When the camera won’t work on Messenger during a video call, the problem can either be with the app or the camera itself. It seems like many Facebook users have been complaining about this problem saying that the camera intermittently won’t work. As a result, they can hear the voices of the people on the other line but can’t see their faces.
In this post, I will guide you in fixing your Android device whose camera doesn’t work properly when using Messenger. We will try to look into every possibility and rule them out one by one until we can determine the cause and hopefully be able to fix the real issue. If you have a problem like this, continue reading as we may be able to help.
Camera Won’t Work On Messenger During Video Call
For this problem, you only need to do a few troubleshooting procedures and don’t worry, they’re pretty easy and safe.
Force restart your phone
Before anything else, make sure that this problem isn’t due to a minor system glitch. That’s why you need to do the forced restart first to refresh your phone’s memory and reload all apps and services. 1. To do this, press and hold the volume down button and the power key for 10 seconds. This will force your phone to power itself down and turn back on. 2. When the logo shows, release both keys and wait until the device has finished rebooting. After doing it, open Messenger and see if the camera is now working. If still not, then move on to the next solution.
Check the permissions
When an app like the Messenger tries to use the camera, more often than not, you will be prompted about it and you will choose whether to allow or deny it. However, there are times when the prompt wouldn’t just pop up. That’s the reason why before we proceed, it’s best to check the permissions of the app. 1. Swipe up from the bottom of the screen to pull up the app drawer. 2. Go to the screen where the Messenger app is located. 3. Tap and hold on its icon until options show. 4. Tap App info. 5. Scroll down to find Permissions and tap on it. 6. The next screen will show you the services that the app is allowed to access. 7. Make necessary changes and then try using Messenger again. After making sure that the app is allowed to use the camera and yet it doesn’t work during video calls, then move on to the next solution.
Test the camera
For this procedure, all you need to do is test if the camera works on its own. We just need to rule out the possibility that the problem is with the camera of your phone. To do so, launch the camera and try to snap pictures or record short videos. If the camera works properly, then move on to the next solution.
Clear Messenger’s cache and data
Doing this will reset the app. This is a very effective solution to app problems and at this point, we can already assume that the problem is with the Messenger itself. So try to follow these steps to clear its cache and data: 1. Go to the screen where the Messenger icon is located. 2. Tap and hold on the Messenger icon until options show. 3. Tap App info. 4. Touch Storage. 5. Tap Clear cache. 6. Now, tap Clear data and touch OK to confirm. After resetting the app, open it and try to see if the camera works.
Uninstall Messenger and reinstall it
After doing the previous procedures and the camera is still not working on Messenger, then it’s time you uninstalled the app and reinstalled it. Uninstalling it will remove all its files and data that may have been corrupted and installing a new copy from the Play Store will ensure you’re using the latest version. 1. Swipe up from the bottom of the screen to pull up the app drawer. 2. Go to the screen where the Messenger app is located. 3. Tap and hold on its icon until options show. 4. Tap Uninstall and confirm it. 5. Once the app is successfully uninstalled, launch the Play Store. 6. Search for ‘Messenger ’ and tap the Messenger app. 7. Tap Install and wait until the phone has finished installing the app. When it comes to problems like this, as long as the camera is working properly on its own, reinstalling the app in question can always fix it.
Tools
- Messenger
Materials
- Android
On the other hand, if the problem persists after doing the solutions above, then the only option left for you to do is to reset your phone. So create a backup of your important files and data, and then follow the steps below:
- Swipe down from the top of the screen and then tap the Settings icon.
- Find and tap General management.
- Touch Reset.
- Tap Factory data reset.
- Scroll down to the bottom of the screen and tap Reset.
- If prompted, enter your PIN, Password or Pattern.
- Finally, tap Delete all.
When the reset is done, set up your phone as a new device.
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