Galaxy S7 media sounds disappear after Android update, other issues

Do you have any #GalaxyS7 issues lately? Check this post out and see it can help you.


Below are the 6 specific topics we cover in this material:

  1. Galaxy S7 media sounds disappear after Android update
  2. Galaxy S7 bootloop issue | Galaxy S7 won’t turn on normally
  3. Can files be recovered from a Galaxy S7 if the screen is not working?
  4. Moving photos from Galaxy S7 to a computer
  5. Galaxy S7 won’t load videos and photos | Galaxy S7 very slow in loading web pages
  6. AT&T Galaxy S7 won’t update when connected to T-Mobile network

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S7 media sounds disappear after Android update

Since the “upgrade” my media volume doesn’t always work! I have reset the setting to factory & this helps for a time but my media sounds disappear again. All my volumes are set to maximum including media. Sometimes when I restart my device I get my media sounds again. I’ve had the volume fail on games, device sounds, and worst of all alarms! I use my phone as my alarm clock so this is a BIG problem! I want to do a factory reset but I don’t want to lose all my application data! I tried Helium, not rooted, but after messing with it for 5 hours I still can’t get my phone & computer to “see” each other! If there is another way to back up this data without root please let me know! Even when the media sounds are working device sounds like sleeping or waking the phone are very muted. Thank you in advance for any help you can give!

I called Verizon & the “tech” didn’t even know that app data isn’t saved to Verizon cloud so I could do a factory reset! Has that changed recently? I don’t actually use Verizon cloud but everything backs-up to Google (pictures, contacts, documents, etc). I sent a request to the developer of Helium for help but never got an answer. — Whippet

Solution: Hi Whippet. Application data is usually stored where the app is saved. So, if the app is stored in the SD card, app data must also be located in that storage device. App data are not uploaded automatically to any cloud service unless a user manually does it. The thing is, you need to root the device in order to access all app-related files. If Helium or any other third party app can’t move all app data in your device, doing it manually may also be out of the question for you. We don’t work for Verizon so we are not familiar how their cloud service works. Direct all your Verizon-related questions  to them.

For your main issue, the first thing that you want to try is to check if a third party app is interfering with the audio function of your phone. You can do that by booting the device in safe mode. In this mode, all third party apps and services are prevented from running so it’s a good method to use in checking whether or not a third party app is involved. Here’s how to do it:

  • Turn off the phone.
  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Keep in mind, if the issue won’t occur while the phone is in safe mode, that’s a clear indication that one of your third party apps is to blame. Make sure that you keep the phone in safe mode for at least 24 hours to give you enough time to observe for any differences. Safe mode won’t identify or pinpoint the erring app so you must do further isolation afterwards.

Now, if the problem remains even when the phone is in safe mode, the next logical step is factory reset. Here’s how to do it:

  • Turn off your Samsung Galaxy S7.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: Galaxy S7 bootloop issue | Galaxy S7 won’t turn on normally

My S7 worked perfectly for a couple of days. Then it froze and I did a hard reset. It came up with the Samsung Galaxy powered by Android screen. It did not vibrate or play any sound. The blue light is on. If I try a soft reset it doesn’t respond. If I try a hard reset it goes black and comes back on. If I hold down the hard reset keys it comes up with Warning A custom OS can cause critical problems press the up key to continue. The down key to restart phone. The down goes back to the Galaxy Samsung S7 screen the up hey comes up with Odin page downloading do not turn off target. A hard reset takes it back to the Samsung galaxy page. Help. — Sue

Solution: Hi Sue. We’re confused here. What exactly do you mean by hard reset? In our blog, hard reset refers to a combination of hardware buttons that a user presses in order to access Recovery mode and perform a factory reset (like the steps provided above). If this is what you mean by your “hard reset,” then the next logical step for you is to contact Samsung and ask for either repair or replacement. There’s nothing that you can do on your end if the phone continues to refuse to boot up normally.

Problem #3: Can files be recovered from a Galaxy S7 if the screen is not working?

Was charging my phone wirelessly overnight. Woke up in the morning to a green stripe on the right edge next to my clock. When I picked it up it was hot, like very hot. I went to swipe and unlock the screen and the screen went black. With green and pink lines on the right edge now. The phone itself is responsive. But the screen is gone. I’ve reset based on what I would remember but since I can’t see anything I cannot do anything other than the reset. Is there any way I can recover the data from the phone? They are sending me a new one today but I do not want to lose years of photos and contacts. — Marriaga

Solution: Hi Marriaga. In order to move files between a Galaxy S7 and a computer, you must enable transfer mode first on your phone. Since the screen is gone now, that’s impossible to do at this time. If those files were not saved on another device or cloud service before, they’re gone. There’s just no way to recover them.

