Samsung Galaxy S8 Plus Troubleshooting

Welcome to our Samsung Galaxy S8+ troubleshooting page. It contains all the links to all our troubleshooting guides that seek to help our readers who have problems with their phones. If you’ve found this page because you were looking for some solutions to your problems, then you’ve come to the right place. Just browse through the links below and find issues that are similar with yours.

Aside from troubleshooting guides, we will also be publishing tutorials, tips, tricks and articles that will help you manage your device well. We will be updating this page every week or every time we publish articles about the Galaxy S8+. So, if you own this phone, make sure you bookmark this page so you can find it immediately when you need it.

This page is divided into sections and to make it easier for you to find what you’re looking for, we’ve listed down the sections below. So, just click on any of the links below to jump to a specific section and take time browsing its contents as we may already have published an article that may be helpful for you.

If none of our articles can fix your problem and you badly need our assistance, you can always contact us by completing our Android issues questionnaire. Don’t worry, it’s a free service so you don’t have to worry about anything. However, we ask you to provide us with the information we need so that we know where to start or how to fix your problem.

Key Features

  • Android 7.0 Nougat
  • 6.2″ Dual Curved QHD Super AMOLED Display
  • Infinity Display
  • Qualcomm® Snapdragon™ 835 Processor
  • Expandable Memory
  • Bixby Vision
  • 12MP Rear-Facing Camera
  • 8MP Front-Facing Camera
  • Water & Dust Resistance
  • Fingerprint Scanner
  • Iris Security Scanner
  • Face Scanner
  • Fast battery charging
  • 3500 mAh battery
  • Samsung Smart Switch
  • Bluetooth 5.0




  • Super AMOLED capacitive touchscreen, 16M colors
  • 6.2″ QHD Display
  • 1440 x 2960 pixels (~529 ppi pixel density)
  • Corning Gorilla Glass 5 protection
  • 3D Touch (home button only)
  • Always-on display
  • TouchWiz UI

Firmware and Processor 

  • Android 7.0 Nougat
  • Qualcomm MSM8998 Snapdragon 835 – US model
  • Exynos 8895 Octa – EMEA
  • Octa-core (4×2.35 GHz Kryo & 4×1.9 GHz Kryo) – US model
  • Octa-core (4×2.3 GHz & 4×1.7 GHz) – EMEA
  • Adreno 540 GPU – US model


  • 12MP Rear-Facing Camera
  • 1/2.5″ sensor size, 1.4 µm pixel size, geo-tagging, simultaneous 4K video and 9MP image recording, touch focus, face/smile detection, Auto HDR, panorama
  • can record videos at [email protected], [email protected], HDR, dual-video recording
  • 8MP Front-Facing Camera
  • [email protected], dual video call, Auto HDR

Battery Life

  • Non-removable Li-Ion 3500 mAh battery
  • Up to 31.6 hours talk time (approx.)
  • Up to 17.6 days standby time (approx.)


  • 4GB RAM
  • 64GB ROM
  • microSD, up to 256 GB (dedicated slot) – single-SIM model
  • microSD, up to 256 GB (uses SIM 2 slot) – dual-SIM model


  • Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth v5.0, A2DP, LE, aptX
  • comes with A-GPS, GLONASS, BDS, GALILEO
  • USB v3.1, Type-C 1.0 reversible connector


  • comes with a loudspeaker
  • 3.5mm jack
  • Active noise cancellation with dedicated mic


  • Dimensions: 159.5 x 73.4 x 8.1 mm (6.28 x 2.89 x 0.32 in)
  • Weight: 173 g (6.10 oz)
  • Corning Gorilla Glass 5 back panel
  • Single SIM (Nano-SIM) or Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 certified – dust/water proof over 1.5 meter and 30 minutes


Basic Troubleshooting

  • Galaxy S8+ won’t turn on
  • Galaxy S8+ won’t charge
  • Galaxy S8+ can’t send / receive text messages
  • Galaxy S8+ can’t connect to Wi-Fi

What to do when your Samsung Galaxy S8+ won’t work properly and you don’t know what causes the problem?

  1. Boot your device in safe mode to know if third-party apps have something to do with the problem. In so doing, all third-party apps and services will be temporarily disabled and this immediately isolates the problem.
  2. If the device is frozen and won’t respond, try to do the Forced reboot or soft reset procedure, which will perform the simulated battery disconnect.
  3. It is also advisable that you delete all the system caches so that they’ll be replaced with new ones as they often get corrupted especially during firmware updates. To do so, you just have to boot your phone in Recovery mode and wipe the cache partition.
  4. If all else fails, it’s better to just backup your files and data and then do the Factory reset. This procedure will bring your phone back to its factory default settings while deleting every third-party files, data, apps, etc.
  5. Better yet, do the Master reset, which, aside from bringing your phone back to its factory defaults, formats both the cache and data partitions and thoroughly delete possible corrupt system caches, files and data.

Problems / Solutions

 Power Issues

 Operating System Issues

 Apps Issues

 Internet Issues

 Calling Issues

 Texting Issues

 Camera Issues

 Sound Issues

 Memory Issues

 Screen Issues

Tutorials & How Tos


 Operating System









Tips & Tricks

  1. How to turn On / Off Samsung Galaxy S8+ anti-theft feature
  2. How to setup your Samsung Galaxy S8+ Security features
  3. How to setup device lock on your Samsung Galaxy S8+

Device Management