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Troubleshooting Guide

How to fix Samsung Galaxy S7 Edge with frozen and unresponsive screen [Troubleshooting Guide]

Hey guys. In this post, I will guide you on how to troubleshoot a #Samsung Galaxy S7 Edge (#S7Edge) that has a frozen or unresponsive screen since many of our readers contacted us about this problem. The fact is we’ve already addressed this issue a few times in the past but then again we believe that every issue is unique as they may have different triggers.

Galaxy-S7-Edge-frozen-unresponsive-screen

I would also want to use this opportunity to educate our readers about this problem and how to deal with it in case it will occur in the future. Just because you have a different concern doesn’t mean the procedure we present here won’t be useful to you. Take time to read this post as I know you’ll find it useful now or in the future.

As to our readers who have other concerns, make sure you drop by our S7 Edge troubleshooting page for we have already addressed hundreds of issues with this device. Odds are that there are already existing solutions for your problem and all you have to do is find them. If you need further assistance, however, you can always contact us by filling up our Android issues questionnaire but please provide us with the details so that we can provide more accurate solutions.

Troubleshooting Galaxy S7 Edge frozen and unresponsive screen

A frozen or unresponsive screen might be caused by an app, an issue with the firmware or worse, a hardware problem. Of course, we don’t know at this point what caused the phone to freeze but when it does, you really can’t do anything about it as it won’t turn off/on and charge. There are also times when the everything is frozen but when messages come in, the device rings or plays the notification sound.

Now, let’s try to safely troubleshoot your device…

Step 1: Verify if the phone suffered liquid or physical damage

If the phone froze after being submerged in water, then it’s probably liquid damage. In this case, it’s important NOT to do the things that could make the problem worse; don’t attempt to turn it on or restart and never plug it in to charge.

Instead, remove both SIM and microSD cards and leave the tray unmounted and then put the phone into a bowl of rice in an upright position. This will absorb water residue so leave in buried in the grains for, at least, a couple days. After that, place everything back in and attempt to turn it on. If it still refuses to power up, then visit a shop and have it checked. Please note that water-damaged phones aren’t covered by warranty.

If the screen got frozen after a drop, however, there’s a chance that the impact affected some of the components inside and more often than not, the screen will crack, which could be the reason the device no longer registers touch commands.

Assuming there’s no crack on the screen but it’s black and the device won’t respond when attempting to restart, then attempt to charge it. With this, you’ll immediately know if the phone reacts when it detects current flowing through it circuits. If it doesn’t respond as well, then any other troubleshooting procedures at this point are futile. Therefore, you need to have a technician check it for you. Physical damage may not also be covered with warranty.

Step 2: Rule out the possibility that it’s just a minor system crash

For cases wherein the screen is blank but there is a light that’s flashing above the display suggesting that there are unread notifications or messages, more often than not the reason is that the firmware crashed. So, if you’re sure that the problem isn’t caused by liquid or physical damage, then you should try this:

  1. Press and hold the Volume Down button then press and hold the Power key.
  2. Keep both keys held for 15 seconds or until the screen turns on.

If it’s a system crash and that the phone has enough battery to power up its components, then it shouldn’t have any problems restarting. Otherwise, the next step might just help you.

Step 3: Attempt to charge the phone

This will rule out the possibility that the reason why the phone is unresponsive is because there’s isn’t battery to power it up. But aside from this, you can also tell if there’s a problem with the device’s hardware especially if it won’t respond when plugged in.

In this case, allow the phone to charge for 10 minutes and if the charging signs won’t show up after that, then try to do the forced restart procedure again while the device is plugged; press and hold both the Volume Down and Power keys for 15 seconds. If it won’t respond to it, then it’s safe to assume that the phone is suffering from a hardware issue or a very serious firmware problem.

