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Email Has Stopped

How to fix Samsung Galaxy S6 “Unfortunately, Email has stopped” error and Exchange problem [Troubleshooting Guide]

  • Read and understand why the error “Unfortunately, #Email has stopped” shows up on your #Samsung Galaxy S6 (#GalaxyS6) and learn how to troubleshoot your device when it happens to you.
  • Learn how to troubleshoot your device that no longer plays the notification sound when new email messages are received.

Apps crash all the time even with high-end smartphones like the Samsung Galaxy S6. One process may have encountered conflicts while running, which could affect the performance of the app itself that uses in. In this post, I have addressed a couple of issues. The first one is about the error message “Unfortunately, Email has stopped” that may pop up when the owner tries to check his/her emails. While it specifically mentions Email, the error actually speaks about the Email app and not the “email” in general.

The second problem is still related to email but it’s actually more on the app side than the email itself. It’s about the notification sound that won’t play when messages come in. It may seem like a complex problem but it actually is not, nevertheless, it’s an issue that needs to be addressed. So, read on to learn more about these problems and see if the solutions or troubleshooting guides we suggested here work for you.

If you have other issues with your Galaxy S6, however, drop by our troubleshooting page for we have already answered a lot of problems with this phone. There could already be existing solutions to your problems on our site so try to find issues that are similar with yours. If our solutions don’t work for you or if you can’t find something similar with your concern, then feel free to contact us by by filling up our Android issues questionnaire.

How to troubleshooting Galaxy S6 that shows “Unfortunately, Email has stopped” error

As I mentioned earlier, this problem is actually more on the app problem than an email issue only that the name of the app is Email, the stock client on your phone. While it’s a pre-installed app, it also crashes from time to time depending on how well the phone’s performance is. When the error pops up, it doesn’t necessarily mean it’s a serious problem. In face, errors like this can easily be fixed by basic app troubleshooting and that’s what I want you to do below.

Step 1: Reboot your phone first before doing anything else

Some firmware and hardware glitches may cause the phone to freeze, hang, lag, which may also affect other apps. When this happens, some apps may crash and leave errors like this while in other cases, apps just closes without warning.

Minor glitches can be fixed by a reboot most of the time, although there are also glitches that need more complex troubleshooting procedures to be fixed. However, you don’t have to go that far in order to learn if it’s a minor problem or not. So, reboot your phone before doing any other troubleshooting. If the error disappeared, continue observing your phone as it may re-occur in the future. However, if it remained, then continue with the next step.

Step 2: Restart your Galaxy S6 in Safe Mode and use the Email app

While the Email app is pre-installed, it’s still possible that a third-party app is causing it to crash. Therefore, it is necessary to isolate the problem immediately to know if third-parties have something to do with this problem or not. Just restart your phone in Safe Mode and open the app to see if it still crashes. If doesn’t then, you need to find the third-party apps that cause the problem. Start your search from recent installations or apps that use the Email. On the other hand, if the error still shows up, then troubleshoot the app itself. This is how you boot up your phone in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in Safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Step 3: Reset the Email app by clearing its cache and data

You may lose all your emails if you did this especially if they’re automatically being downloaded to your phone and deleted from the server, however, you really don’t have much of an option here since you cannot open the Email app to backup your messages. Anyway, here’s how you reset the Email app:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Email.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

You will have to setup your email account after doing this, which means that you need your login credentials as well as the server settings. If the app still crashes, though, then the next step might help.

Step 4: Delete the system cache so your phone will create new ones to replace them

The system cache can easily get corrupted. When it occurs and the phone continues to use them, glitches and errors may occur that may also result in the crashing of the apps characterized by errors like this. Caches can be deleted without adverse effects on the performance of the phone. In fact, when you delete them from time to time, the performance of your device may improve and simple app issues might be fixed. With that said, I need you to follow the steps below in an attempt to fix this issue. Don’t worry, it’s safe and easy to do:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After the phone has successfully rebooted, open the email app again to see if the error still occurs and if so, then you have no other choice but to reset your Galaxy S6.

Step 5: Master Reset your device to bring it back to its default configuration

Your data and files would be deleted if you did this so you take time backing them up to make sure no important data would be lost. This procedure comes at the end because of the hassle it entails especially in backing up important data on your phone and that’s just half of it as you will have to set the device up again after the reset. However, you seem to have no other choice as of the moment. The following is an effective way to reset your phone:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

For issues like this, a reset is enough to fix them.

Galaxy S6 not playing the notification sound when emails come in

 

Question: I’m trying to connect my work email account (not Exchange) with my phone (Samsung Galaxy S6). I’ve tried the stock email app and a 3rd party app called TypeApp. They both sync, but neither will give me notifications. I have the notifications set in the apps and in the Application Notifications in the phone settings to give me push notifications with a sound, vibrate, and LED blink. None of that is working. I don’t know where else there could be a setting that would prevent the notifications from coming through. TypeApp has 2 options for notifications – Push or Fetch. I’ve tried both and neither work. I’m at a loss! – Shena

Solution: Hello Shena! It’s  a good thing that you’ve done changing the notification settings to make sure that it’s not silent or mute. I know it’s really annoying to have “deaf” device but, we’ve received related complaints from our readers. There are several factors to consider that trigger this issue.

The best thing that you should do is to narrow down the problem by performing some basic troubleshooting procedures on your device. In this way, you can make sure that device is not experiencing any software or firmware issues. Is this a new device? Is this the first time that you encounter this issue? If so, then we recommend following the troubleshooting steps below.

Step 1.Boot your phone on Safe mode

This procedure won’t fix the issue but to help you figure it out if there are apps responsible that makes the notification ringtone not working.  While in this mode the device will temporarily disable all third-party apps and only the pre-installed apps will run on the system.  

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in Safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Try using your device in a normal way, like checking your emails and change the notification settings if you have to and see if the notification sound is fixed when receiving messages. If not, then proceed to the next step.

Step 2: Check individually each app if the notification was disabled

There’s another way to determine the issue and fix it, the first one is to change the volume controls under settings, in this case you’ve already done it. And the other is to check the notification under application manager.

