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Galaxy S6 turns itself off even when battery is charged, other issues

s6

Good day everyone! Welcome to another post that covers some of the submitted issues for the #GalaxyS6. If you don’t find your own issue here, keep watching for more of the same in the coming weeks.

  1. Galaxy S6 turns itself off even when battery is charged
  2. How to recover photos from wet Galaxy S6 that is stuck in boot loop
  3. Galaxy S6 won’t charge when it’s on
  4. Galaxy S6 screen not responding and speaker making crackling sound
  5. Galaxy S6 Custom binary blocked by FRP Lock error

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S6 turns itself off even when battery is charged

I’m inquiring about my husband’s phone. He got it brand new from Verizon six and a half months ago and it has been having charging problems; like he’ll unplug it after it has fully charged and the charge drops rather quickly, even if he has hardly used it. and lately it has started turning itself off with 8% battery remaining; even 5%. I’ve read that this model has a lot of problems but I also think it’s the battery but we haven’t had the money to buy a new battery.

so I’ve been researching and trying various things. like I’ve wiped the cache partition and trying to make sure apps are manually closed. and now I’m stuck cause I don’t know what else to try or if maybe I was trying the wrong things.

The other problem is that his Gmail won’t automatically update and sync is not working for some reason that I’m unaware of. Plus I’ve gone through the settings for it, and this problem is how I even came across wiping the cache partition. Any help is greatly appreciated. — Jenn

Solution: Hi Jenn. The first thing that you want to try in fixing the battery or charging problem is battery calibration. It’s needed to ensure that the device displays the true state of charge of the battery. We think that the battery has lost its reference as far as telling the system what its true state of charge is. That may be the reason why the phone turns off even though it’s still showing 8% on the battery level meter. To calibrate the battery, simply follow the steps below:

  • Charge the phone until the battery level reaches 100%.
  • Drain the battery to 0% by playing some games and doing resource demanding tasks.
  • Charge the battery up to 100% again.
  • Drain the battery to 0% one more time.

If battery calibration won’t change anything, you can also do a more drastic solution by wiping the phone clean via factory reset. This will be the last thing that you can do on your end. Again, our aim here is to check if the issue is being caused by a software glitch. To do it, just do the steps below:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Find a way to have the phone replaced if the issues remains after a factory reset.

Problem #2: How to recover photos from wet Galaxy S6 that is stuck in boot loop

Phone got wet and would not show anything. Took 10 days in bag of rice but finally came back on and worked. Battery died, tried plugging in to charge since Fast Wireless pad won’t work (due to phone, not pad) and am stuck in loop showing Boot screen with Reboot System now Reboot to Bootloader, etc. Choose Reboot system now, goes to Samsung Galaxy S6 edge+ then Installing system update blue screen with Android guy clockwise spin thing then he rolls sideways with big yellow triangle with exclamation point inside and back to Reboot system now screen.

I would like to get some pictures and video off there from vacation when it got wet so am trying to avoid Wipe data/factory reset. I HAVE DONE the wipe cache partition with same result of loop. — Rob

Solution: Hi Rob. To access photos and other files in a storage device, you first need to ensure that the operating system works normally. That means that if you are stuck in a boot loop, there’s no other way to reach the boot sequence wherein the operating system takes over. Needless to say, you’ll be unable to access the storage device and move files from it. We always keep it a point to say in our posts that if basic software troubleshooting won’t fix issues following water- or liquid-damage, the next best thing to do is factory reset and eventually repair/replacement. This applies to your case as well.

Try booting your phone in safe mode to see if it turns on that way. If you’re lucky and the phone boots in safe mode, you will be able to recover your photos. Otherwise, those files are good as gone. To boot in safe mode, follow the steps below:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

Problem #3: Galaxy S6 won’t charge when it’s on

Just recently my phone wouldn’t charge. i plugged my phone in and left it over night. i knew it wasn’t charging at all with 35 % left during the middle of the night. the phone managed to turn off by itself and start charging only when its off. Doesn’t seem to charge anymore when it’s on. i have a feeling it’s to do with the actual port itself where you plug in the cable.

the same thing happened to my old Samsung s4 and now that won’t charge at all. i got a feeling when plugging the cable in it seems little loose not sturdy. apparently speaking to another person it’s a common thing with Samsung. but any help to fix this and not buying new phones cause I’m done with new phones. Haven’t had this phone for a year probably only 6 months if lucky. — Daniel

Solutions: Hi Daniel. Our blog only deals with software issues that can be fixed by basic software troubleshooting. Although many charging-related problems are caused by software bugs, which means that they fixable at a user’s level by doing software solutions, yours may be different. If you think that your S6 has a bad charging port, the best thing that you can do is to have that component or phone replaced. We don’t provide hardware diagnostics and troubleshooting. Obviously, hardware problems cannot be fixed software solutions. If you want to do a hardware solution yourself, do it at your own risk.

As we said, many charging problems are results of software problems. If you haven’t tried anything at your end yet, we suggest that you do the troubleshooting that we recommend in this post. For starters, wiping the cache partition is a good thing to do.

For minor firmware-related issues brought by apps and firmware updates, wiping the cache partition often does the trick. It’s because this procedure will literally delete all cached files in the cache partition, which will force the system to create new ones during the next boot up.

This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates. Here’s how you wipe the cache partition on your S6:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

You can also try restarting your phone in safe mode while charging to see if there’s any difference. Finally, a factory reset would be a good last step. If these procedures won’t work, you can assume that the issue is hardware in nature and the only way out is either repair or replacement.

Problem #4: Galaxy S6 screen not responding and speaker making crackling sound

Ok so today (20160607) I was on the way home from the gym and tried restarting my phone. It was playing music at the time and it did some weird flashing stuff on the screen then wouldn’t bring up the menu to restart it yet kept playing music. I stopped the music and looked in the drop down menu hoping to find a way to turn it off and maybe hit the back camera flashlight or something. but all i know is the screen went dark but the two lights in front next to the home button were lit and the flash light was on. I couldn’t get the screen to come on to stop it or reset the phone. it all flickered out soon after and then I plugged it in  and the front key lights came on, the flashlight started flickering again and the red notification light next to the ear speaker started flashing. all the while the main bottom speaker was making crackling noises and the back of the phone to the left of the camera started heating up.

I then unplugged it and let it sit for a bit then tried again and the same thing happened. I then unplugged it and let it sit there. I don’t know f if its water damage as I was careful with it while at the gym.

If there is a way to at least get my files off of the thing I’d appreciate it. It has everything important I need to do my job as a US Marine. — Mitchell

Solution: Hi Mitchell. The things you mentioned like the bottom speaker making crackling sound, flashlight turning on by itself, and LED flashing, and unresponsive screen are classic symptoms of hardware malfunction. That they are present all at the same time is a strong indication that the phone may have been exposed to elements or may have been dropped. Whatever the true cause is, the only thing that you can try right now is connect the phone to a computer and hope that it can still talk to it. If a computer no longer detects the phone, the files you’re trying to recover are gone.

If possible, try bringing the phone to a Samsung repair shop to see if there’s something that they can do.

Problem #5: Galaxy S6 Custom binary blocked by FRP Lock error

I bought 2 Galaxy S6 devices, unlocked by the store I bought them from. 3 days ago my wife’s phone rebooted and came up with the following error:

KERNEL IS NOT SEANDROID ENFORCING

Custom binary blocked by FRP Lock.

I tried doing the smart switch restore, but the app doesn’t like my model/SN combination. I got ODIN and a Lollipop 5.11.1 firmware for my model, flashed it using the ODIN flash procedure, that was successful. Once my phone power cycled it is now stuck on the SAMSUNG logo startup screen and will not boot any further, the error messages have gone away.

I can get it into recovery and download mode, but not sure what else to do to fix this bootup problem. Maybe the bootloader is toast? — Ben

Solution: Hi Ben. If your phone still responds to hardware button combinations to allow you to boot to recovery or download mode, we suggest that you try wiping the cache partition and/or wiping the phone via factory reset first. If that won’t change anything, try flashing another compatible stock firmware. This second procedure is your only hope in making the phone boot normally again. If that fails though, make sure that you flash the original stock firmware before asking for a replacement from the store.

 

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Samsung Galaxy S6 Edge Plus stuck or won’t boot up, boot loops, fix more firmware issues [w/ Troubleshooting Tips]

Among the most common firmware issues with Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) include being stuck during boot up, won’t boot up successfully, can’t get out of boot loop, devices becomes unresponsive, black screen, and many more!

