Welcome to our HTC U11 troubleshooting guide!
Being one of the coolest phone this year, we’ve decided to provide support for its owners so we will be publishing troubleshooting guides as well as address the common issues reported by our readers. It is in this page that we will list down all the links that point to those post and as the phone ages, this will become a helpful resource for you especially when we’ve already addressed hundreds of problems with the U11.
Aside from that, we will also be publishing tutorials, how tows, tips and tricks to help out our readers who are still learning to use the phone. You better bookmark this page so it would be easier for you to find it in the future when you need it.
Now, if you have concerns, try to find issues that are similar with yours and use the solutions or workarounds we suggested, if they don’t work for you, then feel free to contact us by completing our Android issues questionnaire so that we can provide you with some procedures you can use to try and fix the problem with your device.
Key Features
- Android 7.1 (Nougat), planned upgrade to Android 8.0 (Oreo)
- Qualcomm MSM8998 Snapdragon 835
- Octa-core (4×2.45 GHz Kryo & 4×1.9 GHz Kryo)
- Expandable Memory
- 12 MP Rear-Facing Camera
- 16 MP Front-Facing Camera
- Water & Dust Resistance (IP67)
- Fingerprint Scanner (front-mounted)
- Bluetooth 4.2
- Li-Ion 3000 mAh battery
Specifications
Display
- Super LCD5 capacitive touchscreen, 16M colors
- 5.5 inches (~71.4% screen-to-body ratio)
- 1440 x 2560 pixels (~534 ppi pixel density)
- supports multitouch
- Corning Gorilla Glass 5 protection
- HTC Sense UI
Firmware and Processor
- Android 7.1 (Nougat), planned upgrade to Android 8.0 (Oreo)
- Qualcomm MSM8998 Snapdragon 835
- Octa-core (4×2.45 GHz Kryo & 4×1.9 GHz Kryo)
- Adreno 540
Camera
- 12 MP, f/1.7, phase detection autofocus, OIS, dual-LED (dual tone) flash
- Geo-tagging, touch focus, face detection, HDR, panorama
- [email protected], [email protected]/60/120fps, HDR, 24-bit/192kHz stereo sound rec.
- 16 MP, f/2.0, 1080p
Battery Life
- Non-removable Li-Ion 3000 mAh battery
- Stand-by: Up to 336 hours (approx.)
- Talk time: Up to 24 h 30 min (approx.)
Memory
- 64 GB, 4 GB RAM or 128 GB, 6 GB RAM
- microSD, up to 256 GB (dedicated slot)
- microSD, up to 256 GB (uses SIM 2 slot)
Connectivity
- Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, DLNA, hotspot
- Bluetooth 4.2, A2DP, LE
- comes with A-GPS, GLONASS, BDS
- 3.1, Type-C 1.0 reversible connector
Audio
- comes with a loudspeaker, dual speakers
- Active noise cancellation with dedicated mic
Build
- Dimensions: 153.9 x 75.9 x 7.9 mm (6.06 x 2.99 x 0.31 in)
- Weight: 169 g (5.96 oz)
- Corning Gorilla Glass 5 protection
- IP67 certified – dust/water proof over 1.5 meter and 30 minutes
Basic Troubleshooting
It is imperative you take time troubleshooting your phone if you encounter problems with it. It’s because not all problems are serious. There are those that can easily be fixed by basic troubleshooting procedures and doing so may save your from a trip to the tech.
When you have a problem with your phone, try to run it in Safe mode first to know if the problem still occurs while the device is in that environment. In safe mode, all third-party elements are temporarily disabled so if the problem doesn’t show up, then it means one or some of the apps you installed is causing the problem.
If the problem, however, started after update, there’s a possibility that some of the system files and caches got corrupted or are already obsolete. So, if the problem still shows up even in safe mode, then you should try wiping the cache partition to delete all system caches. If the problem still persists, you should try doing the master reset to bring the phone back to its factory default settings.
Problems / Solutions
Power Issues
- How to fix HTC U11 that is charging very slowly or not charging at all? [Troubleshooting Guide]
- Why does my HTC U11 not turning on and how to fix it (easy steps)
- What to do about your HTC U11 that won’t charge [Troubleshooting Guide]
- What to do when your HTC U11 won’t turn on [Troubleshooting Guide]
Operating System Issues
- Why is my HTC U11 stuck on boot screen and how to fix it? [Troubleshooting Guide]
- HTC U11 Incorrect Battery Reading Issue & Other Related Problems
- HTC U11 Does Not Boot After Android Oreo Update
- Why does my HTC U11 keep on freezing and how to fix it? [Troubleshooting Guide]
Apps Issues
- Why does Facebook app keep crashing on my HTC U11 and how to fix it? [Troubleshooting Guide]
- What to do when you encounter ‘Unfortunately, camera has stopped’ error on your HTC U11? [Troubleshooting Guide]
Internet / Network Issues
- How to fix HTC U11 that cannot connect to Wi-Fi, other Wi-Fi connectivity problems [Troubleshooting Guide]
- Solved HTC U11 Keeps Disconnecting From Wi-Fi Network
- Why does my HTC U11 won’t pair or connect to Bluetooth accessories and how to fix it? [Troubleshooting Guide]
- How to fix HTC U11 that cannot connect to Wi-Fi Internet? [Troubleshooting Guide]
Calling Issues
Texting Issues
- What to do about your HTC U11 that can’t send or receive text messages [Troubleshooting Guide]
- How to fix HTC U11 that cannot send or receive MMS or picture messages? [Troubleshooting Guide]
Camera Issues
Sound Issues
Memory Issues
Screen Issues
- What to do with HTC U11 with a flickering screen issue? [Troubleshooting Guide]
- Solved HTC U11 Screen Randomly Goes Black
Tutorials & How Tos
Systems & Settings
Apps & Data
Contacts & Calling
Network & Connections
Email & Messages
Camera, Sound, Media & Notifications
Hardware & Storage
Tips & Tricks
Device Management