How To Fix Bose QuietComfort 35 II Cannot Connect To Bluetooth Device

Bose QuietComfort 35 II wireless headphone is capable of connecting to a Bluetooth device such as mobile phones and computer. The process to connect wireless headphones to a Bluetooth device is easy and the steps are pretty simple, however though, there are instances where certain issues can occur such as Bose QuietComfort 35 II not being able to connect to Bluetooth devices. In here, we will show you some of the recommended solutions that you can try to fix Bose QuietComfort 35 II unable to connect to a device.

Fix Bose QuietComfort 35 II unable to connect to Bluetooth device

There are several factors that can cause wireless headphone is unable to connect to a Bluetooth device such as wireless headphone connected to a power source, disabled Bluetooth setting, distance between the wireless headphone and Bluetooth device is not within range, pairing process was not done correctly, to issues with the memory lists on device. Listed below are the solutions that you can try if you are unable to pair and connect Bose product to a device.

Bose QuietComfort 35 II specifications:

  • Dimensions: 7.1″ H x 6.7″ W x 3.2″ D (Headphone without cable)
  • Weight: 8.3 oz
  • Cable Audio: 47.2″
  • USB cable: 12″
  • Battery life: 20 hours playback
  • Charging time: 15-minute for 2.5 hours playback
  • Bluetooth range: 30 feet (9meters)
  • Amazon Alexa: Compatible
  • Google Assistant: Compatible
  • Bose connect app: Compatible

Solution 1: Disconnect wireless headphone from power source

If Bose QuietComfort 35 II is connected to a power source and is charging, Bluetooth is disabled. Therefore, when Bluetooth is disabled on the wireless headphone it will not connect to device. To fix this, make sure to disconnect wireless headphone from charging and then try to connect again to device.

Solution 2: Make sure Bluetooth is enabled

Bluetooth settings should be enable on both wireless headphone and Bluetooth device. You will not be able to connect to a Bluetooth device is Bluetooth settings are not managed correctly.

To enable Bluetooth on wireless headphone,

  1. Slide the Power switch to turn it ON on wireless headphone to enable Bluetooth
  2. You will hear “Ready to pair” and Bluetooth indicator blinks Blue

To enable Bluetooth on devices, the process varies with the device. Head over to device Bluetooth settings to enable it.

After Bluetooth is enabled, try to connect wireless headphone again to device and then check if the issue still exists.

Solution 3: Bring QuietComfort 35 II closer to Device

The recommended Bluetooth range is must be within 30 fee or 9 meters. Bluetooth connected will not be established and or may be intermittent if Bose product and device is not within the recommended range. To fix this, make sure to bring Bose product closer to device for Bluetooth connection to be established.

Once wireless headphone and device is within close proximity with each other, try to connect Bose product again to the device and then check if the issue still exists.

Solution 4: Delete Bluetooth list of previously paired devices

Bluetooth devices can remember and store previously paired devices on its system. If the Bluetooth list on the device is full, it will not be able to pair with wireless headphone. To fix this, you may need to delete the memory lists of previously paired device to make room for another product on the pairing list.

After Bluetooth device list cleared, try connecting wireless headphone again to a Bluetooth device and then check if the issue still exists.

Solution 5: Make sure pairing process is correctly done

If pairing process is done correctly done, Bluetooth connection between wireless headphone and device will not be established.

To pair Bose product and device:

  1. On Bose product, slide the Power switch or Bluetooth switch to turn it ON. Wait till you hear “Ready to pair”.
  2. Bluetooth symbol will blink blue, this means that wireless headphone is now ready to pair.
  3. On device, go to Settings and check if Bluetooth is enabled.
  4. Under Bluetooth settings, check if Bose QuietComfort 35 II is on the pairing list.
  5. Tap Connect tab to pair Bose product and device.
  6. Bluetooth connection is established when you hear “Connected to (Name of product)” sound is heard and Bluetooth indicator shows a solid Bluetooth light instead of blinking.

Solution 6: Check Battery level

If you are unable to connect to device with wireless headphone, it is probably because of battery level. If battery level is low or almost draining. Make sure that Bose product is sufficiently charged. If you noticed that it is on low battery, you may need to connect it to a power source.

If battery on wireless headphone is sufficiently charged, try connecting Bose product again to a Bluetooth device and then check if the issue still exists.

Solution 7: Check for and install available updates

Checking for and installing any available updates ensures Bose product has the latest features and product enhancements. Updating fixes bugs and minors issues that may have caused this particular problem to occur.

There are two separate ways to update:

  1. Via Bose connect app. An application that is free to download on iOS (App store) and Android devices (Google Play). Bose connect app allows you to control wireless headphone such as manage volume control and updating the product.
  2. Via Bose Updater found on Bose website. Download the application to the computer , connect Bose wireless headphone and then follow the onscreen instructions to check for and install available updates.

After installing the latest versions, try to connect wireless headphone again to a Bluetooth device and then check if the issue still exists.

Solution 8: Reboot Bluetooth device

Just like with any electronic device, a simple way to fix minor issues is to reboot the device. This action refreshes the device and remove any corrupt data that may have caused Bluetooth connection problems.

To reboot, turn device OFF then wait for a few seconds before turning device ON again.

After rebooting the device, try to connect wireless headphone again to a Bluetooth device and then check if the issue still exists.

Solution 9: Reset Bose product

If none of the solutions mentioned above did not help fix wireless headphone unable to connect to device, you may need to reset the product. This action refreshes wireless headphones and brings it back to its factory state.

To do this:

  1. Press Power/Button switch to turn off headphone

    Bose QuietComfort 35 II Cannot connect to Bluetooth

  2. After 30 seconds, connect Bose product to a wall outlet using charging cable

  3. After another 5 seconds, disconnect Bose product from power source

    Bose QuietComfort 35 II Cannot connect to Bluetooth

  4. Press Power button again to turn on headphone after a few seconds.

    Bose QuietComfort 35 II Cannot connect to Bluetooth

After reset process is complete, try to connect Bose product again to a Bluetooth device and then check if the issue still exists.

Hope this article helps with Bose product is unable to connect to a Bluetooth device. For more troubleshooting videos, visit our TheDroidGuy Youtube Channel

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