Step 4: Attempt to boot the phone in safe mode

It’s not a fix but just another procedure you can use to find out of the phone is still capable of booting up.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 5: Try booting the device in recovery mode

If your Galaxy S7 Edge hasn’t successfully booted up in safe mode, then it’s time you tried booting it in recovery mode. In this state, the Android interface won’t be loaded so if it’s a firmware issue, it may boot up in recovery mode. But just like booting in safe mode, you only want to find out if the phone is capable of powering up its components. So, try to follow the steps below and see if the phone turns on…

  1. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  2. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

If it boots up in recovery mode, proceed with the wiping of the cache partition and reboot your phone as that might fix it.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

You may also try doing the factory reset through recovery mode if wiping the cache partition doesn’t work. However, all your files and data will be lost including your contacts and whatnot.

On the other hand, if the phone refuses to boot up in recovery mode, then you have no other choice but to send it in for repair.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if your Samsung Galaxy Note 8 is not charging [Charging Tips and Troubleshooting Guide]

One of the common issues transpiring in new devices like the Galaxy Note 8 is on charging. Some have it that their Galaxy Note 8 just doesn’t charge anymore after installing a new app or software update. This therefore denotes that it’s not just a bad battery that is to blame whenever your phone stops charging. Contrary to what many people have thought, majority of charging issues occur due to software glitches or system errors. It could be due to some rogue apps, software bugs and malware that caused your phone’s charging system to malfunction. If the software is to blame, then you’ll have a chance of fixing the problem at home with some workarounds. And to give you some additional inputs, I have demonstrated a rundown of standard procedures and potential solutions for you to try on when necessary.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy Note 8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

Charging Tips

  • Use only the original or Samsung charger and charging accessories. Other chargers may not be compatible with your Samsung Galaxy Note 8’s charging system and therefore won’t work. Some however may work but the power input is likely not as precise as that when using the original Samsung charger. It is but highly recommended to use only the OEM charger, the one that comes with your phone.
  • Remove any third-party casing or accessories from your phone. Sometimes, third-party casing or accessories may tend to block the charging port or bar contact between the charging port and the charger. To rule this out, try to remove any protective casing or other accessories from your phone then retry charging without these paraphernalia.
  • Switch between power sources/outlets. Sometimes, the main issue comes from the power source like when the power outlet or port in use is busted or not working. To make sure this isn’t what’s causing your trouble, try switching between available power sources. You can also try using a computer’s USB port to see if your phone will charge through it.

Troubleshooting Galaxy Note 8 that’s not charging

You may try any of the following workarounds to troubleshoot software-related issues that might have halted your Note 8 from charging.

First workaround: Forced reboot.

If your phone still has a little amount of power left like around 20 percent of the battery, then you can try performing a forced reboot first. A forced reboot does similar with a soft reset when dealing with minor software issues on the phone. It’s a simulated battery removal procedure that is used to power off a device when gets frozen or unresponsive. And just like a soft reset, a forced reboot will also not result to data loss. If you haven’t done it yet, then here’s how to force your Samsung Galaxy Note 8 to reboot:

  1. Press and hold the Power button and Volume Down button simultaneously for up to 45 seconds.
  2. Release both buttons when the phone reboots.

After your phone boots up, try plugging it back into the charger and see if it’s now able to charge.

Second workaround: Force close background apps (if applicable).

Again, this method is only applicable if your device still has a little amount of power left. Force closing background apps might be the key to fixing the problem especially if any of your background apps is crashing and eventually affects the charging system.

  1. Swipe up or down from the center of the Home screen to show the Apps tray.
  2. Navigate to Settings then tap Apps.
  3. If necessary, tap the Dropdown icon then select All apps.
  4. Tap to select individual apps then tap the option to Force Stop.
  5. If prompted, tap Force Stop again to confirm.

After forcing all background apps to close, reboot your phone (soft reset). Then try to charge it again and see if it’s working already.

Third workaround: Charge your phone while running in safe mode (if applicable).

