How to fix Samsung Galaxy Note 5 that keeps showing “Unfortunately, Samsung Account has stopped” error [Solution & Troubleshooting]

  • Read to understand why your #Samsung Galaxy #Note5 is suffering from the error “Unfortunately, Samsung Account has stopped” and learn the solution that worked with other users as well as the troubleshooting procedure you can use if the solution doesn’t work for you.

Samsung Galaxy Note 5 Samsung Account stopped

There are hundreds of services running in the background to make sure your phone functions normally and smoothly. In the case of the Samsung Galaxy devices, one of those services is the Samsung Account service that makes sure registered devices are constantly connected with the servers.

We have received quite a lot of complaints from our readers who encountered being bugged by the error “Unfortunately, Samsung Account has stopped,” which often shows up out of the blue without obvious reason. It happens to some Note 5, S7 and S7 Edge owners so if you own one of these devices and are currently having this kind of problem, read on to learn what to do in order to fix the problem.

But before we jump right into our troubleshooting, try to visit our troubleshooting page if you happen to have a problem that’s not the same as the one we’re trying to fix here. We have already addressed hundreds of problems since the phone was released and odds are that there are already existing solutions to your problems. Find ones that are similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work for you, then contact us by completing our Android issues questionnaire.

What to do if your Galaxy Note 5 shows “Unfortunately, Samsung Account has stopped” error

We already have a solution to this problem thanks to our readers who got back to us to report that they found an easy way to fix their problem. However, if the problem remains after doing the known solution, then you should continue troubleshooting your device. But before anything else, here’s one of the messages we received from our readers that best describes this problem…


Problem: First of all, I have already asked for help from you guys before and you’ve helped me. I never had a chance to say thank you but you really did help me. Now, I again need your help because my phone, which is a Galaxy Note 5, started to show the error message about a Samsung account that stopped working, the exact error is “Unfortunately, Samsung Account has stopped.” My friend told me to reboot my phone several times and I did, at first, the problem got fixed but it came back and I’ve already rebooted my device a hundred times to no avail. There must be a solution to this problem, I just don’t know what it is maybe you guys know. Please help me. Thanks in advance.

Solution:  The Samsung Account app or service is responsible in making your phone recognizable by other Samsung services. Remember, Samsung has it’s own way of locating and remotely controlling its devices that’s the reason there are a bunch of services added by the company to make sure things would go smoothly and this includes Samsung Account. The known to solution to this problem is this:

  1. Log onto https://account.samsung.com using a web browser either using your phone or a computer.
  2. Login with your Samsung account credentials.
  3. Once you’re inside your account, update your profile to bear correct information.
  4. Now check your phone to see if the error still shows up and if so, reboot it.

If the problem still occurs after this, then it’s time you troubleshoot your device.

Troubleshooting: Now that we know logging into Samsung’s website and updating your profile won’t work, it’s time we look somewhere else and this is what I suggest you do:

Step 1: Reboot your phone in Safe mode

Let’s try to set aside the possibility that this problem is due to one or some of the third-party apps. That said, you should try rebooting your phone in safe mode first so that all third-party apps will be temporarily disabled.

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

Once in safe mode, try to see if the error still shows up and if so, move on to the next step.

Step 2: Clear the cache and data of the Samsung Account service

If it crashes, it can be reset and it means clearing its caches and data it has accumulated. This will bring the app or service back to its default settings and working configuration.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Samsung Account.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded messages, login information, settings, etc.

If this doesn’t fix the problem, then it’s time to go after the firmware.

Step 3: Delete the system caches so they’ll be replaced

There are times when system caches become corrupt and the firmware continues to use them. What happens after that is performance related issues including app crashes. We need to rule this out by following these steps:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Once the phone has successfully rebooted, try to see if the error remained. At this point, the problem may have already been solved, however, if it remained, then you have no other choice but to do the next step.

Step 4: It’s time to reset your Galaxy Note 5

After doing all the steps above and the problem is still not fixed, then you are left without a choice but to reset your device. However, make sure that you make a backup of your important files and data especially ones that are saved in your phone’s internal storage as they’ll be deleted. After the backup, follow these steps:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

I hope that this troubleshooting guide somehow helped you fix the problem and get rid of the error message. Remember, another firmware update will come in a next few weeks and you may still encounter this issue by then.

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