How to deal with Skype Echo Problem on Galaxy S20

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Is your Galaxy S20 Skype app echoing? If the sound during your Skype call seems repeated or reflected back, then you’re likely dealing with the Skype echo problem. Hearing these echos can be disturbing and may adversely affect the overall Skype call. Should you wish to carry out some basic troubleshooting on your end before contacting Skype support, I’ve mapped out some helpful workarounds you can try. The steps outlined below specifically apply to the galaxy s20 Skype app. Read on to learn how to deal with the Skype echo problem on galaxy s20.

Why are Skype calls echoing?

Echo during Skype calls can be due to the microphone in use that’s picking up the audio output from the speaker. Aside from the microphones and speakers, poor quality audio equipment in use as well as improper audio system setup on the device are also among other possible causes. In worst cases, echos are a direct indication of a faulty hardware. Before opting for hardware replacement and/or procurement, there are a few tweaks you can try to eliminate any possible software-related culprits. Scroll down to find out what are your options.

Recommended workarounds to deal with Skype echo problem on Galaxy S20

Time Needed : 10 minutes

The following methods will help you rule out the common factors that trigger echoes to occur during Skype calls.

  1. Test sound quality with Skype’s Echo.

    Skype has a built-in feature that's used to check and test if your sound and microphone are working properly in Skype. To make use of this feature, you can instigate a test call to Skype's friendly assistant – Echo otherwise known as Echo/Sound Test Service. As the call to Echo initiates, you will be prompted to record a message and then play it back for you to gauge whether or not the sound is good. 

    Here's how to use Echo on Skype app:
    1. Open the Skype app on your phone.
    2. From the Skype app main screen, scroll down to the bottom-right corner then tap Contacts.
    3. Tap Echo/Sound Test Service from your contacts list.
    4. Then tap the Phone icon on the upper-rightmost corner of the screen to call Echo.
    A test call to Echo will then commence. Just listen to the audio and follow the rest of the instructions.

    If you can't hear Echo's voice, check your phone speakers or headphones and make sure they're functional. If you're using a separate mic, speakers or headset, make sure that they are plugged in properly and turned on.
    If your recorded message sounds fine, then the problem might be with the other end's connection or playback device. In this case, you can ask the other person to try an Echo test call on their end.

    fix skype echo problem on galaxy s20 - test sound quality

  2. Lower or manage the volume level.

    Sometimes, setting the volume to the highest level can produce echo during phone calls. To rule this out, try to lower the volume of your phone or the other person’s device and see if that helps. 
    If you're using external microphones and speakers, try to reduce the volume level of the microphone to 50 percent or turn off the mic boost option. 
    Also try to ask the other person you're calling to turn down the playback volume of the device.

    fix skype echo problem on galaxy s20 - reduce volume

  3. Manage your phone’s sound settings/activate Dolby Atmos.

    The Galaxy S20 has a built-in feature that’s mainly designed to enhance sound quality and effects. This sound feature is called Dolby Atmos. Enabling this feature can make you experience breakthrough audio for media playback. It also delivers the best possible audio for movies, balances all music sound and makes voices loud and clear on your device.

    Activating this feature could therefore be the key to eliminate echoes during Skype calls. 

    Here’s how to enable this sound feature on your Galaxy S20:
    1. Go to Settings.
    2. Tap Sounds and vibration.
    3. Select Sound under Sound mode.
    4. Scroll down and tap Sound quality and effects.
    5. Toggle the switch next to Dolby Atmos to the ON position. 
    6. To adjust individual audio settings, tap Dolby Atmos then select any from Auto, Movie, Music, Voice. 

    By default, Auto is selected . You can change this and select Voice to see if that will yield a positive outcome to your next Skype call.

    fix skype echo problem on galaxy s20 - activate atmos

Tools
  • Android 10
  • One UI 2.0 and later
Materials
  • Galaxy S20

Other Suggestions

  • Check the Skype Status page for any ongoing issues that might be affecting Skype calls. If there is, then that could be the main reason behind the annoying echoes you’re hearing during Skype calls.
  • Check and ensure that your phone has a fast and stable internet connection. This denotes the need for a strong Wi-Fi signal. Video and audio streaming apps including Skype typically require fast internet connection in order to work as intended.
  • Try using other headset or headphones instead of traditional speakers and microphones. Doing so will help you determine whether or not the problem is with the phone’s built-in audio system.
  • Stopping other downloads or online applications during Skype call can also help fix the problem, especially if slow bandwidth is the underlying cause. This is usually needed if your internet connection is through cellular data and the bandwidth is limited.
  • Close any other applications that could be interfering with your call and eventually trigger Skype echoes. Some apps that are left open or running in the background might be causing issues with Skype.
  • Also ensure that you are using the latest version of Skype app. If not, then you can go ahead and install pending updates for Skype app on your galaxy s20.

Don’t forget to make a test Skype call after applying each of the aforementioned solutions to determine whether or not the problem is fixed.

If none of these methods worked and that you’re still hearing echoes during Skype calls, the next thing you should rule out are hardware-related issues.

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For more advanced Skype audio troubleshooting procedures, you can seek more help from Microsoft Skype Support.

Hope this helps!

Feel free to visit our YouTube channel to view more comprehensive videos including other troubleshooting guides and tutorials.


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