Galaxy-S6-Edge-Plus-Recovery-Mode

Firmware issues don’t occur without being triggered. A system crash, on the other hand, is yet another form of firmware issue but it’s not really serious as it can occur without apparent reason or due to rogue apps. For serious issue, you need to do some basic troubleshooting to determine what the problem is and whether or not it can be fixed without a help from a technician.

Basic Troubleshooting Tips for Firmware Issues

Here are some procedures you can use if you suspect your Galaxy S6 Edge Plus is suffering from any firmware issues:

Step 1: Forced Reboot – press and hold the Volume Down and Power keys for 10 to 15 seconds to see if the phone reboots. Regardless whether your device is on or off, you must do this before doing any other troubleshooting procedures. This is a very effective procedure for system crashes and minor hardware and firmware glitches.

Step 2: Boot the phone in safe mode – do this if the phone get stuck somewhere during boot up process. It will isolate the problem immediately; if it was caused by a third-party app, then the device will boot up in safe mode without a problem and continues to operate in that state normally, otherwise, it’s either the pre-installed apps or the firmware itself that has issues.

Step 3: Delete all system caches – for boot loops, stuck on logo, can’t boot up successfully and random reboots after a firmware update or if there’s no apparent reason, wiping the cache partition is often the most effective procedure and requires minimal effort on user’s end. It must be done prior to the master reset:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 4: Try doing the master reset – if everything else fails, you can do the master reset to bring the device back to its factory default settings. While very effective, the downside of this procedure is you need to go through the hassle of backing up your data and files if you don’t want to lose them. In cases like the phone can’t boot up normally or in safe mode, then you will lose everything. It is also necessary before sending the phone in for repair.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Step 5: Flash the stock firmware – now, for users out there who are brave enough to take the risk and end up having issues with the phone after rooting and manually installing custom ROMs and firmware, this procedure should come in handy. It serves like a fail-safe. If flashing custom ROMs didn’t work well, you always have the option to flash the stock firmware back provided your phone can still boot in Download or Odin mode.

Continue reading below to learn more about some firmware issues you may not have encountered before. Here’s the list of the problems I cited in this articles…

  1. S6 Edge Plus showing “Kernel is not SEAndroid enforcing…” error
  2. S6 Edge+ won’t turn on after installing custom recovery via Odin
  3. S6 Edge Plus stuck on boot up screen
  4. S6 Edge+ asking for Google account info after reset and password change
  5. S6 Edge Plus doesn’t have a setting for touchscreen sensitivity
  6. S6 Edge+ vibrates on its own every 5 minutes
  7. S6 Edge Plus can’t get out of boot loop
  8. S6 Edge+ won’t turn on or charge after it was submerged in water for 3 seconds
  9. S6 Edge Plus can’t connect to LTE network

Should you have other issues and need further assistance, feel free to contact us by completing this questionnaire. This is a free service we offer but we need all relevant information about the problem. The more details you provide, the easier for us to help you and the more accurate our solutions will be. Furthermore, we have a troubleshooting page where we keep all problems we addressed before. Find ones that are related to yours and use the solutions we suggested.

S6 Edge Plus showing “Kernel is not SEAndroid enforcing…” error

Problem: One the right hand corner there’s something written in red that says, “KERNEL IS NOT SEANDROID ENFORCING. Custom binary blocked by FAP lock.”

Solution: You should have told us what exactly happened or what you did why this error came out. But anyway, it’s obviously a firmware problem, although we don’t know if the issue started after flashing a custom ROM, another firmware, modem or anything else. The only solution I think would fix this problem is by flashing the stock firmware. The one the phone was running prior to this problem.

S6 Edge+ won’t turn on after installing custom recovery via Odin

Problem: Tried to install custom recovery and after Odin completed, I hit the power, up volume and home button to avoid going into regular recovery. Instead, my phone turned off and I am not able to turn it back on, do any kind of reset that I am aware of or anything else for that matter. I am hoping you may have some suggestions? I am pretty sure the battery doesn’t come out either. HELP!

Troubleshooting: Failed root often results to errors but the phone would still power up. If it won’t respond when you press the power key, there’s a chance it’s a system crash. So, press and hold the Volume Down and Power buttons for 10 to 15 seconds to see if the phone would reboot. If not, then try booting it in recovery mode or download mode. Unless the phone powers on, there’s nothing you can do about the firmware. But I’m wondering, did the Odin process (whatever it is you were doing) complete?

If the phone powers up even in Odin mode, then you can fix whatever problem you have with eyes closed.

S6 Edge Plus stuck on boot up screen

Problem: It won’t go past screen saying this is a Samsung S6 Edge Plus powered by Android screen.

Troubleshooting: At least the phone powers on. What did you do exactly before the phone got stuck on the logo? I’m always curious about these things because they just don’t happen without any reason.

The basic troubleshooting procedures are: wipe the system cache, perform the master reset and flash stock firmware if all else fails.

S6 Edge+ asking for Google account info after reset and password change

Problem: I have hard reset my mobile phone and change the password of my Google account but I am unable to start up my phone due to Google account when ever I put email id main password the device ask me to put the owners ID which was previously synced. Please help me to solve this issue.

Solution: The only solution for you to do is wait for 72 hours and enter the Google account info synced with the phone prior to the reset. It’s just a new security feature Google implemented since Android 5.1.

S6 Edge Plus doesn’t have a setting for touchscreen sensitivity

Problem: I just got the S6 Edge Plus and the sensitivity on the keyboard is ridiculously touchy. I went to Settings>Display  and there is NOT an option to decrease/increase the touch. If I touch it, it doubles/triples. This is driving me crazy.  Please help.

Answer: There’s no setting for touchscreen sensitivity because Samsung thought it wouldn’t be necessary as S6 Edge Plus’ screen is already sensitive enough. But what if the screen becomes too sensitive? No, they haven’t thought of that. So, seriously, you need to contact them to get this problem sorted out, although I suggest you try to do the master reset first before doing so.

S6 Edge+ vibrates on its own every 5 minutes

Problem: Just got the phone yesterday and it’ll just vibrate on its own about every 5 to 10 minutes even when the entire system is on mute.  How can I stop it?

Solution: It must be every 5 minutes because that’s the highest value you can set for the Notification reminder. You may have gone as far as disabling the vibration under Notification settings but the problem remained, right? It’s because the setting for this feature can be found under Accessibility settings. You may turn off Notification reminder or just the vibration. I hope this helps.

S6 Edge Plus can’t get out of boot loop

Problem: Won’t stop booting up. Tried soft resetting and hard resetting nothing worked. I just got this phone 7 days ago. Please help.

Troubleshooting: Of course, it could have been easier for us to determine why the phone entered boot loop if you told us what happened to it or what you did before this. But anyway, do the master reset and if that won’t work either, return the phone and have it replaced.

S6 Edge+ won’t turn on or charge after it was submerged in water for 3 seconds

Problem: So my phone fell in water today and it stayed in there for like only 3 seconds so I didn’t think it was gonna cause any problem. So I left it on and then some few minutes after the screen started shaking and it finally went off, now it wont turn on or charge. So I wanted to know if there’s anything I can do, I have only had this phone for just a week.

Answer: Your phone is neither water-resistant nor water-proof. Even just a few drops of water may result to really serious problems that may leave the phone unusable. In your case, it seems like the water has already done the best thing it can do to any electronic device. That said, you need to visit a local shop and have it checked. Sorry, but there’s nothing we can do on our end about this issue.

S6 Edge Plus can’t connect to LTE network

Problem: Please note I had bought my Samsung S6 Edge Plus 64gb (g928c) from Dubai and I brought it to India without activation. Now when I inserted my Indian SIM after cutting it manually to the nano SIM size. I’m only able to connect to network on GSM (2g only) mode and not on LTE/3g/2g (auto connect) mode. Please help.

Suggestion: Does your service provider offer LTE services? If so, then there must be a different APN settings that you need to set on your phone. I don’t have any clue what your provider is so I suggest you call tech support and ask for it. If, however, the company doesn’t offer LTE services, then there’s nothing you can do about it.

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Galaxy S6 not showing notifications when text messages arrive, other issues

S6 Edge

Here’s another collection of #GalaxyS6 issues submitted by our community. If you’re reading this, you may be looking for an answer to your own S6 issue. We hope that the solutions mentioned here will be of help.