Here’s how to enable/disable the individual app notification:

  1. Go to Settings
  2. Tap Applications
  3. Tap Application Manager
  4. Search for the app you want to enable/disable notification (e.g. TypeApp)
  5. Once located, tap it
  6. Look for a checkbox that named like “Show Notification”
  7. Tap it to put a green check on it and vice versa.
  8. Then if your done, go back to the main screen

You can go ahead and try sending an email yourself to make sure that notification sound is enabled. If so, then do this to all the apps that you wanted to enable the notifications.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S8 Plus keeps showing “Unfortunately, Email has stopped” error [Troubleshooting Guide]

Some of our readers who just bought the new Samsung Galaxy S8+ are complaining about the error message “Unfortunately, Email has stopped” that shows up when they try to read incoming emails or compose a new one. It’s a very annoying problem since it affects the capability of the phone to send / receive emails messages and for those whose job includes reading of emails in the morning, you really can’t afford to have this problem.

We only have to do a couple of things in this troubleshooting guide for us to know if the problem can be fixed on your end without much of a trouble because usually, this kind of problem is a simple one. If, after our troubleshooting, the error still shows up, you have no other choice but to bring it back to the store and probably request for a replacement. So, if you own this new device and are currently bugged by the same error, continue reading so you would know what to do about it.

Now, before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

How to troubleshoot Galaxy S8+ with “Email has stopped” error

This is just going to be a quick troubleshooting guide as we simply have to find out if the problem is as simple as the typical app issue or due to incorrect settings. That said, here’s what you should do if you encounter the “Unfortunately, Email has stopped” error on your Galaxy S8 Plus…

Step 1: Clear cache and data of the Email apps

We have to go after the app that’s crashing and in this case, it’s Email. Reset it by deleting its cache and data but please note, your emails will be deleted when you do this and you may never recover them back especially if they’ve already been deleted from the server after being downloaded into your phone.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Email in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After doing this, you may have to setup your email account again and if the error still shows up, try the next step.

Step 2: Boot the phone in Safe mode and open Email

While this doesn’t fix the problem, it’s important we try to do this to know if the problem is caused by a third-party app. Try to go through the steps below and then open the Email app once you reached the safe mode to know if the error shows up while in that state. Here’s how you boot your phone in this mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

If the error still shows up, then do the next step.

Step 3: Perform the Master Reset on your Galaxy S8+

This is the last resort. If the problem isn’t fixed by this, then you really have to get it replaced. But before anything else, make sure you make a backup of your files and data as they will be deleted. Then, disable the Factory Reset Protection (FRP) or anti-theft feature on your phone so you won’t be locked out after the reset.

This is how you disable FRP on S8 Plus…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap 3 dot icon.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

And this is how you reset it…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If all else fails, return the phone and have it replaced.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy J3 that’s showing “Unfortunately, Email has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, Email has stopped” is a notification that the app has crashed. More often than not, this error is a representation of an app problem but there were cases that prove otherwise. I will tackle this problem in this article and the focus of our troubleshooting is the Samsung Galaxy J3, an entry-level smartphone that received quite satisfactory reviews from its users.

I will walk you through in troubleshooting your J3 with the “Email has stopped” error. We will try to rule out one possibility after another until we know what the problem is all about, what’s causing it and what needs to be done to fix it. So, if you own this great phone and are currently having issues with one of the apps, then continue reading below as this post may be able to help you.

Before we jump right into our troubleshooting, if you have other issues, drop by our Galaxy J3 troubleshooting page for we have already addressed many issues with this phone since we started supporting it. Try to find problems that are similar with yours and use the troubleshooting procedures or solutions we suggested. Should you need further assistance from us, fill up our Android issues questionnaire and hit submit. Don’t worry, it’s free.

Troubleshooting Galaxy J3 with “Unfortunately, Email has stopped” error

Problem: Hey guys. I hope you can read this. I have an issue with my phone as it keeps saying “Unfortunately, Email has stopped” whenever I try to open the app. When I tap on it, the phone may spend about a minute trying to connect to the servers but in the end, the error shows up. Not sure what’s happening, I don’t want to mess up my phone even more especially that I have a lot of emails. Help me please.

Troubleshooting: Based on your description, it appears to me like the problem has something to do with the settings of your email, although it’s also possible a third-party app is also causing it. That said, here’s what you should do:

Step 1: Boot your phone in Safe mode and open Email

We just have to know if third-party apps have something to do with this problem, so this is the best thing to do for now.

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

While in this mode, try to open the Email app to see if the error still shows up. If it doesn’t, then there’s a third-party app you need to find and uninstall as it’s interfering with your phone’s normal operation:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the problem still occurs even in safe mode, then do the next step.

Step 2: Clear the cache and data of the Email app

The error message specifically mentions the app so we need to go after that app as it is also the one triggering the problem. Be warned, however, that all email messages you’ve downloaded in your phone will be deleted so you better make a backup. After which, follow these steps to reset the app:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

You may have to setup your email account after this to test it out. But if the error still shows up either before or after you’ve setup your account, then move on to the next step.

Step 3: Reset your Galaxy J3

For this problem, a reset will surely fix it, unless the problem is with the server settings. So, make sure you backup your files and data, disable anti-theft and then reset your phone. Try to setup your email without installing anything yet and if the error still shows up after that, call your company’s IT department and double-check the server settings in your phone.

How to disable Factory Reset Protection on Galaxy J3

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to reset your Galaxy J3 via Recovery mode

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

How to reset your phone from Settings menu

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back key twice to return to the Settings menu, then tap General Management.
  8. Tap Reset.
  9. Tap Factory data reset.
  10. Tap Reset device.
  11. If you have screen lock turned on, enter your PIN or password.
  12. Tap Continue.
  13. Tap Delete all.

I hope this helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S7 “Unfortunately, Email has stopped” error [Troubleshooting Guide]

Email is the native #email client on your #Samsung Galaxy S7 (#GalaxyS7). Needless to say, it’s a pre-installed app embedded in the firmware and connected to other apps that offer email sharing features. The error “Unfortunately, Email has stopped” is referring to the app that crashed for some reason.

Galaxy-S7-email-has-stopped

What we’re trying to accomplish in this post is to discover what the cause is, what triggers the error and how to fix it. Before we go any further, I will list down the possible causes of this error:

  • The email app suffered a minor glitch that led to a crash
  • The firmware suffered a minor glitch that force closed apps including the email client
  • The app couldn’t access the servers and to prevent more conflicts the system shut it down
  • Another app that is connected to the Email client crashed and affected its normal operation

Now that I presented to you the possible causes, you may already have some ideas on how to fix this problem on your own but if not, then continue reading to learn how to troubleshoot it. At the later part of the post, I included some problems sent by our readers that are related to this problem.

