How To Fix Fire TV Stick Remote Won’t Pair Issue

Are you experiencing the Amazon fire TV Stick remote not working issue? There are several factors that can cause this problem such as weak remote batteries, remote needs to re-pair, button on the remote is stuck, or even a damaged Fire TV remote. In order to fix this you will need to perform several troubleshooting steps.

The Amazon Fire TV Stick is a portable streaming device that connects to the HDMI port of your regular TV allowing it to act like a Smart TV. It’s main function is to allow you to access streaming shows such as Netflix, Hulu ,or even Amazon Prime Video just to name a few as long as you have an internet connection at home. Aside from this the device also allows you to play music, play games, or browse the internet.

Fix A Firestick Remote That’s Not Working Correctly

Fix A Firestick Remote That's Not Working Correctly

One of the issues that you might experience with Amazon Fire TV remotes is when it does not appear to pair. This can be a frustrating experience as it will be quite difficult to navigate the Amazon Fire TV app menu system.

Here’s what you can do to fix the Fire TV Stick remote not pairing issue.

Solution 1: Get new batteries

The first thing you should consider when your Fire TV Remote does not work is to assume that its batteries are already drained.

You should consider getting new batteries. If possible try using rechargeable batteries so that you only need to charge this if it gets drained.

Replacing batteries of Amazon Fire TV Remotes

Open the battery cover found at the back of the Amazon Fire TV remote.

Remove the batteries from the battery compartment.

Place the fresh batteries.

Try checking if this gets the Fire Stick remote working again.

Solution 2: Unpair then pair the Amazon Fire TV Remote

If you can’t seem to navigate the Amazon Fire TV menu using the Fire Stick remote then there’s a possibility that this is caused by a pairing issue.

Pairing the Fire Stick Remote

Press and hold the Home button of the the Fire Stick Remote for at least 20 seconds while pointing the remote directly at your TV.

After 20 seconds you should see the remote start to blink. If it doesn’t blink try stopping and restarting this process until it does.

Wait about another 30 seconds or so before trying to use the Firestick remote.

Solution 3: Restart the Amazon Fire TV Stick

It’s possible that the Amazon Fire Stick remote is not working because the Fire TV device has crashed or is freezing . To fix this you will need to restart your Fire TV device as this action will refresh it and fix most problems caused by a software glitch which is one of the most common reasons you will issues on Firestick remotes.

There are a number of ways to perform a restart Amazon Fire TV devices.

You simply unplug the Fire TV Stick power adapter from the wall socket and leave it unplugged for a minute. Plug back the power adapter then turn it on.

You can also restart your Fire TV Stick from settings menu. Scroll up on the Amazon Fire Stick home screen on your TV and highlight the “Home” tab. Scroll to the right and click on “Settings”. Scroll to the right and click on “My Fire TV”. Scroll down and click on “Restart” and your Fire Stick will automatically restart.

Once the Fire TV device has restarted try to check if the remote is working.

Solution 4: Reset your Fire TV Stick remote

Sometimes a glitch in the Amazon Firestick remote can cause pairing issues. To fix this you will need to reset the Amazon Firestick remote.

Resetting an Alexa Voice Remote , Alexa Voice Remote Lite, Fire TV Smart TV Remote, and Fire TV Soundbar Remote

Unplug the Firestick’s power cable from the power outlet so it completely shuts down, and wait for at least 60 seconds.

Press and hold the Left button, Menu button, and Back button on your remote for at least 12 seconds.

Release the buttons, then wait at least five seconds.

Remove the remote’s batteries, then plug your Firestick back in and wait another 60 seconds.

Put the batteries back into your remote and press the Home button.

Resetting an Alexa Voice Remote (first generation)

Unplug the Firestick’s power cord from the power source, and then wait for at least 60 seconds.

Press and hold the Left button and Menu button for at least 12 seconds.

Release the buttons and wait at least five seconds, then remove the batteries.

Plug your Firestick back in and again wait at least 60 seconds.

Put the batteries back into the remote and press the Home button.

Resetting a Basic Edition Remote

Press and hold the Home button.

While you’re holding the Home button, press the Menu button three times.

Let go of the Home button, then press the Menu button nine times.

Take the batteries out the Firestick remote, then unplug your Firestick and wait for at least 60 seconds.

Put the batteries back into your Firestick remote and plug the Firestick back in.

When the Firestick’s homepage appears, press and hold the Home button for at least 40 seconds.

Wait a minute for the remote setup to finish.

Solution 5: Reset your Firestick TV

If the Amazon Fire Stick remote not pairing problem is caused by a corrupted data or software on your Firestick device then the best way to fix this is to perform a factory reset. This will bring back the Fire TV Stick to its factory default settings. If you have several installed apps on the Fire Stick then they will be deleted during the hard reset process.

Since the remote control is not working you will need to download the Amazon Fire TV app on your smartphone as this will act as your remote control temporarily.

Hard reset the Fire TV uising the Amazon Fire TV app

  • Go to Fire TV Settings.
  • Select “My Fire TV“
  • Choose “Reset to Factory Defaults” and wait for your device to reset.

After resetting the Amazon Fire TV device try to check if you can now pair the remote.

Frequently Asked Questions

  1. Can I use a third party remote on my Fire TV?

    Yes you can however you must first check if it is compatible with the Fire TV model that you have, Alternatively, you can also use the Amazon Fire TV app on your phone to act as a remote.

  2. What does it mean when the Firestick remote has no light?

    Assuming that the batteries are working fine then this issue could be caused by lack of communication between the Firestick device and the remote. To fix this just unplug the Firestick device from the power outlet and leave it unplugged for a minute. Plug it back in then check if this fixes the problem.

  3. Do You Need a Wi-Fi network for the Amazon Fire Stick?

    Since the Amazon Fire Stick does not have an ethernet port for a wired connection it uses a WiFi connection to connect to the internet.

  4. What are the Amazon Fire TV Internet speed requirements?

    If you want to stream in SD then you need a minimum Internet speed of 3 Megabits per second.
    If you want to stream in HD then you need a minimum Internet speed of 5 Megabits per second.
    If you want to stream in 4k UHD then you need a minimum of 25 Megabits per second.

  5. Does the Amazon Fire Stick work on any TV?

    It will work on any TV with a working HDMI port.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone.

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