  1. Galaxy S6 not showing notifications when text messages arrive
  2. Galaxy S6 won’t power on after charging
  3. Galaxy S6 freezes and gets stuck in AT&T splash screen
  4. How to recover photos from Galaxy S6 that won’t turn on
  5. Galaxy S6 not turning on
  6. Galaxy S6 showing several problems after Marshmallow update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S6 not showing notifications when text messages arrive

Ever since the Marshmallow update, i am not receiving any text message notifications. Nothing shows up in the status bar, i don’t get the pop up notification, i don’t hear a sound, the blinking light doesn’t even turn blue like it used to when i had a notification. Even when I’m in a text message thread with someone else i can’t see that someone else is texting me. the only way i know that i have a text is if o go to my text app where it lists all my conversations and then i see i have all these text messages from people.

I’ve checked everything to make sure all my notifications were set correctly to receive notifications and NOTHING has helped. this is really annoying because I literally have no idea when someone is trying to contact me. I don’t have this problem with any other app like phone calls or Whatsapp or Instagram. It’s JUST texting. I’m using the standard texting app that comes with the phone. — Gillian

Solution: Hi Gillian. The first thing that you want to check is the “Show notifications” box under the app’s info page. You can do that by doing these few easy steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager.
  • Tap the messaging app you’re using.
  • Tap on Storage.
  • Now make sure that Show notifications box is checked.

If this won’t fix the issue, consider doing a factory reset. Here’s how:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: Galaxy S6 won’t power on after charging

One day all of a sudden phone froze then when it powered off it would not go back on. my oldest did some online research and followed the instructions to restore it (I am completely challenged when it comes to technology). anyway, she got it to power up again. We charged it to make sure the battery was full and then turned it off. We haven’t been able to get it to come back on since.

Tried plugging it in to the charger and it won’t even charge now. I also tried powering it on but holding down the power button, home button, and volume up like was suggested on your site and still nothing.

Someone said that it could be the charger port that’s bad, but the owner of the phone is my youngest child who is 12. She said it was fully charged when it wouldn’t turn back on.

I bought it used last November and the people always had it in the Otter box. In fact they gave it to us when we bought the phone. It worked fine when we bought it and was no problem for 5 months so I don’t think they sold us a bad phone or anything, but it was used.

I took it to Best Buy and the guy said “I guarantee I could find the problem and fix it if we could get it to power up”…not real helpful. We even tried different chargers etc.

I really appreciate any advice on what to do. It’s been off for a month now and my 12 year old is so sad about it…it was her Christmas present. Thank you so much. — Roxanne

Solution: Hi Roxanne. There are two possible reasons why a smartphone won’t power back on. One is a software or operating system glitch preventing the boot sequence from being completed. Usually, a software-related problem will still allow the phone to boot back on except in regular mode. In this case, you can try different hardware button combinations in order to power on the device. If pressing and holding the Power, Volume Up, and Menu/Home buttons won’t work (which is the way to access Recovery Mode), you can also try to restart the phone in Download Mode or Safe mode.

Booting in Download/Odin mode requires pressing and holding Power, Volume Down, and Home keys. In this mode, you can manually install an update or a custom operating system by connecting the phone to a computer. If you can boot your S6 this way, there’s a chance that you will still be able to install stock or custom ROM or firmware in order for the phone to boot back to normal mode.

You can also try to boot your phone in Safe Mode. Safe mode disables third party apps so if one of them is the cause of the problem, the issue won’t occur. To boot your phone in safe mode, follow the steps below:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

However, if your phone remains unresponsive after doing all these procedures, you can safely assume that hardware malfunction is to blame. This means that you have to have the phone checked by Samsung or competent repair shop if you want a resolution.

Problem #3: Galaxy S6 freezes and gets stuck in AT&T splash screen

So I’m not sure where to even begin but at complete random, my S6 started having these issues. No physical damage, no water damage whatsoever, and no recent or major software updates as of recent. Also, the phone is not rooted. Essentially, I boot it up (at this point already factory reset) normally and it will become stuck on the AT&T screen. If it ever DOES make it to the lockscreen, upon any touch, it will freeze, reboot, get stuck, or repeat.

I tried this in safe mode a few times, seemed to be responsive. But this time in safe mode, I entered my pin and it suddenly went black, made an audible glitch sound and only displayed a white, horizontal line across the top. It has shown two other greenish lines at other times upon boot up at random.

I have tried clearing the cache, multiple factory resets, safe mode…what in the world would be causing these issues with no reason seemingly? AT&T is trying to hit me with a ridiculous 450 bucks for another and I’m tight on money. Thanks so much you guys!! — Salem

Solution: Hi Salem. We have one question: does the phone behave this way even after a factory reset and without apps? If yes, then you have a hardware problem. There’s no way for us to know what the exact hardware failure or malfunction might be but we bet you need a new phone.

If, on the other hand, the phone behaves normally after a factory reset without apps (and after observing it for at least a day), then that’s an indicator one of your apps may be to blame. Try to isolate which of your apps is the culprit and make sure not to re-install it again.

Problem #4: How to recover photos from Galaxy S6 that won’t turn on

Hi. I am having a problem getting my phone to boot up. I am currently travelling and have been using a Thai SIM card in my phone. Equally I have been taking photos on my phone and had ran out of space both on my camera and phone memory to the point that my phone had given me messages saying ‘insufficient storage space’ etc. I did not have any download apps on my phone other than what came with the phone originally (to save space for more photos) and unfortunately had not saved any of my photos because I was not able to view the photos due to lack of memory.

Earlier today my phone ran out of battery, thus I charged up as normal. When I came to turn it back on it powers up as normal, shows the first “Samsung Galaxy S6” message then the second one (the one that says ‘Samsung’ and has colour around it) with the usual booting up noise but then gets stuck on that and will not load further.

I have tried pressing and holding the menu key and pressing and holding the volume down key, to load in safe mode, but none of these things seem to work. I desperately do not want to do a factory reset because I have all my photos on the phone.

Please is there any solution whereby I can get into my phone, even just to back up my photos? I’m quite desperate! Many thanks. — Jennie

Solution: Hi Jennie. The first requirement in doing what you want, which is to backup important data, is to make sure that the phone boots up either in safe mode, or regular mode. If the device is totally unresponsive or won’t turn back on, there’s nothing much that you can do. In order to access the phone’s storage (Nand chip), the device must be powered.  If that’s not possible, then you can say that all your important files are now good as gone. Call Samsung to see if they can repair the phone or replace the battery for you. If that’s not possible, you simply have to accept the fact that your photos will forever be deleted.

Problem #5: Galaxy S6 not turning on

Over the past couple of weeks my phone would randomly turn off and only turns back on again if it was charging. I came to the conclusion that I was just overusing it, or the phone was overheating so I reduced the time I spent on my phone every time I used it. This seemed to work.

However, a few days ago while my phone was charging, I picked it up to quickly reply to a text, but while I was typing the phone turned off. I waited a few minutes before doing anything in case something would happen by itself. I tried turning it on but nothing happened. I gave up trying and just left it to charge to see what happened. about 30 minutes later it vibrated and turned on by itself. I let it charge to 100% before unplugging it.

This has happened twice more since and the third time is not turning on at all after at least 6 hours. during that time I’ve tried different plug sockets and just left it on charge but nothing is happening.

I am annoyed because there is no other way for me to socialise, search and store photos while on the go. Is there anything you can suggest I do before getting it checked properly? Thanks. — Grace

Solution: Hi Grace. As mentioned above, there are only two possible causes for your problem — software glitch, or hardware failure. Your first task is to isolate which of them is the true cause. You can refer to the solutions we provide for other users above.

Problem #6: Galaxy S6 showing several problems after Marshmallow update

After allowing an update to v6.0.1 to install overnight, phone no longer working as it was. Problem with overheating (to hot to hold), texting works once in awhile but never with sending a pic (after APN settings configured), seems alot slower accessing iNet (did google search and got message about 10 min later that search results avail), battery being drained alot faster than before.

Everything was working fine PRIOR to allow Marshmallow to be installed! Today is 5/30/16, update was done last week on Thu night and things just kept getting worse thru weekend. Phone was purchased about a year ago.

There a way to restore the previous version of Android, that was working just fine??? — Ed

Solution: Hi Ed. The first thing that you can try is to refresh the system cache. Follow the steps below:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If deleting the system cache won’t work, don’t hesitate to do a factory reset (steps provided above).