For those who have other concerns, visit our Galaxy S7 troubleshooting page. We already addressed a lot of issues since the release of this phone and we may already have answered your questions. If so, try to use to solutions we provided if they apply to you. If you need help or if you have other problems that you can’t find in our TS page, then you may contact us by filling up this form.

Troubleshooting “Unfortunately, Email has stopped” Error

First of all since we don’t know what caused this problem, we will have to assume that we’re just dealing with a simple app crash and the subject of our troubleshooting is the email app.

Step 1: If it’s the first time the error occurred, reboot your phone

It’s a very simple procedure but it’s very effective against issues that occurred without apparent reason. So, if this is the first time you encountered this error message, reboot your phone before anything else.

This procedure is safe and we don’t have to change anything with your phone.

Step 2: Verify you have an active internet connection

Regardless whether you’re using a company email or the free service like Gmail and Yahoo mail, the email app needs an active internet connection to access the servers and download the messages.

There are times when the email app takes too long to access the servers and the system shuts it down to minimize memory load. This problem occurs when the servers are responding very slowly, your internet connection is very slow, or your connection intermittently cuts off.

To verify if you have an active internet connection, open the web browse and visit some websites. You may also try to download apps from the Play Store.

Step 3: Clear the cache and the data of the Email app

After you’ve rebooted your phone (countless times) and verified you have an active (and fast) internet connection and the problem still occurs, it’s time you went after the app.

Now, all your email messages will be deleted (if you’re using POP3) if you follow the procedure below. So, back them up before you troubleshoot the email app. If, however, you’re using IMAP configuration, then you don’t have to worry about your emails as they’ll remain in the server.

Please note that you’ll also have to setup your email again after clearing the cache and data. So, make sure you have a copy of the server settings especially if you’re using a company email.

After you’ve backed them up, here’s what you need to do…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Email.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

After you’ve cleared the cache and data, open the Email app to see if the error still pops up. If there’s really a problem with the app or the firmware, then the error should pop up even if you haven’t setup your account yet. If there’s no error message, try to setup your account. We received reports that some owners encountered the problem after setting up their email and if this is your case and you’re using a company email, you need to contact your IT department and seek for their assistance. I’m sure they can do something about it.

Step 4: It’s time to troubleshoot the firmware over the Email app issue

In case the error shows up after you’ve cleared both the cache and data, then it’s obvious the problem is with firmware itself. We need to probe further if third-party apps have something to do with it. So, try booting your phone in safe mode first and see if the error still pops up:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

At this state, if the error shows up, the it’s confirmed the problem is with the firmware level, otherwise, all you need to do is find the app that’s causing it and uninstall it.

Now, if the problem is with the firmware, you need to delete the system caches by following the steps below. Don’t worry, none of your apps, data and files will be lost…

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Wiping the cache partition will force the device to create new caches that’s compatible with the current system. If you haven’t done it before and you recently downloaded an update, it could be that some caches got corrupted. Clearing them will fix the problem.

Step 5: Your last resort is to perform the master reset

If all else fails, this is what you’re going to do. I understand if you’re hesitant to do it but you don’t have much of a choice at this point if you really need the email app to work. So, backup your data including your files, photos, videos, music, etc., then follow these steps:

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

After the reset, build your phone from scratch again.

Other Related Problems from our Readers

Continue reading to learn more about the problems our readers reported that are related to the error message mentioned above.

Q: “My Galaxy S7 keeps popping up an error about the email that stopped working. I’m sure this issue started after an update that downloaded by itself. I just want my email to work again because it’s important to my job. What can I do to fix this?

A: I believe it’s just a minor firmware issue caused by the recent firmware. So, for this, without losing your emails, try to follow the procedures in step 4. I think that’s all you need to do to fix this.

Q: “I setup my Google email but a couple of days ago I started getting the error “Unfortunately, Email has stopped.” What gives? I never had this problem before. Can you help me please?

A: Just like the previous problem, I think it’s a minor firmware issue and can be fixed by following the procedures in step 4. But since you’re using Gmail, I suggest you use the official Gmail app from the Play Store instead of the Email app in your phone to prevent problems like this in the future. But it’s your phone, so it’s up to you if you follow my suggestion or not.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S7 Edge showing “Unfortunately, Email has stopped” error after Nougat [Troubleshooting Guide]

Samsung Galaxy S7 Edge (#S7Edge) owners have been anticipating for the roll out of the Android 7 #Nougat update for their phones, however, not everything is smooth sailing after the installation of the new firmware since many of our readers contacted us about the issues with their phones. While I’ve already addressed some of them, there are still things I need to tackle for the benefits of those who emailed us for assistance.

In this post, I will address and error message that concerns your use of the email app. The error says “Unfortunately, Email has stopped” and while it’s obvious that the Email app is the one crashing, we have to troubleshoot your device to know if there are other factors that caused the error to pop up. There are other apps that may also cause pre-installed apps to crash and so we have to determine that as well.

But before we jump right into our troubleshooting, if you happen to find this page because you own the same device but are looking for a solution to a different issue, then try to visit our troubleshooting page for we have already answered hundreds of issues reported by our readers before. Find ones that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, contact us by simply filling up our Android issues questionnaire.

Troubleshooting Galaxy S7 Edge Nougat that shows “Unfortunately, Email has stopped” error

The purpose of this troubleshooting guide is for you to know more about the error message, how it occurs, what causes it and what needs to be done to get rid of it. I will walk you through in this guide so it would be easier for you to go through this. But before we proceed, here’s one problem from our reader that best explains this issue…

Problem: I have been following your blog since I bought a Samsung Galaxy S5 a couple of years back and it always helped me with some problems with my phone. I upgraded from S5 to S7 Edge and so far, I’ve only encountered two issues with it. Overall, my experience with this device has been great, recently however, I’ve been bothered by this problem. There is an error message that keeps popping up every time I receive a notification about an email. When it happens, an error which says “Unfortunately, Email has stopped” shows up and I have to hit OK. When I try to open the Email app, sometimes I’m greeted with the same error but most of the time the app would just open but the same error would show up when I view a message. Of course, I have to hit OK to get rid of the error but the app closes with it and the cycle repeats. I don’t know if you guys have encountered this issue with your S7 Edge but if you did, please let me know how I can get rid of this error message for good. Thank you and more power to your blog!

