When your Samsung Galaxy Note 8 shows an incomplete connection error when browsing the Internet, it could mean an isolated issue on the website you are trying to access like when the server is currently unavailable. Aside from server connection timeout, security implementations on certain sites can also be considered among other reasons. Some sites are imposing strict measures to prevent unauthorized access and ensure security. Other factors are software glitches and errors on the device itself. Generally, the problem is attributed to the software, hence it is rectifiable. Highlighted below are suggested workarounds and potential solutions you can try on whenever you get to encounter an incomplete connection error on your Samsung Galaxy Note 8.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
How to troubleshoot incomplete connection error on Galaxy Note 8
Before you begin troubleshooting, try to reboot your wireless router or modem. This will refresh and restart the very main source of your Internet connection at home. To do so, locate the Power button/switch on your wireless router or modem and then press/slide to turn it off. When it’s turned off, unplug the A/C adapter from the power source for about 30 seconds to 1 minute. After the elapsed time, plug it back in and then press the Power button/switch to turn on again. Wait until all the light indicators on your modem/wireless router become stable. If you see any red light on your router/modem, contact your Internet service provider to check on the current status of your account and network services. If everything is okay after the modem/router reboots, check and see if that stabilizes your connection. If not, then move on and start to troubleshoot software problems on your phone that might have inflicted the error.
First solution: Reboot your phone (soft reset).
The very first solution to try is a soft reset or device restart. Minor software errors transpiring randomly are usually dealt with a restart, hence a must do if this is still the first time you encounter an incomplete connection error on your Galaxy Note 8. This won’t affect your saved data and personal information from the internal memory, so you don’t need to create backups. Here’s how:
- Press and hold the Power button until the Power off prompt shows up.
- Tap Restart from the menu options.
- Tap Restart again to confirm.
Wait until your phone has finished restarting then retry connecting online to see if the problem is fixed.
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Second solution: Turn Wi-Fi off and on again.
Minor glitches on the phone’s network system can likewise trigger random errors like this to occur at some point. Often times, such errors are dealt with by turning Wi-Fi off for a few seconds and then turn back on. It’s a simple trick that has helped a lot of people who dealt with different types of network problems on their respective devices. Should you wish to give it a try, then here’s how it’s done:
- Swipe up on an empty spot from the Home screen to open the Apps tray.
- Tap Settings.
- Tap Connections.
- Tap Wi-Fi.
- Toggle the Wi-Fi switch to turn it off.
- After 30 seconds, tap the switch to turn Wi-Fi on again.
Alternatively, you can toggle Airplane mode on your Note 8 on and off.
- Navigate to Apps-> Settings menu.
- Tap Search.
- Then search for and select Airplane Mode.
- Touch the slider to turn on Airplane Mode. Doing so will automatically turn off connectivity features including Wi-Fi and Bluetooth.
- After 30 seconds, touch the Airplane mode slider to turn it off again and re-enable connectivity features on your device.
Reconnect to your Wi-Fi network then see if everything is already working properly.
Third solution: Delete Wi-Fi network(s) then reconnect.
To rule corrupted networks out from the possible triggers, you can try deleting wireless networks from your Galaxy Note 8 then reconnect to your network as if it’s the first time you connect to it. Just follow these steps to get started:
- Open the Apps tray by swiping up on an empty spot from the Home screen.
- Then navigate to Settings-> Connections.
- Tap Wi-Fi.
- Tap the Wi-Fi switch, if necessary. A list of networks then populates.
- Touch and hold on the Wi-Fi network you want to delete.
- Then tap Forget network.
The selected network will then be removed. You may opt to delete all listed networks if you want to prevent any of them from causing conflicts. Restart your phone when you’re finished deleting all wireless networks.
- After restarting, go back to Apps-> Settings-> Connections-> Wi-Fi menu.
- Then tap the Wi-Fi switch to enable Wi-Fi and show the list of available wireless networks.
- Tap to select the desired network you want to connect to.
- Enter the network password, if prompted.
- Then tap Connect to confirm.
Wait until your phone is connected and then try and see if that gets rid of the error.
Fourth solution: Reset network settings.
Network errors including this may occur due to invalid network options selected or incorrect settings configuration. It can happen when a faulty software is automatically implemented usually on devices with auto-update settings. To make sure this isn’t what’s causing troubles like connection drops, try to reset network settings on your Galaxy Note 8 and configure necessary options manually with these steps.
- Swipe up or down from the center of the Home screen to access the apps screen.
- Tap Settings.
- Tap General Management.
- Tap Reset.
- Select the option to Reset network settings.
- Review the message then tap Reset settings to continue.
- If prompted, enter your device password, PIN or pattern.
- Then tap Reset Settings to confirm.
Wait until the network settings reset is finished and then set up and connect to your Wi-Fi network again.
Fifth solution: Wipe cache partition.
Before performing a master reset, you can try wiping the cache partition on your Galaxy Note 8 if the incomplete error persists after carrying out the previous methods. Doing so will rule system data corruption out from the possible triggers. Here’s how it’s done:
- Power off your device.
- Press and hold the Volume Up, Home (Bixby), and Power buttons simultaneously for a few seconds.
- Release all buttons when the green Android logo shows up after the Installing system update label.
- Press the Volume Down key several times to scroll to and highlight wipe cache partition from the Android system recovery menu options.
- Press the Power button to confirm selection.
- Press the Volume Down button until Yes is highlighted then press the Power button to confirm.
- Allow your phone to finishing wiping the cache partition. You will know when it’s done if the Reboot system now is highlighted.
- By then, press the Power button to restart your device.
Wiping the cache partition does not affect data stored on your phone’s internal memory. It only clears the system cache partition from cached files including corrupted data that might have caused certain apps or system functions to become erratic.
- Update software. Installing the latest software version for your phone can also help especially if the problem is triggered by software bugs. New updates not only offer new features but also contain fix patches to address existing bugs that are inflicting issues on a certain device. Having said that, check for and install new update available for your Note 8.
- Master reset. A full system reset can be considered as your last resort when dealing with complex system errors. If the error continues after performing all prior workarounds, then that could be a more intricate software issue that requires full system clean-up.
- Service. If nothing helps and you have no more options left, then it’s time to ask a technician’s aid. You may contact your network provider’s technical support for further assistance in performing more advanced troubleshooting procedures or visit the nearest Samsung service center in your place and let the technician check your device instead.
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