 

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How to fix Samsung Galaxy S6 Edge that keeps restarting / rebooting after Marshmallow update

The Marshmallow update for the #Samsung #Galaxy S6 Edge (#S6Edge) has already been rolled out quite some time but there are users who have just received it recently as updates depend on when the service provider or carrier make them available for download.

Samsung-Galaxy-S6-Edge-Keeps-Restarting

But ever since the first updates were rolled out earlier this year, we’ve already been receiving messages from our readers complaining about their devices that started to reboot on their own shortly after the installation of the new firmware.

Many asked if the new update is bad or corrupt but we really couldn’t answer such question as the state of the files and the firmware as a whole depends on how it was downloaded or what the condition of the device was when the update was installed.

While we’ve already tackled this issue before, we’ll be answering new questions in this post. So, if you’ve encountered this issue before or currently bugged by it, read on as I will walk you through in troubleshooting your device.

For those who have other concerns, make sure you visit our S6 Edge troubleshooting page for we have already answered hundreds of questions and problems since the device was released. Odds are we already answered them or there’s already an existing solution you can use.

You may also contact us directly in case you need more help. Just fill up our Android issues questionnaire and provide us with detailed information of the problem including errors and the behavior of your device.

Now that we’re set, let’s go straight to our troubleshooting…

Galaxy S6 Edge keeps restarting after an update

Aside from the random restarts, there’s another issues I would like to tackle after this one–the random reboot problem. While these words basically mean the same, I just want to make a distinction between these issues so that we can make things a little clearer here.

When you say “the phone keeps restarting” it means the device has already reached the Home screen or currently being used by the owner when it turned off and started up again.

On the other hand, when you say “the phone keeps rebooting” it means that the device cannot completely bootup before it powers down and starts up again. More often it is being referred to as “boot loop.”

Just before I walk you through in troubleshooting this problem, here’s one of the messages we received from our readers that best describes this issue…

Problem: Hey guys. I found your site while trying to find a solution to my problem. I have the Samsung Galaxy S6 Edge that recently downloaded the marshmallow update. I’m not really a tech guy so I might not be able to explain my problem properly. But to make it short, I downloaded the update. I think it installed properly as the phone rebooted after that. I was able to use it for a short period of time and then it shut down on its own and came back up. Since then, it keeps restarting on its own and I’m really freaking right now worrying what would become of my expensive phone. Can you guys help?

Troubleshooting: We can draw a lot of possibilities from this problem as it ranges from simple apps issues to minor firmware problems to serious hardware glitches. We need to rule out one possibility after another until we can have a clearer picture of what’s really happening with your phone. So, try to follow the steps below and see if you can fix this problem with one of those.

Step 1: Reboot your Galaxy S6 Edge in safe mode

This will rule out the possibility that one or some of your downloaded apps is causing the problem. The Marshmallow is a huge update as it migrates from the previous version (Lollipop) to a more advanced one. So, it’s not really a surprise if some of the apps in the Play Store are not compatible with it yet.

Once an app is incompatible with the system, a lot of things can happen and the most common is the crash, which is unpredictable. A simple app crash may cause the firmware to crash as well or randomly restarts to due conflicts that are being created every now and then.

Booting in safe mode is not a solution but a way to verify if your third-party apps have something to do with the problem. Since all third-party apps are temporarily disabled, the phone should not be acting like it is now when booted up in safe mode and if the problem is really with your apps. So, follow the steps below and see what happens next…

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If your phone still restarts even in safe mode, then proceed with your troubleshooting, otherwise, just find apps that have issues and uninstall them. Or, you can backup your data and files and then do the master reset.

Step 2: Boot your device in recovery mode and wipe the cache partition

I understand that the problem still occurs in safe mode so the next thing you’ll have to do is go after the firmware even though we haven’t ruled out the possibility that one of the pre-installed apps is causing the problem. It’s because we don’t know for sure which app has the problem since there’s no error that explicitly tells us and this app and that app stopped working. Besides, we couldn’t uninstall a pre-installed app even if we knew which one it is…unless the phone is rooted.

Therefore, the most logical thing to do at this point is to delete the system cache to get rid of obsolete caches that the new firmware may still be using. Caches get corrupted all the time but the good thing is you can always delete them and the system will create new ones. Here’s how you delete the system cache on your S6 Edge…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 3: Now it’s time to do the master reset

This is your last resort and it’s also the most logical thing to do if the problem remains after wiping the cache partition. It’s not just the caches that get corrupted, the data, too. When this happens, the phone may misbehave big time especially if the data that was affected belongs to one of the important services that’s responsible in making things run smoothly in your device.

The reason why it’s always done last is because of the hassle you’ll have to undergo in backing up your files, app data, contacts, pictures, etc. before you actually reset your phone. These things will be deleted without a trace during the reset. Once you’ve done the backing up, follow these steps…

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this helps.

Galaxy S6 Edge keeps rebooting (boot loop)

When your phone restarts during boot up without even finishing the process and if it keeps doing it endlessly, then your device entered a boot loop. We’ve seen problems like this before and we’ve actually tackled some related issues that were reported to us by our readers.

More often, the problem is due to some internal issues with the firmware. Bad updates, corrupt firmwares, and lacking files may end up putting your phone into the boot loop, which only stops when the battery is all drained up.

Here’s one of the problems sent by one of our readers who encountered the problem shortly after the update…

Problem: I have a Samsung phone called as Galaxy S6 Edge and I think the problem is the new update because it started after it downloaded. There was a notification about an update and the phone automatically downloaded and installed it. Long story short, the phone started to reboot after the update, it can’t even reach the home screen. It only does this when I turn the device on. It stays off if I don’t hit the Power key. Do you know how to fix this?

Troubleshooting: Basically, this problem is the same as the one I addressed above only that it happens only when the firmware is compromised like when there are some files missing or the caches got corrupted. It may also occur to people who love to manually flash a firmware or custom ROMs. When the problem happens after official updates, then it must be the system cache that has a problem. That said, here’s what you need to do…

  1. Delete the system cache by booting your device in recovery mode.
  2. If the problem still occurs after deleting the caches, then do the master reset to bring the phone back to its default settings while leaving the new firmware installed.
  3. Lastly, manually install the firmware by using Odin and a computer. For those who are using custom ROMs, flash the stock firmware.

I am hoping that this guide can help you fix your problems with your phone.

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How to fix Samsung Galaxy Note 5 that keeps rebooting / restarting on its own, stuck on boot loop

“Hi droid guy. My Samsung Galaxy Note 5 (#Samsung #GalaxyNote5) is just 2 months old but it keeps restarting on its own. It started shortly after an update, which I was really hesitant to download but installed anyway. Help me make my phone useful again. — Jeannette”

It’s just one of the emails we received from our readers who own Note 5 units that have issues booting up or keep rebooting without apparent reason. Before going any further, I just want to make a distinction between these two issues because I’ve read some emails referring to “boot loop” as “constant reboot” and “random restart” as “boot looping.”

Samsung-Galaxy-Note-5-Recovery-Screen

Boot loop means that the phone failed to boot up successfully. Instead, it shows (more often) the logo, then the screen goes dark (or blank) for a few seconds, then turns off, turns on and then shows the logo again. It would do this cycle hundreds of times until the battery gets depleted.

On the other hand, random reboot means the phone shuts itself off and comes back on any time of the day with or without the knowledge of the user. The frequency of the restarts depends on how serious the issue is but most of the time, it’s a firmware problem, although battery issues may also result to this.

Now that I made it clear for everybody, let’s proceed with our troubleshooting but for those who are looking for solutions to different issues, visit our Note 5 troubleshooting page, where we list down every problem we address each week. Find ones that are related to yours and use the solutions we suggested. If they won’t work for you, then fill up this form and hit the Submit button to contact us.

 

Fixing Samsung Galaxy Note 5 that keeps rebooting

Random reboots may have different causes and proper observation on the part of the user is the key to knowing what the problem really is and how to fix it. That said, the troubleshooting procedures I suggested in this section are based on how our readers described their problems.

Note 5 reboots randomly after installing apps

Problem: Last week, my Note 5 became very sluggish to the point that I could no longer use it to just send texts or for emails. So, I decided to reset it and everything actually went through without errors. But just when I’m about to use it after installing my usual apps, it started to reboot. I though maybe it was just part of the reset so I continued. After several minutes it rebooted on its own again so now I think there’s really something wrong with it. How can I go about this? Help me please.

