Although most PS4 systems work flawlessly most of the time, some may hit a snag and encounter update issues. If you are having trouble installing an update on your PS4 console, like when an update starts but then stop for no reason, or if you’re getting an error code or message, this article should help.
Reasons for PS4 update issues
PS4 update issues can manifest in an error code, error message saying update can’t proceed, or, in some rare cases, crashing of the PS4. Below are some of the common causes for PS4 update issues.
Most times, updating a PS4 is as easy as hitting a few buttons on a controller. If you experience update issues or if your PS4 is showing an update error code everytime you attempt to download a new software version, the first thing that you must do is to check if it’s server related.
Server problems may sometimes occur if Sony’s systems can’t cope with a high number of devices updating at the same time. Such an issue though is rare and often goes away on its own. So, you can try to update your PS4 at a later time to see if there’s no longer over-capacity issue with the servers.
Incompatible or buggy hard drive.
Some error when updating are caused by a fault in the hard drive, like when there’s an CE-30002-5 code. If you’re using a USB flash drive or external hard drive and you encounter update issues, there are a number of possible solutions that you can do on your PS4. One such solutions is to delete any update notifications. I’ve personally found this effective when all of a sudden i started getting the CE-30002-5 error code after loading an NBA 2K20 game from and external hard drive.
Old software is blocking new updates.
If you haven’t updated your PS4 for a long time, the old software currently running may have a bug that prevents new updates from being installed. This is one of the reasons why it’s highly recommended that you regularly update your PS4, even if you mainly use it for offline games.
Some PS4 gamers have shared to us that they were able to fix their PS4 update issues after deleting their console’s database. So, one of the possible solutions that you should try is to rebuild the PS4 database if none of the traditional solutions work.
How to fix PS4 update issues | troubleshooting steps and solutions
Below are the things that you should do to fix any PS4 update problem.
- Check the latest version for your PS4 software.
Before you proceed with your troubleshooting, make sure that you check what’s the current version of your PS4 software. Once you have the information, you can then visit the PlayStation website to see if there’s a need for you to update the software. Here’s how:
-Go to the PlayStation Home screen.
-Select System Information.
-Take note of the System Software version.
At the time of this writing, the latest PS4 software version is 7.51. If your own software version is older than what the PlayStation website shows, you need to either update the system online, or via Safe Mode.
- Use wired connection during an update.
Whether you’re updating or playing an online game, using a wired setup is always better over wifi connection. If your PS4 seems to be having an issue with software updates when it’s on wifi, try moving the console closer to the router and connect it using a LAN cable.
- Delete update notifications.
Some PS4 consoles may encounter update problems due to coding bugs or when updating games. I once had an issue with Call of Duty Modern Warfare (2019) updates and the effective way I discovered was to simply delete the stuck update in the notifications section.
Try checking the notifications and see if you can get the console going with the update. Here’s how:
-Go to the PlayStation Home screen.
-Select the Notifications icon (circle with an “i”).
-Press the OPTIONS button on your controller.
-In the menu, select Delete.
-Choose Select All.
-Once you’ve deleted all the notifications, try to manually install the update again.
This troubleshooting step will delete both system updates and game updates that are yet to be installed or stuck.
- Update via Safe Mode.
Just like a regular Windows computer, you can run your PS4 to safe mode and perform a number of things, one of them to update the system. While on safe mode, only the most basic features can run, so, if a glitch occurs in the more advanced aspect of the software, updating in this mode may work.
Follow the steps below to boot the console to safe mode and update from there:
-Turn the PS4 off completely.
-Once the console is fully off, press and hold the POWER button on the PS4 front panel until you hear two beeps.
-Release the Power button after the second beep, which should occur about seven seconds after the first beep.
-Connect your controller to the console using a USB cable then press the PlayStation button.
-In the Safe Mode menu, choose Option 3 [Update System Software].
- Rebuild Database.
If your PS4 still won’t update in safe mode, the next possible solution is to delete the current database. Sometimes, the gaming database can get corrupted or some files may become missing. This can interfere in the operation of the software or games. To fix the problem, follow the steps below:
-Turn off the PS4 completely
-When the device is off press and hold the power button. Release it after you’ve heard two beeps: one when you initially press, and another about seven seconds later.
-The PS4 will now boot into “Safe Mode“.
-Connect a DualShock 4 controller with a USB cable and press the PS button on the controller. If the PS4 isn’t recognizing the controller, you may have attached a ‘power only’ USB cable – use the one that came with the controller.
-Select the option “Rebuild Database”.
-Wait for the process to complete then restart the PS4.
- Try a manual software update.
A more drastic and tedious way to fix PS4 update issues is manual or offline update installation. Just like the previous two solutions above, you’ll need to run the console to Safe Mode in order to do this solution.
Follow the steps in this article to perform a manual update:
How To Do An Offline Update On Your PS4 | USB Manual Update
- How To Fix Battle.Net App Won’t Go Online | Blizzard Warzone Won’t Load
- How To Force Close A PS4 Game | Easy Fix For Freezing Game Or App
- How To Fix COD Warzone Ping Or Latency Problems | PS4
- Easy Steps To Remove PS4 Parental Controls | 2020 | NEW Tutorial!
Visit our TheDroidGuy Youtube Channel for more troubleshooting videos.