The black screen of death (BSOD) issue is common to Android users. In fact, we have received quite a lot of complaints from our readers who own the Samsung Galaxy J2 Pro 2018 regarding this problem. According to some, the issue started on its own without any valid or clear cause. There were also others who said that the issue occurred after the phone got dropped or fell on a hard surface. As to the latter, it’s clear that the problem is due to physical damage incurred by the phone from the drop. Hardware issues have to be addressed by Samsung’s technicians.
In this post however, I will address this problem to help our readers who reached out to us complaining about the issue. This is only applicable to issues that occurred without any apparent reason or cause. I will share with you the solution that we’ve always been using to black screen issues with other devices including the flagship phones. So, if you’re one of the owners of this device and are currently bugged by a similar problem, continue reading as this post may be able to help you one way or another.
For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.
How to fix black screen of death issue on Galaxy J2 Pro 2018
The following solutions have been proven effective in dealing with this kind of problem unless, of course, the issue is caused by physical and/or liquid damage. Don’t worry, they are always safe to do for both your phone and your data in it but just make sure you’re doing them right. We know this for a fact because majority of the complaints we received that have similar symptoms were due to a very minor problem–system crash. With all that being said, here’s what you should do about it:
- Press and hold the volume down and power keys at the same time for 10 seconds or more.
The method is called Forced Restart which simulates battery pull. It’s hard-wired in your phone so if done correctly, it will force your phone to boot up even if the system crashed. It’s also called Soft Reset because it resets your phone’s memory but don’t worry, none of your files and data will be deleted.
However, if your Galaxy J2 Pro 2018 won’t respond to it, then try doing it a couple more times or you may try this:
- Remove the back cover of your phone.
- Pull the battery out.
- Remove your SIM card and SD card.
- Press and hold the Power key for a minute while the battery is out.
- Now, place the battery back it and secure it with the back cover.
- Attempt to turn your phone on.
If the phone still won’t respond after said procedure, here’s another thing you could try:
- Plug the charger to a working AC outlet.
- Connect the phone to its charger using the original USB cable.
- Regardless whether the phone shows the charging symbol or not, leave it connected to its charger for at least 10 minutes.
- Now try to turn the phone on to see if it’s successful this time.
IMPORTANT NOTE: If the phone is heating up or overheating while it’s connected to its charger, then disconnect it immediately to prevent further damage. It’s possible that there’s a problem with its hardware or water may have caused the issue. You should bring it to the service center or back to the store where you bought it for checkup and/or replacement.
After all this and the phone is still unresponsive, then it’s time to bring it back to the store where you bought it or to the shop so that the technician can check it up for you.
If you have other concerns you want to share with us, feel free to contact us anytime or you may leave a comment below.
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