Is your Netflix app not working on your TCL Smart TV? There are various factors that can cause this problem such as an outdated app or software, a software glitch, or even a poor internet connection. To fix this, you will need to perform several troubleshooting steps.
TCL is a popular Chinese TV brand that is known for making various affordable TV models that have good features. Some of their TV models even offers QLED and Mini LED displays with Dolby Vision HDR and Dolby Atmos support. This makes the brand popular among the budget conscious consumers who want to have a home theater set up.
Why can’t I get Netflix on my TCL Roku TV?
One of the streaming apps that you will most likely use constantly in your TCL Smart TV is the Netflix app. For a low monthly subscription this app allows you to access a wide library of movie and tv show titles.
There are however instances when the Netflix app will fail to work on your TCL Roku TV. Here’s what you need to do when faced with this problem.
Solution 1: Restart Your TCL TV
One common cause of Netflix issues is a glitch in the TCL TV software. A power reset or soft reset will usually fix issues caused by minor software glitches or bugs.
How to Restart Your TCL Roku device
Press on your remote control to open the main screen.
Scroll up or down and select Settings
Press the right arrow button and select System
Press the right arrow button and select Power
Press the right arrow button and select System Restart
Press the right arrow button and select Restart.
Another way to do this is to unplug the power cord of your TCL Roku device and wait about 60 seconds. Reconnect the power to your TV and make sure it’s turned on.
Connect the TCL TV to your WiFi network then check if the Netflix issue still occurs.
Solution 2: Check your internet connection
If your internet connection speed is slow then there’s a possibility that this will affect the Netflix app.
What you will want to do is to check the internet connection speed of the network that the TCL Roku TV is connected to.
Checking your internet speed
Open a web browser on your TCL Roku TV or smartphone connected to the same wireless network as your TV.
Go to speedtest.net. This is an online speed test tool that is free to use.
Click on Go. This will start the speed test.
In order to prevent any Netflix app issues, you should have a good download and upload speed result. The results should match your subscription plan from your internet service provider.
The recommended speeds are as follows:
- SD (480p): 3 Mbps
- HD (720p): 5 Mbps
- Ultra HD/4K (2160p): 25 Mbps
If you have a poor WiFi connection then here’s what you can do to get a stable internet signal.
Try to disconnect other devices connected to the Wi-Fi router while you use the TCL TV. This will allow the TCL TV to use the maximum internet bandwidth.
Move the TCL TV closer to the router. This will allow the device to get a much stronger Wi-Fi signal strength.
If you have a dual band router, try to connect the TCL TV to the 5Ghz band instead of the 2.4.
Solution 3: Confirm if the Netflix server is down
There’s a possibility that the problem could be due to offline Netflix servers. This usually happens when the server is undergoing a scheduled maintenance or if an unexpected outage has occurred. You can use the DownDetector website and check if other people are also experiencing issues with Netflix. If an outage is being reported, then you will just have to wait for this to be resolved.
Solution 4: Clear cache and data of the Netflix streaming app
There’s a possibility that corrupted cached data in Netflix is causing the problem. To fix this you will need to clear Netflix cache.
Turn on your Android Powered TCL Smart TV.
Using the remote control select your profile icon on the Google TV home screen.
Choose the Settings menu.
Select the Apps option and then click on See all Apps.
You will be shown a list of all that are installed on your TCL Android Smart TV.
Select the Netflix app.
Select the Clear Cache option. This will clear the cache of the app.
After performing this step you will need to log in again to your Netflix account before you can use it.
Solution 5: Perform a software update on your TCL Smart TV
You should make sure that your TCL Roku streaming device has the latest software version installed as this will usually have several improvements as well as bug fixes that could fix the Netflix issue you are experiencing.
Updating TCL Android TV
Press the Home button on the TCL Android TV remote control to display the Home screen.
Use the navigation button to move the cursor to the Settings icon, located on the right top of the screen, then press OK
Scroll and select More Settings
Scroll and select Device Preferences
Scroll and select About
Scroll and select System Update
The Software Update pop-up box will display, select Network Update
The TV will search for an available software update, once prompted, click OK to confirm.
Update TCL Google TV
Press the Settings button on the TCL Google TV remote.
Select the Settings options in the panel.
Navigate to System > About > System update.
Select the Network Update option on the dialog that appears.
If an update is available, the TV will display a Software Update message box. Follow the onscreen instructions to download and install the latest updates.
Once the latest software is successfully installed, your TCL TV will automatically restart.
Solution 6: Perform a factory reset on your TCL TV
If after performing the troubleshooting steps listed above the Netflix app is still not working then you should consider doing a factory reset.
Factory Reset TCL TV
- Press Home on your remote to open the main screen.
- Scroll down and select Settings
- Press the right arrow button, scroll and select System.
- Press the right arrow button, scroll and select Advanced system settings.
- Press the right arrow button, scroll and select Factory reset.
- Press the right arrow button, scroll and select Factory reset everything.
- To proceed with the full factory reset, enter the code listed on the screen and select OK.
Frequently Asked Questions
- Netflix suddenly stopped working on my TV.
Check first if the Netflix servers are online. If the servers are online, then proceed with the usual troubleshooting such as restarting the TV, checking the internet connection, and reinstalling Netflix.
- Why does the Netflix show keep buffering?
A buffering show is most likely caused by a slow internet connection. Try restarting the router and your TV then check if the issue still occurs.
- Why is Netflix freezing?
This could be due to memory issues with the TV. Try restarting your TV and check if the issue persists. If it does, then try checking the internet connection.
- How to use a wired connection on TCL TV?
At the back of your TCL Roku TV, locate the Ethernet port.
Connect an Ethernet cable coming from your router or modem to the TV
Press the Home button on the TV remote control.
Scroll down and select Settings
Press the right arrow button and select Network
Press the right arrow button and select Wired (Ethernet)
The TV will then verify connectivity to your local network and the Internet.
- Getting error code 009 when connecting TCL TV to wireless network.
This means that your TV is connected to the router, but does not getting any internet. TRy to use another device such as a smartphone to check if your Internet connection is working. If no connection exists, contact your ISP for help restoring the internet connection.