Samsung Galaxy S8 Plus keeps showing “Unfortunately, Email has stopped” error [Troubleshooting Guide]

Some of our readers who just bought the new Samsung Galaxy S8+ are complaining about the error message “Unfortunately, Email has stopped” that shows up when they try to read incoming emails or compose a new one. It’s a very annoying problem since it affects the capability of the phone to send / receive emails messages and for those whose job includes reading of emails in the morning, you really can’t afford to have this problem.

We only have to do a couple of things in this troubleshooting guide for us to know if the problem can be fixed on your end without much of a trouble because usually, this kind of problem is a simple one. If, after our troubleshooting, the error still shows up, you have no other choice but to bring it back to the store and probably request for a replacement. So, if you own this new device and are currently bugged by the same error, continue reading so you would know what to do about it.

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Now, before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

How to troubleshoot Galaxy S8+ with “Email has stopped” error

This is just going to be a quick troubleshooting guide as we simply have to find out if the problem is as simple as the typical app issue or due to incorrect settings. That said, here’s what you should do if you encounter the “Unfortunately, Email has stopped” error on your Galaxy S8 Plus…

Step 1: Clear cache and data of the Email apps

We have to go after the app that’s crashing and in this case, it’s Email. Reset it by deleting its cache and data but please note, your emails will be deleted when you do this and you may never recover them back especially if they’ve already been deleted from the server after being downloaded into your phone.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Email in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After doing this, you may have to setup your email account again and if the error still shows up, try the next step.

Step 2: Boot the phone in Safe mode and open Email

While this doesn’t fix the problem, it’s important we try to do this to know if the problem is caused by a third-party app. Try to go through the steps below and then open the Email app once you reached the safe mode to know if the error shows up while in that state. Here’s how you boot your phone in this mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

If the error still shows up, then do the next step.

Step 3: Perform the Master Reset on your Galaxy S8+

This is the last resort. If the problem isn’t fixed by this, then you really have to get it replaced. But before anything else, make sure you make a backup of your files and data as they will be deleted. Then, disable the Factory Reset Protection (FRP) or anti-theft feature on your phone so you won’t be locked out after the reset.

This is how you disable FRP on S8 Plus…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap 3 dot icon.
  8. Tap Remove account.

And this is how you reset it…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If all else fails, return the phone and have it replaced.

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