How to fix Galaxy Tab A Instagram app keeps crashing | Instagram has stopped error

Instagram may sometimes stop working properly. In this troubleshooting article, we’ll show you the steps that you can take if Instagram keeps crashing on your Galaxy Tab A.

How to fix Galaxy Tab A Instagram app keeps crashing | Instagram has stopped error

If Instagram keeps crashing on your Galaxy Tab A, learn what to do to fix it below.

Galaxy Tab A Instagram keeps crashing fix #1: Check for outages and online solutions

Facebook, which now owns Instagram, tries hard to keep its family of apps in top shape. However, bugs can still occur from time to time due to unforeseen circumstances. This is usually the reason why popular apps can still suffer downtimes. To check if Instagram is currently having an outage, what you need to need to is to simply check the news. With your phone, open your browser and do a quick Google search about “Instagram issues.” If there’s a confirmed outage, what you must do is to simply wait until the issue is fixed. In most cases, an update may be required to fix a problem so be sure to install any update for Instagram. 

 Galaxy Tab A Instagram keeps crashing fix #2: Troubleshoot Instagram app

If there’s no known issue with Instagram at the moment, the cause of the problem may be within your device. You’ll need to troubleshoot it in order to know where the bug is coming from. One of the basic things that you need to do in this case is to troubleshoot the app itself. Below are the things that you must do:


  • Install update
  • Force quit
  • Clear cache
  • Clear data

Install update. As mentioned above, updating the problem app may be necessary. Make sure that you check for app updates in the Play Store app for this. To check for Play Store app updates:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. Here’s how:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap App download preference. 
  5. Select Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

Make sure to also keep your apps updated all the time by enabling auto-update option.

  1. Tap Auto-update apps.
  2. Tap Over wifi only (select Over any network if you don’t have wifi).
  3. Tap Done.

Force quit. Restarting Instagram may help. Be sure to do this troubleshooting step after updating, or if there’s no update available at this time. Restarting an app can be an effective solution sometimes especially if the cause is due to a temporary bug. This is how it’s done:

  1. On your screen, tap the Recent Apps soft key (the on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Instagram app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Force Stop.

Clear cache. Clearing the cache of a problem app may also help. If restarting the app has failed, be sure to clear the app cache at this time. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Storage.
  7. Tap Clear cache button.

Clear app data. Another way to directly deal with the app is by clearing its cache. Delete the cache of your Instagram app with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Storage.
  7. Tap Clear data button.

Galaxy Tab A Instagram keeps crashing fix #3: Restart device

In some cases, restarting the device itself may get rid of bugs affecting apps. If your Galaxy Tab A Instagram app still keeps crashing at this time, make sure that you reboot your tablet. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second and third restart procedures try to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Tab A Instagram keeps crashing fix #4: Update software

Keeping the software on your tablet up to date has benefits, including the chance of fixing issues. Be sure that you install any available system update that might be there at this time. If you want to check, you can visit under Settings > Software update > Download and install.

Galaxy Tab A Instagram keeps crashing fix #5: Clear Cache Partition

In order to load apps quickly, Android stores frequently used items like website links, images, videos, ads, among others in a part in internal storage called cache partition. Sometimes, these items collectively called system cache may get outdated or corrupted causing performance problems or bugs. To ensure that you phone runs efficiently and the cache in top shape, you want to regularly clear the cache partition (about once every few months). When dealing with any app issue, this can also be one of the troubleshooting steps. Here’s how to do it

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Galaxy Tab A Instagram keeps crashing fix #6: Reset network settings

If Instagram still keeps crashing on your Galaxy Tab A, be sure to check if it’s due to incorrect network settings. To check, try clearing the current network configuration with these steps:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset network settings.
  5. Tap Reset settings to confirm.

This troubleshooting step won’t affect your cellular connections but will delete wifi passwords and previous Bluetooth pairings.

Galaxy Tab A Instagram keeps crashing fix #7: Run on Safe Mode

The presence of a bad third party app may cause problems with other apps. If Instagram started crashing on your Galaxy Tab A after a new app was installed, it’s possible that you may have a bad third party app at hand. To check, run your tablet on safe mode. All third party apps are suspended on safe mode so if Instagram works normally in this mode, you can bet an app is to blame. To restart to safe mode:

  1. Turn off the device.
  2. Press and hold the Power key.
  3. When Samsung appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting. This may take up to 1 minute. Just be patient to wait for it.
  6. Release the Volume down key when you see Safe Mode on the device.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Tab A is still problematic, repeat steps 1-4.

Galaxy Tab A Instagram keeps crashing fix #8: Factory reset

In most cases of Instagram issues, factory reset is not necessary but if none of the suggestions above has helped, it’s worth trying. Make sure to create a backup of your personal data such as photos, videos, texts, contacts, etc. to avoid losing them. 

Below are the two methods on how to hard reset or factory reset your Galaxy Tab A.

Method 1: How to hard reset on Samsung Galaxy Tab A via Settings Menu

Under normal circumstances, factory reset under Settings menu should be the primary way for you. It’s simpler to do and does not require pressing hardware buttons, which some users may find difficult to do.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Tab A using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Power button at the same time for 5 seconds.
  5. Release the Power and Volume Up buttons.
  6. The Recovery screen menu will now appear. 
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

 


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