HTC U11 Troubleshooting

Welcome to our HTC U11 troubleshooting guide!

Being one of the coolest phone this year, we’ve decided to provide support for its owners so we will be publishing troubleshooting guides as well as address the common issues reported by our readers. It is in this page that we will list down all the links that point to those post and as the phone ages, this will become a helpful resource for you especially when we’ve already addressed hundreds of problems with the U11.

Aside from that, we will also be publishing tutorials, how tows, tips and tricks to help out our readers who are still learning to use the phone. You better bookmark this page so it would be easier for you to find it in the future when you need it.

Now, if you have concerns, try to find issues that are similar with yours and use the solutions or workarounds we suggested, if they don’t work for you, then feel free to contact us by completing our Android issues questionnaire so that we can provide you with some procedures you can use to try and fix the problem with your device.


Key Features

  • Android 7.1 (Nougat), planned upgrade to Android 8.0 (Oreo)
  • Qualcomm MSM8998 Snapdragon 835
  • Octa-core (4×2.45 GHz Kryo & 4×1.9 GHz Kryo)
  • Expandable Memory
  • 12 MP Rear-Facing Camera
  • 16 MP Front-Facing Camera
  • Water & Dust Resistance (IP67)
  • Fingerprint Scanner (front-mounted)
  • Bluetooth 4.2
  • Li-Ion 3000 mAh battery




  • Super LCD5 capacitive touchscreen, 16M colors
  • 5.5 inches (~71.4% screen-to-body ratio)
  • 1440 x 2560 pixels (~534 ppi pixel density)
  • supports multitouch
  • Corning Gorilla Glass 5 protection
  • HTC Sense UI

Firmware and Processor 

  • Android 7.1 (Nougat), planned upgrade to Android 8.0 (Oreo)
  • Qualcomm MSM8998 Snapdragon 835
  • Octa-core (4×2.45 GHz Kryo & 4×1.9 GHz Kryo)
  • Adreno 540


  • 12 MP, f/1.7, phase detection autofocus, OIS, dual-LED (dual tone) flash
  • Geo-tagging, touch focus, face detection, HDR, panorama
  • [email protected], [email protected]/60/120fps, HDR, 24-bit/192kHz stereo sound rec.
  • 16 MP, f/2.0, 1080p

Battery Life

  • Non-removable Li-Ion 3000 mAh battery
  • Stand-by: Up to 336 hours (approx.)
  • Talk time: Up to 24 h 30 min (approx.)


  • 64 GB, 4 GB RAM or 128 GB, 6 GB RAM
  • microSD, up to 256 GB (dedicated slot)
  • microSD, up to 256 GB (uses SIM 2 slot)


  • Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, DLNA, hotspot
  • Bluetooth 4.2, A2DP, LE
  • comes with A-GPS, GLONASS, BDS
  • 3.1, Type-C 1.0 reversible connector


  • comes with a loudspeaker, dual speakers
  • Active noise cancellation with dedicated mic


  • Dimensions: 153.9 x 75.9 x 7.9 mm (6.06 x 2.99 x 0.31 in)
  • Weight: 169 g (5.96 oz)
  • Corning Gorilla Glass 5 protection
  • IP67 certified – dust/water proof over 1.5 meter and 30 minutes


Basic Troubleshooting

It is imperative you take time troubleshooting your phone if you encounter problems with it. It’s because not all problems are serious. There are those that can easily be fixed by basic troubleshooting procedures and doing so may save your from a trip to the tech.

When you have a problem with your phone, try to run it in Safe mode first to know if the problem still occurs while the device is in that environment. In safe mode, all third-party elements are temporarily disabled so if the problem doesn’t show up, then it means one or some of the apps you installed is causing the problem.

If the problem, however, started after update, there’s a possibility that some of the system files and caches got corrupted or are already obsolete. So, if the problem still shows up even in safe mode, then you should try wiping the cache partition to delete all system caches. If the problem still persists, you should try doing the master reset to bring the phone back to its factory default settings.

Problems / Solutions

  Power Issues

  Operating System Issues

  Apps Issues

 Internet / Network Issues

 Calling Issues

 Texting Issues

 Camera Issues

 Sound Issues

 Memory Issues

 Screen Issues


Tutorials & How Tos

Systems & Settings

Apps & Data

Contacts & Calling

Network & Connections

Email & Messages

Camera, Sound, Media & Notifications

Hardware & Storage


Tips & Tricks



Device Management