Are you getting slow internet connection issue on your Huawei P30? If you are, then there’s no need to worry. You can easily make this problem go away by following this guide.
How to fix Slow Internet Connection on Huawei P30 | troubleshoot network issue on Huawei P30
Fixing Slow Internet Connection issue is usually easy to fix. If you’re having this problem on your Huawei P30, find out how to solve it below.
Slow internet connection fix #1: Do a speed test
There are a number of reasons why you have slow internet connection issue on your Huawei P30. When it comes to internet connectivity, a lot of variables are involved and an end user troubleshooting the problem can’t account for all of them. Sometimes, the issue is coming from the device but they can also just as easily come from things beyond your control. At times, they may be due to a network glitch too. Since there’s nothing much that you can do if the problem is outside the device itself, what you have to focus on should be things that you can perform on the phone.
The first thing that you want to do as your first troubleshooting step is to know how slow your internet connection is as measured by your device. Since this is the indicator of how you experience internet on your Huawei P30, it’s a good way to start off your troubleshooting.
On your Huawei P30, pull up your web browser and go to any speed test site such as fast.com or speedtest.net. Alternatively, you can install a speed test app from Google Play Store and use it to check your internet connection speed.
We assume you know the expected speed of your internet connection but if you don’t get firsthand information from your ISP (if you’re on wifi) or your network operator (if you rely on mobile data). As a general rule, internet service providers are supposed to provide a percentage of the maximum achievable speed 80% of the time. Exact figures may vary but knowing the numbers should give you a baseline from which you can compare speedtest result. If the results are way too low for your expected internet speed, then the cause of your slow internet connection problem must be your service provider.
Slow internet connection fix #2: Powercycle network devices
If you rely on wifi for your internet connection needs, the next troubleshooting step that you want to do is to ensure that you restart all networking equipment. Nowadays, carriers often only provide a modem/router to their customer so you’ll need to restart that. If you have the traditional setup of modem and router, then make sure to restart them. If you have other network devices in between the modem and router, restart them too.
Slow internet connection fix #3: Perform a soft reset (if on mobile data)
If you have slow internet connection issue when using mobile data, you need to perform a soft reset. This procedure is the equivalent of a “battery pull.” It basically restarts your phone like when you disconnect the battery. On your Huawei P30, this is done by pressing and holding the Power key for 10 to 15 seconds. If your phone works, it should reboot and you should feel a vibration and see the Huawei logo. In case you do not feel the vibration and the screen is still blank, then simply press and hold the Power Key for more time until you see the device restart itself.
If nothing changes after attempting to reboot the device a few times, you can abandon this troubleshooting and proceed to the next ones below.
Slow internet connection fix #4: Check the SIM
One of the basic factors that you also need to check at this point is the SIM card. You can do so by turning off your phone and removing the SIM card temporarily. After that, wait for a few seconds before inserting the SIM card again. If it helps, make sure to also clean the SIM card by wiping its copper contacts before you re-insert it. SIM cards rarely go bad but total failure is not unheard of. In most cases, an account issue can be the reason why a SIM card may not work properly. At other times, it can be physical damage or dirt that sticks on the copper contacts. Either way, the best way to check if the SIM card works fine is by getting a new one. If possible, try visiting your local carrier store and see if you can get a SIM card replacement. Make sure to ask for directions how to keep your number to avoid causing account problems. If getting a new SIM card is a bit too much, try to insert your current SIM to another compatible phone and see if it works. If it does, proceed to the next troubleshooting step.
Slow internet connection fix #5: Reset network settings
A Huawei device can sometimes encounter network troubles if network settings are incorrect. This doesn’t mean that you personally made some incorrect changes. Sometimes, an app or update can lead to changes that’s not optimal for other apps or for the Operating System. Bad network configuration may occur for a lot of reasons. What you can do now is to ensure that you return all network settings to their defaults so the system can use them moving forward. To reset all network settings, follow these steps:
- Open the Settings app.
