How to factory reset your Samsung Galaxy Watch Active | master reset or hard reset to fix problems

The Samsung Galaxy Watch Active is one of the best smartwatches that one can get right now. After months of using it, we can attest to its reliability. However,  some users have reported to us that their device has problems and doing the usual set of troubleshooting like restart or updating are no longer working. If you’re one of the unfortunate users who has a misbehaving Galaxy Watch Active, it’s high time that you try to factory reset it. Don’t worry, this procedure is easy to perform. Learn what to do by following the steps below.

Why factory reset your Samsung Galaxy Watch Active?

Factory reset on your Samsung Galaxy Watch Active returns the software to their defaults. This is usually effective in fixing problems if the rest of troubleshooting steps such as restart, network reset, and updating won’t work. Also known as master reset or hard reset, this procedure may delete personal data on your device’s internal storage like downloads, images, ringtones, contacts, apps, etc. 

If your Galaxy Watch Active continues to misbehave, restoring the software to its original state will most likely fix the problem but you’ll have to spend time in setting up the device again afterwards. If you want to back personal data ahead of time, we suggest that you use the built-in Backup and restore feature in Settings.

How to factory reset your Samsung Galaxy Watch Active?

There are two ways to factory reset your Galaxy Watch Active. The first one is done thru Settings menu  and the other is by pressing a combination of hardware buttons. 

Method 1: How to factory reset your Samsung Galaxy Watch Active via Settings

If the Settings menu is accessible, we suggest that you use this first method as it’s easier than the alternative way. 

  1. From your SAMSUNG Galaxy Watch Active screen, press the Home button to open the application screen.
  2. Tap the Settings menu and open the General option.
  3. Tap Reset and confirm.

Method 2: How to factory reset your Samsung Galaxy Watch Active using hardware buttons

This method to factory reset is recommended if your Galaxy Watch Active has become unresponsive or if Settings menu is not accessible because of a problem. If successful, this will jumpstart the system after erasing it and will likely fix the issue as well.

  1. Turn off your watch by pressing and holding the Power/Home button at the bottom of the Watch face.
  2. Keep holding them until Rebooting appears at the bottom of the watch.
  3. Quickly, doing multiple presses, keep pressing the Power/Home button until the Select REBOOT MODE screen appears.
  4. Press the Power/Home button to scroll through options.
  5. Select Recovery.
  6. Press and hold the Power/Home key until the device starts rebooting.
  7. Once the watch shows the process of deleting data, the reset is successful. The process can take several minutes. Just wait for it.


If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

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