Troubleshooting: The first thing that we have to consider in troubleshooting this problem is the fact that your phone has recently been updated to Android 7 Nougat. It appears to me that the error only started bothering you after the installation so this is how you troubleshoot your device.

Step 1: Delete the system cache as it might have been corrupted

Firmware updates, while they usually bring fixes to bugs and known problems, have a tendency to corrupt some caches, data and other system files during installation. System caches, on the other hand, become obsolete automatically when a new update is installed but the new firmware may still use those old files and that’s when issues occur. To rule this possibility out first, you have to boot your phone up in recovery mode and then wipe the cache partition:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

For firmware-related issues that occur after an update, this procedure is very effective but there’s no guarantee the problem will be fixed. So, if it remained, then try the next step.

Step 2: Boot your phone up in Safe Mode and try to view an email message

We are now trying to rule out the possibility that one or some of your downloaded apps is causing the problem that’s why we need to start your phone with all third-party apps temporarily disabled. It’s possible that one of the apps that’s using the services of the Email app keeps crashing and also results to this problem. This is how you boot your phone up in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

While in this state, try to open the Email app and view a message just to try to trigger the error. If it doesn’t show up, compose a message and send it to your own address to see if the error pops up when your phone notifies you of an incoming message. If the error won’t show up, then you have to find the app that’s causing it. First, clear the cache and data of suspected apps and if that won’t work, then uninstall them one by one until the problem is fixed.

How to clear app caches and data on S7 Edge

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch suspected app.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

How to uninstall an app from the S7 Edge

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch suspected app.
  6. Tap Storage.
  7. Tap Uninstall.

You may have to reboot your phone in normal and safe modes back and forth to know if the problem got fixed or not.

Step 3: Reset the Email app as it might just be an issue with the Settings

When an app is taking so long to execute a function or pull data from its servers, an error like this may occur as the system will automatically force close an app that’s taking so much RAM or resources. The same thing may have happened here–the Email app may be taking so long to pull down data from the servers. So, in this step, I want you to reset it by clearing its cache and data:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Email.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

You may have to setup your account after this so make sure you enter the correct server settings especially if you’re using a corporate email address.

Step 4: Reset your phone to bring it back to its factory default settings

After doing the first three steps and the problem remained or if the Email app still crashes, you really don’t have much of an option except a reset. This procedure will most likely fix the problem but there’s a catch; you will lose all your files and data if you didn’t back them up. So, make sure you copy or move your important files from the phone’s internal storage to your SD card or computer before the reset.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After the reset and the problem still occurs, you have to have a technician check your phone for you as the firmware may need to be reinstalled.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S7 Edge built-in email client keeps crashing [Troubleshooting Guide]

Your Samsung Galaxy S7 Edge has to built-in email clients this is due to Google’s mandate to Android phone manufacturers to always include some of its apps. All Android devices have the Email app being the built-in client but Google wanted Gmail to be included as well.

But in this post, I will tackle the issue involving the Email app on your S7 Edge that keeps crashing and characterized by the error message “Unfortunately, Email has stopped.” It’s not clear, at this point in time, why the error appears. While we can logically say the problem is with the Email app, there are other factors we have to consider in order to fully understand why this problem occurs.

If you have this phone and are currently bugged by a similar problem, read on to learn how to troubleshoot your phone. While we don’t guarantee that the problem can be fixed, at least as the owner, you can do something for your phone in a bid to make it work again.

All other problems I tackled here either started without any cause or after a firmware update. If you’ve already contacted us before regarding a similar issue, browse through the problems below to see if your concern is included. If not, then visit our S7 Edge troubleshooting page and find related issues. Feel free to use our solutions and troubleshooting guides to fix your problem. If you need further assistance, you can always contact us by filling up our Android issues questionnaire. Make sure you include the details of the problem.

Troubleshooting Galaxy S7 Edge that has the error “Unfortunately, Email has stopped”

The purpose of this troubleshooting guide is for us to know what the problem is all about, what caused it and what needs to be done to fix it. Again, there’s no guarantee of a fix but that let it not stop you from doing something that might just make your phone work again. Before we jump to our troubleshooting, however, here’s one of the messages we received from our readers regarding this problem…

Problem: Hello guys. I own a Galaxy S7 Edge and recently it was updated to the Nougat version I think. After the update, however, I could no longer check my email due to the error that keeps popping up. It says “Unfortunately, Email has stopped” and it keeps showing up whenever I try to view an email or compose one. Is there something you can do about this?

Troubleshooting: Frankly, there’s nothing we can do about it but there’s something YOU can do. We’ll suggest things you can try here so read on.

Step 1: Reboot your phone in Safe mode

Let’s try to find out if the problem is caused by one or some of the third-party apps by booting your phone in safe mode. In so doing, you’re isolating problem immediately, so if the error doesn’t show up when in this mode and you can actually send / receive emails without being greeted by the error, then you just have to find the app that’s causing it and uninstall it. Here’s how you boot your phone in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If, however, the problem still occurs, i.e. the error still shows up when you view or read an email, then move on to the next step.

Step 2: Clear the cache and data of the Email app

By doing this, you’re actually resetting the Email app. This can potentially fix the problem considering the error message specifically mentions the app and that it’s triggered by the app itself. The thing is you may lose all the email you’ve already downloaded. So messages that aren’t in your account’s inbox may not be retrieved. Those that are still in the inbox, however, will be downloaded but marked ‘Unread’.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Email.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

After this, try to setup your account and see if the error still shows up.

Step 3: Clear the cache partition so caches will be replaced

After doing the first two steps and the problem still occurs, it’s time you just go after the firmware and wipe the cache partition so that system caches will be replaced with new ones that are completely compatible with the new system.

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 4: Perform Master Reset to bring your phone back to default settings

At this point in time, it’s better that you just backup your files and data and then do the reset to bring the phone back to its original settings. There’s a chance the problem is just caused by a misconfiguration and this is how you do it:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Alternatively, you can just reset your phone through the Settings menu…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

I hope this helps.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy J3 keeps showing “Unfortunately, Email has stopped” error [Troubleshooting Guide]

Samsung Galaxy J3 showing "Unfortunately, Email has stopped" error message
  • Read and understand why a smartphone like the #Samsung Galaxy J3 (#GalaxyJ3) keeps showing the error message “Unfortunately, Email has stopped” when the user tries to read emails or compose one. Also learn how to troubleshoot your phone if this problem happens to you.

