What to do if Twitter keeps crashing on the new Samsung Galaxy Note 9?

Twitter app is one of the most used apps across all mobile platforms and I’m pretty sure that its developers make sure it’s updated regularly to address possible compatibility issues. However, there would always come a time that you you’d encounter some problems while using it. Such is the case with some Samsung Galaxy Note 9 owners who reported that Twitter keeps crashing on their new phones.

When an app crashes there are a couple of common signs you may encounter. The first is when the app closes immediately after opening and the second is an error that in this case would say “Unfortunately, Twitter has stopped.” No matter the symptom is the problem stays the same and it could be just a minor issue with the application since we’re dealing with a third party app here. In this post, I will walk you through in troubleshooting your Note 9 with a Twitter problem so continue reading as this article may be able to help you.

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Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy Note 9 with Twitter app that keeps on crashing?

When it comes to third-party apps that keep on crashing, you can almost expect every single time that the problem is limited to the app only. Meaning, it’s very much possible that only Twitter has an issue and in such case, it would be easier to fix it. Now, with that said, here’s what I suggest you do about this problem with your Note 9…

Reboot your Note 9

If it’s the first time you’re seeing this problem, then it could be due to a minor glitch and a reboot might be able to fix it. So, take time restarting your phone and open Twitter after that. If the problem continues,however, then try doing the forced reboot. Press and hold both the volume down button and the power key simultaneously for 10 seconds or more. Your Note 9 will reboot normally and once it becomes active, open Twitter to see if it still crashes. If it still does, then move on to the next solution.

Clear cache and data of Twitter app

By clearing the app’s cache and data, you’re resetting it back to its default settings and configuration. If it’s just a problem with the app, then this is more than enough to fix the problem. Here’s how to do it…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Twitter.

After this procedure, reboot your Note 9 to refresh its memory and once it becomes active open Twitter and use it to know it still crashes or not and if it still does, then move on to the next solution.

Uninstall and reinstall Twitter

Sometimes updating the problematic app would be enough to fix this kind of problem but there’s a more effective way to do that and that’s to remove the app from your phone to also remove all its associations with other apps and the firmware. Then, you download it from the Play Store and reinstall it to make sure you have the latest version of the app running on your device.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Twitter.
  4. Tap UNINSTALL > OK.
  5. Open Google Play Store.
  6. Search for Twitter and install it.

After this, open the app to know if it still crashes or not. Based on experience, this procedure would be enough to fix an app that keeps on crashing but if for some reason it still crashes, then you would really need to reset your device.

Backup your files and reset your Note 9

If you badly need to post something on Twitter and you’re having this problem, then you should log into your account using the web browser. Now, if you’re ready to reset your phone, then make sure to backup your files and data first as they will be deleted. After that, follow these steps to reset your device…

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you through this troubleshooting guide. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.


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