How to fix HTC U11 that cannot connect to Wi-Fi, other Wi-Fi connectivity problems [Troubleshooting Guide]

Just like any other smartphones, HTC’s U11 device also succumbs to various types of flaws. Appeared to be one of the most prevalent issues is on wireless connectivity. In fact, many users of the HTC U11 are facing problems when using Wi-Fi to connect to the Internet on their phone. If you are among these people who are troubled with the same issue, this post contains recommended workarounds that will help you troubleshoot and fix Wi-Fi issues on HTC U11 smartphone. Feel free to refer to this post when needed.

Before we proceed, if you are looking for a solution to a problem with your Note8, make sure to drop by our HTC U11 troubleshooting page for we have already addressed some of the most common issues reported by our readers about this new device. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need more help, then fill up our Android issues questionnaire and hit submit to contact us.

Possible causes of Wi-Fi problems on HTC U11

Several factors can affect wireless connectivity features in mobile devices. Among these are inactive account status, network outage, software glitch, incorrect settings, and worst, hardware damage on either the network equipment or the smartphone itself. To determine the most probable cause, thinking of when the problem occurs can help. For example, did you lose your wireless internet connection all of a sudden, or did it occur after making some changes to your phone settings, adding new contents, installing app or software update? Or did the problem start after your device got wet or accidently fall? Answering to each of these question will help you isolate the problem and possibly obtain quick solution.

Another thing that you can use as hint in dealing with the main issue are error messages and codes that typically prompt when attempting to get something done like opening a website or downloading online contents. These alert messages often have clues as to what went wrong and what needs to be done in order to get things right and back to normal.

The worst possibility is on hardware damage. This is most likely the underlying cause especially if there were previous instances when your phone was exposed to liquid or accidentally fell. Incidents like these can often inflict damage to susceptible component including those that are associated with the HTC U11 network functions like the network antenna perhaps. Considering that the Wi-Fi problem you are dealing with is hardware-related, the best option for you to consider is seeking a professional aid. This denotes that need for you to take your device to an authorized service center and have your device carefully assessed by a technician. If your device is still under warranty, then you might as well consider availing for warranty instead.

Meanwhile, if you are certain that the Wi-Fi connectivity issue on your HTC U11 is not associated with hardware damage, then your chance of getting it fixed on your end is higher. Keep reading to find out the ways in dealing with your HTC U11 Wi-Fi problem and get back online as soon as possible.

Potential solutions and suggested workarounds

The following methods are considered generic solutions to wireless connectivity issues in mobile devices. Considering that you haven’t identified the root cause of the problem, you can take your chances by giving each of these methods a try and see which of them is able to resolve the problem on your end. But if you are certain of what went wrong and what aspect of your device needs to be remedied, then you may go ahead and work straight on the main issue. Doing so will save you time and effort in doing unnecessary troubleshooting. But then again, feel free to refer to these walkthroughs whenever you need them.

Be sure to test your HTC U11 wireless connection after completing each step to determine whether the problem has already been fixed. Proceed to the next applicable solution if necessary.

First method: Power cycle the modem or wireless router.

This is often the very first method recommended Internet service providers to their subscribers who are having trouble with Internet connection. Power cycle here simply means turning the wireless network equipment (modem or wireless router) off for a few seconds and then turn it back on. Doing so will eliminate any possible corrupt firmware of your modem or wireless router that might have caused problems with your wireless home network. It will likewise allow your modem or wireless router establish a fresh connection from the main tower. So if you haven’t done it already, here’s how to power cycle your modem or wireless router:

  1. Locate the Power button and then press it until the device powers off completely.
  2. When it’s off, unplug the power cord from the power source or wall outlet. Leave it unplugged for at least 30 seconds.
  3. After the elapsed time, plug your modem/router back into the power source.
  4. Press the Power button to turn it back on.
  5. Wait for all the lights to become stable.
  6. Reboot your HTC U11 and other devices connected to the network.
    1. To reboot (soft reset) the phone, press the Power button to turn it off. After about 30 seconds, press the Power button again to turn it back on. Press and hold the Power button and then tap Restart.

When the phone boots up completely, test your Wi-Fi connection and see if it is already working as intended.

Consider performing this method if you see any red light on your modem or wireless router. Usually lights should appear in Blue or Green to tell you that everything is okay. A red light usually indicates a warning and that something is wrong.

Second method: Check for network outage.

A possible indication of ongoing network outage is a red light indicator on your modem or wireless router. In this case, the first thing you should do is to power cycle the modem or router up to three times. If any of the light still appears red then it most likely denotes an outage. To confirm, you may call your Internet service provider.

Aside from network outage, also make sure to verify your account status with your service provider or carrier. Some network issues like no connectivity are tied to inactive account status. In this case, outgoing services as well as your internet connection are temporarily disabled. Once the account issues are settled, all your services will resume or work normally again. So be sure to bring that up to when you give them a call.