Samsung Galaxy J3 showing "Unfortunately, Email has stopped" error message

The error message “Unfortunately, Email has stopped” is basically just a notification telling you that the email client on your phone has stopped or crashed for some reason. It might be due to an issue with the app itself, misconfiguration with the servers, issues with other apps or some problems with the firmware.

This problem has already been happening since Samsung released the first Galaxy device and it’s not the first time we’ve encountered this issue. The fact is we’ve already encountered similar problems with other devices before and many of our readers provided us feedback after they’ve fixed their problems. Read on to know how to get rid of this error message once and for all.

Before we jump right into our troubleshooting, if you have other issues, drop by our Galaxy J3 troubleshooting page for we have already addressed many issues with this phone since we started supporting it. Try to find problems that are similar with yours and use the troubleshooting procedures or solutions we suggested. Should you need further assistance from us, fill up our Android issues questionnaire and hit submit. Don’t worry, it’s free.

Troubleshooting Galaxy J3 with “Unfortunately, Email has stopped” error

The purpose of this troubleshooting is for us to know why this error shows up in the first place, what triggered it and what needs to be done to get rid of it. But before we jump into our troubleshooting, here’s one of the complaints we received from our readers…

Hello. How are you doing guys? I found your website while browsing the web looking for a solution to a problem with my new Galaxy J3. The thing is there is a message that keeps showing up whenever I try to read my emails it says “Unfortunately, Email has stopped.” So, what wrong with my phone? Can this be fixed? Thanks.

Now, let’s move on to our troubleshooting procedure…

Step 1: Immediately isolate the problem by booting the phone in safe mode

Let’s not waste our time here. It’s imperative that we know immediately if the problem is caused by one or some of the third-party apps you may have installed on your device. So, boot your phone up in safe mode and see if the error still shows up.

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If it still shows up, then it might be a problem with the app or the firmware itself, however, if it it’s fixed then you just have to find the app that’s causing the problem and then try to clear the cache and data first and then uninstall if the problem remains. You may have to uninstall more than one app to fix the problem.

Here’s how you reset an app on your J3…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager
  5. Tap the suspected app.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

To uninstall, follow the same steps but hit uninstall.

Step 2: Clear the cache and data of the Email app

Assuming the problem still occurs in safe mode, it’s now safe to assume that the problem is either with the app itself or the firmware. So the next thing you have to do is reset the Email app. This will delete all messages downloaded into your phone and you will have to setup your account after. Make sure you have the copy of the server settings and if you want to backup your messages then so do prior to these steps:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager
  5. Tap the Email.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

After this, setup your account and try to see if the error still shows up and if so, move on to the next step.

Step 3: Try to delete the system caches as they may have been corrupted

After resetting the email app and the error still shows up, it’s time to go after the firmware as it might just be a minor issue. It could be that some of the caches got corrupted and affected the phone’s performance as well as the operations of other apps. In this step, try to delete the system caches by wiping the entire content of the cache partition. Here’s how…

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If the problem still shows up, the next step will surely fix it.

Step 4: Perform the Master Reset procedure on your phone

This error message is actually a minor problem. In fact, you can work around it by installing third-party email clients. This step will reset your device back to factory defaults and delete all your important files and data. So, if you don’t want to do this, I suggest you use other email apps but if you’re into making your phone work perfectly again, then backup your files and data and then follow these steps:

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Volume Up button and then press and hold the Home key. While holding both, press and hold the Power key.
  3. When the Android logo appears on the screen, release all three keys. It may take a minute before the Android recovery screen appears.
  4. While on Android recovery screen, use the Volume Down key to highlight options, in this case, highlight the option ‘wipe data/factory reset.’
  5. Press the Power key to choose the highlighted option.
  6. Press  the Volume Down key until ‘Yes — delete all user data’ option is highlighted.
  7. Press the Power key to confirm the reset.
  8. Once the reset is complete, press the Power key to choose ‘Reboot system now.’
  9. The phone will restart a little longer than usual and the reset is finished.

I hope this helps.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 8 keeps showing “Unfortunately, Email has stopped” error (easy fix)

The error message “Unfortunately, Email has stopped” is bugging some of our readers that own the Samsung Galaxy Note 8. Well, the error means that the default email client has crashed but it doesn’t tell the users why or how it occurred. That’s what you need to find out to continue using the app. It could be due to an issue with the app or the firmware since Email is pre-installed and is embedded in the system.

In this post, I will walk you through in troubleshooting your phone with this kind of problem. We will try to consider every possibility and rule them out until the problem is fixed and we’ll do it step by step. This isn’t the first time I encountered this issue, in fact, the error has been bugging many of the Galaxy S8 and Note 5 owners. I know a thing or two that will get rid of the error message and make Email work perfectly again. So if you’re one of the owners of the Galaxy Note 8 and are currently having this kind of problem, continue reading as this post may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy Note 8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy Note 8 with “Email has stopped” error


This problem is more annoying than it is complicated because you cannot read or send emails when it happens but it’s not really as complicated as it may seem because based on experience, you can fix this on your own by doing basic troubleshooting procedures. With all that being said, here’s what I suggest you do about this problem:

First solution: Try to reboot your phone before anything else

Many of app-related issues are due to minor issues with the firmware. These issues are what we often call as ‘glitches’ which occur from time to time as smartphones, no matter how powerful they are, aren’t perfect. Among the most common results of a glitch is an app crash and there’s a possibility that this problem is one of those things. So hit the power key and restart your phone. After the reboot and the problem still continues, the next thing you should do is the Forced Restart.

  • Press and hold the volume down and power keys simultaneously for 10 seconds or more.

This procedure refreshes your phone’s memory and reloads all apps, services and core functions. So, if the error is due to a minor glitch in the firmware or the app, the problem should have already been resolved by now. However, if it continues, then move on to the next solution.

Second solution: Find out if it’s caused by a third-party app

The Email application is also used by other services and apps so it’s possible that the reason why it’s crashing is because of the apps that use it. You need to find out if this is really the case because if it is, then the problem is pretty easy to fix–you just have to find which app it is and then uninstall it. To do this, you have to run your phone in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once the phone is already in safe mode, open Email to know if it still crashes or not. If it doesn’t, then you have to find the app that’s causing the problem and then uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the app still crashes even in safe mode, then you have to move on to the next solution to troubleshoot the app itself.