Troubleshooting: Since you positively mentioned that the problem started after installing apps, you have to immediately isolate if it’s the third-party or pre-installed apps that cause the issue by booting the phone in safe mode:

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

In safe mode, all third-party apps and services will be temporarily disabled. So, if the problem still persists, then it must be the pre-installed ones that cause the issue. However, if the issue doesn’t occur in safe mode, then you have to find the third-party app that’s causing it starting from the most recent installation.

Boot your phone to normal mode and begin uninstalling those apps until the problem is fixed. Here’s how you uninstall an app:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the app in question.
  6. Tap Uninstall.

Note 5 keeps rebooting after downloading an update

Problem: There was a minor update rolled out by my carrier and I had no other choice but to download it as it wouldn’t go away. After the installation, the phone rebooted just like every other update but this time, it took the device several minutes to become active again. What I mean is that it was unresponsive for several minutes after the automatic reboot that I couldn’t use it; I couldn’t even turn it off as it won’t respond. Eventually, the Note 5 became active and it was working fine. After a few hours, it rebooted on its own and it keeps doing that every few minutes and it’s very frustrating. How can I fix it?

Troubleshooting: Majority of random reboot issues that occurred after an update are caused by corrupt caches. These files are created by the system itself to make apps and services run smoothly the next time the user launches them. With the new system installed, caches automatically become obsolete and sometimes incompatible but the system may still use them and that’s where problems enter. To address this problem, you need to wipe the cache partition to delete all caches and force the new system to create new ones. Here’s how…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Note 5 reboots automatically without apparent reason

Problem: My Galaxy Note 5 is just a few months old but now it’s restarting like hell many times a day. There are no error messages, it just turns off and turns back on without apparent reason. This is the first time that this happened so I’m really at a loss here. It just started doing this one day and never stops. The reboots happen many times a day regardless of what I’m doing. There was a time when I was composing and emails and it restarted. There was also a time when I was in the middle of a call and it got disconnected and when I looked at the screen, it was already displaying the logo. I’m tempted to bring it to my provider but I want to hear from you guys first. What can you suggest I would do to fix this? Thanks.

Troubleshooting: I am sure there was one situation or incident that could have caused this problem or triggered it, somehow. So, I need you to think hard and remember what you were doing when the first reboot happened. It is possible that you installed an app that triggered the problem and taking that into consideration, boot your phone in safe mode and follow what I suggested in the first problem.

On one hand, if you recently installed an update, it’s also possible that some corrupt caches are causing the reboots. For that, you need to follow the troubleshooting in the second problem.

Now, since you already made up your mind to bring the phone in for checkup, you need to clear off your data and personal information and at the same try further troubleshoot to know if the problem is caused by corrupt data. Backup all your data first and then do the master reset before sending your phone in for repair. The procedure often fixes problems like this so it’s worth all the hassles:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the problem still continues after the reset, there is a chance it’s a hardware issue; it could be a battery problem or the power IC has issues especially if the phone got in contact with liquid. You now need a technician for proper checkup and troubleshooting.

Fixing Samsung Galaxy Note 5 that’s stuck on boot loop or can’t boot up successfully

Boot up problems are symptoms of serious firmware issues and more often, they occur after an update. Still, the key to fixing this issue is knowing what the real problem or cause is because only then you’ll be able to develop an effective troubleshooting procedure. Here are some of the causes and how to address them:

  • Corrupt caches — wipe the cache partition
  • Rogue app(s) — isolate the problem by booting the device in safe mode, determine which app is causing the problem, disable or uninstall it
  • Corrupt data — perform the master reset
  • Corrupt firmware — reinstall the current firmware
  • Corrupt ROM — reinstall the stock firmware, then reinstall the ROM
  • Liquid damage — turn off your phone, don’t charge it, seek help from technician
  • Failed update — reinstall the firmware

The step by step procedures on how to boot the phone in safe mode, wipe the cache partition, uninstall apps and do the master reset can be found above. Reinstallation of the firmware may void the warranty of the device so if you’re not sure about this, seek help from an authorized technician. But for those who are confident enough, just download the correct firmware from SamMobile.com, download ODIN (just google it), boot your phone in Download Mode and begin the flashing.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S6 not showing SMS notifications, other issues

S6 Edge Plus

Hello TheDroidGuy community! Here are some of other #GalaxyS6 issues we’ve gathered for you today. If you want to look for other articles that answers more issues on this device, please head over to this page.

  1. Galaxy S6 closes apps all of a sudden
  2. Galaxy S6 not showing SMS notifications
  3. Galaxy S6 Edge Plus won’t charge and go beyond 0%
  4. Galaxy S6 going into boot cycle/ boot loop
  5. Galaxy S6 video issue when brightness is adjusted
  6. How to configure Comcast email on Galaxy S6 to use IMAP

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

 

Problem #1: Galaxy S6 closes apps all of a sudden

The app that I am using on the phone will suddenly close and the home page will appear. If I re-open the app it either instantly closes (or does so after a short delay) and the phone reverts to the home page. Once back to the home page the Recent and Back keys light up intermittently and the phone makes a clicking sound. I have re-booted the phone in safe mode but the problem persists. It used to happen every few days but now it is occurring with increasing frequency, twice today alone. The only solution (albeit temporary) is to restart the phone. The phone has been used for less than 6 weeks and was bought from new. — Paul

Solution: Hi Paul. There’s only one thing that you can do to see if it’s a software problem — factory reset. The operating system may have been corrupted or may not be working properly. For easy reference, here are the steps to perform a factory reset:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If factory reset won’t fix the problem, it’s highly possible that there’s a hardware problem. Bring the phone to Samsung for a warranty repair or replacement.

Problem #2: Galaxy S6 not showing SMS notifications

My Galaxy S6 now says I have a new text message. I do NOT.  And I could deal with it, except that now as new messages really do come in I get no notification at all. I happen to check the time an hour later, and it says two not one anymore. So this is unacceptable. 

I tried a fix involving “Hangouts,” but that didn’t fix it. I CANNOT do a reboot or restart, WHATEVER if it will delete my text messages and here is why…this is my BUSINESS phone.

It currently takes phone calls from two numbers, and text from one. The texts from my customers go back YEARS. The info in there is ESSENTIAL to have on hand if they contact me in the field. I need to know if my work is covered by my warranty, which the date on the text will tell me, in addition to what I did then, what I charged, etc. I am not about to delete my livelihood. 

So this is a glitch with the phone itself or something, considering I didn’t change any apps or anything of the sort for a long time now.

Help would be appreciated. — Toni

Solution: Hi Toni. We don’t have any clue as to what goes on in your phone so you need to perform some troubleshooting to isolate possible causes. Before you proceed, you want to make sure that your important files and messages are saved somewhere.  If you have a computer, make sure that you create a backup of your photos, videos, contacts, text messages, etc via Kies. If you don’t have a computer handy, try using Helium app from the Play Store to back up important stuff. It is important that you ensure you have properly created your backup before doing any of our suggested steps. We are not liable for any data loss that may occur following our steps.

Once a copy of your files have been created, prepare the phone for troubleshooting.The first one is to delete the app cache and data. If you use Hangouts or the native messaging app to send and receive text messages, you can follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the messaging app you’re using and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.
  • Tapping the Clear Data button will erase everything from the messaging app so make sure that your important text messages are saved somewhere before doing this.

After deleting the cache and data of the messaging involved, observe how the phone behaves when handling text messages for a full day. If nothing changes, the next potential solution is to delete the cache partition. Here’s how it’s done:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Finally, make sure to do a factory reset (steps are provided above) if the issue remains even after wiping the system cache.

Problem #3: Galaxy S6 Edge Plus won’t charge and go beyond 0%

i have a Galaxy Edge S6 Plus for about 2 months now and last night i think i was playing Pet Rescue Saga or i am Instagramming. ) can’t remember since I’m sleepy that time) the battery was at 65% at that time. i thought that i’ll charge it before sleeping but i forgot and i fell asleep playing on my phone. i woke up at 5.30am and saw that my phones battery was completely drained and won’t turn on. So i charge it and leave it. At 7 in the morning i checked it up and still 0%. The 0% was just blinking. i tried to open it to see if i can open it and charge. it will just pop up the Samsung logo and my phones unit and then back to 0% and the blinking 0% logo and charging. it’s been 4hrs and still 0%. And i’m panicking now 🙁 HELP PLEASE 🙁 — Roxane

Solution: Hi Roxane. Try charging your phone using another charger or USB cable. If you have a car charger or a computer, you can also test if the phone still charges when connected to either one of them. If nothing works, make sure to have the phone checked by Samsung or a qualified third party shop.

