How To Fix TCL TV Won’t Connect To Wifi Issue

Is your TCL TV not connecting to your Wi-Fi network? There are several factors that can cause this wireless connection problem such as a software glitch, a setting issue, or even a poor internet connection signal strength. to fix this, you will need to perform several troubleshooting steps.

TCL is a popular TV brand that oversees all of the design and production aspects of their products. This allows the company to offer their TCL TVs at low prices yet with several great features. Some of their TV models even offers QLED and Mini LED displays with Dolby Vision HDR and Dolby Atmos support.

Why is my TCL TV not connecting to my Wi-Fi?

TCL TV not connecting to my Wi-Fi

One of the issues that you might experience with your TCL Roku TV is when it fails to connect to a WiFi network. This can be because the wireless router has no internet access coming from your internet service provider or it could be due to a Wi-Fi connection issue with your TV.

You will know that you are having this particular problem when the streaming show you are watching suddenly stops or freezes. This usually means that the internet connection is not working or the TCL Roku TV network connection has disconnected from the router.

Here’s what you can do to fix the TCL Roku TV not connecting to WiFi issue.

Solution 1: Restart Your TCL TV

One common cause of Wi-Fi signal issues is a glitch in the TCL TV software. A power reset or soft reset will usually fix issues caused by minor software glitches or bugs.

How to Restart Your TCL Roku TV

Press on your remote control to open the main screen.

Scroll up or down and select Settings

Press the right arrow button and select System

Press the right arrow button and select Power

Press the right arrow button and select System Restart

Press the right arrow button and select Restart.

Another way to do this is to unplug the power cord of your TCL TV and wait about 60 seconds. Reconnect the power to your TV and make sure it’s turned on.

Connect the TCL TV to your WiFi network then check if the issue still occurs.

Solution 2: Power reset your WiFi router

Sometimes your router or modem will not be getting a proper internet access from your internet service provider. If there is no service outage in your area then one of the best ways to refresh the connection of your modem or router is to power reset or soft reset it.

Unplug the power to your modem/router and wait about 60 seconds.

Reconnect the power to your modem/router and make sure it’s turned on.

Wait until the device is finished making it’s connection to the internet and your network.

Check the internet connection using your TCL TV.

Solution 3: Reset the network connection

There are instances when a glitch in the network connection of your TCL Roku TV will cause this particular issue to occur. You should try resetting the network connection and check if this fixes the problem.

TCL TV network reset

Press Home home button on TCL Roku TV remote control.

Scroll and select Settings

Select Advanced system settings

Select Network connection reset

Select Reset connection

Set up the WiFi network connection

Press Home home button on TCL Roku remote control.

Scroll and select Settings.

Select Network.

Select Set up connection.

Choose Wireless.

Select your network from the list of available networks. If you do not see your network, select Scan again to see all networks.

Enter your network password. To see the password as you type, choose Show password.

Select Connect.

Solution 4: Check your internet connection

If your internet connection speed is slow then there’s a possibility that this will affect your TCL TV Wi-Fi connection.

What you will want to do is to check the internet connection speed of the network that the TCL Roku TV is connected to.

Checking your internet speed

Open a web browser on your TCL Roku TV or smartphone connected to the same wireless network as your TV.

Go to speedtest.net. This is an online speed test tool that is free to use.

Click on Go. This will start the speed test.

Here’s what you can do to get a stable internet signal.

Try to disconnect other devices connected to the Wi-Fi router while you use the TCL TV. This will allow the TCL TV to use the maximum internet bandwidth.

Move the TCL TV closer to the router. This will allow the device to get a much stronger Wi-Fi signal strength.

If you have a dual band router, try to connect the TCL TV to the 5Ghz band instead of the 2.4.

Solution 5: Check the date and time of your TCL TV

If your TCL TV has an incorrect date and time setting it might cause issues with its connection to the wireless network. Make sure to set the date and time correctly.

Setting the date and time

Press Home home button on TCL Roku remote control.

Scroll and select Settings.

Go to Device Preferences then click Ok.

Navigate and scroll to Sate & Time.

Set the Date & Time correctly.

Solution 6: Perform a factory reset on your TCL TV

If after performing the troubleshooting steps listed above the TV still is experiencing issues connecting to wireless networks then you should consider doing a factory reset.

Factory Reset TCL TV

  • Press Home on your remote to open the main screen.
  • Scroll down and select Settings
  • Press the right arrow button, scroll and select System.
  • Press the right arrow button, scroll and select Advanced system settings.
  • Press the right arrow button, scroll and select Factory reset.
  • Press the right arrow button, scroll and select Factory reset everything.
  • To proceed with the full factory reset, enter the code listed on the screen and select OK.

Frequently Asked Questions

  1. How to update the software on your TCL Roku TV?

    From your Home screen, go to Settings
    Select System
    Select System Update
    Select Check Now
    If an update is available, you should see a pop-up message. Press Update now.

  2. How to use a wired connection on TCL TV?

    At the back of your TCL Roku TV, locate the Ethernet port.
    Connect an Ethernet cable coming from your router or modem to the TV
    Press the Home button on the TV remote control.
    Scroll down and select Settings
    Press the right arrow button and select Network
    Press the right arrow button and select Wired (Ethernet)
    The TV will then verify connectivity to your local network and the Internet.

  3. My wireless network does not have internet

    For this particular issue try to restart the modem or router. If the issue persists then contact your ISP.

  4. How to Remove Streaming Channels on TCL TV?

    Press the Home button on your TCL Roku remote to open the main screen.
    Scroll to the right, navigate the screen and highlight the channel you want to remove or delete .
    Press the to display options menu.
    Scroll down and highlight Remove Channel.

  5. Getting error code 009 when connecting TCL TV to wireless network.

    This means that your TV is connected to the router, but does not gettign any internet. TRy to use another device such as a smartphone to check if your Internet connection is working. If no connection exists, contact your ISP for help restoring the internet connection.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone.

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