Third solution: Reset Email

A reset in apps means to clear their caches and data. Such procedure will bring the app back to its default settings and configuration and if the problem is only with the app that keeps crashing, then this method is more than enough to fix it. Here’s how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Email.
  4. Tap Storage.
  5. Tap Clear data and then tap OK.
  6. Tap Clear cache.

After this, open email to know if it still crashes or not and if it still does, then you have to troubleshoot the firmware this time.

Fourth solution: Wipe cache partition

App crashes may also be due to some corrupt system caches and the best way to rule out this possibility is to wipe off contents of the cache partition…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Fifth solution: Backup your data and reset your phone

A reset will be able to fix this problem however, you need to backup your files and data as you will lose them and may not be able to retrieve them after the reset. Take time moving your important stuff over to your SD card or computer. After backing up your files, remove your google account to disable the Factory Reset Protection so that you won’t be locked out of your phone after the reset. Once everything is set and ready, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

I hope that our troubleshooting guide and solutions can help you somehow. If you have other concerns you want to share, contact us or leave a comment in the section below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Samsung Galaxy S9 Plus keeps popping up “Unfortunately, Email has stopped” error (easy fix)

The error message “Unfortunately, Email has stopped” on your Samsung Galaxy S9 Plus is a notification that tells you about the default email client that crashed for some reason. It may be due to a minor issue with the app or it could be a serious problem in the firmware that affected one of the pre-installed apps. As you may have already guessed, your email services will surely be affected by this error especially if you’re using the app because you can no longer use it without being greeted with this error.

In this article, I will walk you through in troubleshooting your phone and fix this problem. We will try to determine the reason why this problem occurs in the first place then we will try some procedures that could fix it. We just don’t want to get rid of the error message here, we will also try to make Email app work again. So, if you’re one of the owners of the Galaxy S9 Plus and are currently bugged by a similar problem, then continue reading as this post may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 Plus with “Email has stopped” error


First of all, this problem is not really that complicated. In fact, you may be able to fix it on your own by following our troubleshooting guide. However, if this issue started after you rooted or installed a custom ROM, then you should try to read the changelog of the ROM you installed as there could be some things that don’t work or  you may try to re-flash the stock ROM. However, if this problem started without any obvious reason or cause, then this is what you’re going to do with it:

First solution: Reboot your Galaxy S9 Plus

A reboot should be the first thing you should do to try to fix this problem because it might be just a result of a minor glitch in the app or the firmware. So, hit the power key and restart your device and after which, open Email to know if the error still shows up or if it still crashes. If it still does, I suggest you try doing the Forced Restart:

  • Press and hold the volume down and power keys simultaneously for 10 seconds or until the phone reboots.

This procedure will simulate battery disconnect and refresh your phone’s memory by closing all apps, services and core functions. It’s still very effective in addressing issues that might have been caused by some glitches. However, if the app still crashes after this, then move on to the next step.

Second solution: Find out if it’s caused by third-party apps

There are times when third-party applications cause pre-installed apps to crash so the next thing you should do is run your phone in safe mode to temporarily disable all third-party apps and services. If the problem is fixed or if the error doesn’t show up while in safe mode, then the problem is caused by one or some of the apps you installed. Find which app it is and then uninstall it but first, here’s how you turn on safe mode on your Galaxy S9 Plus:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

While in this mode, open the app to know if it still crashes or not and if the error doesn’t occur, then go on and find out which app is causing the problem and then uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Determining what app is causing the problem is often a challenge to many users. So, you must uninstall apps that you recently installed first or those that you installed prior to the problem.

On the other hand, if the problem still occurs while in this mode, then the problem might be with the firmware. The next two methods are for troubleshooting the firmware.

Third solution: Wipe cache partition

Your phone creates small files that helps in making it run smoother. Those files are called cache. While they are temporary files, when corrupted, they may also cause the phone to have performance-related issues like the crashing of apps. Delete those files so that they will be replaced with new ones and here’s how you do that:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what were deleted will be replaced successfully. So, wait for your Galaxy S9 to become active. Don’t worry, this procedure is very easy and safe to do. If the issue continues after this, then you have to reset your device.

Fourth solution: Perform the Master Reset

A reset will fix any app-related issues and that’s what I want you to do in this section so that the problem you have will be solved. Make sure you make a backup of your important files and data as they will be deleted during the reset process. After the backup, remove your google account from your phone so that you won’t be locked out after the reset. After doing these things, follow the steps below to do the Master Reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that the problem with your device is fixed after this. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix Samsung Galaxy S9 with “Unfortunately, Email has stopped” error (easy steps)

The error message “Unfortunately, Email has stopped” on your Samsung Galaxy S9 is a notification that tells you that the default email client on your device has crashed and no longer works normally. It may be due to a minor issue with the app or a glitch in the system. We don’t know for sure what causes it for now. You need to do some basic troubleshooting procedures to determine the problem and fix it.

The error is actually just one of the signs of app crashes. Another common symptom is when the app closes immediately the moment it’s opened or allows the owner to use it for a few minutes before it closes. Regardless whether you’re having this error message or force closes, the solution I will present to you in this post will be effective. This isn’t the first time we encountered this problem or other similar issues so we already know a thing or two that could help you fix the problem. So, continue reading as this article may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix “Unfortunately, Email has stopped” error on Galaxy S9


Most of the time this problem is limited to the app only so we have to troubleshoot the app that’s mentioned in the error. After doing a couple of procedures and the problem continues, then we will have to troubleshoot the firmware since we’re dealing with a pre-installed application. But based on our experience, this problem is pretty easy to fix so don’t worry about it too much.

First solution: Reboot your Galaxy S9

If this is the first time you’re getting this error message, it’s possible that it’s just a minor firmware or app problem. The first thing you should do is to reboot your phone to refresh its memory. So hit that power key and restart the device. But if the problem continues after the reboot, try doing the Forced Restart which is more effective than the normal reboot as it refreshes your phone’s memory by closing all apps running in the background as well as reloading all core services and functions. To do this, press and hold the volume down button and power key at the same time for 10 seconds or more. After doing this and the problem continues to bug you, then it’s time to troubleshoot the app.

