Messenger Microphone Not Working During Video Calls

During video calls, some users complained of the Messenger microphone not working properly. According to them, the video works fine but people on the other end cannot hear them. When a problem like this occurs, there are always a few possibilities to consider. It can be a problem with the app, the microphone or the firmware. 

Therefore, in this post, I will guide you on how to troubleshoot your Android device whose microphone isn’t working properly when used during a Messenger video call. We will look into each possibility and rule them out one after another until we can determine the cause, and hopefully be able to fix the problem. Continue reading as we may be able to help.

Messenger Microphone Not Working During Video Calls

Time Needed : 15 minutes

Based on our experience, this problem can be pretty minor but if it’s a hardware issue, then you may need to have the device checked by a technician. But here’s what you need to do to try and fix it…

  1. Force restart your phone

    In troubleshooting a smartphone that’s bugged by an unexplained issue or a problem that started without apparent reason or cause, you must always rule out the possibility that it’s just due to a minor firmware issue. 

    With that being said, the first thing you need to do is the forced restart. It is a simulated battery removal that refreshes your device’s memory and reloads its apps and services. Here’s how you do it: 

    1. Press and hold the volume down button and the power key for 10 seconds. This will force your phone to power itself down and turn back on. 
    2. When the logo shows, release both keys and wait until the device has finished rebooting. 

    Once the restart is finished, open Messenger and try doing a video call to know if the microphone now works properly.
    forced restart android

  2. Test the microphone

    Before moving on to troubleshooting the app, what you have to do next is to check if the microphone is working fine on its own. 

    So launch the voice recorder app and then try to record your voice for a few seconds. After which, play it and see if there’s audio. Or, you may also record a video of yourself speaking. 

    If the phone captures your voice, then the microphone is working fine. So move on to the next procedure, otherwise, it’s possible that the problem is with the hardware. But I would still suggest you finish this guide and see what happens.
    test the microphone

  3. Check the apps permissions

    Perhaps, the reason why the microphone isn’t working during video calls on Messenger is because the permissions were changed. That’s what you need to check because if the app isn’t allowed to use the microphone, then it follows that other users won’t be able to hear you during video conferences. Here’s how it’s done: 

    1. Swipe up from the bottom of the screen to pull up the app drawer. 
    2. Go to the screen where the Messenger app is located. 
    3. Tap and hold on its icon until options show. 
    4. Tap App info. 
    5. Scroll down to find Permissions and tap on it. 
    6. The next screen will show you the services that the app is allowed to access. 
    7. Make necessary changes and then try using Messenger again. 

    After making sure the app is allowed to use the microphone and it’s still not working as it should be, then move on to the next solution.
    allow microphone use

  4. Reset Messenger

    After making sure the problem isn’t due to a minor glitch and that the microphone is working fine, then it’s time to clear the cache and data of Messenger. This will reset the app back to its default settings and configuration. If it’s just one of those minor app-related issues, then this procedure will fix it: 

    1. Go to the screen where the Messenger icon is located. 
    2. Tap and hold on the Messenger icon until options show. 
    3. Tap App info. 
    4. Touch Storage. 
    5. Tap Clear cache. 
    6. Now, tap Clear data and touch OK to confirm. 

    If the problem remains after this solution, then try the next one.
    reset messenger

  5. Reinstall Messenger

    At this point, it’s better to simply remove the app from your phone to also delete all possible corrupt cache and data files. After which, download a fresh copy of the app from the Play Store to make sure you’re using the latest version. 

    1. Swipe up from the bottom of the screen to pull up the app drawer. 
    2. Go to the screen where the Messenger app is located. 
    3. Tap and hold on its icon until options show. 
    4. Tap Uninstall and confirm it. 
    5. Once the app is successfully uninstalled, launch the Play Store. 
    6. Search for ‘Messenger ’ and tap the Messenger  app. 
    7. Tap Install and wait until the phone has finished installing the app. 

    Assuming that this isn’t a hardware problem, then these solutions will be enough to make the microphone work on Messenger again during video calls.
    reinstall messenger

  • Messenger
  • Android

However, if for some reason the Messenger microphone not working even after doing all this, then you have no other choice but to reset the phone. The same is true if the microphone itself does not work regardless of the app you’re using. At least, do a reset before you bring your phone to the tech. And before you reset your device, make sure to create a copy of your important files and data as they will be deleted during the process. 

When ready, follow these steps to reset your phone:

  1. Open Settings.
  2. Find and tap General management. 
  3. Touch Reset. 
  4. Tap Factory data reset. 
  5. Scroll down to the bottom of the screen and tap Reset.  
  6. If prompted, enter your PIN, Password or Pattern. 
  7. Finally, tap Delete all.

When the reset is done, set up your phone as a new device. 

I hope that we’ve been able to help. Please support us by subscribing to our channel.

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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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