Charging your phone while it’s running in safe mode can help you find out if the problem is inflicted by a third-party app or not. All third-party apps and services are temporarily disabled while in safe mode and thus leaving all stock apps running. If your phone charges while in safe mode, then it denotes that a third-party app is the main culprit. Otherwise, you will need to deal with system crashes, data corruption, or worst, hardware damage. If your phone still has a little amount of power left to operate, then try to enable safe mode and diagnose apps with these steps:

  1. Turn off your phone.
  2. Press and hold the Power button past the model name screen.
  3. Release the Power button when the Samsung logo appears on the screen.
  4. Immediately after releasing the Power button, press and hold the Volume Down button.
  5. Continue to hold the Volume Down button until the phone completely restarts.
  6. When you see the Safe Mode label at the bottom left corner of the screen, release the Volume Down button.

Your phone should now be running in safe mode. Now, plug it into the charger and see if it will charge. If your phone charges while running in safe mode, it means that a third-party app is halting it from charging in normal mode. In this case, allow your phone to get fully charged and then determine which from your downloaded apps is the culprit. Try to recall which app you’ve recently installed before your phone refuses to charge. You may need to uninstall your recent apps individually.

Fourth workaround: System reset/factory data reset.

A full system reset may be the key to resolving the issue especially if it’s caused by major system crashes or complex errors that corrupted your phone’s charging system. If your phone still has about 20 percent of remaining battery, then you may resort to performing a full system reset to wipe everything out from your phone system and restore it to defaults. This can help especially if the problem is caused by some tough bugs or complex system errors on your device. Just don’t forget to back up your data beforehand. You can perform a factory data reset via settings menu on your phone or via Android recovery mode.

A faster way to carry out a master reset, or factory data reset is through your phone’s settings menu. Just follow these steps to get started:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings then go to Cloud and accounts.
  3. Tap Backup and Restore then enable the switch to Back up my data or Restore option.
  4. Wait until the backup creation is finished.
  5. Then go back to the Settings menu by pressing the Back key.
  6. Tap General Management.
  7. Tap Reset.
  8. Select Factory data reset from the given options.
  9. Tap Reset.
  10. When prompted, enter your screen lock credentials.
  11. Tap Continue.
  12. Tap Delete all to confirm.

Wait until the reset is finished and your phone reboots.

After the master reset, try to charge your phone and see if it’s already working as intended.

Other options

  • Service. If nothing works or your Galaxy Note 8 is still not charging after exhausting all possible solutions and applicable workarounds, then your next best option to get your phone fixed is through service. Your device might have obtained some sort of physical or liquid damage from accidental drops or liquid exposure. Perhaps the battery is damaged, or it could be other relevant components that need some fixing. All these can be confirmed once you have your phone examined by an authorized technician. Bring the charger along when you take a trip to a service center so that the technician can check on it too. If found damaged, then you can ask for a new replacement charger instead.
  • Warranty. If your phone is still eligible for warranty, then don’t forget to avail for warranty be it for service or replacement.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix a Samsung Galaxy S9 that cannot read SD card [Troubleshooting Guide]

External storage media are essential for smartphone owners especially those who are fond of downloading huge apps and multimedia files. While most of the recently rolled out smartphones come with bigger storage capacity, they may still not suffice. And for this very reason, external storage media are offered. Thus whenever the internal memory of your phone is getting low and you cannot afford to delete any saved files, all you have to do is buy a compatible SD card for your device, format then mount it and you’re all set to store files in it.

However, there are some factors that wouldn’t make it this easy. In fact, many people were complaining about having trouble using an SD card since their phone’s couldn’t just read the card. This issue has also plagued some users of the Galaxy S9. And this is what’s tackled in this post. If you happen to face the same issue in which your Galaxy S9 cannot read the SD card, then feel free to refer to the simple solutions I’ve mapped below.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy S9 that can’t read SD card

Before you troubleshoot though, verify and ensure that you are using the right SD card type for your Galaxy S9. Samsung’s Galaxy S9 supports all the latest microSD card specs including class 10, U3 UHS speed class, and read/write speeds of up to 100 MB/s and 90 MB/s respectively. This means you can use a microSD, microSDHC, or a microSDXC card to expand memory space up to 400 GB.