Second solution: Reset the Email app

This is the most effective solution when it comes to apps that keep on crashing. By reset I mean to delete its cache and data which will bring it back to its default settings. If the problem is caused by some corrupt cache or data files, then this should fix the problem as those files will be replaced by doing this procedure:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Email.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.
  9. Reboot your phone to refresh its memory.

At this point, the problem may already be fixed but if it continues to bug you, then try doing the next procedure.

Third solution: Run phone in safe mode and uninstall apps causing the problem

Another important thing you need to do is to determine if this problem is caused by one or some of the apps you installed from the Play Store. You need to run your Galaxy S9 in safe mode to temporarily disable all third-party apps. If the email app runs properly in this mode, then it means there’s a third-party app that causes the problem. You need to find that app and uninstall it but first, this is how you run your device in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Once you already have an app in mind, this is how you uninstall it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

I know it’s easier said than done but try uninstalling apps that use the Email first then those that you installed by the time the error started showing up.

On the other hand, if the error is still showing up while in safe mode, then the problem could be with the firmware. Try to do the next solution.

Fourth solution: Delete system caches

The firmware creates small temporary files to make apps and services run smoothly. However, these files can easily get corrupted and when it happens, performance issues like this may occur. Deleting the caches actually means to replace them with new ones as the system will create new files after those caches get deleted. Now, to delete all system caches at once, here’s what you need to do:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the app still crashes after this, then you will have to do the Master Reset to fix it because clearly now, it’s a firmware issue although it’s still a minor one.

Fifth solution: Backup your files and reset your phone

A reset will fix any app-related problem but we’re always hesitant to suggest this solution because of the hassle you will have to go through in making a backup of your important files and data. However, at this point, you have no other choice so make sure you transfer or copy the data from your phone that you don’t want to lose and then remove your google account from your device so that you won’t be locked out after the reset. Once everything is set and ready, follow these steps to reset your device:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope we’ve been able to help you with this article. If you have other problems you want us to help you with, then feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Samsung Galaxy Note 5 keeps showing up “Unfortunately, Email has stopped” error when an email message is viewed [Troubleshooting Guide]

There are a lot of error messages you may encounter if you’re one of the owners of the #Samsung Galaxy Note 5 (#Note5) and one of them is “Unfortunately, Email has stopped” which speaks about the default email client that stopped working. Whatever the reason why it stopped working is for us to determine so that we would know if there’s something we could do to fix it.

If you own this phone and are currently bugged by this error message or other similar issues, then read on to know why it happens, what needs to be done to fix it or at least, learn how to troubleshoot your phone. Below are a couple of similar issues you might helpful. Click on the link to jump to a specific issue or section.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Try to find problems that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, contact us by filling up our Android issues questionnaire.

Note 5 showing “Unfortunately, Email has stopped” when messages come in

Problem: I set my phone to notify me when new email messages come in. Everything was perfect and then all of the sudden there’s this problem. My Note 5 is showing an error message saying “Unfortunately, Email has stopped” and it pops up whenever new email messages come in. When I try to view the message, the same thing happens, in fact, the error also shows up when I open the app I use for my emails. I upgraded from Galaxy S4 to Note 5 and I’ve also encountered this error before but it was fixed on its own so I don’t really know what to do about this. I am hoping that you guys would share your expertise and take a closer look at my problem. I will be waiting for your response and solutions. Thank you!

Troubleshooting: This error message is basically telling us about the default email client in your phone that crashed for some reason. It doesn’t concern your messages but they will be affected because you can’t open the email client without being greeted by this error. I will walk you through in troubleshooting your Note 5 that has this problem and this is what you have to do…

Step 1: Isolate the problem immediately so you know where to start

It is imperative we know what’s causing the Email app to crash or stop working. There were cases we’ve encountered before wherein third-party email apps caused the default email client to stop working and this is due to conflicts in the system and the apps themselves. To do this, we have to restart your device in safe mode and this is how you do it…

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

You will still be able to receive and send email messages even if your phone is in safe mode so try to trigger this error again to know if it pops up because if so, then we might be facing a problem with the app itself or the firmware. However, if the problem is fixed in this mode, then it’s confirmed that the problem is caused by one or some of your downloaded apps.

Step 2: Reset suspected apps or uninstall them if the problem remains

You do this if the error doesn’t pop up in safe mode because, clearly, the problem is caused by one of the third-party apps. I don’t have a list of apps installed in your phone but if you have downloaded an app that manages your emails or online accounts, then try to go after that one first and this is how you reset the app:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap suspected app.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded messages, login information, settings, etc.

If you’ve recently downloaded some apps and this problem started, then go after those apps and if clearing their caches and data won’t fix the problem, then you should uninstall them and boot your phone in normal mode.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap the app that has issues.
  6. Touch Uninstall, then OK.

Step 3: Reset the Email app by clearing its cache and data

If doing the first two steps didn’t fix the problem, then it’s time that you reset the Email app itself, which is specifically mentioned in the error message. You may lose your emails when you do this but it is necessary that you do this step since it’s very effective in addressing issues of this kind.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Email.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded messages, login information, settings, etc.

Unlike other apps, you cannot uninstall this application if you don’t have root access but even if you do, we still don’t suggest doing it. So, clearing the cache and data is the best thing you can do as far as this app is concerned and if the problem persists, then you should go after the firmware.

Step 4: Delete the system caches by wiping the cache partition off

Since you’ve already done the basic troubleshooting to determine whether the problem is due to your apps or not to no avail, then it’s time to troubleshoot the firmware and the first thing that we have to do is to try to delete the system caches as they may have been corrupted for some reason. But since you don’t have access to them, you need to wipe off the entire directory where they’re saved and to do that, you need to boot your phone in Recovery Mode first and then wipe the cache partition.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After this procedure, try to trigger the error again and if it still pops up, then you don’t have any other choice but to reset your device.

Step 5: Do the Master Reset to bring your phone back to original settings

For this issues, I know the master reset is more than enough to fix it, however, it always comes at the end because there a lot of work to be done to make sure none of your files and data gets lost. Since you’ve already done the procedures that could potentially fix the problem to no avail, it’s time to bring out the trump card but it’s really not a surprise. You may have already done this procedure before and I urge you to do this again to try and fix this problem. There are two ways to do it: one is through the Settings menu and the other through the Recovery Mode but whichever you use, you have to backup files you don’t want to lose…

How to Factory Reset Galaxy Note 5

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

How to Master Reset Galaxy Note 5

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

I hope that this troubleshooting guide helps.

