Power issues are also common to owners of Sony Xperia XA1. In fact, we already received several complaints about some units that reportedly turned off by themselves and would no longer turn on. Any owner would think that the problem is related to the hardware but there’s one factor you have to consider here–the firmware.
The phone turns on and operates normally due to a lot of things that work in perfect sync. Among those things is the hardware and the firmware. These two should work in perfect sync so that you can have a phone that can do whatever you want it to do as long as it’s capable of doing so.
In this post, I will address this problem and share with you the solution that we’ve been using to fix issues like this. We’re not forcing you to do whatever it is we suggest you do in fact, we always suggest you immediately go to the service center as that’s where you can get the best support. However, we have readers who are willing to do a thing or two to try to fix their problems and that’s where we come in. So, if you’re willing to try some methods, continue reading this post as it may help you one way or another.
For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.
How to fix your Sony Xperia XA1 that won’t turn on
Despite the fact that the Sony Xperia XA1 has a non-removable battery, Sony made it a point to hardwire a combination of keys to simulate battery pull procedure and that’s what I’m going to share with you.
More often than not, the firmware has something to do with this problem and that’s what makes it easier to fix. With all that being said, here’s what I suggest you do about this problem…
First solution: Force your Xperia XA1 to restart and/or shutdown
A frozen Sony Xperia XA1 can be forced restarted or shut down but I suggest you try both of them to see if you can get your device to respond to them. Follow these steps…
- Press and hold down the power key and and the volume up key at the same time for 10 seconds.
- Your device vibrates once. Depending on whether you wish to force the device to restart or shut down, proceed as follows.
- If you wish to force restart the device: Release the keys at this point. The device restarts.
- If you wish to force shut down the device: Continue pressing the keys. After a few more seconds, the device vibrates three times and turns off.
If your phone doesn’t respond to any of the procedure above, try this trick…
- Press and hold the volume up key first and don’t release it.
- Press and hold the power key while holding down the volume up button and keep both keys held down for 10 seconds or more.
- Choose whether to force restart or shut it down.
Second solution: Try charging your phone and attempt to force restart it
It’s possible that the battery got completely drained that’s why your phone can no longer turn on. When the battery is draining and the phone doesn’t have enough time to close all services and shut down all the hardware, it may lead to a system crash and that might be the reason why your phone is unresponsive. To address this, try this trick…
- Plug the charger to a working wall outlet.
- Connect your Xperia XA1 to its charger using the original cable.
- Leave the phone connected to its charger for ten minutes or so.
- Now, press and hold down the power key and and the volume up key at the same time for 10 seconds.
This will give your phone enough time to charge its battery, somehow. But don’t disconnect it from the charger when you try doing the forced restart procedure again to make sure it has a stable power source.
If you are able to bring your phone back to life and you notice it still lags or freezes from time to time, it’s possible the problem will happen again. So, I suggest you reset it before it happens.
- Back up any important data that is saved on the internal memory of your device to a memory card or other non-internal memory. If you have any encrypted files stored on an SD card, you should also remove the encryption to ensure you can still access them after the reset.
- From your Home screen, tap Apps icon.
- Find and tap Settings > Backup & reset > Factory data reset.
- Tap Reset phone.
- If required, draw your screen unlock pattern or enter your screen unlock password or PIN to continue.
- To confirm, tap Erase everything.
However, if you’re not able to bring the phone back to life, you should bring it to the Sony service center so that a technician can check it for you. It’s possible that the problem is with the hardware and that needs immediate technical attention from an authorized technician.
I hope that our solution would work for you. If there are other things you want to share with us regarding this problem, leave a comment below.
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