Are you experiencing HBO max not working on firestick issue? Several factors can cause this issue such as an issue with the HBO max servers, slow internet connection, outdated app version of HBO max, and software glitches. To fix HBO max not working on firestick, you will need to perform a series of troubleshooting steps.
HBO Max is a well-known streaming service that includes both content from Warner Media and HBO’s catalog of television series and motion pictures. It’s accessible in the US as well as more than 60 other nations across the world.
HBO Max app not working on Firestick? Here’s how to fix the issue
One of the issues that firestick owners might encounter with the HBO Max app is when it does not work. This can be a frustrating experience especially if you want to watch your favorite show.
Here’s how to fix HBO max not working on firestick issue.
Fix #1 Check internet connection
HBO Max need an internet connection to function correctly because it is a streaming service. It’s possible that the HBO Max app on your Firestick device will just get stuck on the loading screen or won’t operate at all if you have a slow internet speed or internet connectivity problems.
Checking internet connection
Step 1: Open your browser on your computer. Choose any preferred internet browser you want.
Step 2: Type speedtest.net to have your internet speed check. Speed test site is one of the most popular web tools to check your connection speed.
Step 3: Press the Go button. Pressing Go button will start the speed test.
Step 4: Wait for the results of the speed test to be completed. Find out how fast is your download and upload speed.
You need a quick and reliable connection for the HBO Max app to stream content. The results need to line up with your internet service provider speed plan.
he recommended speed to view shows on the HBO Max app are as follows:
- 5 Mbps – 1080p streaming.
- 10 Mbps – Recommended speed for 1080p streaming.
- 25 Mbps-UHD (4K) streaming.
- 50 Mbps – for stable 4K streaming.
A stable internet is needed for HBO Max app. If you have a slow, intermittent or no internet then you can check if this is caused by an issue with your Wi-Fi router or network device by doing a restart. A network reset is helpful if you experience issues with HBO Max.
Step 1: Unplug the power cords from your Modem and Router.
Step 2: Reconnect your modem and router to the power supply after a minute and turn on the devices.
Step 3: Wait for the lights to come on again.
To have a stable internet signal with your WiFi network, Firestick users can do the following steps:
Step 1: While using the app, try to disconnect any other devices that are connected to the Wi-Fi router. This allows the gadget to utilize the maximum amount of internet bandwidth.
Step 2: Bring the device closer to the router. This will allow the gadget to receive a significantly stronger Wi-Fi signal.
Step 3: If you have a dual-band router, try connecting the streaming device to the 5GHz channel rather than the 2.4GHz band.
Step 4: If your device has an ethernet port, use a wired connection.
Try to check if you are still experiencing HBO Max not working on firestick.
Fix #2 Check HBO Max’s servers
If there is a service outage, that is one of the reasons why the HBO Max not working on Firestick. Go to a third-party server checker, such as DownDetector, to see the status of the HBO Max server.
Checking HBO Max’s social media accounts, such as those on Twitter, is another technique to check for a server downtime. You can also check HBO Max website, any server issues will typically be announced by the company.
You will need to wait for the outage to be fixed to use the HBO Max service.
Fix #3 Power cycle Fire TV or Amazon Fire Stick device
If your Firestick TV or other device has a temporary software bug, that could be one of the reasons the HBO Max app won’t function on it. This issue will typically be resolved by doing a power cycle on the Firestick.
Power Cycling Amazon Fire TV Stick
- You simply unplug its power adapter from the wall socket and leave it unplugged for a minute. Plug back the power adapter then turn it on.
- From the menu on the Firestick device, you can also restart it. The “Home” tab should be highlighted when you scroll up the Amazon Fire Stick home screen on your TV. Click “Settings” by moving your cursor to the right. Click “My Fire TV” by moving your cursor to the right. Your Fire Stick will automatically restart if you scroll down and choose “Restart.”
- Restarting is also possible using the Firestick device controller. When you see the message “Your Amazon Fire TV is Powering Off” on your TV display, hold the Select button and Play/Pause button together for at least five seconds.