Problem #4: Galaxy S6 going into boot cycle/ boot loop

I have been experiencing issues with my phone going into a boot cycle. Originally I thought this was a hardware problem with the power button or the battery.

I first started by clearing the partition via boot menu, not the issue. I uninstalled apps one by one, not the issue. There have been some improvements, but it still occurs, on a call for more an 2 minutes. Randomly while using apps. It really started when I noticed the power button was hyper sensitive. The screen was unresponsive to sleep and wake, when it would respond it would go through rebooting itself until I removed the battery. It would power cycle on the charger.

I’ve taken great care of it, no water damage, always in a case, and the original screen protector is still good. — Nicole

Solution: Hi Nicole. The power button of some new Galaxy S6 units tend to be the first one to give up in a lot of power-related issues. If your phone is still under warranty, make sure to go to a Samsung store so they check the status of the power button, or any other hardware involved in power management. They may also have to check if the battery is still working properly.

We know that boot loop or boot cycle issue can sometimes be caused by a software glitch or bug so it will not also hurt if you perform a factory reset (steps provided above).

Problem #5: Galaxy S6 video issue when brightness is adjusted

I use Samsung S6. Apparently this problem is there with all of the same phones (I checked another phone at the store the day after I found out the problem – which was the night I bought my phone). So, when i play videos in my phone on either MX player or the built in video player, the shadows area of the videos look animated. They look fine when I adjust the brightness to the lowest value or the highest value but during the middle brightness values the darker areas of the video (the clothes behind the door which is in low light, the corners of the cars which are darker than the person sitting inside, the hands that are behind the wheel in the shadows where the driver is looking outside, etc) goes green or red apart from the regular way of showing the color present in brighter form.

It happens with games too. as I adjust the brightness I could see the color changing from green to red where there shouldn’t be any green, but everything looks OKAY at full brightness.

P.S. I am a videographer, so when I first showed it to my friends they didn’t see it until i pointed the areas with my finger, honestly it’s been a frustrating experience. I hope you would come up with something. — Ruman

Solution: Hi Ruman. The accuracy of how an Android phone renders a picture or a video does not exactly fall within our “scope” of support. This type of thing is best fixed by the hardware maker, which, in this case, is Samsung. Please contact them and ask for ways how to better fine tune the display of your phone.

Problem #6: How to configure Comcast email on Galaxy S6 to use IMAP

Because I do not want to have emails that I send to Trash on my S6 to also be sent to Trash on my Comcast email server so that I am unable receive them on my desktop running Outlook when I get home and start my desktop, I switched my email account on the S6 from IMAP to POP3.

I was advised to do this by Comcast tech support.

My problem now is that I cannot Send any emails from my S6 with the POP3 incoming server setting. So I’ve switched back to IMAP and guess I just have to be careful about not Trashing any email message on my S6 that I may want to receive and read in Outlook on my desktop.

Is it possible to send & receive emails on my S6 with a POP3 incoming server?

Thanks for any help. — Dick

Solution: Hi Dick. As far as we know, Comcast only uses POP for their email service, which is exactly not very convenient for users who access their emails on multiple devices. In order to use IMAP, you have to switch your Comcast email over to IMAP. Switching over to IMAP is easy but if you also need a reference to manually enter the server settings on your device, please refer to this table (taken from Comcast FAQ site):

Recommended
 Only If Needed
Incoming Mail Server – Nameimap.comcast.netimap.comcast.net
Incoming Mail Server – Port Number993 with SSL ON143 with SSL ON
Outgoing Mail Server – Namesmtp.comcast.netsmtp.comcast.net
Outgoing Mail Server – Port Number587 (SMTP)465 (SMTPS)
SSL Encryptioncheckedchecked
AuthenticationComcast email address and Password required

Once you have reconfigured your Comcast email to IMAP, make sure to delete your old Comcast account from your phone and start over.

 

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 “downloading do not turn off target” error after Marshmallow update, other issues

Note 4

For those of you looking for answers to your own #GalaxyNote4 issues, here’s another post that addresses some power-related problems. Should you want to browse previously posted articles about this device, don’t hesitate to follow this link.

  1. Galaxy Note 4 keeps restarting and remains in constant boot loop
  2. Galaxy Note 4 battery loses charge too fast and no longer provides power
  3. How to recover files from a wet Galaxy Note 4 that is stuck in Odin mode
  4. Galaxy Note 4 showing “downloading do not turn off target” error after Marshmallow update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy Note 4 keeps restarting and remains in constant boot loop

About 3 weeks ago, I swapped a new battery in my Note 4. Started recording a video and it powered down and would not restart. Was in a building where only spotty 3G would come up and phone was getting warm. Put the original battery back in and all was fine. Continued to get a bit warm while in spotty 3g service, but later no problems at all. 

A couple of days ago I was on the the internet on a news site and went to watch a clip and shut down again. It then went into a reboot loop not going past the Samsung screen. I pulled the battery to shut it down then plugged it in for the night.

In the morning it booted up but then during the day it started into the boot loop again. I pulled the battery and then started it in safe mode.  I uninstalled all of the most recent apps and left it in safe mode for the day. I then rebooted it normally and it was fine for a little while.  I then noticed I had gotten a notification that Marshmallow was available to download. I downloaded and everything seemed to be okay.

Then after the next day I was going into the samsung Gear app and it started boot looping again. I pulled the battery.

Later that day I went in to recovery mode and did a hard reset.  Started up and ran for a while, then boot loop again.  Took it to the Best Buy, they tried plugging it into a laptop to clear it but it was not able to recognize the phone. One more hard reset. Froze up during reset, so I pulled battery until I got home tonight. Plugged in the power cord and started up. Reset finished and got everything loaded back up.  Battery showed 100%.  I unplugged and it immediately went into boot loop. Plugged back in and it boots up fine.

So could it be as simple as a bad battery? (it is the original and shows charged, never had any issues other than it wouldn’t last all day, so switched to the backup — which caused the original shutdown). Never used since then. If not the battery what could fix it?  Thanks for any help you can provide. — Jason

Solution: Hi Jason. There are only two possibilities here. The problem is either due to a bad phone, or a malfunctioning battery. We do think that the  former is more likely the cause because even the new battery you’ve tried shows the same exact problem. The thing is, there’s probably nothing that you can do on your end to fix it. That factory reset did not change anything is a confirmation that you have a hardware issue at hand. We suggest that you find a way to have the phone replaced to resolve the issue.

Problem #2: Galaxy Note 4 battery loses charge too fast and no longer provides power

I have been having issues with the battery on my Note 4 for several months. The phone is close to 2 years old (20 months to be exact). I started noticing battery issues at about the 1 year mark. I usually keep my phone on the charger during the day while at work and throughout the night to ensure its fully charged when I’m out and about, away from a charger. The phone would stay charged for roughly 10-15 hours before dying. I would put it on the charger and it would quickly recharge and everything would continue in that fashion.

As of late, my battery dies quickly and even on a full charge still dies or shuts down. Most times the phone needs to be on the charger to work. If I take it off the charger, it dies within minutes. Prior to today, it would die at about 80%. Now it dies on a full charge (100%) and the reason I am searching for help is because with all the “remove battery, wait, soft reset, etc. the battery is at 100% but it won’t stay on. It powers down immediately after turning on and continues to power down and turn on but does not actually stay on. I ordered a new battery with hopes this will fix my issue, but it will take a few weeks to receive it. I’m hoping I can get a resolution for this inquiry. Thanks in advance and I hope I explained my issue clearly. — Natia

Solution: Hi Natia. A Lithium-based battery like the one on a Samsung Galaxy Note 4 loses capacity over time. The end-of-life of a typing Lithium-ion battery depends on how often you charge and discharge it. A battery of this kind usually starts to show fast battery drain issue after about a year of usage, which also coincided with your story.

