phone to rule the possibility that it’s just a firmware issue and if the problem persists after that, have a tech check the device for you.
- Check Zoom’s permissions
When an app tries to use a core service like the microphone, you will be prompted whether to allow or deny it. It happens most of the time, however, there are instances that you won’t be prompted. So, you better check to see if Zoom is allowed to use the microphone on your device. Here’s how it’s done:
1. Swipe up from the bottom of the screen to pull up the app drawer.
2. Go to the screen where the Zoom app is located.
3. Tap and hold on its icon until options show.
4. Tap App info.
5. Scroll down to find Permissions and tap on it.
6. The next screen will show you the services that the app is allowed to access.
7. Make necessary changes and then try using Zoom again.
Basically, these are the things you often need to do to fix a problem like this, as long as the problem is with the hardware of your phone.
But if for some reason, the Zoom microphone does not work even after doing the third solution, then there’s one more thing you need to do, and that’s to uninstall Zoom from your device to remove all files associated with it and reinstall it to make sure you’re using the latest version. This is how it’s done:
- Swipe up from the bottom of the screen to pull up the app drawer.
- Go to the screen where the Zoom app is located.
- Tap and hold on its icon until options show.
- Tap Uninstall and confirm it.
- Once the app is successfully uninstalled, launch the Play Store.
- Search for ‘zoom’ and tap the Zoom Cloud Meetings app.
- Tap Install and wait until the phone has finished installing the app.
When the installation is finished, launch Zoom and reconnect to the meeting or set up a new one.
I hope that this troubleshooting guide has been able to help you one way or the other.
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