How To Factory Reset SteelSeries Headset | NEW 2021

If you’re looking for a premium yet not so expensive headset when gaming, getting a SteelSeries is an excellent choice. The SteelSeries has been a trusted brand for many gamers around the world for years now and most of the time, their products, especially their headset line, work as advertised. There are cases though when some users encounter issues with their SteelSeries headset that will require a complete software reset, also known as factory reset. 

In case you haven’t figured out yet how to do that, this brief guide will show the steps.

Reasons why you want to factory reset your Steelseries headset?

Knowing how to factory reset your SteelSeries headset can be a lifesaver. Many people who experience difficulties using their headset usually think of getting a replacement right away, or sending the device to a repair shop when, in fact, a simple push of a button to reset it will do.

Just like other electronic device, your SteelSeries headset, be it a wired or wireless version, may suffer from glitches, which are often caused by a software error. Software-related issues on premium headsets like SteelSeries are few and far between and if they do exists, they’re often easy to fix. 

One of the solutions that you can do if you encounter bugs and glitches with your headset is to reset it. It’s usually an effective way to get rid of problems so long as they are caused by a software fault.

You can also try to perform a factory reset if you’re experiencing any of these problems:

  • your SteelSeries headset won’t turn on
  • your SteelSeries headset microphone is not working
  • your SteelSeries headset keeps disconnecting
  • your SteelSeries headset won’t pair

Things to try before you do a factory reset on your SteelSeries headset

Prior to performing a factory reset, there are a few basic things that you must try. 

The first step that you must do is to ensure that your headset is charged (if you have a wireless headset) for at least 30 minutes. You may have simply forget to charge the device after using it and draining its battery. 

Another important troubleshooting step that you must do is to ensure that you’re turning on the headset properly. Some people may forget to simply turn on the headset. For SteelSeries headsets, you must press and hold the Power button for at least 3 seconds to power it on.

Checking the USB cable or other cables that connect to the headset is just as important. If you have the SteelSeries Arctis Pro that comes with a GameDAC, make sure that it’s properly connected to the audio port on your PC, console, or controller. 

If you’re having audio issues on your PC only when using your SteelSeries gaming headset, try to see if the headset is properly paired via the SteelSeries Engine software. You also want to ensure that all your audio drivers are updated and that the headset’s firmware update itself is installed via the SteelSeries Engine.

How to factory reset SteelSeries headset?

If none of the basic troubleshooting steps above has helped in fixing the issue you’re having with your SteelSeries headset, then it’s time that you consider doing a factory reset. 
Factory reset, also known as a hard reset, will return the software settings of the headset to their defaults, which means that you will have to reconfigure everything via the SteelSeries Engine afterwards. This process will also clear the device of any bugs that causes whatever issue you’re having. 
To factory reset your SteelSeries Arctis 7 headset, follow these steps:

  1. Disconnect any cable from your SteelSeries headset (if you have a wireless version).

    If you have a wired headset, make sure that it’s disconnected from your PC, controller, or console.

  2. Carefully remove the cushion on the left ear cup (the side where the mic is).

  3. Locate the reset button and press and hold it for 1 second using a paperclip.

    The reset button is inside a pin hole.

  4. Once you’ve reset the headset, charge it again for another 10 minutes before attempting to power it back on.

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