Try top see if HBO max not working on firestick is fixed.
Fix #4 Clear cache HBO Max app
One of the primary causes of HBO Max’s failure to function on Firestick is corrupted app cache data. This corrupted data must be removed by clearing the HBO Max app’s cache. This will also force stop HBO Max. You must enter your HBO Max account name and password on the Firestick after finishing this step of troubleshooting, so keep that in mind. Below is the steps to clear cache:
Clearing cache HBO max on Fire TV
- Go to Settings on your Fire TV with your Firestick remote.
- Select Applications.
- In Manage Installed Applications, select the app you are having trouble with.
- Select Clear Cache, and then Clear Data.
Try to check if the HBO max problem is fixed.
Fix #5 Update HBO Max app
The next thing to do is to update HBO Max application, make sure you have the latest version of HBO Max Firestick. Having the latest version of the app will have several improvements and bug fixes that could fix the not working issue. Below is the steps for Updating HBO Max app.
Automatically Update HBO Max on Firestick devices
Step 1: On the home page, click the Settings icon in the upper right using the Firestick remote.
Step 2: Select Applications.
Step 3: Choose Appstore from the Applications section.
Step 4: Make sure that Automatic updates are activated.
Manually Update HBO max on firestick devices
Step 1: From the home screen, click the Apps tab.
Step 2: Below is a list of every app that has been installed on your Firestick.
Step 3: Select the application you want to update, in this case choose HBO Max, then press the Menu button.
Step 4: Pick the More Info link. If an update is available, the Update button will show up. When the Update button appears, click it.
Step 5: On your Firestick, the app will be updated.
Step 6: The Open button will appear if there hasn’t been an update for the app you’ve chosen.
Fix #6 Reinstall HBO Max app
The next thing to do if HBO Max not working on firestick is still occurring is to reinstall HBO max app, a corrupted app may occasionally already be the root of the issue. You will need to reinstall the HBO max app on your Firestick device in order to resolve the HBO Max app not working on Firestick. Below is the steps to reinstall the HBO max app using the manage installed applications.
Reinstalling HBO Max app
Step 1: Go to Settings menu on your Fire TV device.
Step 2: Select Applications.
Step 3: Select Manage Installed Applications.
Step 4: Select the app you want to uninstall, and then Uninstall.
Step 5: Follow the on-screen instructions.
Step 6: After you have uninstalled, Install again HBO max app.
Step 7: Launch HBO Max.
Step 8: Login your HBO Max account.
Fix #7 Update Firestick Device
The HBO Max app may not be functioning if your Firestick is using an outdated version of the operating system. To solve this issue, you must download and install update to Firestick, which will include the newest performance improvements and bug fixes.
Updating Firestick device
- Go to Settings on your Fire TV.
- Select My Fire TV.
- Select About.
- Select Check for System Update.
Fix #8 Factory reset Firestick
If you are still having the issue at this point then consider performing a factory reset to go back to default settings. In most cases, this will resolve any issues brought on by a corrupted Firestick software and return the device to its original factory settings.
- Factory resetting your Fire TV device using your Firestick remote
- If needed, safely eject expandable storage.
- Press and hold Back and right side of the navigation circle together for 10 seconds.
- On the TV screen, choose to continue or cancel the reset. If you don’t choose, the device resets automatically after several more seconds.
- Select HBO Max then launch HBO Max app.
Frequently Asked Questions
- Can you get HBO Max on Firestick for free?
If you already subscribe to HBO through cable TV, HBO Max is free for you. The monthly subscription price does not need to be paid separately.
- Why does HBO Max not work on Firestick?
Several factors can cause this issue such as an issue with servers, slow internet, outdated app version of HBO max, and software glitches.
- Is it safe to sideload HBO Max on Firestick?
As long as the source of the app is a safe website.
- Can you use ATT HBO Max on Firestick?
HBO Max is now accessible on Roku, Amazon TV, and Amazon Fire tablets.