How to fix Huawei P30 camera problems | troubleshooting camera software issues

The latest flagship from Huawei, the P30 and P30 Pro, both pack an amazing array of hardware and camera system. The specifications of these devices push the envelope particularly when it comes to the camera. Despite that, the Huawei flagships are not perfect and many users have reported strange issues when it comes to the camera. In this post, we show you how to fix Huawei P30 camera problems in general. At this time, we are yet trying to come up with a list of common and specific camera troubles on this device. The solutions mentioned below are not specific to any particular situation but can be used to address camera problems in many forms.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Huawei P30 camera problems | troubleshooting camera software issues

Most of serious camera problems on Huawei P30 are caused by bad hardware but they are rare. Majority of Huawei problems that involve the camera are fixable on a user’s end. If you’re wondering how to fix your own camera problems, this guide should walk you through it.

Huawei P30 camera problems fix #1: Identify the problem

There can be many forms of camera problems on Huawei P30. So, the first thing that you want to do in this case is know the nature of your camera problem in order for you to follow a logical set of troubleshooting steps. Although this is hardly necessary in most camera issue troubleshooting, we highly suggest that you exert some effort determining what the problem might be as best as you can. At this time, there are no serious camera issues on this device and in fact, Huawei has proven that it’s ridiculous camera system is outclassing the competition. We don’t expect any significant problems that may require repair unless your phone has been physically damaged. At this time, camera issues that many Huawei P30 users have reported are minimal and don’t cause a major concern.

One of such common issues that we’ve encountered so far is the one that many photography fans call “lens flare.” Photos taken by Huawei P30 devices at night tend to show abnormal light trails from sources of light like a bright lamp post. In photography world, such phenomenon occurs whenever an image is taken using a lens with a defect, or when there’s improper light reflection and scattering in the lens. In Huawei P30, this is likely caused by light hitting the lens in an awkward angle, or when there’s a flood of light. While it does not ruin the image in general, the extra light trails can be annoying.

One user suggested that a workaround, and we found this effective, is avoid taking photos when the camera is facing directly at the light source. Lens flare issue does not occur when taking photos during daylight so it’s also probably a software issue with the phone’s night mode system. Hopefully, Huawei will address the problem soon.

Huawei P30 camera problems fix #2: Restart the device

In older Huawei P devices (P10 and P20), some forms of camera troubles were easily fixed by simply restarting the phone. This sometimes works as some bugs develop only when the device is left to run for some time only. So, if you are yet to restart your Huawei device, we recommend that you do so.

At this point, the next best thing that you can do is to refresh the system. Restarting a device can sometimes do wonders. Make sure that you forced restart your phone if none of the suggestions has worked so far. Try to do a forced reboot by pressing and holding the Power key for 10 to 15 seconds. If your phone works, it should reboot and you should feel a vibration and see the Huawei logo. In case you do not feel the vibration and the screen is still blank, then simply press and hold the Power Key for more time until you see the device restart itself.

If nothing changes after attempting to reboot the device a few times, you can abandon this troubleshooting and proceed to the next ones below.

Huawei P30 camera problems fix #3: Force quit camera app

If you continue to have Huawei P30 camera problems, your next move would be to restart the camera app. This often works when the app keeps freezing or when the camera app has become unresponsive. In some other cases, it can also work if the app behaves erratically due to minor, temporary bugs.

The next troubleshooting step that you want to do is to deal with the messaging app itself. The app may have simply encountered a bug that the system can’t resolve by itself. Follow these steps to restart the app:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Then tap Force Stop

Huawei P30 camera problems fix #4: Clear camera app cache

Deleting the cache is one of the direct ways to troubleshoot a problem app. It’s usually effective in fixing minor bugs caused by outdated cache or temporary files. It can be done safely without losing any user-related content in the app. Here’s how it’s done:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Tap Clear Cache.
  6. Check for the problem.

Huawei P30 camera problems fix #5: Reset camera app

Should nothing happen after clearing an app’s cache, the next good thing that you can do is to clear the app’s data. Unlike the previous procedure, this one might delete important information or data within the app. For example, if you’re trying to address an issue with a messaging app, clearing its data will delete all your messages. For games, doing this may delete your progress. If you don’t want to lose important stuff, be sure to back them up ahead of time.