First solution: Soft reset/reboot your Galaxy S9.

If this is the first time you encounter an SD card error, then it’s likely just among other random errors that can easily be remedied by a device restart or soft reset. Here’s how it’s done:

  1. Press and hold the Power and Volume Down buttons simultaneously for up to 10 seconds.
  2. Then release both buttons when the phone restarts.

A soft reset dumps cache and errant temporary data from the phone’s internal memory including those that might have caused conflict on the phone’s SD card reading system. This won’t affect any personal data stored on the phone memory.

Second solution: Unmount then mount the SD card again.

Aside from restarting the phone, removing and reinstalling the SD card can also be considered an option to clear minor software errors that might have caused some conflicts. Before removing the SD card, unmount it to prevent causing damage to the SD card or files in it. Here’s how it’s done:

  1. Unmount the SD card by going to Settings-> Device maintenance-> Storage-> More option-> Storage settings-> SD card-> then select the option to Unmount.
  2. Turn your phone completely off.
  3. With the display facing up, head over to the top corner of your phone and then remove the card tray by inserting the removal tool or a paperclip into the provided slot. Doing so will unlock the tray.
  4. Gently pull out the tray and then remove the SD card.
  5. Check the card for any visible signs of damage or dirt. If there’s none, insert the SD card back into the tray with the gold contacts facing down.
  6. Push the card tray back into its slot then press in to secure it.
  7. Turn on your phone.
  8. After the phone boots up, mount the SD card again by going to Settings-> SD card and Phone Storage menu. Finally, tap the option to Mount SD card.

Afterwards, try to open and access the SD card and see if your device is already able to do so. If the SD card is still not recognized, try the next solution.

Third solution: Boot your Galaxy S9 in safe mode.

You can also try booting up your phone in safe mode to rule out errant third-party apps from the culprits. All third-party apps are bypassed and temporarily disabled in safe mode, thus leaving all pre-installed/stock apps running. If the phone reads the SD card while in safe mode, then it’s an indication that a third-party app is to blame and that app must be removed. Here’s how to enable safe mode on your Galaxy S9:

  1. Press and hold the Power button until the power menu shows up on the screen.
  2. Touch and hold (long press) on the Power off option until it switches into a Safe Mode option.
  3. Then tap on Safe Mode.

If your phone is still unable to read the SD card while in safe mode, then it’s either due to some fatal system errors, if not hardware damage.

Fourth solution: Format SD card on your Galaxy S9.

Formatting the SD card means wiping everything from it like a factory data reset on a smartphone. This can fix the problem if corrupted files in the SD card are to blame. Doing so however will cause you to lose important files you saved in the SD card. To format SD card on your Samsung Galaxy S9, follow these steps:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Tap Device maintenance.
  4. Tap Storage.
  5. Tap Menu.
  6. Select Storage settings.
  7. Tap SD card.
  8. Select Format.
  9. Tap Format again to confirm action.
  10. Finally, tap Done to complete the entire formatting process.

Reboot your phone after the SD card is completely formatted. If necessary, mount the SD card again and then try to see if it’s now detected by your phone.

Fifth solution: Reset all settings on your Galaxy S9.

Before you do a full factory reset, you still can try resetting the settings on your Galaxy S9 to their defaults. This will discard all customizations without affecting personal data and settings of downloaded apps on your phone. This may help if the problem is attributed to invalid settings or options. Reset all settings on your Galaxy S9, simply follow these steps:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Select General Management.
  4. Tap Reset.
  5. Select the option to Reset settings.
  6. Tap RESET SETTINGS to continue.
  7. If prompted, enter your PIN.
  8. Then tap RESET SETTINGS again to confirm

After all settings are reset to defaults, your phone will restart by itself. If your Galaxy S9 still failed to read the SD card after the settings reset, then this is when you consider opting for a master reset or factory data reset on your Galaxy S9.