Error “Unfortunately, Email has stopped” pops up on Note 5 from time to time

Problem: I primarily use my phone for emails because my job requires me to respond to emails from our clients and I have to communicate with my boss through email. I have the Galaxy Note 5 provided for by our company and ever since, it didn’t fail until recently when the error message “Unfortunately, Email has stopped” started showing up. When it happens, the email app closes on its own and the email I’m composing when the error showed up won’t be saved in the drafts and that’s what disappoints me because I would have to type the same message over again and my emails are always long. I am not really sure why this is happening let alone know what to do to fix it. So, I badly need your help guys because it seems like the error now frequently pops up and I don’t want that my boss will complain about me being not prompt in responding to him and our clients. Help me please. How do I fix this? Thanks.

Troubleshooting: Basically, the error occurs without giving much of a hint as to what triggered it so we have to determine that to know what to do and to come to such conclusion, here’s what I think you should do…

Reboot in safe mode to know if third-party apps have something to do with it. Again, this will temporarily disable all third-party apps and this will tell us if one of them is causing the problem. Once disabled, they would no longer run in the background and so if one of them is causing a problem, it will be fixed in this mode and in this case, all you gotta do is find the app that’s causing the problem and then uninstall it. You may have to uninstall more than 1 app to fix the problem given that this problem is caused by one of your third-party apps.

Reset the email app while in safe mode and boot up normally. This will also give us answers as to whether the problem is due to a minor app problem or a firmware issue. By reset I mean clearing its cache and data by going to the Settings menu and through the app manager. You may lose all your messages so try to make a backup before clearing the data. After this, you will have to setup your email account again and try to see if the problem still persists.

Wipe the cache partition through the Recovery Mode. This will delete all temporary files created and used by the system. These files are prone to corruption and when it happens and the system continues to use them, performance-related issues including app crashes may occur. The steps on how to do this can be found above in the first problem. You don’t have to backup your data and files when you do this as none of them will be deleted.

Master Reset your device to bring it back to Factory default settings. It’s a necessary step and I suggest you do this after doing all previous steps and the problem remained. However, make sure you backup all your files and data as they’ll be deleted during the process. After this, you will have to setup your phone as if it’s new but don’t install anything yet, instead try to trigger the problem again to know if the error still shows up and if so, then the firmware has to be reinstalled and you need a technician to do so.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge Plus showing “Unfortunately, Email has stopped” error [Troubleshooting Guide]

  • Read and understand why a high-end phone like the #Samsung Galaxy S6 Edge Plus (#S6EdgePlus) keeps showing the error “Unfortunately, Email has stopped” error and learn how to troubleshoot your phone when this happens to you.

Samsung did a good job in altering the names of default apps often used by users. For instance, the email client was named Email, the messaging app named Messages and the web browser was changed to Internet.

These apps are pre-installed but they’re also subject to crashes especially if the phone is currently experiencing firmware related issues. That’s why you’re getting errors like the one we’re tackling here. So, obviously, we will be dealing with an issue with the email client which is characterized by the error “Unfortunately, Email has stopped.”

Read on to understand more about this error message, why it pops up, what caused it and how to deal with it. I will walk you through in troubleshooting your device to get rid of the error and make your phone work flawlessly again.

If, however, you have other issues with your phone, visit our troubleshooting page for we’ve already addressed hundreds of problems with this device. Odds are that there are already existing solutions to your problems and all you gotta do is find the right one that may fix the problem. So, try to find issues that are similar with yours and feel free to use our solutions. If they don’t work or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy S6 Edge+ with “Unfortunately, Email has stopped” error

Hopefully, in this troubleshooting post, we will be able to know more why this error occurred and what triggered it. Once we have that information, we may be able to know what to do next to try and fix the problem. But before we jump right into our troubleshooting, here’s one of the messages we received from our readers regarding this error…

Problem: There is an error that keeps showing up on my phone, it says “Unfortunately, Email has stopped” which hinders me from reading my received messages as well as preventing me from composing a new one because every time I open the notification, that error comes into play. My phone is a Galaxy S6 Edge+, which is refurbished when I bought it but I don’t think that’s the issue here because the problem just started recently. Are you aware of this kind of problem? Thanks.

Troubleshooting: Now that I’ve shown you how this problem occurs, try to go through the steps below to troubleshoot your device.

Step 1: Disable all third-party apps to know if one of them is causing the problem

While the email app is pre-installed, some third-party apps still use some of its services and they may still be able to cause it to crash. I’ve seen issues like this in the past and among the most common apps that may cause Email to crash are third-party email clients or social media apps like Twitter, Facebook, Instagram, etc. Even the Gallery, another pre-installed app, may cause email to crash. So, it’s just right that we isolate the problem right away by disabling all third-party apps and we can do that by booting it up in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the error disappears in safe mode, then our suspicion is confirmed and the next thing you should do is find the app that’s causing the problem and then uninstall it. Of course, begin your search from apps that have something to do with email and then go after your more recent installations.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap suspected app.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

Step 2: Reset the cache and data of the Email app to reset it

Since the error message specifically mentions the Email app to be the one crashing, the rule of thumb is to troubleshoot it straight on. After booting in safe mode and uninstalling suspected apps to no avail, it’s time to go after the the app itself. So, let’s try to reset it by clearing its cache and data. This is how you do it…

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Email.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

Your messages may be deleted after doing the procedure but it may as well fix the problem.

Step 3: Delete the system caches by wiping the directory where they’re saved

The caches the system uses can easily get corrupted and when it happens, performance related issues may occur, which includes apps crashing and errors like this. The procedure below is very effective in dealing with this kind of issue so it’s better you do this. Here’s how…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

You have to wipe off the contents of the wipe partition because it’s impossible to determine the cache that got corrupted, besides that, we really don’t have access to individual caches. The system will recreate the caches after the reboot and this time, they’re fresh, new and completely compatible with the new system.

Step 4: Perform the Master Reset on your phone to bring it back to default settings

You are at a point where you have to rule out the possibility that it’s a firmware issue. So, backup your data and files and then do the reset. After which, try to trigger the error to see if it still shows up and if it does, then the firmware has to be reinstalled especially if it pops up even if you haven’t installed anything yet. Here’s how you reset your phone:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope that this troubleshooting guide can help you.

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