Real fix for charging paused error on Galaxy S10 | troubleshoot Galaxy S10 charging issue

Charging paused error is one of the common problem on Samsung Galaxy devices in the past. It can happen when doing both wireless or cable charging. To fix charging paused error on your Galaxy S10, follow the solutions in this troubleshooting article.

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Real fix for charging paused error on Galaxy S10 | troubleshoot Galaxy S10 charging issue

If you’re having a problem with your Galaxy S10 when charging, this post should help. Below are the troubleshooting steps that you must do if you have charging paused error on your S10.

Charging paused error fix #1: Restart the phone

Charging paused error can occur out of the blue but in some cases, it’s also just a result of a minor bug. To see if the reason for the problem on your S10 is temporary, try doing a soft reset. This is another form of device restart but simulating the effects of a “battery pull.’ This allows clearing of RAM on top of the general refreshing process of the system. To do that, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your S10 using this method at least once a week to lessen the chances of bugs.

For some Galaxy S10, there may be a slightly different way to arrive at the same method. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Charging paused error fix #2: Confirm charging accessories are working

Whenever you get charging paused error, the very first thing that you want to do is to check the cable and adapter. If you happen to be using another set of charging accessories and not the ones that came with your S10, make sure that they are working. If it’s your first time using them, there’s a chance that they may not be compatible, even if they are Samsung ones. If you have another S10 available, try to check if those same accessories work in the second device. If you have the same problem, it’s high time to get rid of them.

Charging paused error fix #3: Use official charging cable and adapter

Another common sense troubleshooting step that you can do is to ensure that you use official charging accessories only. Your Galaxy S10 requires certain requirements from a charging cable and adapter while charging. These requirements may not be met when using non-Samsung cables. To ensure that all parameters are met when charging, you want to only use the charging cable and adapter that came with the box. If you don’t have them for some reason, try to visit your local Samsung store and use their official accessories. Your goal in doing this is to determine if there’s a problem with the current set of charging cable and adapter. If charging paused error won’t show when using official accessories, then you need to ditch the ones you’re using.

Charging paused error fix #4: Wipe cache partition

In order to load apps quickly, Android stores frequently used items like website links, images, videos, ads, among others in a part in internal storage called cache partition. Sometimes, these items collectively called system cache may get outdated or corrupted causing performance problems or bugs. To ensure that you phone runs efficiently and the cache in top shape, you want to regularly clear the cache partition (about once every few months). When dealing with any app issue, this can also be one of the troubleshooting steps. Here’s how to do it

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Charging paused error fix #5: Install updates

Keeping the software and apps on your S10 up-to-date might help. Some bugs require coding changes and such changes are only implemented via updates. To lessen the chances of problems, be sure to install updates as they become available. This should be true for both Android and apps.

Charging paused error fix #6: Charge on safe mode

To see if a third party app is causing charging paused error, you can restart the phone to safe mode. Sometimes, a poorly coded app may interfere with Android and cause problems. Rebooting to safe mode will help you check if that’s the case. Here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.
  6. Charge the phone in this state and check for the problem.

If your S10 charges normally on safe mode and no charging paused error happens, you can bet a third party app is to blame. To identify which of the apps is causing the issue, you want to use the process of elimination. This is what you want to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Charging paused error fix #7: Reset app preferences

In case there’s a default app that’s been disabled by mistake causing the bug, make sure to reset app preferences.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S10 and check for the problem.

Charging paused error fix #8: Reset all settings

This solution option is similar to factory reset minus the hassles of deleting user data, apps, and more. If Auto-rotate is still present at this juncture, then you should do this solution to see if you can fix the software bug this way. Here’s how:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset all settings.
  5. Tap RESET button.

Charging paused error fix #9: Use wireless charger

If the problem still occurs at this point, try to see if using a wireless charger helps. This only applies of course if you have a wireless charger at the ready. You don’t need to buy a new one to test if this works.

Charging paused error fix #10: Factory reset

You may have to wipe the phone and return all its software settings to defaults should nothing change all this time. Factory reset is usually effective in fixing software-related troubles. We are 90% positive that Settings has stopped bug is due to a software error so this will most likely be of help.

Below are the two ways to factory reset your S10:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Charging paused error fix #11: Get Samsung help

Should charging paused error  remains even after wiping the device with factory reset, it means that there may be a hardware issue behind it. The charging port may be damaged, or there may be a more serious issue inside. Let a Samsung representative examine the device to see if there’s something that they can do. If there’s none, you may have to send the phone in for repair.


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