How to fix your Samsung Galaxy Note 8 that went completely dead and not responding anymore (easy steps)

There are times when a premium phone like the Samsung Galaxy Note 8 or any Android device for that matter will turn off by itself and no longer responds. If you’re familiar with the black screen of death (BSoD) issue, this is one of its variants. It occurs every now and then depending on how extensive the apps you use are. It may leave an impression that your phone has a serious hardware problem but that’s not always the case as it’s more for a firmware-related problem.

In this post, I will walk you through in troubleshooting your Galaxy Note 8 that went completely dead and would no longer respond or turn on. Since it’s not the first time I encountered this problem, I know a solution or two that could help you make your device respond again. So, if you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to fix Galaxy Note 8 that died and would no longer respond or turn on


The black screen issue happens often when you use intensive apps not that a phone like the Note 8 lacks required resources to cater to these apps but because there could already be a lot of apps running in the background and your device has to stop several services which may lead to a system crash. Needless to say, this problem is no more than just a temporary firmware issue and here’s what you need to do about it:


First solution: Do the Forced Restart on your Note 8

A system crash can easily be fixed by doing the Forced Restart but some of our readers have actually questioned: how can a non-responsive phone turn on by doing this method? The phone is hard-wired to respond to it as long as it’s done correctly. It simulates battery disconnect and the phone actually responds to it like when phones with removable batteries respond to battery pull.

You can perform the Forced Restart by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or more. Your Galaxy Note 8 may reboot normally and if it actually does, that’s the end of this problem. However, there’s no guarantee that it would never occur again in the future but, at least, you already know what to do now.

However, if your phone still won’t respond to this procedure, try doing it a couple more times and if it still doesn’t respond, try doing this instead:

  1. Press and hold the Volume Down button and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.

It’s basically the same as the first procedure only that we’re making sure you press and hold the Power key after the Volume key because doing it otherwise won’t give you similar result.

If your Galaxy Note 8 still has a black screen with blue light blinking after doing this, then move on to the next solution.

Second solution: Charge your phone and do the Forced Reboot

It doesn’t happen all the time but when you let  your phone run out of battery, some services and hardware components may not be shut down properly and as a result, the firmware may crash leaving your phone unresponsive. When this happens, you’re actually dealing with a couple of issues that both result with a phone that won’t turn on. To address this possibility, here’s what  you need to do:

  1. Plug the charger to a working AC outlet. Use a wired charger for this.
  2. Using the original cable, connect your phone to its charger.
  3. Regardless whether your Galaxy S9 shows the charging signs or not, leave it connected to its charger for 10 minutes.
  4. Now, press and hold the Volume Down button and don’t release it.
  5. While holding it down, press and hold the Power key.
  6. Keep both keys held down for 10 seconds or more.

If your phone indeed drained its battery and its firmware crashed, then it should be booting up now after you’ve done this procedure. However, if it remained unresponsive and you haven’t noticed any improvements, then it’s time to bring it back to the store or shop so that a technician can check it up for you.

If the problem got fixed but keep on happening in the future, then it’s best that you reset it to give it a fresh start. But before the reset, you should backup all your files and data as they may be deleted during the process.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you one way or another. Should you have other issues with your device that you want to share with us, feel free to contact us anytime or leave a comment below.

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