To prevent this problem from happening in the future, always keep it a habit of saving a copy of important files somewhere as electronic gadgets and storage devices like SD cards can fail anytime.

Problem #4: Moving photos from Galaxy S7 to a computer

I wrote you previously…I am weary of phone issues on the Samsung devices. There are 600 plus pictures on phone, yet when I put the settings for DCIM, I can only view, not transfer! It’s whited out! Originally I could select import, NEW etc. No transfer options at all. I cannot even empty card. It does not show … in fact, message IS there are NO Files! The camera no longer show to be connected. I am offered Dropbox…I already have Windows pictures files, Picasa files,.. same pics are on pc in at least three places. WHY do I want to “sync” with the clouds, dropbox? To give the government access to all my files? I would just like the photos OFF the device! Thanks. — EJ

Solution: Hi EJ. We don’t know who you were talking to before us but if they suggested that you try Dropbox to move files from your phone, that’s probably because your device has lost the ability to do so in the first place.

If you have a Windows computer, these are the basic things that you must do to transfer files from your Galaxy S7:

  1. The first step is to connect your S7 again to your PC via USB cable. Once your phone is recognized by the computer, you can already start moving your files such as music, pictures, and other contents. To easily restore contents after the reset, you can create new folders specific for each type of file on your computer. For example, you can create a music folder for storing music (audio) files copied from your phone to your PC.
    • Insert one end of the USB cable to the charger/accessory port located at the bottom of your phone.
    • Insert the other end of the USB cable into an available USB port on your computer.
    • Remove the USB cable from the charging head to access it when necessary. (The device driver software will then automatically install on the computer the first time you connect your phone to it.)
  2. On your phone, drag the status bar down to show to notification panel.
  3. Select a file transfer option. (An indication that your phone is already accessible through your computer is a message prompt that says “Connected as a media device” or “Connected as a camera.”)
  4. Tap “Connected as a media device,” and then check the box next to Media device (MTP). By then you may begin moving contents from your phone. Hint: Generally, “Connected as a media device” is an option used for most file transfers. If you want to change this option, simply tap the Notification in the Notification Panel. Doing so will open the USB computer connection screen wherein you can tap to select any of your preferred option.
  5. To start copying contents, click the option to “Open device to view files” on your computer.
  6. Navigate to the desired contents on your phone.
  7. Drag and drop the files into the selected folder to your computer.
  8. When you are finished copying all important files, safely disconnect your phone from the computer.

If you have a Mac, the steps should be slightly similar but the general steps should still be the same.

If the above steps won’t work, then go ahead and use the suggested use of cloud services. If you don’t want to do that, then there’s nothing that we can do about your issue.

Problem #5: Galaxy S7 won’t load videos and photos | Galaxy S7 very slow in loading web pages

Hi. No one seems to have an answer so this is my last resort before buying a new phone. My phone is in mint condition — never dropped and no damage. Within the last few months maybe, this thing will not load any dang videos and sometimes photos when it feels like it. it moves so slow, and sometimes take like 5 mins to load a page — dial up style (first world problem). It is constantly switching back and forth between Wi-fi and the LTE network and there is never more than 2 “bars”. I’m at a loss here. It can’t be the internet connection since this happens everywhere I go no matter what. Please help! — Kailey

Solution: Hi Kailey. Have you tried wiping the cache partition yet? Follow these steps:

  • Turn off the phone.
  • Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
  • Wait until the Samsung logo appears before releasing the Power button.
  • Once the Android logo shows up, release the two other buttons.
  • Wait for the Recovery menu to appear (may take up to a minute).
  • Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
  • Wait for the device to wipe the cache partition
  • Once the cache has been deleted, Reboot system now option will then be highlighted.
  • Press Power button again to confirm the reboot.

If this won’t change anything, try a factory reset (steps provided above).

Problem #6: AT&T Galaxy S7 won’t update when connected to T-Mobile network

I have a new, not refurbished, Galaxy S7. It is an unlocked ATT phone which I am running on a T-Mobile network just fine. My issue is that I can’t receive updates on the phone. Everytime I check for updates, it get a message saying the phone is up to date and that I can check back in 24 hours. I contacted ATT and got thru to tech support, who immediately passed me thru to T-Mobile. As this is not an unlocked T-Mobile phone, I can’t update there. Does that mean I can never update this phone? I would like to update to Marshmallow, since that is available. — Linda

Solution: Hi Linda. You’re right. You will never be able to receive OTA (over-the-air) updates unless you re-register this phone to AT&T network. If you want to update to Marshmallow, you must do it manually via Odin mode. Manual installation of a firmware has its risks if not done correctly so make sure that you follow everything on the guide. Use Google to search for guides on how to do it.


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