What to do if Galaxy A50 mobile data switch is greyed out

When a certain service on your Galaxy A50 is disabled, the problem can be due to a glitch. Glitches happen all the time and when they do, various issues may occur and this can be one of them. We have readers who reported that the mobile data switch on their phones is greyed out. Meaning, they can neither turn it on nor off because it just won’t respond. 

Issues like this are often due to a firmware issue but it does not necessarily mean it’s serious. The fact is we’ve already encountered similar issues in the past wherein other services also seemed disabled. The good news is you can fix it by doing some basic troubleshooting procedures and that’s the purpose of this post. Continue reading to know more about this problem and learn the best solution for it. 

Troubleshooting a Galaxy A50 with greyed out mobile data switch

In this post, we will consider all possibilities as to why the mobile data switch is disabled or greyed out on your device and we will rule out all those possibilities one after another until we can determine the real problem. That way, we can formulate a solution that will help us in fixing this problem. With that being said, here’s what you have to do about it: 

Restart your phone in Safe Mode

The purpose being is that you need to know if this problem happens even when all third-party applications are disabled, because if not, then it means that it’s caused by an app that you’ve downloaded and installed. If this is the case, then the problem is pretty easy to fix. Now, here’s how you restart your Galaxy A50 in Safe Mode: 


  1. Press and hold the Power key until options show. 
  2. Tap and hold the Power off option until it changes into Safe Mode. 
  3. Tap the Safe mode icon to restart your device.
  4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen. 

When in safe mode, try to access the mobile data settings and see if the mobile data switch is still greyed out. If it works properly in this mode, then it’s confirmed that the cause of the problem is a third-party app. This is what you need to do next: 

  1. Restart your phone normal to boot into standard mode. 
  2. Remember the apps you installed about the time when you first noticed the problem.
  3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down. 
  4. Tap the Settings icon on the upper-right corner. 
  5. Scroll to and then tap Apps. 
  6. Find and tap suspected app. 
  7. Tap Storage. 
  8. Touch Clear data and tap OK to confirm.
  9. Tap the back key once and then touch Uninstall. 
  10. Confirm that you want to remove the app from your phone. 

However, if the mobile data switch is still greyed out even in safe mode, then move on to the next solution. 

RELEVANT POST: How to fix Ten Common Network or Connection Issues with Galaxy A50

Reset all the Settings on your phone

Another possibility that we have to look into is the chance that this issue may have been caused by some incorrect settings. So the next thing that you need to do is to reset all the settings on your device. This procedure does not delete any of your files but it has been proven effective in fixing problems that may have occurred without apparent reason or cause. This is  how you do it: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and tap General management. 
  4. Touch Reset. 
  5. Tap Reset settings. 
  6. Tap the Reset settings button. 
  7. If prompted, enter your PIN, Password or Pattern. 
  8. Finally, tap Reset.

After the settings reset, try to see if the mobile data switch is still greyed out. If it is, then it’s time to troubleshoot the firmware. 

ALSO READ: Samsung Galaxy A50 turned off by itself and won’t turn on

Wipe the cache partition of fix disabled mobile data switch

Wiping the cache partition will replace the old system cache with a new one. It’s a very important procedure because corrupt system cache may cause various performance and firmware issues, and that might be the case here. You don’t have to worry about your data though because they won’t be deleted. Here’s how you do it: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A50 logo shows, release the keys.
  4. Your Galaxy A50 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Once the reboot is finished, try to see if the mobile data switch is not enabled. If the problem remained, then move on to the next solution. 

ALSO READ: Step by step Guide in fixing Samsung Galaxy A50 that keeps freezing

Master reset your Galaxy A50

As long as the firmware of your device has not been modified in anyway, a master reset should be able to fix this problem. Apparently, if you reach this far, the problem is with the firmware and this procedure is all you need to do to fix it. 

However, prior to the reset, make sure to create a copy of your important files and data as they will be deleted. After the backup, remove your Google account so that you won’t be locked out. When ready, follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A50 logo shows, release the keys.
  4. Your Galaxy A50 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After the reset, set up your phone as a new device. 

I hope that this troubleshooting guide has been helpful. Thanks for reading. 


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