But before you do so, test your SD card on other compatible devices or computer that supports the SD card type you’re using. If your other devices are able to read or detect the SD card, then the problem is on your phone. This is where a master reset or factory data reset can be deemed as the last resolution. There may be some settings on the phone that are configured in such a way that doesn’t permit the device to detect the external storage device or some errant apps might have barred your phone from recognizing the SD card. If you wish to continue with a master reset though, be sure to back up all important files saved on the phone storage to other external storage media so you can restore them later. Then continue with these steps to carry out a factory data reset through your Galaxy S9 settings menu:

  1. Tap Settings from the Home screen.
  2. Scroll to and tap on General management.
  3. Scroll to and tap Reset.
  4. Select Factory Data Reset from the given options.

This will trigger the system to wipe out all your data and personal information from your device. Bugs and software glitches are also obliterated in the process hence allow your phone to have a clean fresh start.

Your phone should reboot by itself when the reset is finished. After it reboots, you can complete the initial setup process and configure your Galaxy S9 as new.

Other options

If none of your other devices are able to read the SD card, then it’s probably corrupted and no longer working. This is when you consider trying other SD card, preferably a new one and see if it’ll work. If your Samsung Galaxy S9 still failed to read or recognize the new SD card even if it’s included in the list of supported SD cards for Galaxy S9, then you may need to get your phone examined by a Samsung technician for any indications of hardware damage. This is a must-do if there were prior instances of accidental drops or liquid exposure on your phone.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Huawei Mate 10 Pro that went completely dead and won’t turn on [Troubleshooting Guide]

A smartphone may have gone completely dead when it ran out of battery and so it refuses to power on. This should be considered among other normal instances especially if the device is already running on a low-level battery life. But if a phone suddenly shuts down even when the battery level is still higher than 20 percent, it’s a possible indication of a system issue that needs to be fixed. In most cases, the problem is attributed to software errors with errant apps as the culprit. The same symptoms can also occur when memory-related issues are transpiring on a device. Random shutdowns in mobile devices have been linked to system crashes that are likewise tied to memory problems. The worst possible trigger is hardware damage. This usually occurs when the device was accidentally dropped or exposed to liquid. But for new and high-powered smartphones like the Huawei Mate 10 Pro that’s going through a similar symptom, some workarounds can still be applied before rushing to a service center. Read on to find out what options to try on if ever you will bump into the same issue in which your Mate 10 Pro smartphone suddenly shuts down and won’t turn on.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Mate 10 Pro that would no longer turn on

To get started, try plugging your phone into a power source and then let it charge for at least 30 minutes. Should the phone have just run out of battery, charging it will fix the problem. Be sure to use the original (OEM) charger that comes with your device to make sure it’s able to charge properly. Other chargers may not be able to provide the right amount of power and thus possibly results to abrupt power consumption. If your phone is able to charge completely, then try to apply these subsequent workarounds to clear out software errors on the phone that might have triggered the battery to drain faster.

First workaround: End all background/running apps.

Background apps are applications you’ve recently used but not closed. These apps are in standby mode, still running and using up power. With multiple apps left running in the background, there’s a higher chance for your phone battery to drain faster as they add up to power consumption from normal usage. As remedy, follow quit or end all background apps on your Mate 10 Pro with these steps:

  1. Tap the Recent apps button from the Home screen.
  2. Tap the Active apps icon.
  3. Tap End next to your messaging app. You can also tap the End all button to end/clear all apps including your messaging app.
  4. Tap OK to confirm action.

After clearing all background apps, reboot or soft reset your phone to clear errant cache from the internal memory and refresh the operating system.

Second workaround: Check and review battery usage details.

It is also imperative to manage battery usage for your apps. To find out which from your apps is using the most of your phone’s total power, check and review the battery usage details on your Mate 10 Pro. Here’s how to access this setting:

  1. Tap Settings.
  2. Tap Device.
  3. Tap Battery or Battery Usage.

On the following screen, you will see the details of which app uses how much of your phone’s battery in a specific period of time. If you see any unusual power usage for an app, then that likely denotes something is wrong with that application. In that case, you will need to manage the app. You can try a force stop, updating the app, clearing cache and data, or uninstall the app, if needed.

