Real fix for incomplete connection error when charging Galaxy S10 | Troubleshoot S10 charging issue

One of the charging problems that can happen on your Galaxy S10 is incomplete connection error. If you’re one of the unfortunate few who has this problem, find out how to address this problem by following our suggestions below.

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Real fix for incomplete connection error when charging Galaxy S10 | Troubleshoot S10 charging issue

There can be a few forms of charging problems in your Galaxy S10. In this post, we show you the troubleshooting steps that you can do to fix Incomplete connection error when charging.

Incomplete connection error fix #1: Confirm you’re using official charging accessories

When it comes to charging problems, the very first step that you want to take is see whether or not there’s a cable or adapter problem. Just like phones, these two accessories can go bad too, although in much rare occasions only. The charging cable is composed of tiny strands of wire and if enough of these wires are broken inside, there may not be enough power transferred to the phone while charging. This can give the impression of slow charging, erratic charging, or charging not working totally at all. In some cases,incomplete connection error may show up when there’s a problem with the cable, adapter, or charging port. Make sure that you check all three individually. If you can see that there’s obvious sign of damage to the charging cable, try getting a new compatible cable and see if that will get rid of the error.

For the charging port, we highly recommend that you do a visual check on it only. If possible, use a magnifier to see clearly if there’s lint, dirt, or foreign object in it. If you think that any of these is present in inside the port, do not stick anything inside as that might damage the system. Instead, try to blow it out using a can of compressed air.

Incomplete connection error fix #2: Use another set of cable and adapter

The best thing that you can do to check if there’s any charging cable or adapter issue is to test out another set of accessories. If possible, use a new official Samsung cable and adapter. If you can’t readily produce a new set of accessories, or if you don’t want to shell out for them, try visiting your local Samsung store and see if you can use their original cable and adapter. If possible, charge your S10 there and see if the error comes up. If not,  you can bet you have an accessory problem. The best thing that you can do is to replace whichever accessory is acting up.

Incomplete connection error fix #3: Do a forced restart

There not a lot of charging errors on Samsung Galaxy devices and most of the causes are hardware-related. Incomplete connection error can be caused by either a software or hardware problem. Since there’s no easy way to directly know where the problem lies, you must do a series of troubleshooting steps to figure it out. One of the first things that you want to do is to perform a soft reset. This simulates the effects of a “battery pull.”  You must do this in order to clear the RAM and refresh the system in general. To do that, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your S10 using this method at least once a week to lessen the chances of bugs.

For some Galaxy S10, there may be a slightly different way to arrive at the same method. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Incomplete connection error fix #4: Keep software and apps updated

Though not all Android users know it, installing updates is one of the effective ways to get rid of bugs. Not all glitches can be fixed by changing software or app settings. Some require coding changes in order to patch things up. Make sure that Android is running its latest version. The same should be true for apps. If you’ve already done this before, simply skip to the next troubleshooting step.

Incomplete connection error fix #5: Wipe cache partition

In order to load apps quickly, Android stores frequently used items like website links, images, videos, ads, among others in a part in internal storage called cache partition. Sometimes, these items collectively called system cache may get outdated or corrupted causing performance problems or bugs. To ensure that you phone runs efficiently and the cache in top shape, you want to regularly clear the cache partition (about once every few months). When dealing with any app issue, this can also be one of the troubleshooting steps. Here’s how to do it

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Incomplete connection error fix #6: Charge on Safe Mode

Sometimes, a third party app may cause problems or interfere with the Operating System. To check if a poorly coded or bad third party app is causing the incomplete connection error when charging, try restarting your S10 to Safe Mode. In this mode, no third party app should be able to run. So, if there’s no Contact has stopped error on safe mode, you can bet a bad third party app is to blame.

To restart to safe mode:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Incomplete connection error fix #7: Reset all settings

Another troubleshooting step that you should try in this case is to return software settings to their defaults. Here’s how:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Incomplete connection error fix #8: Reset app preferences

Some apps, including Google Chrome for Android, requires default system apps in order to work. Sometimes, these default apps may be turned off by other apps or after some system changes like after an update. To ensure that all default apps are enabled again, you can do these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S10 and check for the problem.

Incomplete connection error fix #9: Return software settings to defaults

You must factory reset your S10 should Incomplete connection error remains at this point. If the cause of the problem is software by nature, this solution will most likely help. Make sure to back your personal data up to avoid losing important files.

Below are the two ways to factory reset your S10:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Incomplete connection error fix #10: Contact Samsung

You may need to get Samsung help if the error remains after a factory reset. If the problem won’t go away after reverting all software settings to defaults, there may a hardware malfunction or a coding glitch causing it. Visit your local Samsung Service Center so a technician can physically examine the device.


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