- Go to Advanced settings.
- Scroll to and tap Backup & reset.
- Select Network Settings Reset from the given options.
- If prompted, read the warning message and then tap Network Settings Reset twice to confirm.
Allow your device to finish resetting network settings and restore the default values. When it’s done resetting network settings, reboot your phone then reconnect to your Wi-Fi network.
Slow internet connection fix #6: Check for bad third party app
Sometimes, a third party app may cause problems or interfere with the Operating System. Having network troubles due to a bad app is not unheard of in Huawei devices. Restart the phone to safe mode and see if that’s the case. In safe mode, no third party app should be able to run. So, if wifi works normally on safe mode, you can bet a bad third party app is to blame. Here’s how to boot it to safe mode:
- Power off the device.
- Power it back on.
- Once you see the Huawei animation on the screen press and hold Volume Down button.
- You can see safe mode at the bottom left corner once the device finishes booting.
- Now that the device has started on safe mode, charge it and see if there’s a difference.
Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:
- Boot to safe mode.
- Check for the problem.
- Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
- After you uninstall an app, restart the phone to normal mode and check for the problem.
- If your Huawei P30 is still problematic, repeat steps 1-4.
Slow internet connection fix #7: Delete system cache
In order to load apps quickly, Android stores frequently used items like website links, images, videos, ads, among others in a part in internal storage called cache partition. Sometimes, these items collectively called system cache may get outdated or corrupted causing performance problems or bugs. To ensure that you phone runs efficiently and the cache in top shape, you want to regularly clear the cache partition (about once every few months). When dealing with any app issue, this can also be one of the troubleshooting steps. Here’s how to do it:
- With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
- Let go of the buttons when the Honor logo appears.
- Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
- Press the Volume Down button to scroll to and highlight Wipe cache partition option.
- Then press the Power button to confirm selection.
- Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.
Slow internet connection fix #8: Install updates
Some network problems can only be fixed by changing software codes. If your device is still slow internet connection issue at this point, make sure that you install whatever available software update there is at the moment. If there’s no any available update at all, then simply ignore this suggestion. Some network problems can only be fixed by changing software codes. If your device is still showing No Signal issue at this point, make sure that you install whatever available software update there is at the moment. If there’s no any available update at all, then simply ignore this suggestion. Here’s how to manually check for software updates on the P30:
- Go to Settings.
- Tap System.
- Select System Update.
- Tap the option to Check for Updates.
To check for any pending app updates you’ve downloaded through the Google Play Store app, launch Play Store then navigate to the Updates section. You will then see a list of apps with pending updates. Just tap on Update to install individual app updates or tap Update All to update apps simultaneously.
Don’t forget to reboot/soft reset your P30 after installing updates to ensure all new software changes are properly implemented and to prevent any app from going rogue.
Slow internet connection fix #9: Factory reset
The final troubleshooting step that you can perform on your Huawei P30 is to wipe the phone with factory reset. Doing a factory reset will delete your personal data so be sure to back them up ahead of time. Follow the steps below to begin the factory reset:
- Turn off the mobile by pressing the Power key for a few moments.
- Press and hold Volume Up and Power buttons for a couple of seconds.
- When Recovery Mode appears let go of all keys.
- Now choose “wipe data/factory reset”. Use Volume buttons to navigate and the Power key to accept it.
- Confirm the operation by typing in “yes” and select “wipe data/factory reset”.
- When you see the Google Verification info confirm the operation by selecting “wipe data/factory reset”.
- Finally choose “reboot system now” by using the Power key.
Slow internet connection fix #10: Contact your network operator or Internet Service Provider
Depending on what type of internet connection type (mobile data or wifi), you should contact your carrier or ISP for help if nothing improves after a factory reset. There must be a reason that problem is not fixable on your end. Your carrier or ISP should be able to help you narrow down the reason.