How To Fix LG V40 ThinQ Camera Pictures Are Grey With Exclamation Mark

The #LG #V40ThinQ is the latest flagship of the South Korean company which was released last October, This device has an excellent build quality which is made of an Aluminum frame with Corning Gorilla Glass on both the front and back. It uses a large 6.4 inch QHD+ FullVision OLED while under the hood is a Snapdragon 845 processor combined with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG V40 ThinQ camera pictures are grey with exclamation mark issue.

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How To Fix LG V40 ThinQ Camera Pictures Are Grey With Exclamation Mark

Problem: I have V40 ThinQ and a 128GB  SD card. I went on vacation and took a bunch of pics, but when i tried to view them, they were being corrupt right before my eyes. the pic would be there, and then it would turn to the grey pic with exclamation mark immediately. none of the pics that were taken before the trip are effected ,just everything since then. and even now when i take a pic, it shows the pic for a split second then it  turns grey. I did have location info turned on and was out of data range for the most part of the trip and thought that may be causing it…but i have turn that off and tried to take a pic when i got home, and the same thing happens. Please help me. i would really like to have those pics as we may not ever get to go to that place again.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version first. If an update is available then I suggest that you download and install it first.

From the way you described the problem it looks like this is caused by a corrupted micro SD card. You can check if this is what’s causing the problem by removing the card from your phone then taking a picture. If the photo can be viewed by the gallery app without any issues then you should consider getting a new micro SD card. If you would like to use your SD card then you can try to format this using your phone then check if the issue still persists. If you have any data stored in the card then make sure to make a backup copy first before proceeding with the format.

To format the SD card

  • From the Home screen, Settings.
  • Tap the ‘General’ tab.
  • Tap Storage > SD card.
  • Tap Menu > Storage settings > Format > FORMAT > DONE.

In case the issue still occurs even when the card is removed from the phone or if a new card is being used then proceed with the steps listed below.

Perform a soft reset

You should try to refresh the phone software by doing a soft reset. This is done by pressing and holding the Power button and Volume Down until the device powers off, approximately 8 seconds, then release.

Check if the issue still occurs.

Check if the problem occurs in Safe Mode

There are cases when an app you recently downloaded can cause this problem. This can be checked by starting the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • With the screen on, press and hold the Power key.
  • In the options menu that displays, press and hold Power off.
  • When prompted to restart in Safe Mode, tap OK.
  • After your device restarts, it displays Safe mode at the bottom of the screen.

If the issue does not occur in this mode then the problem could be  caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition

Your phone will store temporary data in a dedicated partition in its storage space which helps the device run apps smoothly. If this data gets corrupted then issues can occur on the device. To make sure that this is not what’s causing the problem you will have to clear the cache partition of the phone.

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab.
  • Tap Storage > Internal storage.
  • Wait for menu options to finish calculating.
  • Tap Free up space.
  • Tap Temporary files & raw files.
  • Select the following options: Cached data, Clip tray temporary files, Raw files from camera
  • Tap Delete > DELETE.

Perform a factory reset

One last troubleshooting step you can perform if the above steps fails to fix the problem is a factory reset. Take note that this will erase your phone data so it’s best to backup the phone data before proceeding.

  • Back up data on the internal memory before performing a factory reset.
  • From the Home screen, Settings.
  • Tap the ‘General’ tab.
  • Tap Restart & reset.
  • Tap Factory data reset.
  • If desired, tap the Erase SD card checkbox.
  • Tap RESET PHONE – Delete all – RESET

You can also perform the factory reset using the hardware keys.

  • Backup all data on the internal memory before performing a master reset.
  • Turn off the device.
  • Press and hold the Power and Volume down buttons.
  • When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  • When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  • Press the Power button to reset the device