A Li-ion battery works by moving Lithium ions back and forth between two electrodes. When you use your phone, these ions move and stick to the Lithium-Cobalt Oxide cathode. If you charge the phone, the ions then move and stick to the Carbon anode. This back and forth movement is called a charging cycle. A typical smartphone battery starts to show degradation after a few hundred charging cycles. The more charging cycles are spent, the smaller the capacity of the battery becomes. This is because the cycling process is not 100% efficient. Everytime you charge a battery, a film of ions bond with the anode permanently, which means they no longer takes part in the movement process which powers the phone. The more the charging you do, the more ions are lost in the process, thereby reducing the battery’s capacity. Eventually, the battery will simply die or will no longer be able to power the device for long as it can’t hold any more charge.

We think this is what happened to your own battery at this time. The thing is, there is no way to reverse the loss of ions. In other words, there’s no way to make your battery work again, if that’s what you’re hoping to get from us. There’s no amount of troubleshooting that can be done to resolve your issue.

Your best hope of using your device again is to replace the existing battery with a new one.

Problem #3: How to recover files from a wet Galaxy Note 4 that is stuck in Odin mode

Hi. My son was found dead a few months ago and his note 4 was submerged in water. I just got the phone back from police today. My son was only 31, and you can imagine as his mom, I would love to get whatever pictures he has on his phone, maybe even find some videos and hear his voice again. It will not power on on its own, but it will when connected via usb. I have a solid green light on upper left. When doing the volume down/home/power I can get to a download screen but no usb connection shows on my PC in the Odin software. I can also get it to a Samsung logo screen, but it gets stuck there. I also occasionally see the charging screen with a solid lightning bolt on the battery on the screen. I am not a note user so I don’t know if that is normal. Is there any hope of retrieving anything off this phone?

I don’t know the version of Android but on the download screen it says N910P. — Tia

Solution: Hi Tia. We’re sorry to hear about your son but just like you, we are as powerless in accessing the phone’s storage device if it doesn’t even power on normally. The operating system must work properly too before a command can be done to browse folders. There are only two things that you can try — booting in safe mode and wiping the cache partition. If both of them won’t change anything, then you can consider those files gone.

To boot in safe mode, follow the steps below:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

In order to wipe the cache partition, try to do the following:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

 

Problem #4: Galaxy Note 4 showing “downloading do not turn off target” error after Marshmallow update

Following the Marshmallow update, my phone has disintegrated. Literally within hours of the update, first my phone began rebooting itself over and over again while I would be in the middle of anything. Then the apps began to lag to the point where the phone started to freeze repeatedly. Holding the power button to reboot was not working. I had to take the battery out to reboot. After doing that several time, I began getting an Android robot with “downloading do not turn off target’. My phone sat in that mode for 30 minutes not progressing, so I just went ahead and took the battery out again. Then my phone reboot itself again and another robot came up with the message “kernel panic”. It sat like that for over an hour before I decided to take the battery out again. It did it again and again. I left it a few hours, took the battery out put it back in and my phone rebooted. Now it’s not going past the “Samsung” logo when I try to reboot. — Alana

Solution: Hi Alana. While doing a soft reset — rebooting the phone by unplugging the battery — can be useful when the phone is not responding or frozen, doing it so often especially during boot up can eventually corrupt the operating system. Just like interrupting a device while it’s saving something, unplugging the battery may create a conflict and can result to file corruption. While it’s hard to know exactly what’s happening on your phone right now, the potential solutions for the situation remain the same. If you can no longer boot your Note 4 in normal mode, try to boot it in safe mode first. If that won’t change anything, wipe the cache partition. Finally, if nothing seems to solve the problem, wipe the phone clean by doing a factory reset. Here’s how:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

 

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do with your Samsung Galaxy S7 Edge that keeps rebooting or entered a boot loop [Troubleshooting Guide]

When Samsung Galaxy S7 Edge was unveiled in 2016, a lot of users were amazed for its elegance and functionality as well as for its added features in which previous models don’t have. But even though how sophisticated the device is it is not an assurance that issues won’t occur every now and then. As a matter of fact, a few months after the unveiling many of our readers started to complain about several issues and one of them is that the device randomly reboots without apparent reason.

So in this article, I’ll be tackling this topic to help users who are having this kind of issue on their device and to give hint what the key factors why this is happening are. In this instance, all we need to do is to rule out all possibilities by doing step-by-step troubleshooting procedures to pinpoint the problem and provide a perfect solution. If you are one of the owners of this phone and are currently experiencing the same problem, continue reading this post.

Before we proceed, if you have other concerns with your device, make sure you drop by our S7 Edge troubleshooting page for we have already addressed many of the reported problems with this phone. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by completing our Android issues questionnaire.

Troubleshooting Galaxy S7 Edge that keeps rebooting on its own

Problem: The phone keeps rebooting to the unlock screen over and over again. The main problem is once it fires up I can only see the screen for a few seconds until it turns off again. I can wake it up maybe once or twice but then it reboots again. During the short on period I try logging into the phone (unlocking) but the keyboard never shows up. This has been happening constantly for around half a day now.

Solution: There are a number of possibilities to consider why your device reboots by itself. The fact that your phone is unable to boot up completely is maybe because the system is crashing. Once this happens, other services will stop working which will cause the device to get stuck on the logo during the boot process.

On the other hand, in dealing with this problem it is imperative that you verify that there’s enough battery left because reboots might also be due to a failing battery. So, to be sure what the issue is, try to follow the steps below to see if you can fix the problem without bringing the device to the tech:

Let the device charge until its full

As what I’ve said, it is important that you should check if  there’s sufficient power stored in the battery to be sure that your phone won’t reboot once you have to turn it on. After connecting it to the charger leave the device until the battery is full. After you do so, try to power on your device and see if it can boot up completely without rebooting during the process. If it can successfully boot up, remove the charger and continue using it to know if it reboots at some point. Another purpose why you need to connect your device to the charger is for you to know if it still reboots even with a stable power source. If the issue persists, it is possible that this is just a firmware-related problem and you can proceed to the next step.

Try to boot in Safe mode

If you downloaded an app before the issue started, that may be a reason that your device is rebooting constantly. The purpose of booting it in this environment is to know if your phone is capable of powering on while all third-party apps are disabled and only the pre-installed ones are running. Follow these steps to run your S7 Edge in safe mode:

  1. Press and hold the Power key.
  2. If Samsung Galaxy logo appears, release the Power key and simply hold the Volume Down key.
  3. Continue holding the Volume Down key until the device finishes rebooting.
  4. If you can see “Safe Mode” in the bottom left corner of the screen then, you may release the Volume Down key.

If your phone successfully booted up in this mode, then it’s clear that there’s a third-party app that’s causing the problem. Find that app and uninstall it:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Wipe the Cache Partition via Recovery Mode

Since the device is still unable to boot up, there is a chance some caches might be outdated and triggered the issue. So, this time we will try to delete the system caches stored in the cache directory so that fresher files will be created. Don’t worry, none of your important files will be deleted when you do this method…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Assuming you’ve successfully wiped off the cache partition but the phone still can’t continue booting up, move on to the next procedure.

Backup files and do the Master reset

After everything else failed, it’s time to reset your phone to bring it back to its factory settings. But before you do that, make sure you make a backup of your important files and data as they will be deleted during the process. After which, make sure to disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out after the reset. Once everything is set and ready, follow these steps to reset your S7 Edge.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After the reset and your phone is still unable to boot up, it’s time to bring it to the tech so that he can do some tests to determine what the problem really is because at this point, we can say it’s a problem with one of the components.

I hope this troubleshooting guide can help you.

Posts you may also like to read:

How to fix Samsung Galaxy Note 4 that randomly shut off and stuck on 85% charge [Troubleshooting Guide]

The #Samsung Galaxy Note 4 (#Note4) is a slim and wide screen device, much bigger than other Androids. It’s specs are impressive as well as the features but after countless app installations and updates, the device may experience unexpected system crashes. That is the reason why your device will randomly shut offs or freezes when launching apps and becomes very sluggish.

In this post, I will discuss how to boot up your Samsung Galaxy Note 4 device in Safe mode, how to clear the system cache partition, how to uninstall third-party app and how to master reset in a bid to fix the problem. In case you will have any issues in the future, you have an idea how to do a basic troubleshooting in your device. Continue reading the post to know what caused the problem and how to prevent them from recurring.

However, if you were looking for solutions for other issues, then try to visit our Samsung Galaxy Note 4 Troubleshooting page as it contains solutions to problems we already addressed. If they won’t work, then feel free to contact us by filling up this form accurately. Please provide more details in the description field so that we can provide accurate solutions or suggestions.