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Tap Clear Data.
  6. Check for the problem.

Huawei P30 camera problems fix #6: Wipe cache partition

In order to load apps quickly, Android stores frequently used items like website links, images, videos, ads, among others in a part in internal storage called cache partition. Sometimes, these items collectively called system cache may get outdated or corrupted causing performance problems or bugs. To ensure that you phone runs efficiently and the cache in top shape, you want to regularly clear the cache partition (about once every few months). When dealing with any app issue, this can also be one of the troubleshooting steps. Here’s how to do it:

  1. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  2. Let go of the buttons when the Honor logo appears.
  3. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

Huawei P30 camera problems fix #7: Check on safe mode

Sometimes, a third party app may cause problems or interfere with the Operating System. Having network troubles due to a bad app is not unheard of in Huawei devices. Restart the phone to safe mode and see if that’s the case. In safe mode, no third party app should be able to run. So, if wifi works normally on safe mode, you can bet a bad third party app is to blame. Here’s how to boot it to safe mode:

  1. Power off the device.
  2. Power it back on.
  3. Once you see the Huawei animation on the screen press and hold Volume Down button.
  4. You can see safe mode at the bottom left corner once the device finishes booting.
  5. Now that the device has started on safe mode, charge it and see if there’s a difference.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Huawei P30 is still problematic, repeat steps 1-4.

Huawei P30 camera problems fix #8: Factory reset

If you continue to experience camera problems on  your Huawei P30, you’ll need to do a more drastic troubleshooting step by wiping it with factory reset. If the cause of the issue is software-related, wiping it with a factory reset may help. There are two methods to perform a factory reset on your Huawei P30. You want to do the first one first if there’s no problem going under Settings menu.

Method 1: Hard reset on Huawei P30 via Settings

Wiping your phone with factory reset will automatically erase information from your device’s internal storage. The software environment on your device is basically returned to its original form, just like when it left the factory. This means that everything you added to the device like files, photos, videos, and apps will all be deleted. If you don’t want to lose irreplaceable data, make sure to create a backup ahead of time.

There can be many different reasons why a user may want to factory reset a device. If your situation calls for a Hard reset on Huawei P30  and you are able to access your device’s settings menu, then this first method is for you. It’s easier to do compared to the second one below so this is a go-to method for you.

To perform a Hard reset on Huawei P30 via Settings:

  1. Create a backup of your personal data.
  2. Turn on the device.
  3. Tap Settings.
  4. Tap System.
  5. Choose Reset.
  6. Tap Reset all settings.
  7. Tap Reset all settings.
  8. Confirm the action by tapping on Reset all settings.
  9. Wait for factory reset to finish.

Method 2: Hard reset on Huawei P30 via Recovery Mode

This method is useful in one particular situation: when Settings menu is not accessible. There may be a variety of reasons why Settings menu may become unreachable. In some cases, the device may have simply frozen or unresponsive. At other times, it can be due to a problem that you are currently trying to troubleshoot. In any case, you must do Hard reset on Huawei P30 via Recovery Mode when the situation forces you to. We still recommend that you use the first method as your primary option for convenience reasons. Effects-wise, the two methods don’t have any difference at all. The device will be completely sanitized and all user data deleted after doing any of them.

To perform a Hard reset on Huawei P30 via Recovery Mode:

  1. Create a backup of your personal data.
  2. Turn off the mobile by pressing the Power key for a few moments.
  3. Press and hold Volume Up and Power buttons for a couple of seconds.
  4. When Recovery Mode appears let go of all keys​​​​​​.
  5. Now choose “wipe data/factory reset”. Use Volume buttons to navigate and the Power key to accept it.
  6. Confirm the operation by typing in “yes” and select “wipe data/factory reset”.
  7. When you see the Google Verification info confirm the operation by selecting “wipe data/factory reset”.
  8. Finally choose “reboot system now” by using the Power key.

Huawei P30 camera problems fix #9: Get a replacement

Should all of the above suggestions fail to fix your Huawei P30 camera problems, you can assume that the problem must be caused by something deeper. It’s most likely due to bad hardware so you’ll need to talk to Huawei about it. Visit your nearest Huawei store or set up repair appointment via phone.


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