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Messenger Microphone Not Working During Video Calls

During video calls, some users complained of the Messenger microphone not working properly. According to them, the video works fine but people on the other end cannot hear them. When a problem like this occurs, there are always a few possibilities to consider. It can be a problem with the app, the microphone or the firmware. 

Therefore, in this post, I will guide you on how to troubleshoot your Android device whose microphone isn’t working properly when used during a Messenger video call. We will look into each possibility and rule them out one after another until we can determine the cause, and hopefully be able to fix the problem. Continue reading as we may be able to help.

Messenger Microphone Not Working During Video Calls

However, if for some reason the Messenger microphone not working even after doing all this, then you have no other choice but to reset the phone. The same is true if the microphone itself does not work regardless of the app you’re using. At least, do a reset before you bring your phone to the tech. And before you reset your device, make sure to create a copy of your important files and data as they will be deleted during the process. 

When ready, follow these steps to reset your phone:

  1. Open Settings.
  2. Find and tap General management. 
  3. Touch Reset. 
  4. Tap Factory data reset. 
  5. Scroll down to the bottom of the screen and tap Reset.  
  6. If prompted, enter your PIN, Password or Pattern. 
  7. Finally, tap Delete all.

When the reset is done, set up your phone as a new device. 

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