Third workaround: Update phone software to the latest version available.

A legit and highly recommended way of ensuring a device optimum performance is by keeping it up-to-date. Manufacturers utilize system updates as their way to uphold reliability and efficiency on their products. That’s why software updates are pushed periodically. If you haven’t set your phone to auto-install new updates, then you can manually check for pending updates to install on your Mate 10 Pro. Here’s how:

  1. Tap Settings from the Home screen.
  2. Tap System.
  3. Scroll to and tap System update.
  4. Tap the button to Check for Updates. Doing so will prompt your device to check for updates.
  5. If an update is available, you will see the complete details on the following screen. To install the new software version, tap the Quick Update button.

Reboot your phone when the update is completely installed to prevent any apps from going rogue and to ensure that all new system changes are properly applied.

Fourth workaround: Reset system settings on your phone.

Invalid settings on the phone can also cause conflict to other system functions and it’s possible that the battery system is the one that’s afflicted. If you happened to modify some settings on your device before the problem started, then it may be one of the triggers. To clear this out, you can reset all settings on your Mate 10 Pro. Doing so will restore the default values without affecting saved data and personal information on the phone. Here’s how it’s done:

  1. Tap Menu then select Settings.
  2. Scroll to and select Advanced settings.
  3. Scroll down to the bottom and tap Backup & Reset.
  4. Select Reset all Settings from the given options.
  5. Then tap Reset all Settings twice to confirm.

Allow your device to complete resetting and restoring system settings to their default values. When the reset is finished, your phone will restart. By then you can set up and enable necessary features to use them again on your device.

Fifth workaround: Wipe cache partition on your Mate 10 Pro.

If your phone started to act up like this after installing a software update, then it’s likely due to data corruption. It could be an app cache or temporary system data that’s corrupted during the update. To fix the problem, wiping cache partition on your Mate 10 Pro can help. Here’s how:

  1. Turn your phone completely off.
  2. Press and hold the Power button and the Volume Up button simultaneously for a few seconds.
  3. When you see the Huawei logo, release both buttons. You will then be routed to the EMUI or Android Recovery menu with a few options to choose from.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition from the given options.
  5. Then press the Power button to confirm selection.
  6. Wait until your device is done wiping the cache partition and once it’s done, the Reboot system now option will be highlighted.
  7. Press the Power button to confirm and reboot your phone.

You may also consider resorting to a full system reset or master reset if it becomes a persistent issue. The problem may be attributed to a fatal system error, which usually requires a factory data reset. Be sure to note though that this reset will wipe everything from your device including your saved data. If you wish to proceed, then back up all important data from your phone either to cloud storage or other external storage media.

If you’ve got an SD card inserted, try unmounting the card and then remove it. See how your phone behaves without the SD card in it. There are some cases where random shutdowns are attributed to a corrupted SD card, so removing it may be helpful too.

Other options

For more advanced solutions and official recommendations, contact your device carrier or Huawei Support. Let them know of what exactly had transpired or how your Mate 10 Pro ended up having such an issue. Alternatively, you can have your phone diagnosed by a technician instead. You can take your phone to the nearest Huawei authorized service center in your area for further hardware assessments. If necessary, avail for service warranty.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How To Fix Samsung Galaxy S4 That Won’t Turn On [Troubleshooting Guide]

Samsung Galaxy S4

We receive hundreds of emails each day from Samsung Galaxy S4 owners and the most common problem is that the phone won’t turn on. There’s no easy way to determine what the cause really is nor is there an ultimate solution to fix it immediately. That is why for this specific issue, we provide troubleshooting guides depending on a situation or the user’s description of the problem.

If the phone refuses to turn back on, it is most likely an accessory or hardware issue. That’s why we always begin our troubleshooting in determining whether it’s a battery or charger issue. And then we proceed by trying to boot the phone in “other modes” such as Safe Mode and Recovery Mode just to know if the device can still power itself up. The following steps will guide on what to do to attempt to fix this problem.

