Samsung Galaxy S9 Plus Troubleshooting

The Samsung Galaxy S9 Plus is the big brother of the company’s flagship this year which sports a 6.2-inch display with pretty much identical specs. People who opt for bigger and/or wider smartphones may take advantage of what this device offers. And while it’s one of the best smartphones in the market today, as the owner, you may still be able to encounter problems from time to time and that’s the reason why we have pages like this. It’s a troubleshooting page that may contain the most commonly reported issues with the phone and their solutions.

This page is divided into sections and to make it easier for you to find what you’re looking for, we’ve listed down the sections below. So, just click on any of the links below to jump to a specific section and take time browsing its contents as we may already have published an article that may be helpful for you.

If none of our articles can fix your problem and you badly need our assistance, you can always contact us by completing our Android issues questionnaire. Don’t worry, it’s a free service so you don’t have to worry about anything. However, we ask you to provide us with the information we need so that we know where to start or how to fix your problem.

Key Features

  • Android 8.0 (Oreo)
  • 6.2 inches, 97.6 cm2 (~83.8% screen-to-body ratio)
  • Qualcomm MSM8998 Snapdragon 845
  • Expandable Memory
  • Bixby Vision
  • 12MP Rear-Facing Camera
  • 8MP Front-Facing Camera
  • Water & Dust Resistance
  • Fingerprint Scanner
  • Iris Security Scanner
  • Fast battery charging
  • 3500 mAh battery
  • Samsung Smart Switch
  • Bluetooth 5.0




  • Super AMOLED capacitive touchscreen, 16M colors
  • 6.2 inches Display
  • 1440 x 2960 pixels, 18.5:9 ratio (~531 ppi density)
  • Corning Gorilla Glass 5 protection
  • 3D Touch (home button only)
  • Always-on display

Firmware and Processor 

  • Android 8.0 (Oreo)
  • Exynos 9810 Octa – EMEA
  • Octa-core (4×2.9 GHz & 4×1.9 GHz Cortex-A55) – EMEA
  • Qualcomm MSM8998 Snapdragon 845 – USA & China
  • Octa-core Kryo 385 (4×2.8 GHz Cortex-A75 & 4×1.8 GHz Cortex-A55) – USA & China
  • Mali-G72 MP18 – EMEA
  • Adreno 630 – USA & China


  • Dual 12MP Rear-Facing Camera
  • 12 MP (f/1.6, 26mm, 1/2.55″, 1.4 µm, Dual Pixel PDAF) + 12MP (f/2.4, 52mm, 1/3.6″, 1 µm, AF), OIS, phase detection autofocus, 2x optical zoom, LED flash
  • can record videos at [email protected], [email protected], HDR, dual-video rec.
  • 8MP Front-Facing Camera
  • f/1.6, autofocus, 1440p, dual video call, Auto HDR

Battery Life

  • Non-removable Li-Ion 3500 mAh battery


  • 64GB ROM, 4GB RAM
  • 128GB ROM, 6GB RAM
  • microSD, up to 256 GB (uses SIM 2 slot) – dual SIM model only


  • Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth v5.0, A2DP, LE, aptX
  • comes with A-GPS, GLONASS, BDS, GALILEO
  • FM radio for US & Canadian variants only
  • USB v3.1, Type-C 1.0 reversible connector


  • comes with a loudspeaker
  • 3.5mm jack
  • Active noise cancellation with dedicated mic


  • Dimensions: 157.7 x 73.8 x 8.5 mm (6.21 x 2.91 x 0.33 in)
  • Corning Gorilla Glass 5 back panel
  • Single SIM (Nano-SIM) or Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 certified – dust/water proof over 1.5 meter and 30 minutes

Problems / Solutions

 Power Issues

 Operating System Issues

 Apps Issues

 Internet / Network Issues

 Calling Issues

 Texting Issues

 Camera Issues

 Sound Issues

 Memory Issues

 Screen Issues