How To Fix HBO Max Not Working on LG TV

Are you experiencing the HBO Max app not working on your LG Smart TV? There are several factors that can cause this problem such as a poor internet connection, LG TV compatibility issues , outdated HBO Max app, or even an outdated LG TV software. To fix this, you will need to perform a series of troubleshooting steps.

LG is a South Korean company known for their various consumer electronics products. One of their popular products is their LG Smart TV line which uses some of the latest technology to deliver outstanding features. For those looking for a high end TV then this is one of the brands to consider getting.

Why isn’t my HBO Max working on my LG Smart TV?

Why isn't my HBO Max working on my LG Smart TV

One of the issues that can occur on LG TVs is when the HBO Max app fails to work. This can be a frustrating experience especially if you want to watch your favorite show.

Here’s what HBO Max subscribers can do to fix the app not working on Samsung Smart TV issue.

Solution 1: Check your internet connection

HBO Max is a streaming service that requires an internet connection to work properly. If you have a slow internet speed or have internet connectivity issues then there’s a possibility that the HBO Max app will just get stuck on the loading screen or simply not work at all on your LG TV.

What you will want to do first is to check your connection speed.

Checking your internet speed

  • Open a browser on your LG TV.
  • Go to speedtest.net. This is an online speed test tool that is free to use.
  • Click on Go. This will start the speed test.

In order for the HBO Max app to stream content you should have a fast and stable connection. The results should match your subscription plan from your internet service provider.

The recommended speed to view shows on the HBO Max app are as follows:

  • 5 Mbps – 1080p streaming.
  • 10 Mbps – Recommended speed for 1080p streaming.
  • 25 Mbps-UHD (4K) streaming.
  • 50 Mbps – for stable 4K streaming.

If you have a slow or no internet then you can check if this is caused by an issue with your Wi-Fi network.

  • Turn off your LG TV.
  • Unplug your Modem and Router from the power source.
  • Wait for a minute then plug your modem and router back into the power source.
  • Wait until the lights turn back on.
  • Turn on the LG TV.
  • Reconnect the LG TV to the internet.

Try to check if the HBO Max not working issue still occurs

Here’s what you can do to get a stable internet signal.

  • Try to disconnect other devices connected to the Wi-Fi router while you use HBO Max. This will allow HBO Max to use the maximum internet bandwidth.
  • Move the LG TV closer to the router . This will allow the device to get a much stronger Wi-Fi signal strength.
  • If you have a dual band router try to connect the Roku streaming device to the 5Ghz band instead of the 2.4.

Solution 2: Check for HBO Max streaming service outage

The HBO Max app will not work is if there is a service outage. You can check the status of the HBO Max servers by going to a third party server checker such as DownDetector.

Another way to check for a server outage is by checking the social media accounts of HBO Max such as Twitter. The company will usually post updates regarding any server issues.

If there is a reported outage then you will have to wait for this to be resolved.

Solution 3: Power cycle your LG TV

One factor that can cause issues with the HBO app is a software glitch on your smart TV. This can be due to the LG TVs internal memory being overloaded or the LG TVs operating system has crashed. In order to fix this, you just need to power cycle your TV.

Power cycle LG Smart TV

Press and hold the power button on the TV for at least 10 seconds.

When the LG TV turns off unplug its power cord from the wall outlet. You will know it is off when the power button lights is no longer lit.

Wait for a minute before plugging the power cord back then turn on the LG TV.

Try to check if the HBO Max app is now working.

Solution 4: Update HBO Max app

If you are running an older version of the HBO Max app on your TV then you might experience problems connecting to the HBO servers. You need to make sure that the app is updated to be able to access the latest HBO content.

Updating HBO Max app to the latest version

Press the Home button and launch LG Content Store.

Go to Apps>My Apps and choose HBO Max.

Next, select the Update option next to the app.

Wait for the update process to complete.

After the software update has been applied ty checking if the HBO app is working.

Solution 5: Reinstall the HBO Max App

The HBO Max app will not work on Smart TVs if it is already corrupted. In order to fix this you can just uninstall then reinstall the HBO Max app.

How to delete the HBO Max app

Press the Home button on your remote.

Navigate to the HBO Max app.

Select and hold the app icon.

Click the trash bin icon above the app.

Press Yes in the pop-up to confirm.

How to reinstall the HBO Max app

Press the Home button on your LG TV remote.

Navigate to and select the LG Content Store.

Select the search icon (magnifying glass) in the top right of the screen.

Enter HBO Max in the search box.

Select HBO Max from the search results.

Press the Install button.

Log in to your HBO Max account then check if the issue still occurs.

Solution 6: Update Your LG TV Firmware

You need to make sure that your LG TV is running on the latest firmware updates as this will come with the latest performance enhancements as well as bug fixes that can address this problem.

Update TV software to the latest version

Press the Settings button on your remote.

Go to All Settings.

Open the General tab.

Select About this TV.

Click Check for updates.

Once the update is installed, power cycle your TV.

Try to check if the issue still occurs.

Solution 7: Check if your LG TV is compatible with the HBO Max app

The HBO Max app will only work with certain compatible models. If your LG TV model does not support the HBO Max app there is still a way for you to enjoy streaming services and this is by getting a streaming device such as a Fire Stick, Roku, or Chromecast.

Solution 8: Factory Reset Your LG TV

If you still can’t get the HBO Max app to work on your LG TV after performing the troubleshooting methods listed above then you should consider doing a factory reset. This will bring back the TV to its default factory settings and usually fix any problems caused by a corrupted TV software.

Resetting the LG TV

Press the Settings button on your remote.

Go to All Settings.

Open the General tab.

Select Reset to Initial Settings.

Click OK to confirm.

You might need to install the HBO Max app again after the reset process has completed.

Frequently Asked Questions

  1. What to do when HBO Max app does not download on my LG TV?

    This could be due to your LG TV not connected to the internet. Make sure that the TV is properly connected to your Wi-Fi network.

  2. What to do when the HBO Max app does not open on LG TV?

    This could be due to a TV software glitch or lack of internet connection. Try restarting your TV then make sure that it is getting a good internet connection speed.

  3. What do I do when the HBO Max app does not appear on my LG TV?

    Try checking if you have uninstalled the app and if you have then just reinstall it. It's also possible that the HBO Max app is not showing on the app section because your TV is not compatible with the app. If this is the case then you can use a streaming device such as a Firestick or Chromecast to access the HBO Max streaming service.

  4. Why can't I install HBO Max app?

    The HBO Max app is only available in certain countries around the world. If you would like to avail of this streaming service when outside the coverage area then you should consider using a VPN.

  5. How many devices can stream HBO Max at once?

    You are only allowed to stream to three devices at once. If you stream on more than three devices you will get an error message.


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