Before we go any further, I just want to say, especially to those who have just tuned in, that we offer FREE online Android support. You can tell us your problem as long as it is Android-related. You may send the details to our Android Issues or post on our Facebook wall and Google+ page. We can’t guarantee to respond to your emails but rest assured we read every single one of them. So, there is a big chance we will include your concern in our future posts. I also suggest you visit our Samsung Galaxy S4 Troubleshooting page as we made an index of all problems we addressed in the past and I can tell you, we addressed more than 500 issues already.

Now, back to our troubleshooting, please follow these steps.

Step 1: Perform Soft Reset On Galaxy S4

When you hit the power button and the phone doesn’t respond, take the back cover off and pull the battery out. Press and hold the button for 1 minute to drain off electricity that is stored in capacitors and other electronic components inside. Now place the battery back in and attempt to turn Galaxy S4 on.

This is a very effective troubleshooting procedure. If your phone just turned off for no apparent reason and refused to turn back on, try this. We’ve a lot of received emails saying thanks for having them informed about this procedure.

Don’t worry, all your data, files, apps and contacts will remain untouched when you do this.

Step 2: Let Galaxy S4 Charge For 10 Minutes

In case the phone didn’t turn on after you did the sort reset procedure or it didn’t respond when you hit the power button, there is a chance the battery is all drained out and there’s no power left to fire up even the screen. Plug the connector in to the phone and the charger to the wall socket. I would assume that you’re using the original Samsung charger for the device. If not, then at least, you’re using a charger that works.

The phone should display the usual charging icon or the LED notification glows red. If not, just leave the phone be for, at least, ten minutes. There are times when the battery is all depleted that the charging icon or the LED will respond after a few minutes.

After, at least, ten minutes of charging, touch the phone to know if it heated up during the process. If so, we are now looking at a possible battery or USB charging port issue and I suggest you immediately bring the phone to a tech because it’s dangerous to continue charging the phone that heats up like crazy when plugged in.

Of course, if the phone didn’t heat up or it did minimally, hit the power button to see if the phone would boot up. If it won’t respond, try several times then proceed to the next procedure.

Step 3: Boot Galaxy S4 In Safe Mode

You may have already known that booting the device in safe mode will temporarily disable all third-party apps. That’s not we’re trying to accomplish here. Instead, we simply want to know if the phone could successfully boot up in “other” modes. This will rule out the possibility that it is a battery and/or hardware issue. Here’s how you boot S4 in safe mode:

To boot the Galaxy S4 to safe mode, follow this:

  1. Press and hold the Power button.
  2. Once the Samsung Galaxy S4 logo appears on the screen (assuming the phone responds to Power key press), release the Power button.
  3. As soon as you release the Power button, press and hold the Volume Down key.
  4. Continue holding the Volume Down key until the phone has completed the reboot process.
  5. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the phone would boot up successfully in safe mode, there is a big chance the problem can be fixed. Start by restarting the phone to see if it would boot up normally.

In case the phone couldn’t boot up in safe mode or stuck on boot logo when you restarted it, proceed to the next procedure.

Step 4: Boot Galaxy S4 In Recovery Mode

This is one of those “other” modes you can try to see if the phone can boot into. If it can, then there are two things you can try. The first one is wiping the cache partition, which deletes all data inside the cache folder, and the second is full factory reset.

To boot in recovery and wipe cache partition, follow these steps:

  1. Press and hold the Volume Up, Home and Power buttons.
  2. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  3. When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  4. Using the Volume Down key, highlight ‘wipe cache partition.’
  5. Press the Power button to select the option.
  6. The phone will automatically restart once cache data are wiped out.

If the phone booted in recovery mode successfully but refused to restart after wiping the cache partition, then try to perform factory reset by following these steps:

  1. Turn the phone off completely. (Remove the battery and place it back in)
  2. Press and hold the Volume Up, Home and Power buttons.
  3. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  4. When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset.’
  6. Press the Power button to select it.
  7. Using the Volume Down button again, highlight ‘delete all user data.’
  8. Press the Power key to select it.
  9. Once the reset is complete, choose ‘Reboot system now.’
  10. Press the Power button to restart the phone.

