Is your Insignia TV not connecting to your Wi-Fi network? There are several factors that can cause this wireless connection problem such as a software glitch, a setting issue, or even a poor internet connection signal strength. To fix this, you will need to perform several troubleshooting steps.
The Insignia TV brand is fully owned and sold by Best Buy. Insignia offers several different Smart TVs, in sizes as small as 32 inches and as large as 70 inches. Most Insignia TVs are Smart TVs and have either Amazon Fire TV or Roku TV built-in.
Why is my Insignia TV suddenly not connecting to Wi-Fi?
One of the issues that you might experience with your Insignia Fire TV is when it is not able to connect to your WiFi network This can be because the WiFi router has no internet access coming from your internet service provider or it could be due to a Wi-Fi connection issue with your TV.
You will know that you are having this particular problem when you can’t access any streaming apps. This usually means that the internet connection is not working or the Insignia Smart TV network connection has disconnected from the router.
Here’s what you can do to fix Insignia Roku TV not connecting to wireless network issue.
Solution 1: Power cycle your Insignia Smart TV
The first you should do when dealing with any internet connection issues on your Insignia Fire TV device is to do a restart. This will refresh the TV software and eliminate any temporary glitches that could be causing the problem.
Power cycle Insignia Smart TV
- Unplug the Insignia TV power cord from the power outlet and wait for a full minute.
- Hold the power button on the TV for at least 10 seconds to discharge any residual power.
- Plug the Insignia TV back and turn it on.
Try to check if the internet connection is now back on your Insignia Smart TV.
Solution 2: Power reset your WiFi router
Sometimes your router or modem will not be getting a proper internet access from your internet service provider. If there is no service outage in your area then one of the best ways to refresh the connection of your modem or router is to power reset or soft reset it.
Unplug the power cord of your modem/router from the power source and wait about 60 seconds.
Reconnect the power to your modem/router and make sure it’s turned on.
Wait until the device is finished making it’s connection to the internet and your network.
Check the internet connection using your Insignia TV.
Solution 3: Perform a network reset on your Insignia TV
One of the reasons why your Insignia Fire TV Wi-Fi connection will not work is if there is a problem with the network settings of the TV. The quickest way to fix this is by performing a network reset. Make sure to know the Wi-Fi network name and password before proceeding with this step.
Resetting the network
Open the menu settings on your TV using the remote control.
Navigate to general settings.
Click Network status.
Look for the Network Reset button, select it.
Connecting to wireless networks
Press the Home Button on your Insignia TV remote.
Navigate by using the arrows on the remote to locate the Settings.
Click on Wireless (Wi-Fi).
A list of several and available networks will appear on the screen, select your home network from the options.
Type in your password.
Solution 4: Check the internet connection of your Insignia TV
If your Insignia Fire TV is connected to the wireless network but there is no internet connection or if the connection is slow then you will need to do a speed test to determine the exact speed of your Wi-Fi network.
Checking your internet speed
- Open a browser on your Insignia Fire TV.
- Go to speedtest.net. This is an online speed test tool that is free to use.
- Click on Go. This will start the speed test.
The internet connection speed result should match your subscription plan from your internet service provider.
If you have a slow or no internet, then you can check if this is caused by an issue with your Wi-Fi network.
- Turn off the Insignia Fire TV.
- Unplug your Modem and Router from the power source.
- Wait for a minute then plug your modem and router back into the power source.
- Wait until the lights turn back on.
- Turn on the Insignia Fire TV.
- Reconnect your Insignia Fire TV to the WiFi network.
Here’s what you can do to get a stable internet signal.
- Try to disconnect other devices connected to the Wi-Fi router while you using your Hisense TV. This will allow the TV to use the maximum internet bandwidth.
- Move the Insignia Fire TV closer to the router if you are getting a weak Wi-Fi signal. This will allow the device to get a much stronger Wi-Fi signal strength.
- If you have a dual band router, try to connect the Insignia Fire TV to the 5Ghz band instead of the 2.4.
Solution 5: Update the Insignia TV software
You should make sure that your Insignia TV is running on the latest software version as this will usually have several improvements as well as bug fixes that could address the wireless network issue you are experiencing.
To update the TV firmware, you need a:
- High-speed Internet connection
- USB flash drive
Updating Insignia TV software to the latest version
On the Help menu, select System Info, then write down your model, revision, and firmware information.
Insert USB drive to your computer.
On a computer, go to www.insigniaproducts.com, then click Support & Service.
Locate the firmware that matches the Model and Rev id of your Insignia TV.
Click on the applicable firmware link , a pop up box appears select “Save” and
choose a destination other than your USB drive (i.e. desktop).
Verify the file has downloaded to on your selected destination.
Open the folder; copy the .BIN file from the folder to the root directory of your USB
Once the file move is complete, safely remove your USB drive.
Power off your Insignia TV.
Insert USB device into the SERVICE or USB PORT; located in one of 3 places, back,
side or bottom. The correct port will be labeled either Service or USB.
Power on the Insignia TV with your remote control or by using the power button on the Insignia TV.
The Insignia TV will automatically start the firmware upgrade process follow the instructions that
the Insignia TV displays.
Solution 6: Factory reset your Insignia TV
If Wi-Fi problem persists, then you will need to perform a factory reset. This will restore your TV back to its original default settings. It’s usually performed when the TV software is corrupted, the TV has some settings issues, or certain apps you installed is affecting the performance of the TV.
Full factory reset Insignia TV
- Navigate to your TV “Settings” using the TV buttons.
- Select the “System” option.
- Select the option “Reset to Factory Defaults”, and your TV will revert to its factory settings.
After performing the factory reset try to check if your Insignia Roku TV can connect to Wi-Fi network.
Solution 7: Contact Insignia TV customer support
In case the Insignia TV still can’t connect to Wi-Fi despite performing all of the troubleshooting methods listed above then you should contact the nearest customer service center as this might already be caused by a faulty hardware component.
Frequently Asked Questions
- Why does my Insignia TV keep disconnecting from the internet?
This can be sue to an unstable internet connection provided by the Wi-Fi network. Try connecting the TV to a different network. If no other network is available then you should try to reset the wireless router and your TV.
- What's the difference between the Insignia Fire TV and the Fire TV stick?
The Insignia Fire TV is a smart Tv with a built in Fire TV experience. The Fire TV stick on the other hand is a streaming device which you plug in to the HDMI port of your TV to give it some Smart TV features.
- Do I need an internet connection to use Insignia Fire TV?
In order to access the smart features of the device such as the various streaming services you will need to have an internet connection.
- How to fix Insignia TV not turning on?
Make sure that the TV is plugged to the wall outlet. You should disconnect any devices connected to the TV then try turning it on using the power switch on the TV itself.
- How do I pair my Insignia TV remote?
There are three ways to pair your TV remote.
Pairing enhanced Insignia TV remotes
Open the battery compartment at the back of the TV remote.
Look for the pair button found just below the batteries.
Press and hold this pair button until it pair with the Insignia Fire TV.
Using the home button
If the TV remote control you are using does not have a pair button then here's another way to pair it to your Insignia Fire TV.
Press and hold the Home button on the TV remote for at least 30 seconds.
Make sure to point the TV remote directly to your Insignia Fire TV.
Using three buttons trick
Press and hold the Back button, Left button, and the Menu button of the Fire TV remote at the same time for at least 30 seconds.
Make sure you are pointing the remote to the Fire TV device.