Third method: Toggle Wi-Fi off and then back on.

This trick has often done wonders to many of those who are experiencing wireless connectivity issues caused by random apps glitches. Follow these steps to turn Wi-Fi on or off on your HTC U11 smartphone:

  1. Tap the Apps icon (square dots) from the Home screen.
  2. Tap Settings.
  3. Tap the Wi-Fi switch to turn it OFF.
  4. After a few seconds, tap the Wi-Fi switch again to turn it back ON.
  5. To view a list of available wireless networks in range, tap Wi-Fi.

You can also manually scan for Wi-Fi networks on your HTC U11 device. To do so, tap the three vertical dots then select Scan.

  • To view saved networks, tap the Settings icon (looks like a steering wheel). Doing so will also prompt you with other options to select from such as to enable a notification when public Wi-Fi is available, and set Wi-Fi status during sleep mode.

Fourth method: Check your phone Settings.

Among the features you need to check if you’re having trouble using Wi-Fi on your HTC U11 aside from Wi-Fi are Airplane Mode and Power Saving Mode. When Airplane or Flight Mode is enabled, all wireless radios on your HTC U11 are turned off including call functions, data services, Bluetooth and Wi-Fi. To rule this out from the possible causes, head over to Settings and ensure Airplane mode is off. Here’s how to turn Airplane mode on or off on your HTC device:

  1. Press and hold Power.
  2. Tap Airplane Mode.
  3. With your two fingers, swipe down from the status bar on your screen. Doing so will open the Quick Settings panel.
  4. Tap the Airplane mode tile on the Quick Settings panel to turn Airplane mode on or off. Make sure it is set to OFF.

You will know if Airplane mode is turned on because you will see the Airplane mode icon in the status bar. When Airplane mode is turned off, the call function is turned back on and the previous state of Bluetooth and Wi-Fi is restored on your device.

Another feature that you should check aside from Airplane mode is Power Saving mode or Extreme Power Saving mode on the HTC U11 smartphone. When enabled, this feature will limit many of your phone functions to extend battery life. With that said, you will only be able to use the most basic functions like phone calls, text messaging and email. To ensure that this is not causing your Wi-Fi connectivity issue, check the settings and make sure Power saving mode is turned OFF. Here’s how:

  1. Tap the Apps icon from the Home screen.
  2. Tap Settings.
  3. Tap Power.
  4. Tap the Extreme Power Saving Mode switch to turn the feature OFF, if necessary.

You can also set or specify when to automatically turn on or enable Extreme Power saving mode on your HTC U11.

  • To do so, tap Extreme Power Saving Mode, select the option that says, Automatically turn on extreme power saving mode, then select the battery level as to when it will enable power saving mode automatically.

Fifth method: Forget the wireless network and then reconnect.

One of the effective solutions in dealing with wireless connectivity issues in mobile devices is forgetting or removing the problematic network and then reconnect. Doing so will erase your current Wi-Fi settings including wireless network passwords so make sure you take note of them before you proceed with these steps:

  1. Tap the Apps icon from the Home screen.
  2. Tap Settings.
  3. Tap Wi-Fi.
  4. Press and hold (long tap) the wireless network you want to forget.
  5. Select Forget from the given options.
  6. Reboot your HTC U11.
  7. Go back to Settings-> Wi-Fi.
  8. Select your preferred wireless networks from the list.
  9. If prompted, enter the network key or password to continue.
  10. Tap Connect.

You will then see the Wi-Fi icon appear in the status bar when you have successfully connected to the wireless network.

Sixth method: Reset network settings on your HTC U11.

Resetting network settings can help fix connectivity issues on your HTC U 11 smartphone either through mobile data or Wi-Fi network and Bluetooth devices. The process however will erase your network information including your network passwords and customized settings. After the reset, your network settings are restored to its original settings or factory defaults. If you want to give it a try, then here’s how it’s done:

  1. Tap the Apps icon from the Home screen.
  2. Tap Settings.
  3. Tap Backup & reset.
  4. Select Network settings reset.
  5. Tap Reset settings.
  6. Tap Reset settings again to confirm action.
  7. Wait until the reset is done. Your device will then reboot.

You may then set up your wireless network again, reconnect, then test to see if your HTC U11 is now able to connect to the Internet wirelessly.

Seek Further Assistance

If none of these recommended methods is able to fix the wireless connectivity problem or your HTC U11 is still unable to connect to Wi-Fi or getting Wi-Fi errors, then you should now consider contacting your device carrier or HTC Support to escalate the problem and ask further assistance and recommendations. If you suspect that the problem is the router firmware that is out of date, contact your router manufacturer and seek help in getting the router firmware updated.

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