Of course, the two procedures above can only be followed if the phone booted in recovery mode successfully. However, if it refused to get into recovery, then we are now looking at a probably hardware issue. Time to do what the final step suggests.

Final Step: Let The Technician Check The Phone

You must understand that the first three steps are ways to determine whether the phone can still boot up in other modes successfully. And since it can’t, there’s nothing else left for you to do but seek help from someone who knows your phone inside and out.

The technician will try using a different battery to rule out the possibility that it’s a battery issue. After doing so and the phone still refused to come on, that’s the time he will check on the hardware.

If you’re under contract with your provider, you might want to call them first to know if they can provide a replacement unit.

I hope this simple troubleshooting guide can help you, somehow.

Having problems with your phone that won’t turn on?

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Youtube causes Samsung Galaxy S9 to lag and freeze when opened (easy steps)

Youtube is one of the pre-installed applications in your Samsung Galaxy S9 or any Android smartphone for that matter. There are times when you will encounter problem while using it and it could be just a minor issue with the app itself or it could be just a sign of a more serious firmware issue. We have readers that own Samsung Galaxy S9 units who are complaining about the app that causes their phone to lag and freeze. This phone should work smoothly regardless of the app you’re using. If it lags and freezes randomly, there really could be a problem with it.

In this post, I will walk you through in troubleshooting your Galaxy S9 with some issues with Youtube app. We will try to look into each possibility and rule them out one by one until we can determine what the real issue is and develop a solution that may fix it for good. If you’re one of the owners of this device and are currently having similar problem, continue reading as this post may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

What to do if Galaxy S9 freezes when Youtube app is used

It’s not a common problem but it seems like it just another sign of an app-related issue. There’s also a possibility that it’s due to some inconsistencies with the firmware so we really have to do some troubleshooting procedures to be able to determine what the problem is and what needs to be done to fix it. That said, here’s what I suggest you do about this problem…

First solution: Use Youtube while your phone is in safe mode

Youtube is a pre-installed app and it may be linked to other apps you downloaded from the Play Store especially ones that offer video sharing. It is possible that when Youtube is opened, other apps that use its service also run in the background and do their thing and that might be the reason why your phone freezes. Try to disable all third-party applications and use Youtube to know if the device still freezes or not. To be able to do that, you just have to run your device in safe mode and this is how you do it:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

If Youtube works perfectly while your phone is in this mode, then it confirms our suspicion that there’s an app that causes the problem. Find that app and uninstall it from your device. Here’s how you do that:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

However, if your phone still freezes when Youtube is used even in this mode, then the problem could be in the firmware. Try the next solution.

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Second solution: Clear cache and data of Youtube

This will bring the app back to its default settings or configuration so if the problem is just limited to the app, then this procedure will fix it. You won’t lose any of your files by doing this and it’s also safe for your data:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Youtube.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.
  9. Reboot your phone to refresh its memory.

After doing this and the app still crashes, then it’s possible that the problem is with the firmware and try doing the next solutions.

Third solution: Delete system cache

It’s always possible that the cause of this problem are some corrupt system caches. These are small files created by the firmware so that all apps and services will run smoothly on your phone. When some of them gets corrupted or become obsolete, performance issues may occur including crashing of some apps. To rule this possibility out, you need to do this:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the app still crashes after this, then you will have to do the Master Reset to fix it because clearly now, it’s a firmware issue although it’s still a minor one.

Fifth solution: Perform the Master Reset

If this is just a problem with the app or firmware, then a reset will fix it. However, make sure you make a backup of your important files and data as they will be deleted. After which, follow these steps to to reset your S9 Plus:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope we’ve been able to help you with this article. If you have other problems you want us to help you with, then feel free to contact us or leave a comment below.

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