Galaxy Note 4 randomly shuts down, stuck on 85% while charging

Problem: Hi. My phone randomly shuts off itself. It all start to happen after the system update. If you know the problem please let me know and also phone is not charging fully. It stuck on 85% sometimes even less, only charges fully when I pull out the battery and put it back in. Again if you know the solution let me know. Thanks again.

Troubleshooting: Hello! Sometimes there is a  possibility that it is caused by the software update. There are also other factors to consider to determine what triggers this issue, like for example your device run out of RAM to use; the device performance will be reduced and can cause lags. Or it could be that you have more than two apps open at the same time, you  have to at least close the unnecessary apps to avoid crashes and random shut offs.

You can try changing the battery if you have an extra one because it might be the battery that has a problem. By doing so, you can carefully observe the device and if the issue still remains, then try charging it to know if it can reach up to 100%.

Sometimes it could be the third party apps installed that are causing the problem, some of these apps are carrying malwares that could mess up the system pretty bad. To determine if it is caused by the third party app you have to run your device in Safe Mode. In this mode, all the third-party apps that was installed in your device will be disabled and your phone will run only the pre-installed apps. Here are the steps how to run your device in safe mode:

  1. Power off the device completely
  2. Press and hold Power key + Volume Down key simultaneously
  3. Continue holding until Samsung Galaxy Note 4 logo appears and release both keys.
  4. If the Safe mode will appear on the lower-left corner of the screen, it means the mode is activated.

If the device run smoothly in this mode, it is because the third-party apps are all disabled. If it happened that you can still remember the recently installed apps before the problem occurs then you can simply uninstall them one by one. It will be best if you can also observe the device if it will randomly shut off or if it can charge up to 100%.

If the problem persists after booting your device in Safe mode, we recommend clearing the system cache since you mentioned that it happened after the system update. There might be some old system files that were not deleted during the update process and conflict with other softwares. To clear the system cache partition, here are the steps on how to do it:

  1. Turn your device completely
  2. Press and hold Power key + Home key + Volume Up key simultaneously
  3. If the device vibrates, quickly release the Power key but continue holding the Volume Up and Home key.
  4. When Android recovery menu appears, then release both keys.
  5. Navigate through options using Volume keys and Power key to confirm
  6. You have to highlight Wipe cache partition
  7. Press Power key to confirm
  8. Select the option Yes and press Power key to confirm
  9. The clearing process will start and it will take a moment to complete.
  10. Once it’s done, select the option Reboot system now and press Power key to confirm
  11. The restart process will be longer than the usual restart

Your device will be working just fine after wiping the system cache files. If the problem still occurs, try changing your device’s battery because that might be the problem. The last thing that you should do if ever the problem still occurs is to factory reset your device.

It will delete all your files in your device and restore it back to defaults, so before you proceed we recommend to backup all your files and save it to your SD card or any external storage device.

Here are the steps how to master reset your device:

  1. Go to Apps menu
  2. Tap Settings
  3. Tap Backup & Reset
  4. Tap Factory data reset option
  5. Wait until the process is done, it will take several minutes

After performing all the mentioned steps above and did not resolve the issue, you might have to visit your local tech to have a look at it. Your device might be having some hardware problem.

Galaxy Note 4 shuts down when battery goes down 40%

Problem: Hi! I got this phone from my brother, i am facing phone switch off problem. Whenever my battery goes below 40% fone shutdown, if i try to start, it show samsung note 4 logo and again shutdown, until i connect charger., sometimes it just goes into reboot loop, keep restarting on its own till samsung note 4 logo. Plz help me, whats the problem? battery or software?

Troubleshooting: Hi! Have you ever tried using an Ultra saving mode feature of your Samsung Galaxy Note 4? If not, it is time for you to explore your device and check what this feature can do and function. Basically, this feature will let you customize your device’s power options, by enabling this mode, you can specify how many battery percentage your device will give you warning to start charging. You can try changing your device battery if there is one available, because it might the battery that has a problem. Also, we will recommend troubleshooting steps to  help you fix the bootloop, there’s a possibility that this is caused by software crash. But, you can’t set aside the possibilities of a hardware issues.

Step 1: Charge Your Device First

Have your device charge for several minutes, just enough to powerup the device. You can leave it for an hour or several hours to have enough energy. Make sure that it has an indication that it is charging, it might be waste of time and effort if it’s not. Once it’s done charging, try turning your device on.

Step 2: Boot The Device In Safe Mode

There are instances that you are having bootloop problem is because of the third-party app installed. Some of these apps has malware or virus that can damage your device software and cause problems. If you can still remember the apps that was installed before the issue happened, then you can simply remove it while your device is in safe mode. You can refer the steps above on how to run your device in Safe mode.

Once your device successfully boot up and run smoothly in this mode, we are sure that it’s a software issue. You can then start removing all the suspected app, start from the recent one. How to remove the third-party app, follow these steps: Go to Apps > Settings > Applications > Application Manager > Select the suspected apps > Uninstall. Note: It’s up to you how many installed apps you want to remove.

Step 3: Run The Device In Recovery Mode

If the bootloop still occurs, we recommend running the device in Recovery mode to restore the device the way it was before the issue. In this mode, you can as well choose to master reset your device but, that option will be the last resort in case all troubleshooting fails. You will choose the option wipe cache partition, it is an option to clear the system cache files, Here are the easy steps how to do it:

  1. Turn off the device completely
  2. Press and hold Power key + Volume Up key + Home key simultaneously for several seconds
  3. When the Android mascot display quickly release the Power key but continue pressing the Volume up key and Home key.
  4. Once the Recovery menu appears, release both keys
  5. Using your Volume Up and Volume Down key to navigate through options and Power key to confirm
  6. Highlight the Wipe Cache Partition option and press Power key to confirm
  7. Once the done, highlight Reboot System Now option and press Power key to confirm
  8. Now, the system will restart and it will take longer than the usual restart.

Step 4: Master Reset Your Device

If all troubleshooting steps fail, you can proceed and master reset your device. This is the last resort before bringing your device to a tech but, you have to backup all your important files first and save it to your SD card or an external storage device. It will delete all your files and restore your device back to default manufacturer’s settings. But, if you’re in doubt you can simply disregard this. Anyhow, here are the steps how to master reset you Samsung Galaxy Note 4:

  1. Turn your device completely
  2. Press and hold Power key + Home key + Volume Up key simultaneously
  3. If the device vibrates, quickly release the Power key but continue holding the Volume Up and Home key.
  4. When Android recovery menu appears, then release both keys.
  5. Navigate through options using Volume keys and Power key to confirm
  6. You have to highlight Wipe data/Factory Reset option and press Power key to confirm
  7. Select Yes — delete all data, press Power key to confirm
  8. A confirmation message will appear when the process is done
  9. Then, select Reboot System Now and press Power key to confirm
  10. The system will restart, this time it will take longer than the usual restart.

Step 5: Visit The Nearest Service Center

Bring your Samsung Galaxy Note 4 to the nearest Samsung service center in your area. Your device might be experiencing a hardware issue that needs the specialists attention.

We hope that these guides can help you one way or the other. Thanks for reading and we wish you all the best.

Related Questions

I have here some of the quick questions asked by our readers that are related to the topic we tackled in this post.

Question 1: My Note 4 just shut off on its own so the screen screen went black. I thought it turned off but when messages come in, it plays the notification sound but the screen remains black. What must I do because the phone just won’t respond no matter what I do?

Answer: It seems like the phone’s firmware just crashed leaving the screen blank and unresponsive. It happens all the time but it’s easier to fix. All you got to do is pull the battery out for a minute then press and hold the power key for a few seconds. Place the battery back in and turn the phone on. That should bring the device back to life.

Question 2: My phone shut down after an update and won’t turn back on. If I’d known this would happen, I wouldn’t have installed the update. Can I still fix the problem?

Answer: Maybe, maybe not! We don’t know for sure if it really was the update that caused the problem so before anything else, try to pull the battery out and then press and hold the power key for a minute to refresh the phone’s memory. Place the battery back in and attempt to turn the phone on. If it doesn’t respond, then try charging the device. If it doesn’t charge, then read this post to help you troubleshoot the charging issue: How to fix Samsung Galaxy Note 4 that’s not charging – Troubleshooting Guide.

If the phone charges but still won’t turn on, then try reading this post: How to fix Samsung Galaxy Note 4 that won’t turn on [Troubleshooting Guide].

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