Just because your Oppo R11s no longer charges doesn’t mean it’s battery is damaged or it has a hardware problem. There were cases I’ve encountered wherein the not charging problem is due to a minor firmware issue. Now for those who believe that the charging process is between the charger and the hardware only, well, you’re wrong because the firmware plays a big role in the process. In fact, the phone with a malfunctioning firmware will also experience this problem.
Now, in this post, I will tackle this problem again but this time with the Oppo R11s being the subject of our troubleshooting. This is for the benefit of our readers who own this phone and are currently having similar problems and also for those who reached out to us asking for assistance. Continue reading as this article may help you one way or another.
For users who found our site while trying to find a solution to a different problem, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.
Quick fix for Oppo R11s that’s not charging
There are two situations that we need to take into consideration here. The first one is when the phone is still powered on and the battery is already on a critical level when this problem occurred. In this situation, all you need to do is restart your phone especially if the issue never happened before. I encountered this one a few times already and the reboot will refresh your phone’s memory and reload all core services including those that handle charging. After the reboot, connect your phone to its charger that’s, of course, plugged into a working wall outlet.
The second situation that we have to address is when the phone already drained its battery and won’t respond when you connect it to its charger. This might be just a system crash issue. As I said earlier, the firmware plays a big role in the charging process. If your phone completely drained its battery, there’s always a chance that the firmware crashed just before the phone shut down. A system crash will leave your phone completely dead and unresponsive but there’s always something you can do about it and here’s how…
- Press and hold the Volume Up button and the Power key together for 10 seconds.
It’s what you call Forced Restart which simulates battery disconnect. If Oppo R11s had a removable battery, then we just have to pull it out and press and hold the power key for a minute to fix this problem but it has a non-removable one so that’s what you need to do. If the phone still won’t respond to it, try pressing and holding the Volume Up button first and without letting go of it, press and hold the Power key and keep both keys held together for 10 seconds. If the phone won’t respond to its, do connect it to its charger and do the same process a few times.
If your Oppo R11s still won’t charge after doing these methods, then you have to troubleshoot it.
Troubleshooting Oppo R11s that won’t charge
If you just bought your phone and then this problem happened, bring it back to the store and have them replace it–a brand new phone should work without any problems. However, if you’ve already been using this device for a few months now and then this issue started, we need to troubleshoot it to determine the cause and hopefully fix it. But bear in mind that there’s no guarantee we can fix this…
Check for signs of liquid damage
It is important that you begin your troubleshooting with this because Oppo R11s isn’t a water-resistant device so it’s prone to liquid damage unlike other flagship devices with IP67 and IP68 ratings.
The first area you need to check is the USB or charger port because it often serves as the gateway of liquid. Had your phone been splashed with or dipped in water, you can almost be certain that there would be power-related issues.
Regardless whether there are traces of liquid in there or not, it’s better that you clean the area. Use a cotton swab to do so or you may insert a small piece of tissue paper to absorb the water if any.
Being the owner of this device, you should know if the phone got wet sometime in the past. Take note that if water found its way into your device, it may take several days before the moist reaches the circuits and cause havoc.
Try charging in Safe mode
I also personally encountered an issue in the past wherein some third-party apps cause the phone to malfunction and affected its core functions including charging. This is another possibility we need to rule out but aside from that, it’s also better to know if the phone works perfectly fine when only the core services and apps are running. So, if your device still has enough battery for a reboot, I suggest you boot your device in safe mode and try charging from there:
- Press and hold to Power key.
- When “Oppo” logo is displayed, release the key On.
- Immediately after releasing the Power key, hold the key Volume down .
- Keep holding down the Volume Down key until the phone finishes rebooting.
- Release the key Volume down when you see Safe Mode appear in the lower left corner of the screen.
Alternatively, you can just press the Power key while your phone is still powered on and then tap and hold Power off. Then confirm that you want the phone to run in safe mode.
However, after if your device won’t power on or if the battery got drained, then there’s nothing much you can do about it. You may try using other chargers or try connecting your phone to a computer to know if it responds. But aside from this, it’s better that you bring the phone to the service center as there could be some serious hardware problem we don’t know about.
I hope that this troubleshooting guide can help you one way or another. If you still need our help, feel free contact us anytime. We’ll be more than willing to help you fix issues with your phone.